Microsoft Innovation Podcast

Mark Smith [nz365guy]

If you want to get your ideas or questions featured on an episode, please leave us a voicemail: https://www.microsoftinnovationpodcast.com/voicemail/ Dive into the future of work with the "Microsoft Innovation Podcast," exploring the intersection of People, Business, Technology, and AI.  Engage with expert guests—including thought leaders from Microsoft, industry innovators, and community specialists—who are redefining the world with advancements in AI, Cloud technologies, the Power Platform, Dynamics 365, and beyond. Every episode delivers a blend of in-depth discussions, practical insights, and actionable strategies tailored for professionals driving enablement and innovation. Join us across our five shows: The Power Platform ShowThe MVP ShowThe Copilot ShowThe Ecosystems ShowThe AI Advantage (coming soon)

  1. AI Change Management That Actually Works

    1일 전

    AI Change Management That Actually Works

    Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 👉 Full Show Notes https://www.microsoftinnovationpodcast.com/741   Josefin Stenmark shares her journey from adult education to becoming a Copilot expert, helping organisations embrace AI through practical tools, change management, and prompt engineering. Her insights reveal how crafting, collaboration, and culture shape successful AI adoption. practical strategies to make technology work for people—not the other way around.    🎙️ What you’ll learn  How to run effective prompt-a-thons for departmental AI adoption Ways to reduce AI-related fear through education and transparency Practical uses of Copilot for meeting recaps and daily workflows The difference between training and change management in digital transformation How to build personalised AI agents aligned with organisational needs ✅ Highlights  “You need to wind down.” “We are still in charge of it. We as people.” “You are still the expert in your field.” “We start to craft scenarios.” “They learn how to craft these more powerful prompts.” “It’s not that everybody shares with their colleagues.” “We build a lot of simple agents and more advanced agents.” “We have to do more about agents.” “I think I can call myself a Copilot expert.” “It’s not the scary person who will replace me.” “You get the opportunity to learn together with your colleagues.” “It’s a really great way to dive into their organisation and their needs.” 🧰 Mentioned  Microsoft Copilot: https://www.microsoft.com/en-us/microsoft-365-copilot Copilot Studio: https://www.microsoft.com/en-us/microsoft-365-copilot/microsoft-copilot-studio Microsoft Power Platform: https://www.microsoft.com/en-us/power-platform West Swedish Chamber of Commerce: https://www.handelskammaren.net  Microsoft MVP YouTube Series: How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7   ✅ Keywords  copilot, ai agents, microsoft 365, change management, prompt engineering, power platform, copilot studio, power automate, digital transformation, organisational culture, prompt-a-thon, hybrid work  Support the show If you want to get in touch with me, you can message me here on Linkedin. Thanks for listening 🚀 - Mark Smith

    22분
  2. Find the Story: Turn Data into Meaning

    2일 전

    Find the Story: Turn Data into Meaning

    Hosts: Mark Smith, Meg Smith 🔴 For full Show Notes: https://www.microsoftinnovationpodcast.com/740 Communication and storytelling turn information into meaning. The episode shows how to frame data as a clear message, tailor to specific audiences, interrupt fear-driven narratives, and use concise stories and quotes to create action. It covers a practical “find the story” prompt, the role of humanities, decision frameworks for tech use, and a simple champions model for scaling change. It closes with community invites and a learning series. Join the private WhatsApp group for Q&A and community: https://chat.whatsapp.com/E0iyXcUVhpl9um7DuKLYEz 🎙️ What you’ll learn - Extract a single, audience-ready message from messy data. - Tailor the same insight for executives, managers, and interns. - Detect and interrupt fear cycles in media and feeds. - Use sticky story structures and quotes to drive recall. - Build champions with simple, memorable selection criteria. ✅Highlights “What is the single most important story that emerges from this data?” “Fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering.” “Play the ball, not the player.” “I'm getting rid of apps off my phone.” “Be really intentional and engaged about how you're using technology.” “Do you think that people are generally doing the best they can with what they have?” 🧰 Mentioned Microsoft 365 Copilot Adoption https://bit.ly/CopilotAdoption SLB (Schlumberger) https://www.slb.com/ Made to Stick (Chip and Dan Heath)https://amzn.to/42q3fqA Lost Heart Found (book)https://amzn.to/4pRAH3r Connect with the hosts Mark Smith:   Blog: https://www.nz365guy.com LinkedIn: https://www.linkedin.com/in/nz365guy Meg Smith:   Blog: https://www.megsmith.nz LinkedIn: https://www.linkedin.com/in/megsmithnz Subscribe, rate, and share with someone who wants to be future ready. Drop your questions in the comments or the WhatsApp group, and we may feature them in an upcoming episode. Keywords: communication, storytelling, ai, google, mission, yoda, fear, champions program, power platform, whatsapp, meta, linkedin Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption Support the show If you want to get in touch with me, you can message me here on Linkedin. Thanks for listening 🚀 - Mark Smith

    32분
  3. From Pilot to Production: Unlocking AI Value Fast

    3일 전

    From Pilot to Production: Unlocking AI Value Fast

    Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 👉 Full Show Notes https://www.microsoftinnovationpodcast.com/739  AI is reshaping enterprise tech, but success depends on more than tools, it requires clear use cases, strategic adoption, and continuous learning. Tina Van Heerden and Tomas Gold share hard-won insights from Microsoft’s internal AI programs and customer engagements, revealing what drives real transformation and what stalls it. 🎙️ What you’ll learn  How to move AI projects from pilot to production Why clear use cases drive adoption and ROI How to experiment with AI tools to boost productivity What roles AI won’t replace and how to lean into them How to build personal workflows with agents and automation ✅ Highlights:  “A magic wand is just a stick if you don’t have a good spell.” “Your biggest competitor is someone better at using AI.” “Keeping up with change is now a core part of everyone’s job.” “We realised it’s not an AI problem, it’s a Power Automate solution.” “AI is very good at specific tasks, but not at trust or ethics.” “The number one lesson: identify the value of your use case.” “Experimenting with AI teaches you what not to automate.” “We interviewed architects after 1000 customer conversations.” “AI doesn’t care if it hurts you, it gives honest feedback.” “The most adaptable to change will be the winners.” “Speaking to Copilot instead of typing changed my workflow.” “Customers get stuck in pilot land due to lack of planning.” 🧰 Mentioned:  Adoption and dragons: The Alchemy of AI Adoption - https://www.linkedin.com/pulse/adoption-dragons-alchemy-ai-tina-van-heerden-h4xue?utm_source=share&utm_medium=member_ios&utm_campaign=share_viaMicrosoft Copilot - https://copilot.microsoft.com/  Power Automate - https://www.microsoft.com/en-us/power-platform/products/power-automate/ ✅ Keywords:  copilot, ai adoption, power platform, automation, business process, microsoft, agents, experimentation, productivity, governance, enterprise tech, change management  Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption Support the show If you want to get in touch with me, you can message me here on Linkedin. Thanks for listening 🚀 - Mark Smith

    34분
  4. Inside Copilot Adoption: What Works, What Doesn’t

    10월 1일

    Inside Copilot Adoption: What Works, What Doesn’t

    Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 👉 Full Show Notes https://www.microsoftinnovationpodcast.com/738  Kevin McDonnell, Director of Modern Workplace at Avanade, shares practical insights from the frontlines of AI adoption in enterprise environments. From building habits around Copilot to leveraging agents and notebooks for real productivity gains, this episode is packed with actionable strategies for tech professionals driving applied AI.   🎙️ What you’ll learn  Build lasting habits for Copilot adoption across teams Use Copilot Notebooks to centralise and query project knowledge Apply researcher agents for deep context handovers and task tracking Improve document quality with Copilot’s QA and formatting tools Drive change through value measurement and targeted training ✅ Highlights  “Companies were paying to be on the preview for Copilot.” “You have that initial excitement… if you don’t build the habit, that will tail off.” “We’ve seen between 45 minutes and an hour a day of time saving.” “People are reinvesting that time into quality.” “I use Copilot to rewrite it, then spend longer on the real minutiae.” “The researcher agent gave me a list of tasks I need to hand over.” “Whiteboard can group ideas into common themes in minutes.” “Copilot Notebooks let me store chats and documents in one place.” “I can ask questions grounded on that notebook’s content.” “Before meetings, I get an audio summary to refresh key points.” “Measure what matters by John Doerr—absolutely fantastic.” “If you bury your head in the sand, you’re going to be left behind.” 🧰 Mentioned   Microsoft Copilot – https://www.microsoft.com/en-us/microsoft-365/copilot  Home Assistant – https://www.home-assistant.io  Measure What Matters by John Doerr – https://www.whatmatters.com Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7   ✅ Keywords  copilot, microsoft 365, avanade, ai adoption, researcher agent, copilot notebooks, whiteboard, viva topics, productivity, document qa, home assistant, inkbird  Support the show If you want to get in touch with me, you can message me here on Linkedin. Thanks for listening 🚀 - Mark Smith

    28분
  5. Train Your BS Meter for the Intelligence Age

    9월 30일

    Train Your BS Meter for the Intelligence Age

    Hosts: Mark Smith, Meg Smith 👉For full Show Notes: https://www.microsoftinnovationpodcast.com/737 A practical conversation on critical thinking in a noisy news cycle. The hosts unpack bias, truth detection, and source triangulation, then show how to set personal inputs, tune ad preferences, and use AI as a questioning coach. You get simple checks for risk, bias, and truth, plus resources to build daily habits that protect focus and decision quality. Join the private WhatsApp group for Q&A and community: https://chat.whatsapp.com/E0iyXcUVhpl9um7DuKLYEz 🎙️ What you’ll learn Apply a low, medium, high risk check before trusting informationUse source triangulation for travel, policy, and high-impact decisionsReduce algorithmic pull by auditing and adjusting ad interestsSpot common biases and set prompts that challenge your viewBuild a daily news routine that filters noise and highlights impact ✅ Highlights “It’s really important… identifying and understanding how we measure or apply critical thinking.”“Who wants me to believe this? … Why do they want me to believe this?”“Control and even limit what you consume.”“Decide, is this a low, medium or high risk of me getting this wrong.”“We need to develop our truth sense.”“Act as my critical thinking coach… challenge my thinking one question at a time.”“Go one step further and ask it to explain it.” 🧰 Mentioned Nexus (book) https://amzn.to/3Ks2ffqBlink (book) https://amzn.to/3VZFr9zTED Talks by Hans and Ola Rosling https://youtu.be/Sm5xF-UYgdg?si=CPEOyZ_lzzwJI3dXJacinda Ardern Video https://youtu.be/xJg1McSvgo8?si=8RdIG6g2oxA2rDNk Connect with the hosts Mark Smith: Blog: https://www.nz365guy.com LinkedIn: https://www.linkedin.com/in/nz365guy Meg Smith: Blog: https://www.megsmith.nz LinkedIn: https://www.linkedin.com/in/megsmithnz Subscribe, rate, and share with someone who wants to be future ready. Drop your questions in the comments or the WhatsApp group, and we may feature them in an upcoming episode. ✅ Keywords: critical thinking, bias, confirmation bias, selective attention, frequency illusion, baader-meinhof, triangulation, truth, amygdala, advertising preferences, perplexity, whatsapp Support the show If you want to get in touch with me, you can message me here on Linkedin. Thanks for listening 🚀 - Mark Smith

    24분
  6. Why Business Central Is the SMB Growth Engine

    9월 29일

    Why Business Central Is the SMB Growth Engine

    Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM  👉 Full Show Notes https://www.microsoftinnovationpodcast.com/736    Adeline Ee Leow shares her journey from finance to tech, highlighting her deep expertise in Microsoft Dynamics 365 Business Central. She discusses the evolution of ERP systems, the strategic role of Business Central in SMBs and large enterprises, and how successful partners leverage innovation and collaboration with Microsoft to win major projects.  🎙️  What you’ll learn   How to assess ERP fit for SMBs vs enterprise needsWhy Business Central is ideal for scalable operationsHow to engage Microsoft’s concierge service to win dealsWhat successful partners do to stay competitiveWhen to use ISV add-ons to extend Business Central ✅ Highlights “I had to learn SQL query language to get all the reports you need out of it.”“NAV sat really nicely there… a nice ERP that kicked in to a business that's growing.”“Microsoft investing so much in this product, and it's evergreen.”“We won it from SAP.”“Microsoft does have what we call concierge service.”“Business Central is based on per country.”“You would not want to buy 20 Business Central solutions in different countries.”“When you start getting into complex finance, you will need to add on ISVs.”“Successful partners invest in people, technology, and innovation.”“Creating AI extensions that enhance Business Central.”“Putting it on AppSource and marketing it successfully.”“It’s about the people, really.”🧰 Mentioned   Microsoft Dynamics 365 Business Central: https://dynamics.microsoft.com/en-us/business-central/ Microsoft Copilot & AI Agents: https://copilot.microsoft.com AppSource for ISV Extensions: https://appsource.microsoft.com ✅ Keywords business central, dynamics 365, microsoft, erp, navision, sap, oracle, sql, isv, appsource, concierge service, smb Support the show If you want to get in touch with me, you can message me here on Linkedin. Thanks for listening 🚀 - Mark Smith

    26분
  7. AI Agents Are Here - Are You Ready to Manage Them?

    9월 24일

    AI Agents Are Here - Are You Ready to Manage Them?

    Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM   🎙️ FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/735   What if your next teammate wasn’t human - but an AI agent? In this episode, Stephanie Donahue, Modern Workplace Practice Lead at Avanade, unpacks how AI is reshaping the way we work, lead, and innovate. From the rise of digital coworkers to the resistance from IT and legal teams, Stephanie shares hard-won insights from the front lines of Microsoft 365 Copilot rollouts. Whether you're a tech leader or a curious professional, this conversation will challenge how you think about delegation, governance, and the future of your role.  🔑 KEY TAKEAWAYS - AI agents are the new coworkers: Learn how agentic AI is transforming roles, workflows, and expectations across organizations. - Delegation is evolving: Managing AI requires a shift from output-based tasks to outcome-driven thinking - and new skills in digital delegation. - IT isn’t the enabler - it’s the blocker: Discover why risk, legal, and IT departments are often the biggest hurdles to AI adoption. - Shadow AI is already happening: Employees are using public AI tools to get work done, even when official tools are blocked. - Change enablement is non-negotiable: Successful AI rollouts depend on communities, champions, and continuous learning - not just licenses and training.  🧰 RESOURCES MENTIONED: 👉 Microsoft 365 Copilot – https://www.microsoft.com/en-us/microsoft-365/copilot 👉 Viva Engage – https://www.microsoft.com/en-us/microsoft-viva/engage 👉 Microsoft MVP YouTube Series - How to Become a Microsoft MVP - https://www.youtube.com/playlist?list=PLzf0yupPbVkqdRJDPVE4PtTlm6quDhiu7 Support the show If you want to get in touch with me, you can message me here on Linkedin. Thanks for listening 🚀 - Mark Smith

    26분
  8. Think Harder, Not Less: The 'AI Makes You Dumber' Myth

    9월 23일

    Think Harder, Not Less: The 'AI Makes You Dumber' Myth

    Hosts: Mark Smith, Meg Smith 🔴 For full Show Notes: https://www.microsoftinnovationpodcast.com/734 AI augments, it doesn’t replace. The hosts show how to pair human judgment with practical workflows: Copilot’s Researcher to gather sources, branching chats to explore options, and Markdown for efficient prompting. They debunk “AI makes you dumber” headlines, emphasise critical thinking, and share personal use cases from learning to health. The message is simple: bring your seed idea, use AI to scale it, and validate claims beyond headlines. Join the private WhatsApp group for Q&A and community: https://chat.whatsapp.com/E0iyXcUVhpl9um7DuKLYEz 🎙️ What you’ll learn - Use Copilot Researcher to compile internal and external sources fast - When to branch a chat to explore alternatives without losing context - Why Markdown outperforms JSON for most prompting tasks - How to combine personal data and medical advice more intelligently - Tactics to spot sensational headlines and verify claims ✅ Highlights “it’s not about AI replacing us” “bring the seed of our own human intellect” “we need to have our b******t radars on all the time” “Calling B******t. And it’s the art of skepticism in a data-driven world.” 🧰 Mentioned MIT study “Your Brain on Chat GPT”: https://www.media.mit.edu/projects/your-brain-on-chatgpt/overview/ Microsoft Research Podcast: https://www.microsoft.com/en-us/research/podcast/ Book: “Calling B******t: The Art of Skepticism in a Data-Driven World” https://callingbullshit.org/ Connect with the hosts Mark Smith:   Blog: https://www.nz365guy.com  LinkedIn: https://www.linkedin.com/in/nz365guy Meg Smith:   Blog: https://www.megsmith.nz  LinkedIn: https://www.linkedin.com/in/megsmithnz Subscribe, rate, and share with someone who wants to be future ready. Drop your questions in the comments or the WhatsApp group, and we may feature them in an upcoming episode. Keywords: ai augmentation, critical thinking, markdown, json, microsoft copilot, researcher, branching chats, mit study, calling bullshit, alphafold, whatsapp, intelligence age Support the show If you want to get in touch with me, you can message me here on Linkedin. Thanks for listening 🚀 - Mark Smith

    26분
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If you want to get your ideas or questions featured on an episode, please leave us a voicemail: https://www.microsoftinnovationpodcast.com/voicemail/ Dive into the future of work with the "Microsoft Innovation Podcast," exploring the intersection of People, Business, Technology, and AI.  Engage with expert guests—including thought leaders from Microsoft, industry innovators, and community specialists—who are redefining the world with advancements in AI, Cloud technologies, the Power Platform, Dynamics 365, and beyond. Every episode delivers a blend of in-depth discussions, practical insights, and actionable strategies tailored for professionals driving enablement and innovation. Join us across our five shows: The Power Platform ShowThe MVP ShowThe Copilot ShowThe Ecosystems ShowThe AI Advantage (coming soon)

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