Hospitality on Air

Whitney Lee
  • 5,0 (4)
  • MARKETING
  • DUAS VEZES/SEMANA

Hospitality on Air is your first-class ticket to working in the world of hospitality, travel, and tourism. This podcast is where industry professionals gather to discuss industry trends and uncover the secrets to standing out in a competitive, ever-changing market. From crafting marketing campaigns that soar to navigating turbulent times in operations, we’ll serve up expert advice and actionable insights from the best in the business. Whether you're running a boutique hotel, managing a restaurant, or leading a tourism board, Hospitality on Air is your passport to success.

  1. HÁ 2 DIAS

    How a Food Editor Created a National Travel Media Platform with Amy Cavanaugh

    What happens when traditional editorial experience meets the fast-moving world of new media? In this episode, Whitney sits down with Amy Cavanaugh, co-founder of American Weekender, to talk about building a modern travel and food publication rooted in authentic storytelling, hospitality, and culture. From her background in legacy media to launching an independent platform on Substack, Amy shares the behind-the-scenes realities of creating a national media brand in today’s digital landscape. Tune in for a conversation on entrepreneurship, discoverability, audience connection, and why meaningful storytelling still matters in hospitality and travel media. American Weekender Website American Weekender Instagram True Story PR LinkedIn True Story PR Instagram True Story PR Website

    42 min

  2. 1 DE ABR.

    Why Experience Matters - For Guests & Team with Cortnie Cozeck

    In this episode, Whitney Lee sits down with Cortnie Cozeck, VP of Operations for Barter and Shake, to uncover the story behind her journey in hospitality and the unique experiences her brands bring to life. They dive into the innovative concepts behind Barter and Shake, exploring how storytelling in cocktails and curated experiences can transform a night out into something memorable. Cortnie shares her perspective on building a positive workplace culture, hiring for hospitality, and navigating the challenges of generational differences in the workforce. She also discusses the future of experiential bars and how meaningful human connections drive guest satisfaction. Plus, listeners get an inside look at her consulting agency, Cozeck Leadership Consulting, which helps organizations elevate their culture and leadership practices. This episode is a masterclass in blending creativity, culture, and leadership in hospitality, perfect for anyone looking to elevate the guest and employee experience alike. Cozeck Leadership Website Cortnie's LinkedIn True Story PR LinkedIn True Story PR Instagram True Story PR Website

    27 min

  3. 4 DE MAR.

    The Trend that is Driving the Industry Crazy with Ryan Thomas

    Most business owners say they want more sales. What they actually want is predictable sales. And in hospitality right now? Predictability is basically a fantasy. Whitney sits down with Ryan Thomas, Director of Sales and Marketing at The Camby in Phoenix, to talk about what it really looks like to drive revenue when customers book at the last minute, ownership wants answers, and the market won’t sit still. Ryan shares his unconventional path into hospitality, how COVID reshaped buyer behavior for good, and why “just sell more rooms” is not a strategy. They dig into the tension between revenue management and marketing, the reality of leading in uncertainty, and what it takes to build trust with ownership groups when you don’t control the economy—or consumer confidence. There’s also a sharp conversation about emerging markets and why unique experiences aren’t fluff—they’re survival. If you run a business that depends on demand showing up consistently, this episode will feel very familiar. In This Episode, We Cover:Why last-minute buying behavior is forcing businesses to rethink forecasting and revenue strategyThe real relationship between sales and marketing—and why they can’t operate in silosHow to build credibility with ownership or stakeholders when results aren’t fully in your controlCreative positioning in saturated markets (without slashing prices)What hospitality can teach every business about adaptability and guest experienceThe market isn’t getting more predictable anytime soon. But your strategy can get sharper. If this episode gave you clarity (or at least made you feel less alone), subscribe, leave a review, and connect with Whitney. She’s here to help you build a brand that holds up—even when the market doesn’t. Ryan's LinkedIn The Camby Hotel True Story PR LinkedIn True Story PR Instagram True Story PR Website

    29 min
  4. How to Make Vintage Your Trendiest Asset

    4 DE FEV.

    How to Make Vintage Your Trendiest Asset

    Whitney Lee sits down with Kianna Pitegoff, Director of PR for the iconic Hotel Valley Ho and Mountain Shadows Resorts in Scottsdale, Arizona, for an inside look at the fast-paced world of hospitality public relations. Kianna opens up about her path into the industry and what it takes to manage PR for two distinctly different properties. From behind-the-scenes daily responsibilities to the critical role visibility plays in a competitive market, the conversation offers a candid glimpse into the strategy behind standout hotel brands. Kianna also shares exciting updates on Hotel Valley Ho’s ongoing renovations, the power of community-driven engagement, and how each property attracts its own unique audience. Kianna's LinkedIn Hotel Valley Ho

    34 min
  5. Housewives + Hospitality - Reviving a 100+ year old mansion into a modern day destination

    21 DE JAN.

    Housewives + Hospitality - Reviving a 100+ year old mansion into a modern day destination

    In this episode, Brian pulls back the curtain on what it really took to host the Real Housewives of Beverly Hills at his Sedona property — an opportunity most hospitality pros only dream of. He walks us through the whirlwind process of securing the deal through VRBO, from initial outreach to locking in the partnership, and shares how his team rallied to deliver a seamless, high-touch experience for the cast. Brian also reveals the intentional planning that went into shaping the Housewives’ “healing trip” to Sedona, from elevated amenities to thoughtful touches that showcased the destination’s restorative energy. It’s a behind-the-scenes look at collaboration, creativity, and capitalizing on a once-in-a-lifetime placement in pop culture.

    37 min
  6. Navigating Change: Leading a Seasonal 55+ Community & Resort

    7 DE JAN.

    Navigating Change: Leading a Seasonal 55+ Community & Resort

    Tim Heim opens up about the challenges he walked into when joining the team of a seasonal 55+ community and resort. Especially the overwhelmingly negative sentiment among residents. He shares how creating open lines of communication, like his “Talk with Tim” sessions, has helped residents feel heard and supported. Tim also digs into the cultural shift needed both internally with his team and across the community, outlining the strategies he’s using to rebuild trust, strengthen engagement, and move the organization forward. View Point RV Facebook

    44 min
  7. Efficient vs. Effective - How Personalization Changes Everything in Sales + Marketing

    31/12/2025

    Efficient vs. Effective - How Personalization Changes Everything in Sales + Marketing

    In this thought-provoking episode, we sit down with Scott Russell, partner at Dynamic Sales Solutions, to unpack one of the biggest shifts happening in sales and marketing today: the move from efficiency to true effectiveness through personalization. Scott breaks down why many brands are stuck chasing efficiency—more emails, more touchpoints, more automation—yet still struggle to convert. He explains how high-impact personalization cuts through the noise, builds trust faster, and ultimately leads to stronger, longer-lasting customer relationships. Drawing from years of sales leadership and client work, Scott shares real examples of what effective personalization looks like, where teams go wrong, and how to strike the perfect balance between scalable systems and human connection. LinkedIn Dynamic Sales Solutions

    26 min
  8. OWNER CHAT: Real Talk on Agency Ownership - the Good & the Bad

    17/12/2025

    OWNER CHAT: Real Talk on Agency Ownership - the Good & the Bad

    In this episode, we dive into an inspiring and refreshingly honest conversation with Susie Thimm, founder of Knife and Fork Media, who went from the structured world of banking to building a thriving PR agency in the fast-paced food and beverage space. Susie shares how her early career unexpectedly shaped her ability to sell, strategize, and lead—skills she now considers essential to success in PR. You’ll hear Susie’s strategies for setting boundaries, managing overwhelm, and knowing when to raise your rates—along with the mindset shifts required to do it with confidence. Her transparency about the highs, lows, and learning curves of entrepreneurship offers valuable insight for anyone building or leading a creative agency. Knife and Fork Media Susie Timm Instagram Knife and Fork Instagram Knife and Fork Facebook LinkedIn

    32 min
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Sobre

Hospitality on Air is your first-class ticket to working in the world of hospitality, travel, and tourism. This podcast is where industry professionals gather to discuss industry trends and uncover the secrets to standing out in a competitive, ever-changing market. From crafting marketing campaigns that soar to navigating turbulent times in operations, we’ll serve up expert advice and actionable insights from the best in the business. Whether you're running a boutique hotel, managing a restaurant, or leading a tourism board, Hospitality on Air is your passport to success.

Informações

  • Criado por
    Whitney Lee
  • Anos de atividade
    2025 - 2026
  • Episódios
    21
  • Classificação
    Livre
  • Copyright
    © 2026 Whitney Lee
  • Site do podcast
    Hospitality on Air