100 episodes

AttractionPros is the leading online resource for Attractions Industry Professionals.

AttractionPros Podcast AttractionPros

    • Management

AttractionPros is the leading online resource for Attractions Industry Professionals.

    AP Podcast - Episode 126: Phil Edgell talks about culture, active and passive guest behaviors and how to make up a word to help your business

    AP Podcast - Episode 126: Phil Edgell talks about culture, active and passive guest behaviors and how to make up a word to help your business

    Phil Edgell is the President of Vantage, a company that translates guest behavior into meaningful insights to enable real-time, strategic decision-making – optimizing operations and empowering guests to design their own experiences.
    This episode covers all that and much more, including what it takes to lead a team that consistently deals with uncertainty, why running a start-up within a larger manufacturing company actually works, and where to put the ice cream cart at 3 pm for maximum impact!
    For more on Vantage: https://www.vantage.co/
    To connect with Phil: phil.edgell@vantage.co
     
    If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!
    Josh - josh@amusementadvantage.com
    Matt - matt@performanceoptimist.com
    Twitter
    Facebook
    LinkedIn
    This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com​.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

    • 1 hr 10 min
    AP Podcast - Episode 125: Josh and Matt take social media engagement into their own hands - hear the live results!

    AP Podcast - Episode 125: Josh and Matt take social media engagement into their own hands - hear the live results!

    What just happened?  Josh and Matt hit the record button with no idea what to talk about.  Instead, they decided to try an experiment of asking for topics in real time and the AttractionPros community did not disappoint! In this spontaneous conversation, we talked about:
    Performance reviews
    Pay rates and raises
    Significant changes/challenges over the last decade
    Queuing strategies
    Employee engagement surveys 
    How Josh and Matt met and what drives us crazy about each other
    If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!
    Josh - josh@amusementadvantage.com
    Matt - matt@performanceoptimist.com
    Twitter
    Facebook
    LinkedIn
    This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com​.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.
     

    • 1 hr 3 min
    AP Podcast - Episode 124: At a listener's request, Matt and Josh dig into the art and science of recruiting, with the help of some friends of course!

    AP Podcast - Episode 124: At a listener's request, Matt and Josh dig into the art and science of recruiting, with the help of some friends of course!

    When AttractionPros listeners talk, we listen! In a mailbag meets leftovers episode, Josh and Matt address a very serious issue facing mast attractions today: effective recruiting techniques, especially when the applicant pools are shrinking. This topic was a suggestion from Rob Knemeyer, a previous AttractionPros guest and longtime listener.  We also posed this question on social media and many of the tips and techniques you will hear come from the AttractionPros community. 
    If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!
    Josh - josh@amusementadvantage.com
    Matt - matt@performanceoptimist.com
    Twitter
    Facebook
    LinkedIn
    This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com​.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.

    • 57 min
    AP Podcast - Episode 123: Josh and Matt get all resolutionary for the 3rd time, recapping 2019 and looking forward to 2020

    AP Podcast - Episode 123: Josh and Matt get all resolutionary for the 3rd time, recapping 2019 and looking forward to 2020

    2020 is HERE! For some that means new gym memberships, but for us it means taking stock of our accomplishments in 2019 and looking forward to what 2020 has in store. In a special twist, we also recount some of the great conversations from previous episodes and turn those into goals for the entire industry.  Clever, right?
    We'd love to here about your goals for the upcoming year! Drop us a line!
    To support Josh in the Chicago Marathon:
    https://charity.gofundme.com/o/en/campaign/2020chicago/joshliebman2​
    Also, to hear more about BackLooper and the Performance Optimist Consulting VIP program, contact us anytime!
    Josh - josh@amusementadvantage.com
    Matt - matt@performanceoptimist.com
    Twitter
    Facebook
    LinkedIn
    This episode is brought to you by BackLooper.  Have you ever gotten a negative review online?  Better yet, have you ever gotten a negative review online that you actually found to be useful?  Wouldn't you have preferred that that guest contacted you directly?  Every organization has its flaws, and you shouldn't be learning about yours through social media.  BackLooper was created to solve this problem directly, by collecting better feedback data from more guests, especially compared to online review sites and many other feedback collection methods.  By using BackLooper's intuitive reporting, you can better understand what your guests are saying in masses, and make quick decisions from the results.  To learn how you can substantially increase the amount feedback you receive from your guests, and get started with a no-risk plan, visit www.amusementadvantage.com/backlooper, and contact Josh directly at josh@amusementadvantage.com​.  It's time to spend less time wondering what your guests are thinking, and more time connecting with them on a personal level.
     
     

    • 1 hr 16 min
    AP Podcast - Episode 122: Zach Winfield talks non-profit economics, transparency and using large data sets to connect with individuals

    AP Podcast - Episode 122: Zach Winfield talks non-profit economics, transparency and using large data sets to connect with individuals

    Get out your notebook - class is in session! In this wide-ranging conversation, Zach Winfield, VP of Zoo Advisors, gives both the 30,000-foot view and the boots-on-the-ground perspective of non-profit economics. From funding to minimum wage, you'll gain a better understanding of how zoos and aquariums achieve their mission through a healthy profit margin. We also discuss transparency in the zoo environment, reducing silos in organizations and what it takes to be a successful zookeeper. 
    For more on Zach and Zoo Advisors: http://www.zooadvisors.com/
     
    Have a question for the mailbag or know of a guest we should feature?  Drop us a line!
    Josh - josh@amusementadvantage.com
    Matt - matt@performanceoptimist.com
    Twitter
    Facebook
    LinkedIn

    • 1 hr 4 min
    AP Podcast - Episode 121: Matt and Josh devour leftovers from AttractionPros Live at IAAPA

    AP Podcast - Episode 121: Matt and Josh devour leftovers from AttractionPros Live at IAAPA

    This is the time of year for leftovers - and we have a number of questions left over from our AttractionPros LIVE episode recorded at the IAAPA Expo! So in this episode, Josh and Matt dig into some meaty topics with the help of our listeners.  For the first time ever, these questions were posted to social media before the episode was recorded so our listeners could give us their nuggets of wisdom.  As we explore the questions, we share what our listeners had to say along with giving our 2 cents.
    Here are the business challenges we tackled in this episode:
    How to train "confidence"
    My boss is unavailable when I need her the most
    Interdepartmental service excellence across all guest-facing departments
    If you were at AttractionPros LIVE and we didn't get to your question, please let us know and we'll work it in to a future episode!
    Many of our listener answers came from members of the private Facebook group: ALL CLEAR! Private Learning Community for Attractions Leaders.  If you are not a member of this group, it's free to join and is exclusively for leaders in the attractions industry.
    Have a question for the mailbag or know of a guest we should feature?  Drop us a line!
    Josh - josh@amusementadvantage.com
    Matt - matt@performanceoptimist.com
    Twitter
    Facebook
    LinkedIn

    • 1 hr 6 min

Customer Reviews

Jon455677 ,

Much needed

As a marketer and distributor of attractions and tours, it’s great to have a show that covers many different facets of the industry. Matt and Josh find great guests and ask a lot of good questions. Keep it up guys!

Short backed Daisy ,

Helpful

A great podcast for anyone in operations/hospitality! Kickstarts good ideas, gives different and helpful perspectives. Loved the mailbag episode, and the website has interesting articles. Thanks for taking the time to make this podcast 👍🏼

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