All Things LOCS

Dan Neissany and Antonio Garcia
  • 5.0 (5)
  • Management
  • Updated Weekly

Welcome to All Things LOCS Podcast, the ultimate guide for healthcare leaders, practice managers, and clinic owners ready to streamline operations and lead like pros. Hosted by Dan Neissany, DPT, and Antonio Garcia, we offer no-nonsense strategies to grow your practice, build strong teams, and enjoy running your clinic. Get actionable tips, expert insights, and a few laughs along the way. Ready to scale your clinic and reclaim your time? Visit tbpstrategies.com or book a call at https://calendly.com/dan-dpt/strategy-call.

  1. 21h ago

    The Patient Experience Strategy That Creates Loyal Patients and Grows Your Practice

    If you're running a healthcare practice, poor patient retention is costing you money and growth potential. 📌 In this episode of All Things LOCS, Dr. Dan Neissany, DPT, breaks down the hidden mistakes that are quietly killing patient retention and reveals practical systems to fix them. He discusses the importance of the patient experience, from the first phone call to follow-up care, and shares actionable steps to improve patient satisfaction and retention. ✅ Key Takeaways 🔹 How to create a patient-centered intake process that drives retention 🔹 The critical elements of a great patient experience that most clinics overlook 🔹How to measure and improve patient satisfaction using simple KPIs Great patient experiences don't happen by accident; they're intentionally designed. Download our free Patient Experience Audit to evaluate every stage of the patient journey—from discovery to follow-up—and uncover the hidden friction points that could be costing you patients, referrals, reviews, and revenue. Download it here: https://www.send.co/a/patient-experience-auditpdf-IG8nKEHa Want help developing stronger leaders inside your organization? Book a strategy call: https://calendly.com/dan-dpt/strategy-call Explore free resources and training: https://tbpstrategies.com ⏱️ Chapter Markers 0:00 - Introduction to Patient Experience Challenges 4:39 - Understanding the Full Patient Journey 13:33 - The Financial Impact of Poor Patient Retention 27:51 - Critical Moments in the Patient Experience 35:56 - The Role of Empathy in Healthcare 48:01 - Creating Standards for Patient Experience 51:23 - Measuring and Improving Patient Experience

  2. Jul 7

    The 10 KPIs That Predict Whether Your Healthcare Practice Will Grow

    If you're running a healthcare organization, you're likely drowning in data. But are you tracking the right metrics? 📌 In this episode of All Things LOCS, hosts Dr. Dan Neissany, DPT, and Antonio Garcia break down the 10 most important KPIs every healthcare organization should be reviewing regularly. From employee turnover rate to patient satisfaction, denial rates, and cash collection, the hosts provide a practical framework for understanding what matters most. ✅ Key Takeaways 🔹Employee turnover rate and its hidden business costs 🔹The importance of employee engagement and ENPS 🔹Cancellation and no-show rates as indicators of patient progression 🔹 Provider utilization and its impact on staffing decisions 🔹Denial rates and how to reduce them 🔹Patient satisfaction and its connection to culture and referrals 🔹Documentation and billing error rates and their financial impact 🔹Referral source diversification for stable growth 🔹Reimbursement per visit and its effect on revenue optimization 🔹Cash collection as a real-time financial health indicator Want help developing the KPIs that will take your practice to the next level? Book a strategy call: https://calendly.com/bestpracticestrategies/strategy-call?month=2026-07&date=2026-07-21 Explore free resources and training: https://tbpstrategies.com ⏱️ Chapter Markers - 0:00 Introduction to KPIs in Healthcare - 8:47 Employee Turnover Rate and its Business Impact - 16:25 Employee Engagement and ENPS - 21:40 Cancellation and No-Show Rates - 25:00 Provider Utilization and Staffing - 26:52 Denial Rates and Revenue Cycle Management - 29:49 Patient Satisfaction and its Cultural Impact - 34:25 Documentation and Billing Error Rates - 40:35 Referral Source Diversification - 44:25 Reimbursement Per Visit and Revenue Optimization - 47:04 Cash Collection and Financial Health

  3. Jun 30

    Why Leaders Lose Clarity Under Pressure—and How to Regain It

    Healthcare leaders are under constant pressure, and the real damage often starts before performance breaks. It starts when clarity disappears. In this episode of All Things LOCS, Dr. Dan Neissany, DPT, and Antonio Garcia sit down with Savio Clemente, a keynote TEDx speaker, healthcare leadership strategist, journalist, board-certified health and wellness coach, bestselling author, and two-time cancer survivor. Savio shares how his diagnosis with stage three non-Hodgkin's lymphoma, a decade of remission, and a relapse in June 2024 shaped the way he thinks about crisis, recovery, body autonomy, and leadership under pressure. They break down why healthcare leaders create or ignore crises, how cognitive overload affects decision making, why teams can feel when leadership is operating from exhaustion, and how leaders can use silence, stillness, self-regulation, and the Aloha Reboot framework to get back to clarity. If you're leading a clinic, department, or healthcare team and feel like you're always on, this episode is a practical conversation about recalibrating before pressure turns into burnout. Connect with Savio Clemente:https://saviopclemente.com Inside this episode, we break down: - Performance does not fail first; clarity does. - Leaders under pressure often lose self-regulation before they lose capability. - After a crisis, the real work is not just surviving it; it is recalibrating and finding a better way forward. - Silence and stillness can help leaders create space before making high-stakes decisions. - Savio's Aloha Reboot framework uses acknowledge, listen, open, harness, and act as a practical self-connection tool. - Teams can sense when leadership is cognitively overloaded, reactive, or misaligned. - Healthcare leaders should ask whether they are operating from clarity, exhaustion, satisfaction, or avoidance. Want help developing stronger leaders inside your organization? Book a strategy call:https://calendly.com/dan-dpt/strategy-call Explore free resources and training:https://tbpstrategies.com Chapter Markers: 0:00 - Pressure, Crisis, And Healthcare Burnout 1:17 - Savio Clemente's Patient And Leadership Perspective 4:01 - Stage Three Lymphoma And A Rushed Diagnosis 8:12 - What Patients Feel When Everything Changes 12:00 - Reframing Chemo, Uncertainty, And Body Autonomy 15:59 - Performance Doesn't Fail First, Clarity Does 18:02 - Recalibrating After Crisis 23:47 - The Aloha Reboot Framework 32:13 - Burnout, Waste, And Bad Decision Making 36:26 - Warning Signs Leaders Are Exhausted 40:07 - Metacognition, EQ, And High Performers 43:59 - Stop Optimizing Everything 50:52 - The First Step For Overwhelmed Leaders #AllThingsLOCS #HealthcareLeadership #HealthcareOperations #ClinicGrowth #PracticeManagement #HealthcareBusiness #HealthcareBurnout #HealthcareExecutives #LeadershipDevelopment #CancerSurvivor #EmotionalIntelligence #HealthcareCulture

  4. Jun 23

    How to Build a Private Practice That is Worth Buying

    🎯 What is your practice actually worth; and would another buyer want to purchase it? If your business falls apart when you step away for 30, 60, or 90 days, then this episode is for you. 📌 In this episode of All Things LOCS, hosts Dr. Dan Neissany, DPT, and Antonio Garcia break down what healthcare practice owners need to understand about mergers, acquisitions, exit planning, and building a business that buyers actually want. From EBITDA, cash flow, and profitability to leadership, systems, payer mix, referral sources, culture, and founder dependency, this conversation gives clinic owners a clear framework for increasing the value of their practice before they ever think about selling. ✅ Key Takeaways 🔹 Why most healthcare practice owners do not have a real exit strategy 🔹 How buyers evaluate cash flow, EBITDA, margins, and consistent profitability 🔹 Why top-line revenue does not determine what your business is worth 🔹 How founder dependency, weak systems, and poor documentation hurt valuation 🔹 Why payer mix, referral concentration, reviews, and staff turnover matter to buyers 🔹 Practical ways to build a more scalable, sellable, and valuable healthcare business 📂 Resources: • Exit Planning PDF: https://www.send.co/a/exit-planningpdfpdf-Xok8vLl7 💬 Want help preparing your practice for growth, scale, or a future exit? Book a strategy call: https://calendly.com/bestpracticestrategies/strategy-call Explore more resources and training: https://tbpstrategies.com ⏱️ Chapter Markers: 00:00 – Is Your Practice Actually Sellable? 03:50 – Why Most Owners Don’t Know Their Business Value 09:30 – EBITDA, Cash Flow & What Buyers Really Look At 17:30 – Leadership, Culture & Proving Your Business Can Run Without You 21:50 – Reputation, Reviews, Referrals & Patient Experience 28:25 – Red Flags That Hurt Your Valuation 36:45 – Financial Reporting, Systems & Compliance Risks 42:10 – Value Builders That Make a Practice More Attractive 47:20 – Questions Every Seller Should Ask Before Exiting 55:35 – Who You Can Sell Your Practice To #HealthcareLeadership #ClinicOperations #PrivatePracticeGrowth #HealthcareBusinessStrategy #AllThingsLOCS #HealthcareOperations #ExitPlanning #PracticeValuation #MergersAndAcquisitions

  5. Jun 16

    AI Implementation Strategy for Healthcare: Solo Practice to Multi-Million Dollar Organization

    AI is rapidly changing healthcare, but most practice owners are still unsure what tools they actually need, how much they should spend, and how to implement AI without creating unnecessary risk. In this episode, we break down how healthcare practices should think about AI based on their current stage of growth. A small clinic making under $1 million does not need the same AI infrastructure as a multi-location organization doing $10 million or more. The key is not buying the flashiest tool—it’s identifying the biggest bottlenecks in your business and using technology to relieve pressure in the right places. Many healthcare owners feel overwhelmed by the speed of AI adoption. Between documentation tools, AI scribes, phone agents, scheduling automation, marketing support, billing systems, and cybersecurity concerns, it can be hard to know where to begin. But when used correctly, AI can help reduce administrative burden, improve efficiency, support employees, enhance the patient experience, and protect margins. The biggest mistake is chasing AI because of hype or FOMO. Practices often overpay for tools they barely use, underinvest in systems that could protect revenue, or adopt technology without thinking through workflow, team impact, compliance, or long-term scalability. In this episode, Dan and Antonio discuss how to evaluate AI at different stages of business growth, from small practices looking to buy back time, to growing organizations needing operational leverage, to larger healthcare businesses that must prioritize data, revenue cycle management, governance, cybersecurity, and vendor accountability. Inside this episode, we break down: • Where small healthcare practices should start with AI • How to identify the biggest bottlenecks in your business • Why administrative burden is driving burnout in healthcare • How AI scribes, scheduling tools, and basic automation can save time • Why growing practices need operational leverage • How AI can support billing, denials, recalls, marketing, and workflow automation • The danger of overbuying expensive technology you do not fully use • Why AI should complement employees, not simply replace them • How to think about cash flow, margins, and long-term scalability • Why cybersecurity, HIPAA, PHI, and vendor compliance matter more than ever • What to ask AI vendors before giving them access to patient data • Practical steps to audit your business, tech stack, and security risks Want help building smarter systems inside your healthcare organization? Book a strategy call: https://calendly.com/dan-dpt/strategy-call Explore free resources and training: https://tbpstrategies.com Chapter Markers: 00:00 – How Healthcare Practices Should Think About AI 03:10 – Avoiding AI Hype, FOMO & Overspending 06:29 – Administrative Burden, Burnout & Documentation 07:36 – Where Small Practices Should Start With AI 10:25 – Buying Back Time With AI Tools 12:10 – Operational Leverage for Growing Practices 14:20 – AI Phone Agents, Scheduling & Patient Experience 16:30 – Why AI Should Complement Employees 18:26 – Enterprise AI, Infrastructure & Cybersecurity 20:45 – Revenue Cycle Management, Denials & Data 23:15 – The Danger of Underutilized Tech 26:00 – Scaling, Margins & Knowing What You Actually Want 31:30 – AI Recruiters, Executive Assistants & Data Analysis 34:40 – HIPAA, PHI & Cybersecurity Risks in Healthcare 39:15 – What to Ask AI Vendors Before You Sign 43:30 – Third-Party Vendors, BAAs & Data Retention 47:04 – Simple Cybersecurity Controls to Start With 49:30 – Auditing Your Business for AI Opportunities 51:00 – Final Takeaways for Healthcare Leaders #ArtificialIntelligence #AIHealthcare #HealthcareLeadership #PracticeManagement #ClinicLeadership #HealthcareTechnology #HealthcareOperations #HIPAA #Cybersecurity #RevenueCycleManagement #BusinessGrowth #LeadershipDevelopment #AllThingsLOCS

  6. Jun 9

    The Hidden Mental Battle Clinicians Face After Failure—and How They Recover | Dr. Daniel Eiferman

    Healthcare talks a lot about outcomes, but not enough about what happens to clinicians when those outcomes go wrong. In this episode, Dr. Dan Neissany and Antonio Garcia sit down with Dr. Danny Eiferman for a powerful conversation on surgical complications, physician resilience, leadership, and the emotional weight healthcare professionals carry when a patient outcome does not go as planned. This isn’t just a conversation about mistakes. It is a conversation about trust, communication, culture, and how clinicians rebuild after moments that can create shame, guilt, self-doubt, and even trauma. Dr. Eiferman breaks down why surgeons and healthcare professionals are often underprepared for the psychological impact of bad outcomes, and why the path forward requires mentorship, peer support, vulnerability, and better leadership. Inside this episode, we break down: Why surgeons are often unprepared for complications and bad outcomes. How shame, guilt, and self-doubt impact clinicians after mistakes. The difference between PTSD, resilience, and post-traumatic growth. Why peer support is one of the most powerful tools for recovery. How vulnerability builds trust inside healthcare teams. Why psychological safety creates discretionary effort. The leadership skills physicians need most: difficult conversations, feedback, and self-awareness. How AI and robotics may change surgery without replacing the human side of medicine Want help implementing better leadership, culture, and operational strategies in your clinic? Book a strategy call: https://calendly.com/dan-dpt/strategy-call Explore free resources and training: https://tbpstrategies.com Connect with Dr. Danny Eiferman:Website: https://integritysurgery.orgBook: Cut Open Chapter Markers: 00:00 – What Happens When Surgery Goes Wrong 04:45 – Building Trust Through Better Patient Communication 14:25 – PTSD, Resilience, and Post-Traumatic Growth 20:00 – Why Asking for Help Cannot Be Seen as Weakness 31:00 – When You Do Everything Right and Still Don’t Get the Outcome 35:55 – How Peer Support Helps Clinicians Recover 39:55 – Building High-Functioning Healthcare Teams 44:00 – Why Vulnerability Creates Trust 46:30 – AI, Robotics, and the Future of Surgery 51:15 – Leadership Skills Every Physician Needs 56:00 – The Biggest Takeaway for Healthcare Leaders #HealthcareLeadership #PhysicianLeadership #SurgeonWellness #HealthcareCulture #ClinicOperations #AllThingsLOCS #PracticeManagement #HealthcareBusinessStrategy #HealthcareOperations #PhysicianBurnout #MedicalLeadership #PrivatePracticeGrowth

  7. Jun 2

    How My Leadership Cost a Company $100K+ Per Year

    Leadership is one of the most overlooked drivers of business success, yet research consistently shows that 65–70% of employees leave because of their manager, not because of compensation. In this episode, we break down the hidden cost of poor leadership and how ineffective management quietly destroys employee retention, productivity, culture, and profitability. This isn't about toxic bosses or abusive workplaces. It's about the everyday leadership behaviors that push great employees away without leaders even realizing it. Many organizations promote top performers into leadership roles without providing the skills necessary to lead people. The result is a cycle of micromanagement, poor communication, lack of trust, and disengaged teams. Leaders focus on performance while overlooking the very people responsible for delivering results. The financial impact is massive. Replacing a mid-level clinician can cost 6–9 months of salary, while replacing physicians can exceed 200% of their annual compensation. Poor leadership doesn't just affect morale—it directly impacts the bottom line. In this episode, Dan shares his personal journey from struggling leader to highly effective manager, including the mistakes that cost his organization over $100,000 per year in turnover and what ultimately transformed his approach to leadership. Inside this episode, we break down: • Why employees really leave organizations• The hidden behaviors that undermine trust and engagement• How micromanagement destroys employee growth• The true financial cost of turnover and poor retention• Why self-awareness is the foundation of effective leadership• The importance of feedback, accountability, and humility• How to build stronger teams through communication and trust• Practical strategies to develop leadership skills that drive long-term growth Want help developing stronger leaders inside your organization? Book a strategy call:https://calendly.com/dan-dpt/strategy-call Explore free resources and training:https://tbpstrategies.com Chapter Markers:00:00 – Why Employees Quit Their Managers06:50 – The Leadership Skills Gap10:16 – Micromanagement, Control & Employee Growth13:23 – The Financial Cost of Poor Leadership20:20 – The Wake-Up Call That Changed Everything22:24 – Why Connection Builds Better Teams25:45 – The Power of Honest Feedback27:40 – Creating a Leadership Development Plan31:59 – Admitting Leadership Mistakes to Your Team37:20 – From Poor Leader to Effective Leader40:48 – Measuring Retention & Leadership Performance44:27 – Why Leadership Determines Organizational Success #LeadershipDevelopment #EmployeeRetention #BusinessLeadership #PracticeManagement #ClinicLeadership #HealthcareLeadership #OrganizationalCulture #ManagementSkills #LeadershipTraining #AllThingsLOCS

  8. May 26

    The Real Reasons MDs, PTs, and Nurses Are Quitting (And What Leaders Must Do Now)

    Healthcare is facing a breaking point, and it’s not a talent pipeline issue.In this episode, we break down why physicians, physical therapists, and nurses are leaving healthcare at alarming rates and what leaders must do now to fix it. This isn’t surface-level burnout. It is a failure in leadership, operations, and culture that is driving top performers out of the industry. Across healthcare, there is a clear pattern: a 5-year career cliff. Clinicians enter with purpose, but rising admin burden, productivity pressure, and misaligned incentives make it unsustainable to stay. The data is hard to ignore. 43% of nurses want to leave the bedside, 23% want to leave the profession entirely, and nearly 40% plan to exit within five years. Physical therapists are seeing burnout rates near 50%, while physicians spend nearly 2 hours on documentation for every 1 hour of patient care.This is not a motivation problem. It is an operational breakdown. We also unpack the real cost of turnover. Replacing a single physician can cost up to $1,000,000, and a vacant PT role can cost over $25,000 per month. What many leaders call retention is often just financial necessity, not true engagement. Inside this episode, we break down: Why clinicians are actually quitting Why traditional retention strategies fail The leadership mistakes driving turnover Practical solutions including debt-aware compensation, reducing admin burden, and role-specific retention strategies How equity models such as profit-sharing, phantom equity, and ESOPs can improve retention and long-term growth Want help implementing these strategies in your clinic? Book a strategy call: https://calendly.com/dan-dpt/strategy-call Explore free resources and training: https://tbpstrategies.com Chapter Markers: 00:00 – Clinicians Are Leaving Healthcare 05:50 – Why Young Clinicians Feel Unprepared for the Industry 10:00 – Insurance & Administrative Overload 18:30 – Creating Career Growth Beyond Patient Care 29:10 – The True Cost of High Employee Turnover #HealthcareLeadership #ClinicOperations #PrivatePracticeGrowth #HealthcareBusinessStrategy #AllThingsLOCS #PracticeManagement #HealthcareOperations #CashPayHealthcare #PBMs #HealthcareReform

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About

Welcome to All Things LOCS Podcast, the ultimate guide for healthcare leaders, practice managers, and clinic owners ready to streamline operations and lead like pros. Hosted by Dan Neissany, DPT, and Antonio Garcia, we offer no-nonsense strategies to grow your practice, build strong teams, and enjoy running your clinic. Get actionable tips, expert insights, and a few laughs along the way. Ready to scale your clinic and reclaim your time? Visit tbpstrategies.com or book a call at https://calendly.com/dan-dpt/strategy-call.

Information

  • Creator
    Dan Neissany and Antonio Garcia
  • Years Active
    2024 - 2026
  • Episodes
    89
  • Rating
    Explicit
  • Copyright
    © Dan Neissany and Antonio Garcia
  • Show Website
    All Things LOCS