A Seat at the Table is a podcast from the Multicultural Foodservice & Hospitality Alliance. It offers a unique view of Cultural Intelligence and its importance to the workplace. With a goal of understanding the cultural differences and the uniqueness within multicultural communities, each episode takes the listener through first-hand experiences with topics such as:
- Anti-Racism Behavior for Business
- An Industry Call to Action for Diversity & Inclusion
- Black Leadership Perspectives
Each episode ends with practical, actionable advice on how you can communicate effectively with people from multicultural backgrounds.
A Seat at the Table is hosted by Gerald “Gerry” A. Fernandez, the founder and President of the MFHA, an educational non-profit organization that makes the business case for developing cultural intelligence in the workplace. Gerry has been recognized for his decades of work in educating and advocating for the business benefits of cultural diversity and inclusion in the foodservice & hospitality industry. Gerry was honored in the Nation’s Restaurant News 2018 Power List among “the definitive list of industry leaders who are not only setting trends today but also shaping them for tomorrow."
Learn more about the MFHA, their resources, and available training at https://mfha.net
Addressing Issues of Diversity and Racial Equity in the Restaurant Industry with Tom Bené
How do you encourage more people of color to join your company in a leadership capacity? According to Tom Bené of the National Restaurant Association, it all starts with education and amplifying the message that your company values diversity, equity, and inclusion (DEI). This week on A Seat at the Table, Tom discusses diversity at the corporate level and why DEI is important to long-term business success.
How Cultural Competency Helps Your Bottom Line with Seema Jain
When Seema Jain worked for Marriott, she started an innovative program called Culture Day. The premise was to train employees on the customs and needs of customers from various cultures. Culture Day was a huge hit and helped Seema and Marriott realize that cultural competence leads to cultural confidence. Today, Seema joined Gerry for a discussion on how cultural knowledge can drive sales and improve the guest experience. Tune in for more.
How to Be a Good Ally to LGBTQ+ Colleagues with Isaac Rocha
LGBTQ+ people are the least protected class in terms of civil rights and employment. To be LGBTQ+ is an exercise in constantly second guessing how you present yourself to the world and whether that image is detrimental to your work or relationships. Isaac Rocha identifies as a Hispanic gay man. He is our guest this week on A Seat at the Table and discusses what it’s like navigating business as a gay man as well as how others can be good allies.
Dispelling the Myths of Franchise Ownership with Aicha Bascaro
Ever wonder how brands like McDonald’s and Dominos have so many locations? It’s all thanks to franchising. Franchising is a great way to enter the food service industry, but many people don’t understand how it works. Aicha Bascaro is the founder and CEO of American Franchise Academy and stopped by A Seat at the Table to discuss how franchising works, how you can run a successful franchise, and how minorities and people of color can become franchise owners.
How Businesses Can Become Anti-Racist with Dr. Kerry Mitchell Brown
Racism is an uncomfortable word for many people. But to dismantle racism, we must understand and define it. Our guest this week on A Seat at the Table is Dr. Kerry Mitchell Brown, a racial equity consultant who specializes in organizational transformations. Dr. Brown joined Gerry to define racism and anti-racism as well as to offer a starting place for organizations looking to adopt anti-racism practices. Listen to this episode to learn why companies should strive to eliminate racism from within by challenging systems.
Cultural Intelligence And Why We Need To Understand It with Dr. Sandra Upton
Cultural Intelligence, or CQ, is the capability to function in multicultural situations. People with high CQ are effective leaders, good decision makers, and have a high degree of creativity. It takes commitment, training, and dedication to acquire this skill – not just one class on unconscious bias. Dr. Sandra Upton is the VP of Educational Initiatives at the Cultural Intelligence Center and joins us on A Seat at the Table to discuss CQ and how it can help your business’ bottom line. Listen for her insights on training, policy, and hiring.
Customer ReviewsSee All
Looking forward to being an avid listener
Great listen and insight into the business world, in particular the hospitality industry.
Masterclass in cultural intelligence
This is a great show giving actionable advice for managing a multicultural org. Highly recommended.