Conflict Skills

Simon Goode

Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he offers free resources and tools to navigate conflicts both in and out of the workplace. With a focus on practical strategies, Simon’s podcast addresses real-world scenarios, providing listeners with the tools to handle disputes effectively. In his recent episodes, he delves into the intricacies of workplace mediation, using case studies like conflicts between managers and staff members to illustrate his points. Simon's expertise and approachable style make his podcast an invaluable resource for anyone looking to improve their conflict resolution skills.

  1. MAR 23

    Masterclass: Strategies for Handling Personality Differences at Work

    In this episode of the Conflict Skills Podcast, Simon Goode explores the Big Five personality model and its practical application for understanding and managing workplace conflicts. He compares the Big Five to other popular personality frameworks like DISC and Myers-Briggs, highlighting why the Big Five offers more actionable insights. Simon Goode also shares strategies for identifying personality differences, using structure to mitigate conflict, and communicating in a mutual and neutral way to support healthier team dynamics.  --- Simon Goode is a professional mediator and the host of the Conflict Skills Podcast. Drawing from his experience in conflict resolution, Simon launched his podcast to offer practical, free tools and resources for people dealing with conflict in their personal and professional lives. In each episode, Simon explores topics like personality differences, focusing on useful models such as the Big Five type indicators to help listeners understand themselves and others better. His goal is to provide actionable strategies—especially for managing workplace conflicts—making his podcast a valuable guide for anyone seeking to navigate challenging interactions more effectively. --- TIMESTAMPS:  00:00 "Navigating Workplace Personality Conflicts" 06:07 Personality Traits and Social Conflict 08:38 Managing Teams Through Structured Planning 13:01 Openness: Traits and Differences 14:31 "Big Five Openness Explained" 17:13 "Understanding Openness in Teams" 21:56 Conscientiousness and Behavioral Traits 24:34 "Collaborating on Organization & Approach" 27:13 Balancing Team Dynamics Effectively 33:16 Managing Emotions: Anxiety & Anger 35:24 Managing Differences Through Dialogue Click here to send me a quick message via FanMail Support the show Thank you so much for listening! I'd love to know what you think and connect.  website: simongoode.com  email: podcast@simongoode.com

    38 min
  2. MAR 11

    Bringing Calm to Conflict: Using Mindfulness Techniques in Conflict Management

    Would you like to feel more calm in the midst of conflict? In this episode of the Conflict Skills Podcast, host Simon Goode talks with mindfulness specialist and former mediator Charlotte Tharup about how mindfulness can support conflict resolution both in personal and workplace settings. Charlotte shares practical techniques for self-regulation during difficult conversations, emphasizing the importance of body awareness and kind curiosity towards uncomfortable emotions. We explore some of the neuroscience behind mindfulness and discuss strategies to cultivate calm, empathy, and constructive engagement amid conflict. --------------------- CHARLOTTES WEBSITE:  https://themindfulnessclinic.com.au/ You can download a variety of resources as well as sign up to the newsletter.  --------------------- TIMESTAMPS:  00:00 "Mindfulness in Conflict Resolution" 05:41 Journey into Conflict Resolution 06:52 "Mindfulness for Leadership and Conflict" 10:01 "Alternatives to Violence Through Calm" 14:02 Awakening Through Mindful Awareness 19:31 "Mindfulness Through Kind Curiosity" 21:33 Managing Emotions in Conflict 25:50 "Awareness and Emotional Dynamics" 28:51 "Body Leads, Mind Follows" 32:49 Rushing Disrupts Awareness and Empathy 36:42 "Thanks and Stay Connected" 37:33 "Thanks and Goodbye" ---------------  INTRO REFLECTION:  Every thought is an afterthought.     As a human, at any one moment we have more sensory data coming in than we can manage efficiently. As a result, our brain selects what to prioritise.    Our perception acts as a filter, choosing which aspects of our incoming sensory data we become aware of.     Our brain effectively creates an internal model of our current outside world which we experience as 'reality'.     Before that awareness, our body reacts almost immediately to incoming sensory data. This reaction occurs before we become consciously aware (or think or feel anything).     Always retrospectively, our brain creates what seems to be a coherent 'story'. This includes thoughts and feelings, urges and whims, sensations and interpretations.     The brain (pre-frontal cortex) will literally 'lie' to itself to make sense of what is happening - it can only ever make a 'best guess' at predicting what is happening in our context and what we might need to do next.    What an unusual concept to grapple with - our brain lying to itself....     I suppose then, in a sense, so do we all.    By comparison, when we engage with mindfulness, we turn our attention to the texture and nuance of our experience in the moment. Click here to send me a quick message via FanMail Support the show Thank you so much for listening! I'd love to know what you think and connect.  website: simongoode.com  email: podcast@simongoode.com

    38 min
  3. MAR 4

    Mediation vs. Investigation: Choosing the Right Path for Workplace Conflict

    In this episode of the Conflict Skills Podcast, Simon Goode is joined by a fellow mediator mediator and former employment lawyer, Fiona Bigelli, to discuss the realities of workplace investigations and alternative approaches to resolving conflict. Fiona shares insights on the high-stakes, structured nature of investigations, the importance of procedural fairness, and why addressing issues early—with coaching, facilitated workshops, and mediation—can often be more effective and restorative. They also explore practical advice for organizations and individuals experiencing conflict, highlighting the value of clarity, support, and proactive communication. --------------------- Pax People offer options for restoring workplace relationships following completion of investigations in circumstances where the parties remain working together.  Learn more about Fiona's services or get in touch through their website paxpeople.com.au.  --------------------- My website is simongoode.com  You can find information about my services or join the Conflict Skills newsletter for free resources and tools for dealing with conflict.  Email me at podcast@simongoode.com Please like and subscribe:👍😎. Thanks as always for listening 🙏 TIMESTAMPS:  00:00 "Conflict Skills & Workplace Mediation" 04:32 Workplace Investigations and Risks 09:14 Employment Law and High-Stakes Investigations 11:51 Evolving Workplace Conflict Trends 14:58 "Team Bonding via Deep Reflection" 18:21 Addressing Workplace Dysfunction Proactively 23:43 Facilitated Workshops for Team Success 26:15 Grievance Investigations: Costs and Choices 30:04 "Workplace Support and Regulation" 31:49 Managing Emotions at Work 34:14 "Thanks to Fiona Bigelli" Click here to send me a quick message via FanMail Support the show Thank you so much for listening! I'd love to know what you think and connect.  website: simongoode.com  email: podcast@simongoode.com

    35 min
  4. FEB 18

    Training Mediators: Skills, Challenges, and Building Resilience in Conflict Management

    In this episode of the Conflict Skills Podcast, Simon Goode interviews Linda Kochanski, an experienced mediator and trainer, about her 33-year journey in mediation, her approach to training new mediators, and the importance of reflective practice and resilience in the field. They explore how mediation skills benefit professionals from diverse backgrounds, including HR and rehabilitation, and discuss the challenges and rewards of working with conflict, especially in family dispute resolution. Linda Kochanski also shares insights on mentorship, continuing professional development, and her commitment to helping others build lifelong conflict management skills. ------------------ Linda coordinates several courses with the College of Law in different states around Australia. For information please visit: https://www.collaw.edu.au/  The book Linda mentions: Mediating with Families (5th edition)  -------------------   TIMESTAMPS: 00:00 "Mediation Skills as Life Tools" 03:44 Qualities of Effective Mediators 09:12 "Breaking Down Mediation Process" 12:03 Encouraging Growth Through Coaching 15:05 "Becoming a Reflective Practitioner" 16:17 "Mediator Challenges in Family Disputes" 20:15 "Prioritizing Growth and Mentorship" 23:43 "Importance of Verbalizing Thoughts" 27:49 "Learning and Growth Through Mediation" 29:28 "Mediation Skills for Life" Click here to send me a quick message via FanMail Support the show Thank you so much for listening! I'd love to know what you think and connect.  website: simongoode.com  email: podcast@simongoode.com

    30 min
  5. FEB 9

    The Graduate's Workplace Conflict Survival Guide: Skills and Mindset Shifts

    In this episode, Simon Goode explores practical strategies and mindset shifts for new graduates navigating workplace conflict, emphasizing the inevitability and complexity of such challenges. He breaks down five types of conflict—data, value, structure, relationship, and interest—and offers actionable advice on responding effectively while maintaining self-care and composure. Throughout, Simon normalizes the discomfort of conflict and highlights the importance of self-improvement as a core skill for professional growth ------------ Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he provides free resources and practical tools for handling conflict. With a passion for helping others navigate disagreements, Simon launched his podcast to guide listeners—especially new graduates—on managing workplace challenges. Recognizing that many people misunderstand the nature of workplace conflict, Simon offers expert insights to dispel common misconceptions and empower individuals to thrive in their careers. Through his engaging podcast, Simon continues to support and educate anyone seeking to develop their conflict resolution skills. TIMESTAMPS: 00:00 "Preparing for Conflict Effectively" 05:35 Outdated Stress Response System 07:09 "Navigating Discomfort with Change" 10:27 "Mastering Workplace Conflict Resolution" 15:14 "Seeking Clarity Through Dialogue" 17:03 Defining Respect and Conflict Resolution 21:30 Improving Meeting Structure 25:38 Navigating Work Relationships Wisely 28:58 Overcoming Imposter Syndrome Calmly 33:06 Assertiveness, Compromise, and Clarity 35:27 "Managing Conflict and Assertiveness" Click here to send me a quick message via FanMail Support the show Thank you so much for listening! I'd love to know what you think and connect.  website: simongoode.com  email: podcast@simongoode.com

    37 min
4.3
out of 5
9 Ratings

About

Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he offers free resources and tools to navigate conflicts both in and out of the workplace. With a focus on practical strategies, Simon’s podcast addresses real-world scenarios, providing listeners with the tools to handle disputes effectively. In his recent episodes, he delves into the intricacies of workplace mediation, using case studies like conflicts between managers and staff members to illustrate his points. Simon's expertise and approachable style make his podcast an invaluable resource for anyone looking to improve their conflict resolution skills.

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