TIQUE Talks

Robin Bradley and Jennifer Jacob
  • 4.9 (128)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

Welcome to TIQUE Talks Podcast - a live-workshop style travel business podcast packed with actionable step-by-step tips that are helping hundreds of travel advisors redefine success, grow their bottom line, and find balance in their business. Join us, Florida-based business partners Robin Bradley and Jennifer Jacob, for value-packed, hilarious conversations and impactful interviews with other industry leaders. With every episode, our mission is to empower you with information, expand what you think is possible for your travel business, and hopefully make you laugh along the way! We are honest, open, and above all, human. We are committed to learning right alongside of you so that we can all find more balance, joy, and peace while pursuing those big, scary business goals. Whether you are brand new to the industry, have a side-hustle, or you are growing a travel booking empire, this is the show for you. Join us for new episodes every Tuesday!

  1. 16H AGO

    156. Group Bookings 101: Contract vs. Flex with Ateet Ajuha

    Do group bookings make your head spin? Let’s fix that! Ateet Ahuja, founder of Indian Destination Wedding, joins Jennifer to unpack the difference between group contracts and flex groups, how to choose the right route for your clients, and what it takes to manage large scale destination events with confidence. Ateet shares his journey from corporate life at Dell to planning luxury Indian weddings around the world and why niching down didn’t limit his business, it exploded it. Together, they discuss what to look for in fair attrition and cancellation terms, how to set client expectations, and how to avoid the pitfalls that trip up so many advisors. Tune in and finally feel confident saying, “I’ve got this,” the next time a group inquiry lands in your inbox!   About Ateet Ajuha: Ateet and his team have been at the forefront of planning culturally diverse destination weddings since the mid-1990s. As a recognized expert in South Asian weddings, he brings a profound understanding of the cultural nuances that define these vibrant and meaningful celebrations. His expertise encompasses every aspect of the event—from traditional cuisine and attire to music and customs—ensuring each wedding is both authentic and memorable. Ateet is also highly skilled in contract negotiation and vendor relations, having built strong partnerships with leading all-inclusive resort brands and top-tier vendors specializing in South Asian weddings.   indiandestinationwedding.com     Today we will cover:  (02:35) Finding your niche and why narrowing your focus can actually scale your business  (05:40) Group contracts vs. flex groups: what’s the real difference?  (13:20) Attrition, cancellation terms, and how to protect your clients  (18:35) The legal side of group contracts; what to watch for  (21:30) Systems, workflows, and the tech stack behind seamless group management  (27:15) Hiring support and scaling your business without losing quality  (32:45) The math behind group attendance and managing client expectations     Download The Simple Fee Calculator: http://tiquehq.com/fee-calculator?utm_source=Podcast+Episode+158&utm_medium=Podcast+Shownotes&utm_campaign=Simple+Fee+Calculator           JOIN THE NICHE COMMUNITY   VISIT THE TEMPLATE SHOP   EXPLORE THE PROGRAMS   FOLLOW ALONG ON INSTAGRAM @TiqueHQ         Thanks to Our Tique Talks Sponsors:  Moxie & Fourth - Register Now for Route To Results Cozy Earth - Use code COZYTIQUE for 20% off

    41 min

  2. 4D AGO

    155. Hot Take: Trade Shows

    In the Niche community, a member recently asked how to prepare for ILTM, and it sparked a bigger conversation: how do you really prepare for trade shows, and which ones are actually worth it? This week’s Hot Take dives into all things trade shows and how to make the most of them. Robin and Jennifer discuss why niche-specific events often bring the best ROI, how ego and confidence both play a role in attending, and why you should align shows with your true business focus. From prep tips like reviewing supplier lists and packing smart, to etiquette advice on punctuality and professionalism, this episode is a must-listen for any advisor gearing up for an industry event.   JOIN THE NICHE COMMUNITY - an interactive membership for travel advisors wanting the community, education, & support to grow their business!         VISIT THE TEMPLATE SHOP   EXPLORE THE PROGRAMS   FOLLOW ALONG ON INSTAGRAM @TiqueHQ

    13 min

  3. OCT 7

    154. How To Organize And Store Industry Contacts with Kristen Heitman

    Purchase the ClickUp Business Hub Template: an all-in-one digital workspace built specifically for travel advisors to organize and streamline the backend of their business. Watch the product preview HERE!   Have you ever come home from a trade show with a stack of business cards and no idea what to do with them? Kristen Heitman, luxury travel advisor and one of Tique’s OG clients, joins this episode to discuss all things ClickUp, including her thoughts on The ClickUp Business Hub Template. Kristen walks through how she built a central hub for her supplier relationships (complete with commission details, meeting notes, and rep connections) so she can easily find the right contact when she needs them. She also shares how this system goes beyond contacts to track leads, forecast revenue, and even automate testimonial-driven marketing. If you’ve ever wasted time digging through emails or spreadsheets trying to remember who reps that perfect hotel, this episode will show you how to build a streamlined system that saves clicks, keeps you organized, and helps you grow your business with confidence!   About Kristen Heitman: Kristen is a Luxury Travel Advisor with Steuber Travel Group and is based in Atlanta, Georgia. After spending over a decade as an epidemiologist at the CDC, where her work focused on building surveillance systems for infectious diseases and data analysis, Kristen made the bold decision to leave her government career in August 2023 to pursue luxury travel planning full-time. Her natural curiosity and love of discovery, once applied to solving public health mysteries, now guides her in uncovering the world's most enchanting destinations and exclusive experiences. Kristen specializes in approachable luxury experiences for successful, detail-oriented professionals, crafting bespoke itineraries that feel effortlessly elegant yet thoughtfully curated. Her background has given her an exceptional eye for finding those special, hidden moments that transform a beautiful trip into an unforgettable journey. When she's not designing extraordinary escapes, Kristen enjoys spending time with her husband, two sons, and two Whippets in Atlanta.     Today we will cover:  (02:30) Kristen’s journey from epidemiologist to travel advisor  (06:10) Why advisors need ClickUp; going beyond CRM and itinerary software  (10:15) Tracking leads, referrals, and repeat clients with ClickUp dashboards  (16:45) Using AI and automation to streamline business operations  (22:45) CRM vs. ClickUp; understanding the role of each tool  (28:20) Cybersecurity for advisors; protecting client data, avoiding public Wi-Fi risks, and using safe passwords  (34:50) How to customize ClickUp for travel agencies without getting overwhelmed  (41:20) Building a ClickUp Business Hub; why investing time boosts efficiency, client experience, and profitability     Connect with Sarah at HeySwillsy for Custom ClickUp Setup   Listen to Episode 150: What Every Advisor Needs To Know About Protecting Client Data with Kacie Darden           JOIN THE NICHE COMMUNITY   VISIT THE TEMPLATE SHOP   EXPLORE THE PROGRAMS   FOLLOW ALONG ON INSTAGRAM @TiqueHQ         Thanks to Our Tique Talks Sponsors:   Moxie & Fourth - Grab The DIY Demo Bundle HERE Cozy Earth - Use code COZYTIQUE for 20% off

    54 min

  4. OCT 3

    153. Hot Take: Boundaries & Burnout

    The line between serving your clients and sacrificing yourself can get blurry fast. In this Hot Take, Jennifer and Robin dig into a challenge almost every advisor faces: setting boundaries and avoiding burnout. From overstuffed inboxes to client requests at all hours, it’s easy to lose control of your time and energy when you’re trying to grow a business. They share the hard-won lessons and strategies that help advisors protect their sanity, create healthier client relationships, and build a business that actually supports the life they want. Whether you’ve been feeling stretched thin or just want to get ahead of the overwhelm, this conversation will give you the confidence to start drawing the line where it matters most.   Resources Mentioned: Building Your Business With Boundaries Profitable Proposals Masterclass Seven Figure Sales Agency Expansion Academy Tique’s Social Media Templates Tonic’s Canva Templates (use code TIQUESENTME for 15% off your purchase)     JOIN THE NICHE COMMUNITY - an interactive membership for travel advisors wanting the community, education, & support to grow their business!         VISIT THE TEMPLATE SHOP   EXPLORE THE PROGRAMS   FOLLOW ALONG ON INSTAGRAM @TiqueHQ

    17 min

  5. SEP 30

    152. The Legalities Of Selling With AI with Paige Griffith

    Paige Griffith, small business attorney and founder of The Legal Paige, is back! This time she’s tackling the hot topic of AI in the travel industry and discussing what's legally safe vs. what could flat-out land you in hot water if you’re not careful. You’ll hear how the FTC and U.S. Copyright Office are already cracking down on AI generated content, and the key disclaimers and contract clauses that actually protect your business when AI shows up in proposals, itineraries, or marketing. Paige also shares why ChatGPT contracts are a recipe for disaster, how one careless copy-paste could put client confidentiality at risk, and the ethical line between using AI as an efficiency tool or passing it off as your own expertise. AI isn’t going anywhere, so hit play and make sure it’s helping your business, not putting it at risk.   About Paige Griffith: Paige is the Founder & CEO of The Legal Paige; Small Business Attorney & Advocate. Paige is a dedicated attorney and entrepreneur, passionately committed to empowering small business owners—especially creatives—with the legal tools and knowledge they need to build sustainable, legitimate, and peace-of-mind businesses. She founded The Legal Paige in 2018 after balancing law school with running a photography business, recognizing firsthand the legal uncertainties creative professionals often face.  With more than nine years of legal practice, Paige has built The Legal Paige into a leading legal education platform and contract template shop serving thousands of clients.   Paige’s approach combines legal expertise with accessibility. She is known for breaking down complex legal topics into clear, digestible advice through her blog, podcast, YouTube channel, and speaking engagements. She’s deeply invested in helping business owners not just avoid risk, but actually feel confident about their legal choices.   thelegalpaige.com     Today we will cover:  (05:25) Legal red flags: transparency, accuracy, and what the Copyright Office has already ruled  (07:55) FTC guidelines and why advisors need to disclose AI use  (13:10) Confidentiality concerns; why you should never paste client data into AI tools  (20:15) Contracts & agreements; why AI generated contracts are generic, risky, and often unenforceable  (28:20) AI in day-to-day client communications: emails, proposals, and when disclaimers matter  (32:45) Copyright issues with AI generated copy and images  (36:30) How AI is changing the way we think  (44:50) Using AI as a helper vs. charging premium fees for AI generated work  (46:30) How to raise prices ethically while using AI  (52:10) Tiered packages, pick-your-brain sessions, and using AI for entry level offers     Contracts for Travel Advisors: https://thelegalpaige.com/collections/industry-travel-advisor?aff=143&utm_source=Podcast+Episode+152&utm_medium=Podcast+Shownotes&utm_campaign=Legal+Paige+Link             JOIN THE NICHE COMMUNITY   VISIT THE TEMPLATE SHOP   EXPLORE THE PROGRAMS   FOLLOW ALONG ON INSTAGRAM @TiqueHQ         Thanks to Our Tique Talks Sponsors:  Moxie & Fourth - Grab The DIY Demo Bundle HERE!

    57 min

  6. SEP 26

    151. Hot Take: Holiday Spending Trends

    Consumer gift spending is dropping this holiday season…but travel spending is rising. That means your clients are ready to swap sweaters for plane tickets, and you need to know how to position yourself to capture it. In this Hot Take, Jennifer and Robin share why leading with discounts won’t cut it in today’s economy and how the smartest advisors will win by marketing the feeling of travel (think cozy holiday rituals, aspirational experiences, and stress-free memories clients can instantly picture themselves in). Learn how to position travel as the ultimate gift, reduce client overwhelm with done-for-them holiday planning, and secure more bookings before Cyber Monday hits. Press play and turn this holiday season into your biggest revenue driver yet!   JOIN THE NICHE COMMUNITY - an interactive membership for travel advisors wanting the community, education, & support to grow their business!         VISIT THE TEMPLATE SHOP   EXPLORE THE PROGRAMS   FOLLOW ALONG ON INSTAGRAM @TiqueHQ

    16 min

  7. SEP 23

    150. What Every Advisor Needs To Know About Protecting Client Data with Kacie Darden

    TIQUE’S BIRTHDAY SALE IS LIVE!  Sept. 22nd-26th | Get 15% Off!   One hacked email could cost your business six figures (seriously!). Kacie Darden of Blue Pineapple Travel joins this episode to talk about cybersecurity in a way that actually makes sense for advisors. She explains why PCI compliance is a must, why investing in a paid VPN is worth every penny, and how cybersecurity insurance could be the thing that saves your business from a financial nightmare. She also shares tips on building stronger passwords, spotting phishing scams, and putting simple processes in place to protect your clients and your reputation. If the word “cybersecurity” usually makes your eyes glaze over, don’t worry, this conversation will change that. Tune in for relatable advice and easy steps you can put into action right away!   About Kacie Darden: Kacie is an avid traveler and the passionate owner of her Marietta-based travel agency. With journeys to more than 60 countries across six continents (and Australia next on the list!), her love of exploration fuels everything she does. Whether she’s discovering a brand-new destination or finding fresh perspectives in a familiar place, Kacie brings that same curiosity and expertise to the experiences she curates for her clients.  She loves sharing the world with her husband, identical twin boys, and extended family and friends — proving that travel is as much about connection as it is about adventure. With her blend of industry experience, personal passion, and sharp business insight, Kacie transforms travel dreams into memories that last a lifetime.     bluepineappletravel.com     Today we will cover:  (02:30) Meet Kacie: from ecologist to travel agency owner  (05:20) Blue Pineapple Travel’s 2.0 brick-and-mortar office  (08:00) Why cybersecurity matters for every advisor  (15:30) Understanding PCI compliance and VPNs  (21:45) Cybersecurity insurance  (32:00) Creating strong passwords; password manager recommendations  (37:00) How to recognize phishing scams before it’s too late     Download the Sales Call Quide: http://tiquehq.com/sales-call?utm_source=Podcast+Episode+148&utm_medium=Podcast+Episode+148&utm_campaign=Sales+Call+Scripts             JOIN THE NICHE COMMUNITY   VISIT THE TEMPLATE SHOP   EXPLORE THE PROGRAMS   FOLLOW ALONG ON INSTAGRAM @TiqueHQ         Thanks to Our Tique Talks Sponsors:  Moxie & Fourth - Grab The DIY Demo Bundle HERE!

    41 min

  8. SEP 19

    149. Hot Take: Should You Bring On ICs

    This week’s Hot Take comes from Niche member Megan, who’s debating a big agency growth move: bring on independent contractors or hire employees? Jennifer and Robin discuss the different aspects of both options starting from clarifying your long-term vision and navigating the legal/financial fine print to tackling the very real emotional side of building a team. You’ll hear strategies for protecting your brand, lightening your workload, and scaling smart (with some bonus insights from Agency Expansion Academy). Tune in to get the clarity you need for making the best decision for your business!     AGENCY EXPANSION ACADEMY - your complete, self-paced blueprint for building a dream team of pros, streamlining your operations, and unlocking the kind of growth that feels effortless and sustainable.   JOIN THE NICHE COMMUNITY - an interactive membership for travel advisors wanting the community, education, & support to grow their business!   Previous Episodes Mentioned:  #41. What We'd Do Today If We Started Our Travel Business Over (Part 1) #42. What We'd Do Today If We Started Our Travel Business Over (Part 2)           VISIT THE TEMPLATE SHOP   EXPLORE THE PROGRAMS   FOLLOW ALONG ON INSTAGRAM @TiqueHQ

    19 min
See All (156)

4.9
out of 5
128 Ratings

About

Welcome to TIQUE Talks Podcast - a live-workshop style travel business podcast packed with actionable step-by-step tips that are helping hundreds of travel advisors redefine success, grow their bottom line, and find balance in their business. Join us, Florida-based business partners Robin Bradley and Jennifer Jacob, for value-packed, hilarious conversations and impactful interviews with other industry leaders. With every episode, our mission is to empower you with information, expand what you think is possible for your travel business, and hopefully make you laugh along the way! We are honest, open, and above all, human. We are committed to learning right alongside of you so that we can all find more balance, joy, and peace while pursuing those big, scary business goals. Whether you are brand new to the industry, have a side-hustle, or you are growing a travel booking empire, this is the show for you. Join us for new episodes every Tuesday!

Information

  • Creator
    Robin Bradley and Jennifer Jacob
  • Years Active
    2023 - 2025
  • Episodes
    156
  • Rating
    Clean
  • Copyright
    Copyright © 2022 TIQUE LLC. All Rights Reserved.
  • Show Website
    TIQUE Talks

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