CXOTalk

Michael Krigsman
  • 4.8 (37)
  • BUSINESS
  • UPDATED WEEKLY

In-depth conversations on AI and business with senior leaders from top global companies and innovative startups. Hosted by industry analyst Michael Krigsman.

  1. Top Data Scientist Reveals AI Challenges | CXOTalk #890

    SEP 7

    Top Data Scientist Reveals AI Challenges | CXOTalk #890

    Too often, AI breaks in the wild. Why? CXOTalk 890 dissects the adversarial economy with Steven C. Daffron (fintech private equity leader) and Anthony Scriffignano (distinguished data scientist), hosted by Michael Krigsman.   Discover the challenges of **ai implementation** and the strategies needed to navigate the **future of work** in an AI-driven world. Stay informed with expert insights on CXOTalk.   What you’ll learn: How AI enables and masks adversarial behaviorMisaligned incentives, data/model drift, and biasGovernance vs. regulation; resilient metrics and KPIsInvestor/CFO implications and talent/education needs  🔷 Full episode and summary: https://www.cxotalk.com/episode/ai-misadventures-and-the-adversarial-economy 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk   #ArtificialIntelligence #AIEthics #AdversarialAI #DigitalTransformation #CXOTalk #privateequity   00:00 🤖 Introduction to AI and the Adversarial Economy 04:38 🧠 Philosophical and Technical Insights into AI Misadventures 08:20 🤖 Adversarial AI and Ethical Challenges 10:27 ⚖️ Balancing Ethics, Privacy, and AI Development 12:16 🌍 Philosophical Perspectives on AI and Responsibility 16:03 🤖 Challenges in Designing Resilient AI Systems 20:45 📊 Data Quality and Concept Drift in AI Systems 22:24 💼 AI in Investment and Operational Strategy 25:13 💼 Challenges in AI Investment and Returns 27:22 📊 Financial Frameworks and Technical Oversight in AI 32:35 ♟️ The Red Queen Problem in AI Innovation 34:13 🤔 Navigating Influences and Decision-Making in Innovation 38:16 🌍 Challenges in AI Strategy and Global Collaboration 40:57 🔒 Data Protection and Ethical Challenges 44:08 🤖 Balancing AI Development and Data Protection 45:19 ⚖️ AI Liability and Governance Challenges 50:56 📜 Governance vs. Law in AI Development

    1 min
  2. Data-First Operations: A Zoho Playbook for Measurable Outcomes | CXOTalk #891

    AUG 27

    Data-First Operations: A Zoho Playbook for Measurable Outcomes | CXOTalk #891

    Learn how a unified Zoho platform and centralized data reduce app sprawl, speed decisions, and improve customer experience. The discussion provides a practical playbook for leaders seeking fewer apps, stronger data integrity, and clear ROI. #Zoho #CXOTalk #TechLeadership #DataAnalytics #DigitalTransformation   🔷 Show notes and resources: https://www.cxotalk.com/episode/data-first-operations-a-zoho-playbook-for-measurable-outcomes 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk   00:00 📈 Nuvia Smiles' Growth and Zoho Integration 03:53 🤝 Collaboration Between IT and Business Teams 07:41 📊 Data as the Core of Business Transformation 11:34 🛠️ Simplifying Processes with Zoho 13:10 📊 Centralizing Data and Ensuring Compliance 18:10 🌟 Benefits and Advice for Simplification

    20 min
  3. Jobs at Risk from AI Right Now - Future of Work! | CXOTalk #889

    AUG 15

    Jobs at Risk from AI Right Now - Future of Work! | CXOTalk #889

    Is AI coming for your job? Boston Consulting Group's Global Lead for People and Organization, David Martin, reveals the truth about workforce disruption, survival strategies, reskilling, and the future of work. With only 20% of employees effectively using AI tools despite 80% expressing excitement, discover why adoption is failing and what leaders must do differently. 🎯 Key Insights You'll Gain: -- Why software developers and white-collar workers face unexpected AI disruption -- The shocking adoption gap: 51% frontline vs 85% leadership usage -- How to transform employees into "managers of AI agents" -- Why India's 92% AI adoption dwarfs the US's 64% - and what it means -- The critical cognitive skills that will determine career survival 📊 Featured Research: David shares exclusive findings from BCG's global AI at Work study covering 10,000+ employees, revealing surprising patterns in adoption, fear, and success factors.   🔷 Full episode and summary: https://www.cxotalk.com/episode/ai-workforce-disruption-rewriting-the-future-of-work 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk   00:00 🤖 AI's Impact on Jobs and Organizations 01:48 📈 Workforce Shifts and AI Adoption Challenges 04:22 💡 Adoption and Value Realization in AI 08:21 🤖 AI's Impact on Employee Behavior and Training 10:08 🧑‍💻 Emotional Attachment to AI and HR Governance 13:13 🌐 Adoption, Vision, and Cognitive Skills for AI 18:15 🧠 The Evolving Role of Creativity and Cognitive Skills in the Workplace 19:20 🤖 Managing AI Agents: A New Workplace Dynamic 21:09 🏢 AI's Impact on Leadership and Workplace Structures 22:47 🌟 The Role of Leadership in Vision and Strategy 24:27 💻 The Expanding Role of the CIO 27:33 🤖 AI Adoption and Leadership's Role in Driving Change 34:47 🔄 Rethinking Workflows and Organizational Structures 37:21 🤖 AI's Impact on Jobs and Education 41:44 ⏳ The Time Dividend and Strategic Use of AI 46:06 🤖 AI's Role in Consulting and Tailored Solutions 49:33 🌍 Challenges and Opportunities in AI Adoption Across Organizations 53:25 🌟 Optimism for AI's Future Impact

    56 min
  4. Top AI Ethicists Reveal RISKS of AI Failure | CXOTalk #888

    AUG 1

    Top AI Ethicists Reveal RISKS of AI Failure | CXOTalk #888

    When AI systems hallucinate, run amok, or fail catastrophically, the consequences for enterprises can be devastating. In this must-watch CXOTalk episode, discover how to anticipate and prevent AI failures before they escalate into crises. Join host Michael Krigsman as he explores critical AI risk management strategies with two leading experts: • Lord Tim Clement-Jones - Member of the House of Lords, Co-Chair of UK Parliament's AI Group • Dr. David A. Bray - Chair of the Accelerator at Stimson Center, Former FCC CIO What you'll learn: ✓ Why AI behaves unpredictably despite explicit programming ✓ How to implement "pattern of life" monitoring for AI systems ✓ The hidden dangers of anthropomorphizing AI ✓ Essential board-level governance structures for AI deployment ✓ Real-world AI failure examples and their business impact ✓ Strategies for building appropriate skepticism while leveraging AI benefits Key ideas include treating AI as "alien interactions" rather than human-like intelligence, the convergence of AI risk with cybersecurity, and why smaller companies have unique opportunities in the AI landscape. This discussion is essential viewing for CEOs, board members, CIOs, CISOs, and anyone responsible for AI strategy and risk management in their organization. Subscribe to CXOTalk for more expert insights on technology leadership and AI: 🔷 Full episode and summary: https://www.cxotalk.com/episode/when-ai-goes-off-the-rails-an-executive-action-plan 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 00:00 🤖 Introduction to AI Challenges and Expert Backgrounds 01:08 ⚠️ Understanding Generative AI and Its Risks 07:11 🔍 Trust, Skepticism, and Responsible AI Deployment 10:51 🤖 AI Risk Management and Corporate Integration 14:01 ⚠️ AI as Insider Threat and Workforce Adaptation 20:09 🤝 AI as a Sparring Partner and Policy Implications 21:52 ⚖️ AI Regulation and Public Trust 25:27 ⚠️ AI Risks and Corporate Governance 29:41 🌐 Agent Management and Spatial Web Protocols 31:45 🚀 AI in Space and Business Applications 33:28 📜 AI Policy Creation and Regulation 40:02 🌱 Opportunities for Smaller AI Players 42:04 🤖 AI Innovation and Edge Computing 43:28 📊 Future of Jobs and Data Stakeholderism 49:42 ⚖️ Ethics, Misconceptions, and Trust in AI 53:05 🙏 Closing Remarks and Gratitude 53:21 📅 Upcoming Shows and Farewell #AI #ArtificialIntelligence #AIRisk #AIGovernance #EnterpriseAI #AIStrategy #CyberSecurity #DigitalTransformation #AIRegulation #GenerativeAI #AIHallucination #RiskManagement #CXOTalk #TechLeadership #AIEthics

    54 min
  5. Inside Lenovo’s AI Plans for 2025! | CXOTalk #887

    JUL 30

    Inside Lenovo’s AI Plans for 2025! | CXOTalk #887

    Art Hu, Global CIO at Lenovo, shares proven strategies for implementing AI at scale in one of the world's largest technology companies. Learn how to navigate uncertainty, build organizational agility, and drive real business value from AI investments. In this episode, you'll learn: Why "no regret" AI investments beat waiting for perfect solutions • How to transform fear of job loss into workforce empowerment • The framework Lenovo uses to evaluate AI opportunities across every business function • Why pull-based learning environments outperform top-down AI mandates • How software engineers are expanding beyond code to become business architects Key insights covered: ✓ Agility as competitive advantage: Accept that AI technologies chosen today won't remain cutting-edge in six months. Build organizational agility instead of seeking guaranteed outcomes. ✓ Reframe the AI conversation: AI automates specific tasks within jobs, not entire positions. Leaders must help teams decompose roles and reconstruct them around uniquely human contributions. ✓ Create environments, not mandates: Lenovo built hundreds of approved AI agents across legal, marketing, finance, and HR. When employees experiment with relevant tools, they naturally request advanced training. ✓ Leadership requires hands-on experience: Senior executives must personally engage with AI tools to lead effectively. You cannot manage what you don't understand. Art Hu oversees technology strategy for a company selling four devices per second globally. His dual perspective as both Global CIO and Chief Delivery & Technology Officer provides unique insights into bridging the gap between AI potential and practical business outcomes. Perfect for: CIOs, CTOs, business executives, and technology leaders navigating AI transformation in their organizations. 🔷 Full video episode and summary: https://www.cxotalk.com/episode/lenovos-global-cio-advice-on-scaling-ai-managing-global-uncertainty-and-ai-nomics🔷 Newsletter: www.cxotalk.com/subscribe🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk00:00 🤖 Lenovo's AI Strategy and Integration02:52 💡 AI Investment Strategy and Agility09:32 🌐 Technological Evolution and New Possibilities12:20 📚 The Importance of Reskilling in the AI Era17:26 🤖 Overcoming Fear of AI Replacing Jobs20:00 💻 The Evolving Role of Software Engineers in the Age of AI23:39 🏭 AI's Impact on Industries and Regulatory Challenges25:43 🤖 Understanding Generative AI's Strengths and Weaknesses28:40 🏢 The Role of Technology in Business Contexts29:45 🌟 AI's Impact on Leadership and Adaptability36:27 ♟️ The Human Element in AI and Chess38:15 💻 Lenovo's Role in AI and Hybrid Cloud42:40 📊 AI-nomics and Ethical Considerations45:57 🌍 AI's Role in Addressing Global Challenges47:03 🤝 Ethical Considerations in Outsourcing AI50:05 🚀 Challenges and Strategies for CIOs in Scaling AI #AI #ArtificialIntelligence #DigitalTransformation #CIO #Leadership #EnterpriseAI #Lenovo #TechLeadership #AIStrategy #FutureOfWork #CXOTalk

    54 min
  6. Zendesk CEO on AI for Customer Experience | CXOTalk #866

    JUL 23

    Zendesk CEO on AI for Customer Experience | CXOTalk #866

    Zendesk CEO Tom Eggemeyer joins Michael Krigsman to discuss the impact of AI CX on customer expectations. They explore real-world lessons from the Zendesk AI journey, including what has worked and what hasn't. Learn how customer service is being reshaped by ChatGPT and artificial intelligence and machine learning. Key Topics Covered: The shift from traditional chatbots to reasoning AI agentsWhy Zendesk only gets paid when AI successfully resolves issuesHow AI is more accurate (and sometimes more empathetic) than humansThe surprising ways AI is changing customer service metricsReal-world examples of AI successes and failuresThe future of work in an AI-dominated landscape 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 🔷 Episode takeaways: https://www.cxotalk.com/episode/zendesk-ceo-on-ai-in-customer-experience-what-works-what-doesnt-and-whats-next 00:00 🤖 Introduction to Zendesk and AI in Customer Support01:04 ⚙️ The Realities and Challenges of AI Implementation05:32 🌊 Zendesk's Transformation and the Future of AI in Customer Support09:21 🔄 Transitioning to AI: Challenges and Reactions11:23 🤖 AI in Customer Support: From Reactive to Proactive16:38 🔍 Transparency and Use Cases in AI Decision-Making19:12 ✅ The Role of Quality Assurance in AI-Driven Customer Service21:39 🤖 AI Adoption and Industry-Specific Applications28:05 🤝 Balancing AI and Human Touch in Customer Service31:16 🤖 AI as a Strategic Differentiator in Customer Experience35:22 📊 Evolving Metrics and Challenges in AI-Driven CX38:27 🌐 AI's Broader Implications and the Future of Work42:33 📊 The Role of Data in AI Development45:33 🤖 AI's Impact on Jobs and Customer Experience47:52 🔒 Preparing for the AI Era and Data Privacy #AI #CustomerService #CustomerExperience #Zendesk #ArtificialIntelligence #CX #CustomerSupport #DigitalTransformation #CXOTalk #TechLeadership #cxotalk

    53 min
  7. What Really Happens Inside Big Money Exchanges? | CXOTalk #885

    JUL 11

    What Really Happens Inside Big Money Exchanges? | CXOTalk #885

    What does it take to keep global financial markets stable during extreme volatility and AI-driven trading? Chris Isaacson, Chief Operating Officer of Cboe Global Markets, the world's largest options market exchange, reveals the high-stakes playbook for building resilient systems, people, and processes that handle over a trillion messages a day without failure. In CXOTalk episode 885, we go behind the scenes of one of the world's largest exchange operators to learn how they prepare for and manage market crises. Chris shares concrete strategies and the leadership mindset required to operate in an environment where nanoseconds and trillions of dollars are on the line. Topics Discussed: Building Holistic Resilience: The framework of "resilient people, processes, and platforms." Preparing for Volatility: The "2X rule" for engineering systems to handle extreme scenarios. Managing AI Risk: How to control AI-driven trading by focusing on effects, not intent. Leadership Under Fire: The critical importance of composure and a codified cultural framework. The Future of Trading: The operational realities of moving toward a 24/7 market. Chris Isaacson is the Executive Vice President and Chief Operating Officer of Cboe Global Markets, one of the world's leading derivatives and securities exchange networks. He oversees all of Cboe's technology, operations, and risk management. 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 🔷 Episode notes: https://www.cxotalk.com/episode/inside-the-worlds-largest-options-exchange-where-milliseconds-mean-millions Video Chapters: [00:00] Introduction to Cboe Global Markets and the Importance of Resilience [01:04] Building Resilient Systems, Teams, and Processes [10:01] Handling Market Volatility and Preparing for Extreme Scenarios [13:15] Role of a COO in Maintaining Market Stability [14:14] Lessons from Market Crises and Risk Management [16:41] Generative AI and Risk Controls in Financial Markets [19:33] Managing Risks in AI-Driven Trading [23:53] The Evolution and Limits of Trading Speeds [27:52] Leadership During Market Turbulence [29:53] Exploring 24/5 and 24/7 Trading in Financial Markets [35:35] Leadership and Building a Global Team Culture [37:42] Navigating Market Volatility and Personal Reflections [40:25] Efficiency and the Role of Data in Financial Markets [43:02] Managing Risk and Educating Investors in Derivatives Trading [49:00] Future of Markets: Cross-Asset Trading, Digital Assets, and AI

    54 min
  8. Can AMD Change the Future of AI in 2025? | CXOTalk 884

    JUN 30

    Can AMD Change the Future of AI in 2025? | CXOTalk 884

    The generative AI revolution has created an insatiable demand for efficient, powerful computing. How is a key industry leader like AMD navigating this critical inflection point? In CXOTalk episode 884, Michael Krigsman sits down with Mark Papermaster, CTO and Executive Vice President of AMD, to explore the future of AI infrastructure. Discover AMD's strategy for winning in the AI era, which hinges on a tight integration of hardware and software, a commitment to open ecosystems, and a relentless focus on energy efficiency. Mark shares invaluable insights for technology leaders on the rise of hybrid AI, the future of tailored language models, and the leadership practices required to foster innovation and agility in this fast-paced environment. ===+ 🔷 Newsletter: www.cxotalk.com/subscribe 🔷 LinkedIn: www.linkedin.com/company/cxotalk 🔷 Twitter: twitter.com/cxotalk 🔷 Episode: https://www.cxotalk.com/episode/inside-amds-ai-strategy-with-evp-and-cto-mark-papermaster ==== 00:00 🚀 AMD's Journey and AI Evolution 03:34 🧠 AMD's Strategy in the AI Era 09:38 🤝 Building Expertise and Collaborating with AI Leaders 11:40 🏃‍♂️ Agility and Cultural Transformation at AMD 15:25 🤖 Navigating AI Infrastructure Challenges 19:13 🔮 The Future of AI: Tailored and Efficient Models 19:36 🤖 AMD's AI and Product Innovations 20:50 🏗️ AMD's Internal AI Adoption and Development Process 23:51 🌍 AMD's Technology Strategy and Sustainability Goals 30:01 🌱 Energy Efficiency and Technological Milestones 31:07 🤖 Holistic Design and Competition in AI Technology 34:39 🗣️ Leadership, Communication, and AI Integration 40:03 🧠 Exploring Reasoning Models and Computational Challenges 43:12 🌍 AMD's Global Expansion and AI Strategy 47:01 🔮 Future Trends in AI and Agentic AI Applications 50:12 🤖 The Role of Agentic AI in Enhancing Efficiency 52:07 💡 Advice for CIOs and CTOs in the AI Era 54:06 🎤 Closing Remarks and Future Outlook

    55 min
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4.8
out of 5
37 Ratings

About

In-depth conversations on AI and business with senior leaders from top global companies and innovative startups. Hosted by industry analyst Michael Krigsman.

Information

  • Creator
    Michael Krigsman
  • Years Active
    2015 - 2025
  • Episodes
    520
  • Rating
    Clean
  • Copyright
    © Michael Krigsman
  • Show Website
    CXOTalk

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