Bad Services Podcast
The School of Good Services
15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’. Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't. From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work.
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15 billion hours are wasted on ‘life admin’ every year
That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’.
Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't.
From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work.
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- CreatorThe School of Good Services
- Years Active2K
- Episodes2
- RatingClean
- Copyright© Copyright of The School of Good Services 2026
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