Accelerating Support

Obie

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商务

Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate support and enable self-service for their companies.

2021/06/15

How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3

This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

25 分钟
2021/06/15

How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3

This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

26 分钟
2021/06/15

How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3

This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

32 分钟
2020/12/21

Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support

Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Kaitlin Pettersen, Senior Director of Customer Support at Intercom. On this episode we discuss: - Automated vs. human support - Finding efficiencies in support w/ support ops - Quality over speed in support Level up your customer journey: www.intercom.com Accelerating Support is brought to you by Obie obie.ai/acceleratingsupport

35 分钟
2020/08/13

Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support

Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Matthew Caron, Head of Customer Support at OpenTable. On this episode we discuss: - Building a support culture that scales - Asking questions is the start of good leadership - Support technology and why it's a decade behind Find a table: https://www.opentable.com Accelerating Support is brought to you by Obie obie.ai/acceleratingsupport

52 分钟

5 集

Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate support and enable self-service for their companies.

创作者

Obie
活跃年份

2020年 - 2021年
单集

5
分级

儿童适宜
节目网站

Accelerating Support

Accelerating Support

单集

How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3

How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3

How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3

Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support

Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support

关于

信息