No Silver Spoons®

Sarah Beth Herman, MBA
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Welcome to No Silver Spoons®, a podcast that celebrates grit, resilience, and the beauty of building success without shortcuts. Formerly known as Dentistry Support® The Podcast, we are now in our fourth season, embracing a broader vision while staying true to our roots. Powered by Dentistry Support®, this podcast delivers meaningful conversations, actionable advice, and inspiring stories for listeners from every industry and walk of life. Hosted by Sarah Beth Herman—a dynamic entrepreneur, generational leader, and 5x CEO with nearly 25 years of experience—No Silver Spoons® brings real, unfiltered discussions about leadership, business, and personal growth. Sarah Beth's journey of building success from the ground up, without ever being handed a "silver spoon," shapes the tone and mission of every episode. Each week, we feature incredible guests who share their stories of overcoming challenges, learning from their mistakes, and growing into their best selves. Whether you're an entrepreneur, professional, or simply someone who values authenticity and hard work, this podcast is for you. Join us for candid conversations, That's Good Moments to recap key takeaways and insights that remind us all that success isn’t handed out—it’s earned through grit and determination. Let’s keep the grit, share the goodness, and never stop growing together on No Silver Spoons®.

  1. 3D AGO

    Season 5: Episode 119: They Wouldn’t Let My Family Leave Until They Paid $1,460

    Send us Fan Mail Sarah Beth, CEO of Dentistry Support, shares a personal story about referring her financially struggling family to a trusted dental office with a state aid plan, after clearly instructing the front office to pre-authorize care and call her for any out-of-pocket costs. After an initially excellent experience, her stepmom agreed to same-day additional treatment during a crown adjustment without understanding it carried a $1,460 balance the office said had been denied since February; the family was told they couldn’t leave until it was paid, leading to a chaotic, shouting phone call and distress for her parents. Sarah Beth paid but emphasizes the issue was mishandled communication, leadership, and accountability. She outlines lessons: honor financial-responsibility notes, signatures aren’t understanding, collect balances upfront, pursue appeals and alternatives, de-escalate to protect patients, and recognize one bad moment can erase many good ones. Support the show SOCIALS: No Silver Spoons®: Instagram Dentistry Support: Instagram | Facebook | Linkedin The Dental Collaborative: Facebook Sarah Beth Herman: LinkedIn | Personal Bio | Links Free Training for Dental Offices DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

    23 min

  2. APR 13

    Season 5: Episode 118: Leaders Go First

    Send us Fan Mail Sarah Beth Herman, CEO of Dentistry Support and host of No Silver Spoons, explains her leadership philosophy of “leaders go first” in responsibility, honesty, accountability, steadiness, and learning—especially when facing criticism, mistakes, client losses, or bad reviews. She argues that avoiding discomfort is image management, while leadership is exposure that sets the tone for psychological safety and candor. Drawing on experiences with the Better Business Bureau (including Dentistry Support winning the 2025 Torch Award for ethics), she discusses why a mix of reviews can be transparent and useful, and how to evaluate criticism without panicking or dismissing it. She references research and thinkers including Amy Edmondson, Brené Brown, Satya Nadella, and Jeff Bezos, emphasizing a “learn-it-all” culture, self-compassion, and measuring leadership by how effectively you respond when things go wrong. Support the show SOCIALS: No Silver Spoons®: Instagram Dentistry Support: Instagram | Facebook | Linkedin The Dental Collaborative: Facebook Sarah Beth Herman: LinkedIn | Personal Bio | Links Free Training for Dental Offices DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

    27 min

  3. APR 6

    Season 5: Episode 117: The Real Reason Your Dental Practice Feels Heavy

    Send us Fan Mail Sarah Beth Herman, CEO of Dentistry Support, explains that businesses feel “heavy” not because people are failing but because systems are inefficient, and encourages leaders to prioritize improved efficiency over perfection. She notes that pushing teams toward perfection increases stress and burnout without meaningfully improving performance, and argues that clarity, structure, and support prevent most failures. While AI can help, it cannot remove real-world complexity—especially in dentistry with inconsistent insurance and unpredictable patient paths—so the goal should be “better,” not perfect. She highlights common friction points like phones, eligibility, and billing/AR that create missed opportunities, confusion, and lost revenue, and emphasizes fixing processes before scaling. She describes Dentistry Support’s onboarding, SOP development, weekly meetings, and a $300 six-month discount code “podcast,” then closes with advice to stop waiting for perfect conditions and improve one decision at a time. Support the show SOCIALS: No Silver Spoons®: Instagram Dentistry Support: Instagram | Facebook | Linkedin The Dental Collaborative: Facebook Sarah Beth Herman: LinkedIn | Personal Bio | Links Free Training for Dental Offices DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

    17 min

  4. MAR 30

    Season 5: Episode 116: Unpopular Interview Advice from a CEO Who Has Interviewed Over 1,000 People

    Send us Fan Mail In this episode of No Silver Spoons, Sarah Beth Herman — MBA, 5x CEO, and 8-figure entrepreneur — shares her executive perspective on interviewing after conducting more than 1,000 interviews throughout her career. From hiring top talent to winning clients and building companies, Sarah explains why resumes often matter far less than people think, how emotional intelligence shapes leadership, and why energy and authenticity influence interviews more than scripted answers. She also shares her thoughts on how tools like ChatGPT are changing the way candidates prepare — and sometimes making interviews feel less authentic. Whether you're: • Preparing for a job interview  • Hiring new team members  • Pitching your services to clients  • Growing into a leadership role This episode offers a candid look at what truly makes someone stand out in professional conversations. In This Episode You'll Learn • Why resumes are often less important than mindset  • The leadership traits experienced interviewers notice quickly  • How emotional intelligence influences professional success  • The role energy and authenticity play in interviews  • Why trying to impress people can actually hurt your chances About the Host Sarah Beth Herman holds an MBA, is a 5-time CEO, owns five companies, and is an 8-figure entrepreneur. She has interviewed over 1,000 professionals across her career and frequently speaks on leadership, entrepreneurship, and business growth. Support the show SOCIALS: No Silver Spoons®: Instagram Dentistry Support: Instagram | Facebook | Linkedin The Dental Collaborative: Facebook Sarah Beth Herman: LinkedIn | Personal Bio | Links Free Training for Dental Offices DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

    25 min

  5. MAR 23

    Season 5: Episode 115: What Happens When Your Dental Front Office Finally Gets the Support It Needs

    Send us Fan Mail In the previous episode of No Silver Spoons, we talked about one of the biggest operational misconceptions in dentistry: The belief that front office teams need to be perfect in order for a practice to run smoothly. But perfection isn’t the real goal. Efficiency is. In this follow-up episode, Sarah Herman continues the conversation by exploring what actually happens when a dental practice reduces administrative overload and restructures the way work gets done. Because when front office teams are no longer buried in insurance verification, billing follow-ups, and administrative backlog, something powerful happens. They regain the time and focus needed to support the activities that truly drive practice growth. Things like: • Answering new patient calls  • Filling schedule gaps  • Supporting treatment acceptance  • Maintaining recare systems  • Strengthening patient relationships This episode explores the real impact of giving dental teams the operational support they need. What You'll Learn in This Episode• Why many dental practices feel overwhelmed even when teams are working hard  • The difference between busy activity and revenue-producing activity  • What happens when front office teams gain back hours of their day  • How administrative support improves both team morale and patient experience  • Why operational clarity helps dentists focus on leadership and growth  • What implementation actually looks like when adding administrative support The Question Every Dentist Should AskIf your front office suddenly had three to four extra hours every day, what would they focus on? Would they: • Follow up with unscheduled treatment  • Return missed calls from potential patients  • Fill cancellations more quickly  • Strengthen recare systems  • Improve patient communication These are the activities that move practices forward. But when administrative tasks consume the day, they often receive the least attention. Support the show SOCIALS: No Silver Spoons®: Instagram Dentistry Support: Instagram | Facebook | Linkedin The Dental Collaborative: Facebook Sarah Beth Herman: LinkedIn | Personal Bio | Links Free Training for Dental Offices DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

    19 min

  6. MAR 16

    Season 5: Episode 114: Efficiency Over Perfection: The Front Office Problem Every Dental Practice Is Ignoring

    Send us Fan Mail Host Sarah Beth Herman argues that dentistry’s biggest operational misunderstanding is expecting perfection from front office teams in systems not designed for it, creating stress, frustration, and lost profitability. She says dentistry has a structure problem: the front office becomes a catchall for phones, patients, insurance verification, claims, payments, aging follow-up, scheduling, and more, which crowds out revenue-producing work like answering new patient calls, scheduling treatment, filling cancellations, protecting recare, and improving treatment acceptance. She reviews practice finances (60–65% overhead; payroll often 25–30% of collections but frequently 45–49%) and the hidden costs of hiring, noting practices are often misallocated rather than overworked. She explains why AI can assist but human judgment is still required for insurance complexity, and describes Dentistry Support’s flat-rate model handling eligibility, billing, phones, and reporting so in-office teams can focus on growth, with a ~10-business-day onboarding and 24/7 HIPAA-compliant chat. Support the show SOCIALS: No Silver Spoons®: Instagram Dentistry Support: Instagram | Facebook | Linkedin The Dental Collaborative: Facebook Sarah Beth Herman: LinkedIn | Personal Bio | Links Free Training for Dental Offices DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

    21 min

  7. MAR 9

    Season 5: Episode 112: Your Revenue Starts at the phones

    Send us Fan Mail Host Sarah Beth Herman discusses why phone skills and customer service are critical in dentistry, calling the phones the “front door” to revenue, culture, and patient experience. Drawing on her 2017 role as chief of training and talent development for a 1,500-employee dental group across 45 locations, she explains that trust is built in the first minutes of a call and that customer service is a trained skill, not a personality trait. She debunks common beliefs that phones are “fine,” patients will call back, and customer service comes naturally, emphasizing systems and practice-specific SOPs. Practical tools include warm call openings, confident information gathering, reflective listening, and clear next steps. She outlines the “tell, show, do, review” training method and frames phone performance as a leadership responsibility, then closes with Dentistry Support resources and services. Support the show SOCIALS: No Silver Spoons®: Instagram Dentistry Support: Instagram | Facebook | Linkedin The Dental Collaborative: Facebook Sarah Beth Herman: LinkedIn | Personal Bio | Links Free Training for Dental Offices DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

    16 min

  8. MAR 6

    Season 5: Episode 113: The Dentistry Support® White Coat of Honor

    Send us Fan Mail Sarah Beth Herman shares a pop-up podcast episode announcing the Dentistry Support White Coat of Honor, a free award created to celebrate dentists who exemplify integrity, leadership, exceptional patient care, and strong team culture. She explains that unlike many paid recognition programs, there is no cost to be nominated, and nominees do not need to be clients. Anyone—patients, team members, or peers—can nominate a dentist by commenting on a linked social post and completing a nomination form on dentistrysupport.com, including five questions about what makes the dentist stand out. Nominations are open now and close March 30, with the 2026 recipient announced March 31. The winner receives a framed award, a featured 30-minute podcast episode, a press release shared with the dental community, $150 for their team to celebrate, and a $500 credit toward Dentistry Support virtual services. Support the show SOCIALS: No Silver Spoons®: Instagram Dentistry Support: Instagram | Facebook | Linkedin The Dental Collaborative: Facebook Sarah Beth Herman: LinkedIn | Personal Bio | Links Free Training for Dental Offices DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

    12 min
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Ratings & Reviews

3.7
out of 5
10 Ratings

About

Welcome to No Silver Spoons®, a podcast that celebrates grit, resilience, and the beauty of building success without shortcuts. Formerly known as Dentistry Support® The Podcast, we are now in our fourth season, embracing a broader vision while staying true to our roots. Powered by Dentistry Support®, this podcast delivers meaningful conversations, actionable advice, and inspiring stories for listeners from every industry and walk of life. Hosted by Sarah Beth Herman—a dynamic entrepreneur, generational leader, and 5x CEO with nearly 25 years of experience—No Silver Spoons® brings real, unfiltered discussions about leadership, business, and personal growth. Sarah Beth's journey of building success from the ground up, without ever being handed a "silver spoon," shapes the tone and mission of every episode. Each week, we feature incredible guests who share their stories of overcoming challenges, learning from their mistakes, and growing into their best selves. Whether you're an entrepreneur, professional, or simply someone who values authenticity and hard work, this podcast is for you. Join us for candid conversations, That's Good Moments to recap key takeaways and insights that remind us all that success isn’t handed out—it’s earned through grit and determination. Let’s keep the grit, share the goodness, and never stop growing together on No Silver Spoons®.

Information

  • Creator
    Sarah Beth Herman, MBA
  • Years Active
    2024 - 2026
  • Episodes
    119
  • Rating
    Explicit
  • Copyright
    © 2026 No Silver Spoons®
  • Show Website
    No Silver Spoons®

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