Digitise This

PFU (EMEA) Limited - A RICOH Company

Modern businesses are under pressure to digitise, streamline, and stay compliant, yet many are still buried under legacy paper processes. Digitise This, brought to you by PFU (EMEA) Limited, a RICOH Company, is the podcast that explores how intelligent document capture, workflow automation, and scanning solutions are powering digital transformation across sectors. From government and healthcare to legal, finance, and education, we dive into the real-world strategies, technologies, and partnerships that help organisations reduce inefficiencies, improve data accuracy, and deliver better experiences for users and teams alike. We also take an in-depth look at the PFUE Channel Partner Programme, new product launches and how else we support our partners. What you’ll learn Discover how scanning and intelligent capture support compliance, efficiency, and user experience. Hear what leading channel partners are doing to grow revenue and become trusted advisors. Learn what public and private sector organisations are doing to transform workflows, and how partners and ISVs are co-creating smarter solutions alongside PFUE. And explore the trends and innovations shaping the future of information capture. Digitise This features expert interviews, partner insights, and real word examples that connect scanning hardware and capture solutions to the bigger picture of operational excellence. Unlike other shows about digital transformation, we talk about it through the lens of document capture as a catalyst for systemic change, connecting hardware, software, and human workflows in ways others miss. If you're responsible for digital transformation, IT strategy, workflow design, or solution delivery, this show is for you. Subscribe to learn how smart capture is unlocking productivity, compliance, and innovation across public and private sector organisations.

Episodes

  1. Building Products That Solve Real Problems: Inside PFUE's Product Development Process

    1D AGO

    Building Products That Solve Real Problems: Inside PFUE's Product Development Process

    The best products don't just respond to market demands, they anticipate them. In this second episode of Digitise This, host Steve Chad is joined by Brian Fortune, who leads PFU's sales organisation, and Tony Lillico, product management leader, for a comprehensive look at how PFUE develops, launches, and evolves products that solve real customer challenges.  From the sixth generation of the FI Series to the launch of PaperStream Capture Pro and Pro Premium as subscription-based software, Brian and Tony reveal how customer pain points shape product roadmaps, why automation and security are central to everything PFUE does, and what makes the engineering team in Japan truly world-leading.  We'll also hear directly from channel partners about what sets PFUE's product launches apart, from the quality of materials to the speed of enablement.  If you're curious about how hardware and software come together to deliver intelligent capture solutions, this is the conversation you need to hear. What you'll learn in this episode >> Why there's a disconnect between market needs and traditional licensing models and how PaperStream Capture Pro and Pro Premium are bridging that gap with affordable, subscription-based access to enterprise-level features. >> How PFUE's global feedback loops work >> What makes PFUE's hardware leadership enduring >> How subscription-based software enables continuous improvement >> What channel partners value most during product launches Meet our guests Brian Fortune leads the sales organisation at PFU (EMEA) Limited taking customers on the journey from second-generation scanners through to today's intelligent capture solutions. Brian is passionate about addressing market pain points, particularly the disconnect between what organisations need and what traditional licensing models deliver, and has been instrumental in shaping PFUE's move into chargeable, subscription-based software that makes enterprise-level features accessible to organisations of all sizes. Tony Lillico is a product management leader at PFU (EMEA) Limited and works closely with PFUE's world-leading engineering team in Japan to translate customer feedback and market demands into product evolution. With deep expertise across hardware and software development from mechanics and optics to OCR, metadata security, and solution integration, Tony ensures that PFUE's products remain market-leading, fit for purpose, and built around real-world business challenges across diverse sectors and geographies. Meet our host Steve Chad brings deep expertise in digital transformation, intelligent capture, and the evolving role of technology in modern business workflows. Throughout the series, Steve connects the dots between hardware innovation, partner enablement, and customer outcomes. Enjoying the Show? Subscribe, leave a review, and share it with colleagues and partners who are passionate about smart capture, workflow automation, and digital transformation. Visit PFU EMEA to discover how intelligent document capture is transforming business operations across EMEA and joining the Channel Partner Programme. To find out more information about PaperStream Capture Pro Solutions visit the website here.  Connect with Steve Chad on LinkedIn for more insights and updates. Connect with Brian Fortune on LinkedIn Connect with Tony Lillico on LinkedIn  Learn more about PFU EMEA on LinkedIn

    38 min
  2. Inside PFUE’s Channel Partner Programme

    JAN 20

    Inside PFUE’s Channel Partner Programme

    In this inaugural episode of Digitise This, host Steve Chad speaks with Andrew Cowling and Brian Fortune from PFU (EMEA) Limited - A RICOH Company, to explore the Channel Partner Programme. You'll also hear directly from partners Paul Day and Martin Pain as they share how PFU’s tools, training, and support are transforming the way they deliver value to customers across EMEA. What you'll learn in this episode >> How PFUE’s partner programme helps organisations reduce inefficiencies and stay compliant >> What tools, certifications, and support resources are available in the PFUE Partner Portal >> How imaging rewards drive partner engagement and sales performance >> The role of localisation, segmentation, and content personalisation in EMEA-wide success >> What’s next for PFUE’s partner programme, including specialisms, streaming, and deal registration Meet our guests Andrew Cowling is Channel Marketing Manager at PFU (EMEA). With over 17 years of experience, he leads award-winning campaigns that drive partner engagement and measurable commercial results across the EMEA region. Brian Fortune is General Manager - Sales at PFU (EMEA). A sales veteran with 20+ years in document capture and automation, Brian champions strategic channel partnerships that deliver long-term value. Paul Day is Managing Director at Filestream Limited. With a background in technical leadership and GDPR compliance, he delivers reliable document management solutions tailored to operational needs. Martin Pain is Document Solutions Business Unit Manager at Northamber Plc. With over two decades in the IT and document solutions industry, he brings deep channel expertise and a customer-first sales approach. Enjoying the Show? Subscribe, leave a review, and share it with colleagues and partners who are passionate about smart capture, workflow automation, and digital transformation. Visit PFU EMEA to discover how intelligent document capture is transforming business operations across EMEA and joining the Channel Partner Programme. Connect with Steve Chad on LinkedIn for more insights and updates. Follow: Andrew Cowling on LinkedIn Brian Fortune on LinkedIn Martin Pain on LinkedIn Paul Day on LinkedIn Learn more about PFU EMEA on LinkedIn

    32 min
  3. TRAILER

    Digitise This - Trailer

    Modern businesses are under pressure to digitise, streamline, and stay compliant, yet many are still buried under legacy paper processes. Digitise This, brought to you by PFU (EMEA) Limited, a RICOH Company, is the podcast that explores how intelligent document capture, workflow automation, and scanning solutions are powering digital transformation across sectors. From government and healthcare to legal, finance, and education, we dive into the real-world strategies, technologies, and partnerships that help organisations reduce inefficiencies, improve data accuracy, and deliver better experiences for users and teams alike. We also take an in-depth look at the PFUE Channel Partner Programme, new product launches and how else we support our partners. What you’ll learn Discover how scanning and intelligent capture support compliance, efficiency, and user experience. Hear what leading channel partners are doing to grow revenue and become trusted advisors. Learn what public and private sector organisations are doing to transform workflows, and how partners and ISVs are co-creating smarter solutions alongside PFUE. And explore the trends and innovations shaping the future of information capture. Digitise This features expert interviews, partner insights, and real word examples that connect scanning hardware and capture solutions to the bigger picture of operational excellence. Unlike other shows about digital transformation, we talk about it through the lens of document capture as a catalyst for systemic change, connecting hardware, software, and human workflows in ways others miss. If you're responsible for digital transformation, IT strategy, workflow design, or solution delivery, this show is for you. Subscribe to learn how smart capture is unlocking productivity, compliance, and innovation across public and private sector organisations.

    1 min

Trailer

About

Modern businesses are under pressure to digitise, streamline, and stay compliant, yet many are still buried under legacy paper processes. Digitise This, brought to you by PFU (EMEA) Limited, a RICOH Company, is the podcast that explores how intelligent document capture, workflow automation, and scanning solutions are powering digital transformation across sectors. From government and healthcare to legal, finance, and education, we dive into the real-world strategies, technologies, and partnerships that help organisations reduce inefficiencies, improve data accuracy, and deliver better experiences for users and teams alike. We also take an in-depth look at the PFUE Channel Partner Programme, new product launches and how else we support our partners. What you’ll learn Discover how scanning and intelligent capture support compliance, efficiency, and user experience. Hear what leading channel partners are doing to grow revenue and become trusted advisors. Learn what public and private sector organisations are doing to transform workflows, and how partners and ISVs are co-creating smarter solutions alongside PFUE. And explore the trends and innovations shaping the future of information capture. Digitise This features expert interviews, partner insights, and real word examples that connect scanning hardware and capture solutions to the bigger picture of operational excellence. Unlike other shows about digital transformation, we talk about it through the lens of document capture as a catalyst for systemic change, connecting hardware, software, and human workflows in ways others miss. If you're responsible for digital transformation, IT strategy, workflow design, or solution delivery, this show is for you. Subscribe to learn how smart capture is unlocking productivity, compliance, and innovation across public and private sector organisations.