Boosting Your Business With Customer Segmentation, Part 2

In part two of the episode about whales and minnows, Drew Sanocki and Michael Epstein discuss how to increase the percentage of "whales" or valuable customers for a business. There are three ways to do this: acquire more whales, retain current whales, or turn "minnows" into whales.

For reference from this episode:

Worksheet

Slides