4 episodes

Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate support and enable self-service for their companies.

Accelerating Support Obie

    • Business
    • 5.0 • 1 Rating

Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate support and enable self-service for their companies.

    Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support

    Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support

    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.

    The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Kaitlin Pettersen, Senior Director of Customer Support at Intercom.

    On this episode we discuss:
    - Automated vs. human support
    - Finding efficiencies in support w/ support ops
    - Quality over speed in support

    Level up your customer journey:
    www.intercom.com

    Accelerating Support is brought to you by Obie
    obie.ai/acceleratingsupport

    • 34 min
    Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support

    Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support

    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.

    The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Matthew Caron, Head of Customer Support at OpenTable.

    On this episode we discuss:
    - Building a support culture that scales
    - Asking questions is the start of good leadership
    - Support technology and why it's a decade behind

    Find a table:
    https://www.opentable.com

    Accelerating Support is brought to you by Obie
    obie.ai/acceleratingsupport

    • 51 min
    Episode 2 - John Riordan, Director of Support at Shopify | Accelerating Support

    Episode 2 - John Riordan, Director of Support at Shopify | Accelerating Support

    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.

    The podcast is hosted by Chris Buttenham and Kristen Barker from Obie.ai

    On this episode we discuss:
    - Importance of building trust in remote work
    - Significance of knowledge management
    - Reality of technology in the support landscape

    Connect with John:
    https://twitter.com/johncriordan

    Accelerating Support is brought to you by Obie.ai
    https://obie.ai/acceleratingsupport

    • 51 min
    Episode 1 - Darren Murph, Head of Remote at GitLab | Accelerating Support

    Episode 1 - Darren Murph, Head of Remote at GitLab | Accelerating Support

    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.

    The podcast is hosted by Chris Buttenham and Kristen Barker from Obie.ai

    On this episode:
    - The GitLab "handbook-first" approach to documentation
    - What role technology should play in remote work and accelerating support
    - Darren's vision for the future of remote work

    Connect with Darren:
    https://allremote.info/
    https://twitter.com/darrenmurph

    Accelerating Support is brought to you by Obie.ai
    https://obie.ai/acceleratingsupport

    • 34 min

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