66 episodes

Ecommerce strategy, news commentary, and leadership inspiration for the post-2020 online economy. Rick Wilson, C.E.O. of Miva Inc., leads a freewheeling bi-monthly discussion with ecommerce professionals from every corner of the business. From SMB to enterprise, entrepreneurial startup to 100,000 SKU manufacturer-brand... Rick and guests explore the core concepts which drive success for all sellers.

Dragonproof Ecommerce Rick Wilson

    • Business
    • 5.0 • 9 Ratings

Ecommerce strategy, news commentary, and leadership inspiration for the post-2020 online economy. Rick Wilson, C.E.O. of Miva Inc., leads a freewheeling bi-monthly discussion with ecommerce professionals from every corner of the business. From SMB to enterprise, entrepreneurial startup to 100,000 SKU manufacturer-brand... Rick and guests explore the core concepts which drive success for all sellers.

    The Data Juggle: Why Data Integrations Are So Important

    The Data Juggle: Why Data Integrations Are So Important

    Your data is worth obsessing over. This week, Rick is joined by Keifer Hunniford, Miva’s Senior Director of Product Integrations, to discuss the inherent challenges of integrating sophisticated software for complex businesses. Why is the dialogue between the many software systems which drive a business so important?

    • 47 min
    Why Every Business Needs More “Downtime”

    Why Every Business Needs More “Downtime”

    Can you run your business in 225 work days per year or less? Study after study show the emotional, mental, and physical benefits of taking “downtime” from work life, but for many entrepreneurs, slowing down feels like failure. In fact, downtime is a wellspring for creative inspiration, innovation, and increased productivity. Rick explores why building “off” days into a busy yearly schedule is crucial for sustaining long-term success.

    • 10 min
    The Aligned Business Model - How a company’s history shapes its future

    The Aligned Business Model - How a company’s history shapes its future

    Take a peek inside an internal business development talk exploring how Miva’s product, employee, and ownership history set the stage for the perfect customer relationship. Rick connects the dots between major milestones of the company’s development and the process of developing bullseye products for the exact right customer.

    • 26 min
    Is Customer Service Broken? How remote-first systems are performing under pressure Rich Rauscher, PhD

    Is Customer Service Broken? How remote-first systems are performing under pressure Rich Rauscher, PhD

    Is there an overall breakdown in the quality of customer service? With millions of workers leaving the labor pool, consumer demand surging, and a rise in abusive customers, many customer support systems are strained to the breaking point. As we move towards a permanently hybrid workforce, what issues are arising in year 3 of our new reality which are only revealing themselves now? Rick welcomes Rich Rauscher, PhD, Executive Vice President of Miva and information systems expert.

    • 32 min
    Report from ShopTalk: What’s important for retailers in 2022… and what isn’t

    Report from ShopTalk: What’s important for retailers in 2022… and what isn’t

    In-person industry trade shows are back, led by the retail extravaganza ShopTalk. What trends are dominating the room in 2022? Rick identifies the hot topics being discussed at this year’s event, but suggests the real value of trade shows lies in the ability to leverage time and evaluate potential partners, moving past the latest shiny things to true collaboration.

    • 11 min
    Doing the Right Thing

    Doing the Right Thing

    Human-centric decision-making can create incredible tailwinds for a business - and the opposite is also true. Rick examines the downstream effects of values-based leadership decisions, and how to harness them for the best results.

    • 21 min

Customer Reviews

5.0 out of 5
9 Ratings

9 Ratings

ColderICE ,

Rick is a Ecom Yoda

This show is full or wisdom and understanding that can ONLY come from experience. Having a background from the early days of Ecommerce while keeping up to date and current is the best combination to possess.

Rick is a wealth of knowledge and industry maven, its great to listen and learn with Dragonproof podcast…This ROCKS!

Aaron&Laura ,

Great Conversational Tone

Really good conversation on e-commerce. Enjoyed the conversations on different company examples. A must listen if you are interested in the e-commerce platform and some of the theories around successes and failures.

Jakeobs ,

Extremely interesting and informative

I’ve known Rick Wilson for 40 years this year (he and I grew up together in the OC) and even way back then, he had a head for business unlike anybody that I’ve ever known. And although I don’t know very much about e-commerce, I enjoy listening to Rick discuss it on his podcast. Highly recommended.

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