AI at Work

What does AI really mean for the modern workplace, and are we ready for what comes next? AI at Work is a podcast from the Tech Talks Network, the home of conversations that showcase the voices at the heart of enterprise technology. You may know me from Tech Talks Daily, where we explore a different area of innovation in every episode. This show takes a focused look at one of the biggest shifts in business: how artificial intelligence is transforming the way we work. From intelligent automation to agentic AI and from the promise of workplace efficiency to the risks of unintended consequences, we aim to provide a grounded and accessible perspective on how AI is shaping the future of work. If you’re using AI in your business or thinking about how to get started, this podcast is your chance to learn from the people already doing it.

  1. 2d ago

    How SS&C Blue Prism Helps Businesses Escape AI Pilot Purgatory

    Why are some businesses generating measurable value from AI while others remain surrounded by pilots, rising costs and impressive demonstrations that never reach daily operations? In this episode of AI at Work, I speak with Brad Hairston, Director of Strategy at SS&C Blue Prism, about the operational and cultural foundations that separate productive AI programs from expensive experimentation. Brad spent 30 years in consulting before joining SS&C Blue Prism around seven and a half years ago. He now works within the company’s Customer Zero program, which deploys SS&C’s automation technology internally before it reaches customers. Brad says the program has helped SS&C grow revenue by approximately one billion dollars without adding headcount. We discuss why AI programs should begin with the business outcome rather than the latest model. Brad explains why companies making progress connect their automation investments with corporate strategy, build on existing robotic process automation and create reusable governance, security, orchestration and measurement practices. Brad also challenges the idea that AI agents will replace every deterministic automation. Rules-based digital workers remain useful for predictable processes, while AI agents can support work that requires reasoning and adaptation. Combining both approaches can also provide greater control over cost. Our conversation examines what should happen before an AI agent receives permission to make payments, update customer records or initiate business processes. Brad recommends defined roles, limited permissions, human approval for higher-risk decisions, complete audit trails and an orchestration layer connecting agents with people, APIs and digital workers. We also discuss how companies can give employees access to no-code automation while maintaining common standards and oversight. Brad describes the federated model used inside SS&C, where individual business units build automations through shared platforms, templates and governance. For leaders feeling overwhelmed by daily announcements from OpenAI, Anthropic, Google and other providers, Brad offers simple advice: take a breath, return to the business problem and begin with a process where the outcome can be measured. Is your AI program building reusable capabilities with every deployment, or simply adding another experiment to the pilot queue? Please share your thoughts with me.

    How SS&C Blue Prism Helps Businesses Escape AI Pilot Purgatory
  2. 4d ago

    Keeping Human Intent at the Center of AI Creativity With Freepik

    If anyone can produce a professional-looking image or video with AI, what will make audiences care about one piece of content over another? In this episode of AI at Work, I speak with Joaquín Cuenca, co-founder and CEO of Freepik, about how generative AI is changing creative work, business workflows, and access to professional production. Freepik serves over one million paid subscribers, while Joaquín says the platform attracts over 70 million monthly visitors. At that scale, Freepik has seen the difference between an impressive AI demonstration and a tool people can rely on for real creative work. Joaquín argues that generating something attractive is easy. Producing something that reflects a precise idea, maintains consistency, and creates an emotional response requires direction, judgment, and human intent. We also discuss what Joaquín calls the no-collar economy. His view is that lower production costs will allow individuals, smaller companies, and modestly funded creative teams to pursue projects that previously looked too expensive or risky. That could create opportunities for storytellers, photographers, audio specialists, performers, and other creative professionals. Joaquín also acknowledges that some existing roles will be affected as machines take over repeatable production work. For companies adopting creative AI, Joaquín recommends looking past licenses, activity, and content volume. Experimentation has value while teams are learning, but businesses eventually need to connect AI adoption with revenue, costs, brand performance, or another measurable return. We also consider the threat of AI slop. Better tools cannot provide taste, purpose, or a compelling story. As technical production becomes easier, those human qualities may become the greatest source of differentiation. Will easier production produce a new generation of creators, or will businesses fill every channel with forgettable content? Listen to the conversation and share your thoughts with me.

    Keeping Human Intent at the Center of AI Creativity With Freepik
  3. Aug 17

    Keeping Humans Accountable in an AI First Workplace With Nansen

    What does an AI first workplace look like when every employee has an agent but every person remains responsible for the outcome? In this episode of AI at Work, I speak with Alex Svanevik, co-founder and CEO of Nansen, about how his company is integrating AI agents into daily operations while retaining human judgment, security boundaries, and quality control. Nansen has around 80 employees, and Alex says each person has been given an AI agent. His own agent, Winnie, prepares draft agendas using previous meetings, company objectives, strategy, and cultural context. Alex then works with the agent to improve the agenda before the meeting begins. His use of AI extends beyond routine administration. Alex describes building the first version of a Nansen product through Telegram while walking with his daughter. By the time he returned home, the agent had created a working product that later became a command line interface used by thousands of people. There is also a lighter side to this deeply connected life. Alex and his wife occasionally use their respective agents to broker disagreements. As someone who has been married long enough to appreciate the commercial possibilities of automated diplomacy, I suspect this could become an unexpectedly popular category. The workplace message is serious. Nansen expects employees to use AI across much of their work, but Alex says the human must own the quality, output, and result. Employees cannot blame the tool for inaccurate, generic, or poorly reviewed work. Alex compares the review process with sending a disappointing meal back to the kitchen. The first output may be acceptable, but reaching a high standard often requires several rounds of feedback. He believes judgment and taste will become strong sources of differentiation as average quality becomes easier to produce. We also discuss the security tension surrounding workplace AI. Alex argues that companies must consider the risk of avoiding AI because attackers and competitors are using it. His preference is to provide employees with approved tools and safe environments rather than leave them to assemble uncontrolled alternatives. One of his most practical recommendations concerns machine readable information. Documents, code, designs, spreadsheets, and diagrams must be accessible to both employees and agents. Nansen has moved internal work toward GitHub repositories, Markdown documents, CSV files, and other formats agents can process. Making everything readable only by machines would create a different problem. People must retain the ability to inspect, understand, and approve the work. The aim is shared accessibility rather than transferring complete control to an agent. Evaluation becomes especially important when agents influence financial decisions. Nansen tests trading agents through backtesting, measuring whether they can interpret data, judge the significance of news, and produce profitable decisions. A separate optimizer or coach then recommends improvements to each agent’s strategy. Alex closes with four human traits he believes will matter in an AI first workplace: high agency, good problem selection, judgment and taste, and clear communication. Experimentation amplifies those qualities, provided people avoid unnecessary risk and retain ownership of the result. Could giving every employee an AI agent increase productivity while making personal accountability even more important? Listen to the episode and share your thoughts with me.

    Keeping Humans Accountable in an AI First Workplace With Nansen
  4. Aug 14

    Rethinking Legal Work Through Agentic Law With Norm AI

    In this episode of Tech Talks Daily, I speak with John Nay, founder and CEO of Norm Ai, about Agentic Law, AI native legal services, outcome based pricing, and the proposed legal framework for companies managed by AI agents. John has worked on the application of AI to law and public policy for around 14 years. His research predates the current generative AI era and includes GovDeVec, an early attempt to train neural networks on legal and government text so they could identify concepts embedded across large bodies of policy information. The arrival of frontier language models opened a different category of legal automation. Deterministic systems can complete forms and apply fixed rules, but language models can also examine precedent and guidance before applying it to a new situation. John separates this work into three layers. The first covers deterministic rules and repeatable automation. The second uses model based analysis to interpret documents and apply legal guidance. The third preserves human supervision for legal advice, consequential decisions, client communication, and final approval. We discuss how this structure works inside an enterprise. An AI agent could conduct an initial compliance review of marketing communications against SEC or FINRA rules. A human professional would then review the findings and complete the determination. Norm Law applies a similar model to legal services. Documents received during a transaction can be processed immediately by AI agents, with the results presented to an experienced attorney. The attorney decides whether to contact the client, negotiate with the counterparty, request additional information, or move the matter forward. For John, the value includes time savings and broader coverage. A legal team conducting due diligence may lack the time or economic incentive to inspect and cross reference every document in a data room. AI agents can examine a wider set of material and identify inconsistencies that could otherwise remain unnoticed. Outcome based pricing changes the incentive structure. A law firm charging a fixed price can use AI to review additional evidence without adding hourly fees to the client. John acknowledges the limitations. Predictable transactions can be priced around outcomes more easily than litigation where scope, duration, and strategy may change dramatically. The operating model also creates new roles. Norm brings together practicing attorneys, legal engineers, and AI engineers. Legal engineers translate professional knowledge and client preferences into agent behavior, while AI engineers build production systems and connect agents with live workflows. Another part of the conversation concerns supervisory AI. As companies deploy agents that advise customers or take commercial actions, human reviewers may be unable to inspect every decision at machine speed. Norm Ai is developing agents that monitor other agents for compliance with laws, regulations, and company policies. We also discuss Delaware’s proposed Artificial Intelligence Company initiative. The regulatory sandbox would test a legal entity managed by an AI agent while retaining human involvement, capitalization requirements, disclosure obligations, and government oversight. John argues that autonomous agents will increasingly take consequential economic actions. The policy question is whether this activity develops within established legal systems or moves toward jurisdictions and technical environments offering fewer controls. The supplied episode brief also provides significant company context. Norm Ai recently announced a $120 million Series C at a reported $1.2 billion valuation, bringing total funding above $260 million. Norm says organizations representing over $30 trillion in assets under management use its technology for legal and compliance work.

    Rethinking Legal Work Through Agentic Law With Norm AI
  5. Aug 13

    How Bridge Uses AI to Remove Workplace Communication Friction

    How much productive time disappears because somebody misheard an instruction, missed part of a meeting, or could not fully express an idea? In this episode of AI at Work, I speak with Paul Lee, CEO of Bridge and InnoCaption, about communication friction and why it deserves greater attention in the workplace AI conversation. Bridge provides AI-powered real-time captioning, transcription, translation, meeting summaries, and meeting intelligence. InnoCaption provides AI and human-powered telephone captioning for eligible Americans who are deaf, hard of hearing, or have a speech disability. Paul explains how the experience gained from captioning over 30 million calls is informing Bridge’s approach to workplace communication. Research shared by Bridge says one in six working-age adults experiences hearing loss. It also reports that 37% of employees with hearing loss lose over five hours each week because of communication gaps, while nearly 20% lose over ten hours. Those losses can appear through repeated conversations, missed context, reworked tasks, and weaker decisions. Paul introduces the curb cut effect, named after the sidewalk ramps created for wheelchair users that also help parents with strollers, cyclists, and travelers carrying luggage. He believes workplace captions can produce a similar result. Technology designed for people facing the greatest communication barriers can improve comprehension, attention, and recall across a much wider workforce. We also discuss how accurate transcription can turn meetings into searchable company knowledge. Paul shares how his own team uses AI to consolidate brainstorming notes and reduce 100 ideas to a manageable set of choices. The system organizes the information, while people remain responsible for deciding what happens next. Paul also considers multilingual collaboration, AI translation that preserves meaning and nuance, and why AI ROI should include decision quality, participation, knowledge retention, and product development speed alongside immediate time savings. For business leaders, his advice is to understand work at the department, team, and individual levels before choosing a tool. Setting an arbitrary AI adoption target can create poor incentives, while studying repetitive tasks and employee frustrations can reveal where AI will offer genuine value. Where is communication friction quietly consuming time inside your company, and could accessibility technology help everyone participate more fully? Listen to the conversation and share your thoughts with me.

    How Bridge Uses AI to Remove Workplace Communication Friction
  6. Aug 2

    How Taxd Is Building AI Tax Automation With Humans in the Loop

    Would you trust an AI system to prepare your taxes if it could not reliably tell HMRC guidance from information published by the IRS? In this episode of AI at Work, I speak with Arjun Kumar, cofounder of Taxd, about AI tax automation, digital tax filing, and the continuing role of human judgment in regulated financial services. Arjun began his career at PwC after joining through a school-leaver program. While working in expat tax, he and his cofounder saw how professional services firms often relied on offshoring and annual cost reductions rather than sustained investment in technology. Their attempt to promote a different approach internally eventually led them to create Taxd during the pandemic. We discuss Arjun’s prediction that routine tax compliance will become increasingly autonomous. When the required data already exists across tax portals, bank accounts, payroll systems, investment platforms, and brokerages, software can connect those sources and complete much of the repetitive work. AI can also help review hundreds of transactions for landlords, sole traders, and small business owners. However, tax advice often depends on jurisdiction, personal circumstances, and overlapping rules. Arjun recalls seeing customers use AI as a tax advisor, only to receive guidance drawn from the wrong country. A confident answer from a chatbot can become expensive when HMRC and the IRS are discussing entirely different tax systems. Arjun explains why Taxd combines software and AI with access to human accountants. We also discuss real-time tax reporting, Making Tax Digital, privacy, anonymized data, and how patterns across tax filings can help customers identify relevant deductions and questions. For founders, Arjun shares why specialist edge cases can provide a strong opening. Taxd began with expat tax, using its founders’ existing knowledge to serve customers whose needs were often poorly covered by general accounting services. Could your business automate routine compliance while preserving human responsibility for the decisions that carry real consequences? Listen to the episode and share your thoughts with me. **The Team at TAXD have kindly offered a discount code for listeners of the podcast. Use TECHTALKS to get 10% off any tax filing services (please note, this applies to filing only and excludes our advisory services).

    How Taxd Is Building AI Tax Automation With Humans in the Loop
  7. Jul 29

    Taking Agentic AI Beyond Chatbots With EliseAI

    What separates an AI agent that becomes part of everyday operations from one that remains trapped inside an impressive demonstration? In this episode of AI at Work, I speak with Jacob Kosior, who leads client strategy at EliseAI. The company builds vertical AI agents for the housing industry, handling property management workflows such as answering leasing inquiries, scheduling tours, processing renewals, collecting rent, and coordinating maintenance. EliseAI says its technology is live across over six million housing units in the United States and Canada. Jacob brings an unusual perspective because he spent over a decade working in multifamily housing operations and was previously an EliseAI customer. He has experienced these systems from both sides of the relationship and works regularly with the operators using them. We discuss why the agentic AI debate often becomes trapped between exaggerated expectations and deep skepticism. Some people believe agents can already perform almost any task, while others see them as chatbots with a new label. Jacob describes a narrower and far more useful reality: agents completing repetitive workflows from start to finish, provided they have access to the right systems, operational context, and escalation routes. Housing provides several valuable examples. A conversation about unpaid rent may reveal that a resident is withholding payment because of an unresolved maintenance problem. Handling the complete situation requires an agent that can understand both workflows and connect the relevant information. EliseAI says the experience behind its agents includes over one billion conversations, helping the system account for edge cases it has previously encountered. Jacob also discusses what separates production deployments from AI pilots that never progress. Adding a chatbot to an existing technology stack may answer basic questions, but it rarely changes how work gets done. An operational agent needs access to the systems, data, and context required to resolve a problem. It must also recognize when it has reached the limit of its ability and pass the customer to the person best equipped to help. One of the most interesting lessons concerns AI acceptance. According to Jacob, residents generally prioritize a fast, accurate resolution over whether the response comes from a person or an AI agent. EliseAI also found that introducing familiar regional voices to its voice AI increased conversations and conversions. This suggests acceptance can depend on familiarity, responsiveness, and outcomes rather than the technology label. We also consider how leaders can choose suitable workflows, why agents should be tested with difficult customer questions, and how automation could support heavily manual areas such as affordable housing administration. Is your business testing whether an AI agent can sound intelligent, or whether it can genuinely resolve the customer’s problem? Listen to the conversation and share your thoughts with me.

    Taking Agentic AI Beyond Chatbots With EliseAI
  8. Jul 25

    Measuring AI ROI Through Expertise Compounding With Kantata

    How do you know whether AI is making your company smarter rather than simply filling dashboards with impressive activity? In this episode of AI at Work, I speak with Michael Speranza, CEO of Kantata, about why familiar productivity metrics may be giving business leaders an incomplete picture of AI ROI. Companies can measure time saved, tasks completed, and documents generated, but those figures say little about whether AI is improving commercial decisions, creating revenue, or producing better client outcomes. Michael introduces the idea of the expertise compounding rate. This measures how effectively a company captures, synthesizes, shares, and builds upon the knowledge created through its projects and people. For professional services firms, that knowledge can include client conversations, previous deliverables, staffing decisions, financial performance, project outcomes, and relationships between colleagues. We discuss how AI can connect that information through a business specific knowledge graph. A team beginning a new project could identify similar work, locate colleagues with relevant experience, understand previous outcomes, and make better staffing or pricing decisions. Institutional knowledge that previously sat inside documents, meeting transcripts, or an employee’s memory can become available at the point of decision. Michael also shares an example of a services company using AI to change its project economics. By reducing delivery costs, the firm could offer projects at prices that created a viable business case for clients who previously would have postponed the work. That suggests AI ROI could be measured through sales conversion, opportunity close times, revenue growth, and the ability to expand without adding headcount at the same rate. Kantata frames the wider market around a revealing paradox. AI adoption across professional services reportedly increased by 40 percent last year, while executive confidence in real time visibility declined and revenue growth slowed to roughly half the industry’s historical benchmark. Greater adoption alone clearly does not guarantee stronger results. Michael argues that efficiency has become the price of admission. The commercial advantage comes from making each project more informed, predictable, and valuable than the one before it. We consider what leaders should measure, how human expertise and AI resources may influence future pricing models, and why clients care far more about outcomes than invisible automation behind the scenes. If every project created knowledge that improved the next one, how would that change the way your company measures AI ROI? Listen to the conversation and share your thoughts with me.

    Measuring AI ROI Through Expertise Compounding With Kantata
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About

What does AI really mean for the modern workplace, and are we ready for what comes next? AI at Work is a podcast from the Tech Talks Network, the home of conversations that showcase the voices at the heart of enterprise technology. You may know me from Tech Talks Daily, where we explore a different area of innovation in every episode. This show takes a focused look at one of the biggest shifts in business: how artificial intelligence is transforming the way we work. From intelligent automation to agentic AI and from the promise of workplace efficiency to the risks of unintended consequences, we aim to provide a grounded and accessible perspective on how AI is shaping the future of work. If you’re using AI in your business or thinking about how to get started, this podcast is your chance to learn from the people already doing it.

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