Accelerating Support

Obie

Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate support and enable self-service for their companies.

Épisodes

  1. How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3

    15/06/2021

    How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3

    This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

    25 min
  2. How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3

    15/06/2021

    How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3

    This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

    26 min
  3. How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3

    15/06/2021

    How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3

    This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

    32 min
  4. Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support

    21/12/2020

    Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support

    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Kaitlin Pettersen, Senior Director of Customer Support at Intercom. On this episode we discuss: - Automated vs. human support - Finding efficiencies in support w/ support ops - Quality over speed in support Level up your customer journey: www.intercom.com Accelerating Support is brought to you by Obie obie.ai/acceleratingsupport

    35 min
  5. Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support

    13/08/2020

    Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support

    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Matthew Caron, Head of Customer Support at OpenTable. On this episode we discuss: - Building a support culture that scales - Asking questions is the start of good leadership - Support technology and why it's a decade behind Find a table: https://www.opentable.com Accelerating Support is brought to you by Obie obie.ai/acceleratingsupport

    52 min
  • 5 épisodes

À propos

Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate support and enable self-service for their companies.

Informations

  • Création
    Obie
  • Années d’activité
    2020 - 2021
  • Épisodes
    5
  • Classification
    Tous publics
  • Copyright
    © All rights reserved
  • Site web de l’émission
    Accelerating Support