CXOTalk

Michael Krigsman

C-Suite Conversations on AI & Strategy. Join industry analyst Michael Krigsman for unfiltered discussions with the leaders shaping the future of business. From AI implementation to digital transformation, hear directly from CIOs, CTOs, CEOs, and more from the world's largest companies. No scripts. No PR fluff. Just real questions from our live audience and honest answers from the C-Suite. Want to participate? Get invited to the next live show: https://www.cxotalk.com/subscribe

  1. Renowned MIT/Stanford Computer Scientist on AI and Collective Intelligence | CXOTalk #909

    1D AGO

    Renowned MIT/Stanford Computer Scientist on AI and Collective Intelligence | CXOTalk #909

    MIT and Stanford professor Alex "Sandy" Pentland, one of the most cited researchers in the world with over 165,000 citations, explains why the real AI advantage isn't smarter models but collective intelligence. It's smarter humans working together with AI as the connective tissue. Drawing from his latest book Shared Wisdom, Pentland reveals the frameworks behind community intelligence and why data ownership, not frontier AI, will determine who wins the next decade. You'll discover: ✅ Why "people plus AI" consistently beats AI alone, and the hedge fund evidence that proves it ✅ How "AI buddies" are replacing corporate manuals, newsletters, and hallway conversations to keep distributed teams aligned ✅ The Deliberation.io tool that makes meetings more than twice as effective by neutralizing power dynamics and keeping groups focused ✅ Why a 350,000-person multinational is cutting in-house staff to 150,000 while hiring 100,000 more project-based workers, and how AI enables that shift ✅ How a doctor with zero technical background built a hospital operating system in 6 weeks using AI tools ✅ The staggering stat: AI costs are dropping by 50% every 3.5 months, a factor of 1,000 over three years, and what that means for personal, on-device AI ✅ Why China's Belt and Road and India's Citizen Stack (1.4 billion customers signed up) are quietly winning the global data game while Silicon Valley focuses on frontier models ✅ Sandy's provocative proposal: a 10% equity contribution to sovereign wealth funds at company formation, which would have created a $10 trillion US fund if started in 1990 ⏱️ TIMESTAMPS 0:00 Why AI alone loses money: the hedge fund reality check 2:07 Shared wisdom, community intelligence, and organizational culture 4:25 AI buddies: the brilliant librarian inside your company 5:44 Deliberation.io: making meetings 2x more effective 7:01 Using AI for exploration and long-range strategic thinking 11:29 Who's to blame when AI fails: executives or the machine? 14:28 Why AI can't do causality and what that means for leaders 18:14 AI's killer app for remote work and distributed organizations 21:09 A doctor built a hospital OS in 6 weeks: small teams, massive impact 24:09 Job displacement, social safety nets, and the sovereign wealth fund idea 27:01 Reinventing education: Costa Rica's bet and the MIT Media Lab model 32:16 LLMs vs. older AI: why you need both (and the loyalagents.org initiative) 37:13 Practical starting points for redesigning work with AI 40:16 Misinformation, data provenance, and the billion-dollar North Korea problem 48:50 The global data race: China, India, UAE, and why frontier models aren't the game 54:00 Cybersecurity warning: agentic AI creates massive new attack surfaces 🔔 Subscribe so you never miss a conversation with the world's top business and technology leaders. 📩 Get notified about upcoming shows. Sign up for the CXOTalk newsletter: https://newsletter.cxotalk.com 💬 Check the summary and full transcript: https://www.cxotalk.com/episode/ai-and-collective-intelligence-for-smarter-decision-making 🎙️ ABOUT CXOTALK CXOTalk features unfiltered conversations with C-suite executives from major companies about AI, digital transformation, and business strategy. Hosted by Michael Krigsman. Episode 907 | Recorded February 8, 2026 #CXOTalk #CollectiveIntelligence #AIStrategy #SandyPentland #CommunityIntelligence #SharedWisdom #EnterpriseAI #FutureOfWork #AILeadership #DigitalTransformation

    56 min
  2. Intelligent Orchestration: Better AI Coding and Software Delivery | #CXOTalk #907

    1D AGO

    Intelligent Orchestration: Better AI Coding and Software Delivery | #CXOTalk #907

    AI coding tools are writing more code than ever, but your software isn't shipping any faster. Welcome to the AI Paradox and the solution, intelligent orchestration. Bill Staples, CEO of GitLab, explains why AI-accelerated coding is actually creating massive downstream bottlenecks in code reviews, security checks, and deployment, and why adding more AI tools only makes the problem worse. GitLab's solution: intelligent orchestration across the entire software development lifecycle. You'll discover: ✅ The "AI Paradox:" why faster coding isn't translating into faster software delivery ✅ How tool fragmentation and context-switching are killing developer productivity ✅ Why agents that thrive on context fail when your tools are siloed ✅ The "inner loop architecture" that makes AI agents 40% more accurate and 25% faster ✅ How GitLab's intelligent orchestration approach combines workflows, context, and guardrails ✅ Why mid-level developers are about to become strategic orchestrators (not just coders) ✅ The exact metrics CIOs should track, and why "lines of code" is the wrong one ✅ First steps: audit, consolidate, and pilot before going all-in on AI ⏱️ TIMESTAMPS 0:00 The AI Paradox: Why faster coding doesn't mean faster delivery 1:10 How tool fragmentation creates developer bottlenecks 3:40 Why AI agents make complexity worse (not better) 5:12 Solving the AI automation problem: people, process, and technology 6:36 Inner loop architecture: co-locating agents and data 9:14 Intelligent orchestration: workflows, context, and guardrails 10:32 How GitLab's knowledge graph supercharges agent accuracy 12:49 Universal guardrails for humans and AI agents 13:39 Real-world results: 2-3x more merge requests, pipeline fixes in minutes 15:00 Common threads driving customer success 16:36 How AI transforms the mid-level developer's role 19:06 Advice for CIOs and CTOs putting this into practice 20:49 First steps: audit, measure, and pilot 22:45 Core metrics to evaluate AI's real value 25:02 Wrap-up 🔔 Subscribe for weekly conversations with top technology executives. 📩 Get the CXOTalk newsletter: https://newsletter.cxotalk.com 💬 Drop your questions in the comments: Michael and our community actively engage. 🎙️Read the summary: https://www.cxotalk.com/episode/intelligent-orchestration-software-delivery-for-the-ai-era-with-ceo-of-gitlab #AI #SoftwareDevelopment #DevOps #GitLab #AIAgents #DeveloperProductivity #CIO #CTO #DigitalTransformation #CXOTalk

    25 min
  3. Enterprise AI at Scale: How U.S. Bank's Chief AI Officer Deploys AI Across 70,000 Employees | CXOTalk #906

    JAN 21

    Enterprise AI at Scale: How U.S. Bank's Chief AI Officer Deploys AI Across 70,000 Employees | CXOTalk #906

    Prashant Mehrotra, Chief AI Officer at US Bank, discusses how the bank evaluates AI initiatives and scales projects from pilot to production. He explains how to build customer trust through responsible AI design and prepare for the future of autonomous banking in CXOTalk episode 906. This conversation covers key aspects of AI in business and AI implementation within a large banking institution. ======= Please support our sponsor Emeritus: Explore executive education programs from Emeritus, in collaboration with top universities: https://cxotalk.partner.emeritus.org/ ======= Key topics discussed: → Why AI should transform processes, not simply make them more efficient → How U.S. Bank cut governance approval times in half by engaging risk partners early → The critical role of baselines in determining whether AI pilots scale or fail → Why "AI without data is a hallucination" and how the bank organizes Digital, Data, and AI under one leader → Building AI literacy across the entire workforce, from executives to frontline associates → The shift from building models to leveraging external foundation models at scale → Balancing personalization with privacy in customer interactions Mehrotra emphasizes that the client remains the "North Star" for every AI initiative. He offers practical guidance on metrics, funding pilots through to production, and creating repeatable governance processes that accelerate rather than slow down AI deployment. 🔷 Show notes: https://www.cxotalk.com/episode/u-s-banks-chief-ai-officer-on-strategy-governance-and-scaling-ai 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 📍 CHAPTERS: 00:00 Introduction: AI at U.S. Bank 00:30 How AI Ideas Get Evaluated and Funded 02:24 The Chief AI Officer Role: The 4 E's Framework 05:21 AI as a Transformative Force, Not Just Technology 09:05 Real-World AI Impact: Customer Service and Developer Tools 11:15 Measuring AI Success: Metrics That Matter 15:31 Why 95% of AI Pilots Fail: The Importance of Baselines 17:05 AI and Sustainability Goals 18:01 Managing Risk and Governance at Scale 22:46 Moving from Pilots to Production 25:54 Aligning AI Strategy with Business Objectives 28:39 Building an AI-Ready Workforce: Skills and Education 32:12 How AI Differs from ERP and Traditional Technology Rollouts 35:05 Regulatory Compliance in AI-Driven Customer Outreach 37:16 Leadership Structure and Cross-Functional Collaboration 39:07 Data as the Foundation of AI 42:20 Technology Platforms and Vendor Partnerships 43:24 Build vs. Buy: Leveraging Foundation Models 45:56 AI as Strategic Investment: Creating Durable Value 47:58 Personalization Without Being Invasive 50:14 Conclusion #AI #ArtificialIntelligence #Banking #DigitalTransformation #EnterpriseAI #ChiefAIOfficer #Leadership #CXOTalk

    51 min
  4. Robots and Physical AI: Strategy and Technology 2026 | CXOTalk #905

    JAN 15

    Robots and Physical AI: Strategy and Technology 2026 | CXOTalk #905

    An AI chatbot that hallucinates is annoying. A robot or physical AI that hallucinates can cause injury or death. Burkhard Boeckem, CTO of Hexagon, explains why the bar for physical AI is fundamentally higher than digital AI, and what it takes to deploy robots that actually work in the real world. All this in CXOTalk episode 905.\ In this conversation, we cover: → What physical AI actually means (and why it's different from the AI you use every day) → Why digital twins are the foundation for training robots safely → The gap between impressive YouTube demos and robots that create economic value → Functional safety: the "big theme" coming in 2026 → Cloud vs. edge computing for autonomous systems → Where robotics deployments fail (hint: it's not the technology) → What boards get wrong about robotics investments → Timeline: when will we see real autonomy? Key insight: "Many boards overestimate the speed and underestimate the system work. It's not a software rollout—it's a complex engineering system." Burkhard's prediction: Autonomy in constrained environments is 1-3 years away. The "butler humanoid" that does everything? Still a ways off. ⏱️ CHAPTERS 00:00 Introduction: What is Physical AI? 02:06 Digital Twins as the Foundation 03:23 Understanding Ground Truth 06:42 Digital AI vs. Physical AI: Safety and Reliability 08:47 Real-World Business Applications 10:48 Security and Functional Safety 14:57 CES Announcements and Industry State 20:01 Cloud vs. Edge Computing in Robotics 22:32 Regulations for Physical AI 25:10 Addressing Bias in Physical AI 27:51 Timeline to Autonomy 31:46 Creating Economic Value Beyond Demos 33:26 Where Robotics Deployments Fail 35:59 The Future of Humanoid Form Factors 38:38 The Humanoid as User Interface 40:06 Digital Twins for Robotics 42:36 Fleet Collaboration and Swarm Intelligence 43:46 What Boards Get Wrong About Robotics 45:18 The Future of Work 46:32 Responsible Deployment 47:15 Manager AIs for Worker AIs? 48:16 Looking Ahead: Next 2-3 Years 49:37 Core Technical Challenges ———————————————— 🔷 Full episode, show notes and resources: https://www.cxotalk.com/episode/google-clouds-cto-inside-the-ai-strategy 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk ———————————————— About the Guest: Burkhard Boeckem is Chief Technology Officer at Hexagon, a global leader in digital reality solutions combining sensor, software, and autonomous technologies. About CXOTalk: CXOTalk features direct, unfiltered conversations with the world's top business and technology leaders. No fluff, no PR speak—just honest discussion about what's actually working (and what isn't). #PhysicalAI #Robotics #Humanoids #DigitalTwin #AI #AutonomousSystems #CXOTalk #EnterpriseAI #Manufacturing #FutureOfWork

    52 min
  5. Cybersecurity and Quantum Computing: A Readiness Guide (with Palo Alto Networks) | CXOTalk #904

    JAN 6

    Cybersecurity and Quantum Computing: A Readiness Guide (with Palo Alto Networks) | CXOTalk #904

    Nation-states are already harvesting your encrypted data, betting they'll crack it when quantum computers mature. It's happening now. In CXOTalk episode 904, Anand Oswal, Executive Vice President of Network Security at Palo Alto Networks, explains what business leaders need to understand about quantum security and how to address it. The impact of quantum computing on cybersecurity will be huge. Key timelines discussed: -- Cryptographically relevant quantum computers expected by end of this decade -- RSA and ECC algorithms deprecated by 2030, disallowed by 2035 -- Enterprise cryptographic migrations typically take 5-10 years 🔷 Show notes: https://www.cxotalk.com/episode/cybersecurity-and-quantum-computing-a-readiness-guide 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk Chapters: 00:00 Introduction 00:36 What is quantum computing? 01:17 The core security threat 02:29 Customer awareness of quantum risk 02:57 Timeline: When will quantum arrive? 03:53 Implications for security leaders 05:35 Compliance timelines 06:24 Business risk explained 07:52 How encryption works today 09:22 Harvest now, decrypt later attacks 09:57 How the industry is preparing 12:27 Pillar 1: Discovery and visibility 14:26 Pillar 2: Protect 16:29 Pillar 3: Accelerate 17:40 The role of AI18:10 Talent and skills 19:31 Practical steps for quantum readiness 20:43 What leaders should do now

    22 min
  6. Advice on Agentic AI: A Top Snowflake Exec Explains | CXOTalk #903

    12/27/2025

    Advice on Agentic AI: A Top Snowflake Exec Explains | CXOTalk #903

    Most enterprises aren't ready for agentic AI, but ChristianKleinerman, Snowflake's EVP of Product, shares practical advice on what it takes to succeed: data readiness, governance, AI economics, and workforcestrategy. In this episode of CXOTalk, Kleinerman draws on 25 years ofenterprise technology experience to give leaders a realistic roadmap for AI adoption. He explains how to evaluate AI vendors in hours instead of months, which use cases deliver measurable ROI today, and how to build the data foundation that makes AI agents effective. 💡 KEY TOPICS DISCUSSED: -- How to assess AI agent capabilities through rapid iteration and low-cost experimentation -- The data prerequisites that determine whether AI initiatives succeed -- Which use cases deliver orders-of-magnitude productivity gains right now -- How coding assistants create value for non-technical roles like product managers and sales engineers -- Why the economics of technology evaluation have fundamentally shifted in your favor -- A practical framework for measuring ROI when outputs are non-deterministic -- How to structure small rollouts that scale based on proven success   🔷 Show notes: www.cxotalk.com/episode/snowflakes-evp-of-product-talks-hard-truths-on-agentic-ai-readiness-governance-and-ai-economics 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk   📍 CHAPTERS: 00:00 ☁️ Introduction to AI Data Cloud and Snowflake's Role 01:15 🤖 Capabilities and Use Cases of Enterprise-Grade  AI Agents 03:55 🤖 Exploring AI Models and Their Potential 04:55 ⚙️ Challenges and Prerequisites for AI Adoption 09:43 💡 Practical Use Cases and Evaluating AI Solutions 18:39 💡 The Evolution of AI in Enterprise Technology 21:42 🤖 Agents and Interoperability in AI 25:06 📊 Data Challenges and the Role of AI 31:39 ⚙️ Challenges in Scaling AI from Proof of Concept to Production 33:48 📊 Governance and ROI in AI Implementation 38:37 🤖 AI's Impact on Jobs and Recommendations for Leaders   About CXOTalk: CXOTalk presents intimate conversations with the world's top business and technology leaders. No scripts. No rehearsals. Real insights. #aitransformation #ArtificialIntelligence #AgenticAI#EnterpriseAI #DataGovernance #Snowflake #CXOTalk #DigitalTransformation#AIStrategy #DataQuality #MachineLearning #BusinessLeadership

    44 min
  7. The Cardiovascular System, Mapped in Code as a Digital Twin | CXOTalk #901

    12/09/2025

    The Cardiovascular System, Mapped in Code as a Digital Twin | CXOTalk #901

    Can a digital replica of your heart save your life? In CXOTalk episode 902, Michael Krigsman talks with Dr. Joe Alexander, Director of the Medical and Health Informatics Lab at NTT Research, to explore the revolutionary world of Bio-Digital Twins.Discover how researchers are using mathematical modeling to build "computational replicas" of the human cardiovascular system. Dr. Alexander explains how these digital twins can predict heart failure, automate critical care in the ICU through closed-loop intervention systems, and pave the way for a future where personalized medicine is accessible to everyone.We dive deep into the science of treating the heart as an electrical circuit, the ethics of AI in medicine, and the "moonshot" goal of eliminating cardiovascular disease..🔷 Show notes: https://www.cxotalk.com/episode/cardiac-digital-twins-inside-the-research-lab🔷 Newsletter: www.cxotalk.com/subscribe🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk💡 KEY TOPICS DISCUSSED:Bio-Digital Twins: How digital replicas of organs allow doctors to test treatments virtually before applying them physically.Closed-Loop Systems: The development of autonomous systems that can regulate heart medication beat-by-beat to minimize oxygen consumption and improve recovery.The Physics of the Heart: How Dr. Alexander uses resistors, capacitors, and diodes to model blood flow and pressure.The Future of MedTech: Moving from acute care (ICU) to managing chronic heart failure with wearable technology.👥 ABOUT THE GUEST: Dr. Joe Alexander is the Director of the Medical and Health Informatics Lab at NTT Research. With a unique background as a chemical engineer and a burn survivor who later attended Johns Hopkins for his MD/PhD, Dr. Alexander is leading "moonshot" research into bio-digital twins to transform cardiovascular care.📍 CHAPTERS:0:00 - Introduction: What is a Cardiac Digital Twin? 2:20 - The Aviation Analogy: Predictive Maintenance for the Body 4:54 - The "Electrical Analog" Model: Viewing the Heart as a Circuit 6:42 - Autonomous Closed-Loop Intervention: Automating ICU Care 12:04 - How a Digital Twin is Built (Population vs. Patient Data) 17:09 - Animal Trials & Validating the Technology 22:11 - Ethics & Safety: Can We Trust AI with Life-and-Death Decisions? 29:03 - Causal vs. Black Box AI: Why Physiology Matters 44:58 - The "Bionic" Approach: Interdisciplinary Teams 50:32 - Health Equity & The Quintuple Aims of Healthcare#DigitalTwins #Cardiology #MedTech #AIinHealthcare #NTTResearch #FutureOfMedicine #HeartHealth #CXOTalk

    54 min
  8. How AI Changed a 150-Year-Old Industrial Manufacturing Company! | CXOTalk #901

    11/24/2025

    How AI Changed a 150-Year-Old Industrial Manufacturing Company! | CXOTalk #901

    How do you turn a 150-year-old industrial giant into an agile, AI-first organization? ======= Please support our sponsor Emeritus: Explore executive education programs from Emeritus, in collaboration with top universities: https://cxotalk.partner.emeritus.org/ ======= For Hexion CEO Michael Lefenfeld, the answer isn't just about technology, but about culture, safety, and rethinking value. In episode 901 of CXOTalk, Lefenfeld details his strategy for integrating AI across every level of a billion-dollar manufacturing enterprise, from the R&D lab to the factory floor. Michael Krigsman and Michael Lefenfeld discuss the practical realities of moving beyond "pilot purgatory." They dive into how to manage workforce anxiety (the "carrot vs. stick" approach), leverage Private Equity for long-term innovation, and maintain strict safety guardrails while moving fast. If you are a leader navigating the complexities of digital transformation, this interview offers a concrete roadmap for driving growth without sacrificing your company's heritage. 📋 DISCUSSION TOPICS: -- The AI-First Culture: Why Hexion incentivizes AI adoption rather than forcing it. -- Workforce Strategy: How to upskill employees and ensure AI is a "partner," not a "job taker." -- Operational Excellence: Using AI to achieve the "Golden Batch"—reducing waste and energy usage. -- The Private Equity Advantage: How ownership structure impacts long-term tech investment. -- Strategic Partnerships: Using data to deepen customer intimacy and escape the commodity trap. ⏱️ TIMESTAMPS 00:00 🏭 Introduction to Hexion and Its Role in Everyday Life 01:28 🤖 Hexion's Integration of AI Across Operations 03:34 🚀 AI as a Tool for Growth and Empowerment at Hexion 13:47 🤖 Leadership Philosophy and AI Integration at Hexion 16:44 🛡️ AI's Role in Safety and Decision-Making 20:25 ⚙️ AI-Driven Efficiency and Learning in Manufacturing 26:54 💉 Personal Experience with Diabetes and Continuous Glucose Monitoring 28:30 🤖 AI's Role in Customer Service and Business Operations 32:53 🌍 AI Learning, Ecosystem Collaboration, and Organizational Growth 38:32 🤖 Using AI to Enhance Manufacturing and Investment Decisions 40:04 🏢 Hexion's AI-First Strategy and Customer-Centric Approach 46:32 💼 Private Equity's Role in AI Investment and Long-Term Growth 50:20 🧪 Optimizing Products with Data and Batch Chemistry 51:44 🤖 AI's Impact on Business Models and Lessons Learned 53:30 🚀 Advice for AI Implementation and Closing Remarks 🎯 FEATURED GUEST Michael Lefenfeld is the CEO of Hexion Inc. and a serial entrepreneur with a passion for revitalizing legacy industries. -- He holds 100+ patents and was named a World Economic Forum Young Global Leader. -- Michael specializes in bridging the gap between deep science (chemistry/physics) and practical business strategy (AI/profitability). -- Previously served as CEO of Cyanco and SiGNa Chemistry. 📚 RESOURCES 🔷 Show notes:https://www.cxotalk.com/episode/ai-first-rewiring-a-150-year-old-industrial-manufacturer 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk Subscribe to CXOTalk newsletter: https://www.cxotalk.com/newsletter 🎙️ ABOUT CXOTALK CXOTalk features unfiltered conversations with C-suite executives from major companies about AI, digital transformation, and business strategy. Hosted by Michael Krigsman. Episode 901 | Recorded November 21, 2025

    56 min
4.8
out of 5
38 Ratings

About

C-Suite Conversations on AI & Strategy. Join industry analyst Michael Krigsman for unfiltered discussions with the leaders shaping the future of business. From AI implementation to digital transformation, hear directly from CIOs, CTOs, CEOs, and more from the world's largest companies. No scripts. No PR fluff. Just real questions from our live audience and honest answers from the C-Suite. Want to participate? Get invited to the next live show: https://www.cxotalk.com/subscribe

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