Belmar Bytes

Belmar Consulting
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Belmar Bytes is brought to you by the team at Belmar Consulting. We explore business, leadership, technology, and all things Salesforce.

  1. 6D AGO

    Episode 32: Beyond Fee-for-Service: Predictive Analytics and the Shift to Value-Based Care

    The healthcare landscape is shifting from "doing tasks" to "delivering outcomes." Dr. Eleanor Castillo Sumi explains the five-year journey of CalAIM and what it means for the future of community-based organizations. We explore the transition to value-based contracting, the power of predictive analytics, and how smaller organizations can position themselves as equal partners in a changing system. Learn why optimizing your data today is the only way to transform your organization’s impact tomorrow.

    35 min

  2. MAR 26

    Episode 31: Doing More with More: The Era of the AI-Enabled Organization

    In this episode, Scott Billows and Matt Hui break down the shift from CRM as a "system of record" to a "system of action". Drawing from recent leadership meetings in Toronto and Vancouver, they discuss why organizations are moving away from hiring more headcount and instead leveraging technology like Salesforce Agentforce to 1X, 2X, or even 3X their output. Discover how "digital workers" can help your team diversify revenue and stabilize operations without the burnout.

    26 min

  3. MAR 19

    Episode 30: From Spreadsheets to AI: Future Proofing Public Healthcare

    What happens when a public health system faces a billion-dollar budget cut? You innovate. Tom Zazueta, COO, explains how Valley Health Foundation is using technology as a "force multiplier" to offset funding gaps and better serve the safety net of Santa Clara County. This episode explores the future of AI in the non-profit sector, specifically how tools like Agentforce allow leaders to "ask their data questions", and the importance of finding the right strategic partners to achieve mission-critical milestones. The Transition: Moving from for-profit tech startups to the non-profit sector.The Tech Stack: Implementing Salesforce (Experience Cloud), NetSuite, Slack, Asana, Rippling, and Ramp.The ROI of "Self-Investment": Reframing overhead costs as essential tools for community impact.Advocacy as Scale: How the foundation helped pass a tax measure to return $1.65 billion to the local healthcare system.

    37 min

  4. MAR 5

    Episode 29: AI in the First Inning: Displacement, Evolution, and the Future of Enterprise Software

    As we hit the three-year mark of the current AI cycle, the debate surrounding the "replacement" of enterprise software and knowledge workers is reaching a fever pitch. In this episode, Scott Billows and Matt Hui break down the current state of artificial intelligence, arguing that we are still in the "very early part of the first inning". They dive into the trending fears that AI will eradicate SaaS giants like Salesforce, explaining why these tools remain essential foundations as systems of record and compliance. The conversation also shifts to the "knowledge worker," debunking the idea of total job replacement and focusing instead on how AI is supercharging productivity, increasing the "surface area" of what organizations can achieve, and raising the high watermark for quality and human judgment. Key topics discussed include: The "Vibe Coding" Trend: Why AI replaces tasks, not entire professions, and how job descriptions for developers and consultants are evolving.Real-World Adoption: Why AI pioneers like OpenAI and Anthropic are still hiring human Salesforce administrators and software developers.The "Output vs. Expectation" Cycle: How increased efficiency leads to higher complexity and a greater need for human accountability and trust.Practical AI Wins: A look at how the Belmar team uses tools like Google Gemini and automated transcriptions to streamline content strategy and customer communication.

    28 min

  5. FEB 5

    Episode 28: Building the Foundation: How Alberta Cancer Foundation Modernized 20 Years of Data

    From waking up at 3:00 AM to process donations to tracking campaigns in real-time, Leslie Stewart joins the pod to discuss the Alberta Cancer Foundation’s move to Salesforce. Scott Billows and Leslie Stuart dive into the challenges of untangling "Frankensteined" legacy systems and the massive benefits of cloud adoption.  Whether you are a fundraiser or a systems director, Leslie’s advice on process mapping and data hygiene is a must-listen for anyone looking to modernize their nonprofit’s tech stack. Episode Highlights: Mitigating Risk: How a CFO and leadership team drove the decision to overhaul critical systems.Real-Time Results: Shifting from reactive, 24-hour delays to watching donations and campaign success in real-time.Platform vs. Application: Why growing organizations should choose platforms that allow for innovation rather than "in-the-box" applications.Future-Proofing: Preparing data foundations today for the use of AI tomorrow.

    32 min

  6. JAN 29

    Episode 27: From Emails to Selfies: The Hierarchy of Client Relationships

    We are deep into the January rush and the end of the Salesforce fiscal year, but we’re taking a moment to step back from the screens. In this episode, Scott and Matt discuss the undeniable energy of in-person events, from tech happy hours to executive dinners. The conversation dives down a rabbit hole regarding the "hierarchy" of client communication: when is it okay to move from email to text, to FaceTime, and finally, to asking for a selfie?. Plus, we talk about why "trust is currency" and preview some exciting upcoming events in Toronto this spring. Key Topics: The Energy of In-Person: Why face-to-face meetings beat virtual calls. The Manatee Lagoon: Scott’s recent networking event (not amenity lagoon). The Communication Stack: Assessing your relationship status based on whether you text or FaceTime clients. The Selfie Hook: How to successfully ask a client for a photo without making it awkward. Upcoming Events: The Build Good Summit and True North Dreamin' in May.

    29 min

  7. JAN 22

    Episode 26: Building Literacy from Birth

    In this episode of Belmar Bytes, Scott Billows sits down with Summer Wedlock, CEO of the Canadian Children’s Literacy Foundation (CCLF), to explore why early childhood literacy is one of the most powerful, and often overlooked, drivers of long-term social and economic impact. Summer shares her journey into the role, what drew her to CCLF’s mission, and why literacy from birth is not just an education issue, but a critical social determinant of health. Together, they unpack the realities facing children across Canada, from the alarming number entering Grade 1 below reading level to the millions growing up without a single book at home. The conversation dives into CCLF’s Flagship Program, which trains healthcare professionals to integrate early literacy into routine check-ups, ensuring families receive both guidance and books at key developmental milestones. Summer also discusses the Foundation’s expansion into early childhood education, multilingual and culturally relevant resources, and the growing role of evidence-based research in shaping national outcomes. Key themes include: Why early literacy from birth matters more than ever The role of healthcare providers and educators in closing literacy gaps Addressing inequities faced by marginalized and underserved communities The long-term economic impact of literacy, including its connection to Canada’s GDP Building national awareness to create lifelong reading habits at home This episode is a must-listen for nonprofit leaders, educators, healthcare professionals, and anyone passionate about creating lasting, generational change through early intervention.

    29 min

  8. JAN 16

    Episode 25: Navigating the Wave: Adapting to the AI "Operating System" in 2026

    Welcome back to Belmar Bytes! In our first episode of 2026, hosts Scott Billows and Matt Hui kick off the new year by diving deep into their predictions for the technology landscape over the next 12 months.  Scott and Matt reflect on the rapid evolution of the market and what it means for organizations trying to stay ahead. In this episode, we discuss: The AI "Tsunami": Scott predicts that 2026 is the year the world wakes up to a massive wave of advancement, where automation and autonomous technologies (like Waymo and humanoid robots) fundamentally change operations for organizations like food banks.AI as an Operating System: Matt argues that AI is no longer a "shiny object" or fad; it has become as fundamental as an operating system, caked into everything we do.The Trust Imperative: With reliance on data growing, security and trust are paramount. Matt predicts outsized investments in cybersecurity, noting it is no longer a question of if you get hacked, but when.From Reactive to Proactive: The duo discusses the shift in Salesforce’s Agent Force, predicting a move from reactive prompting to proactive insights that deliver answers before you even ask.Rising Expectations: As tools improve, user expectations for speed and accuracy skyrocket, requiring businesses to ensure their data plumbing is solid. Join us as we explore how to prepare for this accelerated rate of change and why proactive organizations will have a significant leg up in 2026.

    27 min
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About

Belmar Bytes is brought to you by the team at Belmar Consulting. We explore business, leadership, technology, and all things Salesforce.

Information

  • Creator
    Belmar Consulting
  • Years Active
    2021 - 2026
  • Episodes
    32
  • Rating
    Clean
  • Copyright
    © Belmar Consulting
  • Show Website
    Belmar Bytes