2 episodes

C-Level leader thoughts on strategy, products, management, marketing, M&A, and more.

The views and comments expressed in my podcast are my own and do not necessarily represent my past, current & future employers' positions, opinions, products, or strategies.

CC:World Gérard Métrailler

    • Management

C-Level leader thoughts on strategy, products, management, marketing, M&A, and more.

The views and comments expressed in my podcast are my own and do not necessarily represent my past, current & future employers' positions, opinions, products, or strategies.

    What is "Customer Delight"?

    What is "Customer Delight"?

    “Customer delight” is about putting a smile on someone’s face after they’ve used your product. It’s about putting the elements in place that will create an emotional link between the user and the product. It requires not only a clear understanding of why but also relentless attention to detail at every touch point—a “crafted with care” mentality.
    My name is Gérard Métrailler, and CC:World is my podcast where I'll share perspectives, thoughts, opinions, and discussions related to strategy, products, marketing, and more. Head on over to http://ccworld.ca/podcast/ to subscribe, share, and leave a message.


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    Send in a voice message: https://anchor.fm/gmetrail/message

    • 10 min
    Introducing the CC:World podcast

    Introducing the CC:World podcast

    Welcome to CC:World, my first podcast where I'll share perspectives, thoughts, opinions, and discussions related to strategy, products, marketing, and more. Head on over http://ccworld.ca/podcast/ to subscribe, share, and leave a message.


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    Send in a voice message: https://anchor.fm/gmetrail/message

    • 2 min

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