Hospitality on Air

Whitney Lee
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Hospitality on Air is your first-class ticket to working in the world of hospitality, travel, and tourism. This podcast is where industry professionals gather to discuss industry trends and uncover the secrets to standing out in a competitive, ever-changing market. From crafting marketing campaigns that soar to navigating turbulent times in operations, we’ll serve up expert advice and actionable insights from the best in the business. Whether you're running a boutique hotel, managing a restaurant, or leading a tourism board, Hospitality on Air is your passport to success.

  1. How to Make Vintage Your Trendiest Asset

    4 THG 2

    How to Make Vintage Your Trendiest Asset

    Whitney Lee sits down with Kianna Pitegoff, Director of PR for the iconic Hotel Valley Ho and Mountain Shadows Resorts in Scottsdale, Arizona, for an inside look at the fast-paced world of hospitality public relations. Kianna opens up about her path into the industry and what it takes to manage PR for two distinctly different properties. From behind-the-scenes daily responsibilities to the critical role visibility plays in a competitive market, the conversation offers a candid glimpse into the strategy behind standout hotel brands. Kianna also shares exciting updates on Hotel Valley Ho’s ongoing renovations, the power of community-driven engagement, and how each property attracts its own unique audience. Kianna's LinkedIn Hotel Valley Ho

    34 phút
  2. Housewives + Hospitality - Reviving a 100+ year old mansion into a modern day destination

    21 THG 1

    Housewives + Hospitality - Reviving a 100+ year old mansion into a modern day destination

    In this episode, Brian pulls back the curtain on what it really took to host the Real Housewives of Beverly Hills at his Sedona property — an opportunity most hospitality pros only dream of. He walks us through the whirlwind process of securing the deal through VRBO, from initial outreach to locking in the partnership, and shares how his team rallied to deliver a seamless, high-touch experience for the cast. Brian also reveals the intentional planning that went into shaping the Housewives’ “healing trip” to Sedona, from elevated amenities to thoughtful touches that showcased the destination’s restorative energy. It’s a behind-the-scenes look at collaboration, creativity, and capitalizing on a once-in-a-lifetime placement in pop culture.

    37 phút
  3. Navigating Change: Leading a Seasonal 55+ Community & Resort

    7 THG 1

    Navigating Change: Leading a Seasonal 55+ Community & Resort

    Tim Heim opens up about the challenges he walked into when joining the team of a seasonal 55+ community and resort. Especially the overwhelmingly negative sentiment among residents. He shares how creating open lines of communication, like his “Talk with Tim” sessions, has helped residents feel heard and supported. Tim also digs into the cultural shift needed both internally with his team and across the community, outlining the strategies he’s using to rebuild trust, strengthen engagement, and move the organization forward. View Point RV Facebook

    44 phút
  4. Efficient vs. Effective - How Personalization Changes Everything in Sales + Marketing

    31/12/2025

    Efficient vs. Effective - How Personalization Changes Everything in Sales + Marketing

    In this thought-provoking episode, we sit down with Scott Russell, partner at Dynamic Sales Solutions, to unpack one of the biggest shifts happening in sales and marketing today: the move from efficiency to true effectiveness through personalization. Scott breaks down why many brands are stuck chasing efficiency—more emails, more touchpoints, more automation—yet still struggle to convert. He explains how high-impact personalization cuts through the noise, builds trust faster, and ultimately leads to stronger, longer-lasting customer relationships. Drawing from years of sales leadership and client work, Scott shares real examples of what effective personalization looks like, where teams go wrong, and how to strike the perfect balance between scalable systems and human connection. LinkedIn Dynamic Sales Solutions

    26 phút
  5. OWNER CHAT: Real Talk on Agency Ownership - the Good & the Bad

    17/12/2025

    OWNER CHAT: Real Talk on Agency Ownership - the Good & the Bad

    In this episode, we dive into an inspiring and refreshingly honest conversation with Susie Thimm, founder of Knife and Fork Media, who went from the structured world of banking to building a thriving PR agency in the fast-paced food and beverage space. Susie shares how her early career unexpectedly shaped her ability to sell, strategize, and lead—skills she now considers essential to success in PR. You’ll hear Susie’s strategies for setting boundaries, managing overwhelm, and knowing when to raise your rates—along with the mindset shifts required to do it with confidence. Her transparency about the highs, lows, and learning curves of entrepreneurship offers valuable insight for anyone building or leading a creative agency. Knife and Fork Media Susie Timm Instagram Knife and Fork Instagram Knife and Fork Facebook LinkedIn

    32 phút
  6. PR + HR - How Company Culture and Your Brand Intersect

    10/12/2025

    PR + HR - How Company Culture and Your Brand Intersect

    In this episode, James Ferguson, Director of Culture for Worsak Hotels, takes us through his unconventional path from hotel operations to a people-first HR role designed to elevate workplace culture. He breaks down why genuine recognition, clear communication, and employee engagement aren’t just “nice to have,” but essential to building teams that thrive. James also dives into his book, The Confetti Culture Playbook, revealing how small moments of celebration can transform morale and make employees feel truly valued. Along the way, he shares candid insights on the challenges of culture work, the power of networking, and the ongoing learning that shapes great leaders. The Confetti Culture Playbook James Ferguson LinkedIn

    28 phút
  7. How She Went from a Corporate Job Managing 16 Agencies to Starting Her Own

    03/12/2025

    How She Went from a Corporate Job Managing 16 Agencies to Starting Her Own

    In this episode, Whitney sits down with Lindsey Kirsh, the powerhouse behind Slayer PR, to unpack her bold leap from the corporate world to entrepreneurship. After years managing sixteen agencies simultaneously, Lindsey knew she wanted more control, more creativity, and more impact — so she built it herself. Lindsey shares the real story behind launching her own agency, including the lessons she carried over from corporate life, what surprised her most about going independent, and how she built a client roster that aligns with her values and strengths. Whether you're in PR, marketing, or dreaming about stepping out on your own, this episode is full of actionable insights and honest reflections. Slayer PR Slayer PR Instagram Slayer PR LinkedIn Lindsey Kirsh Instagram

    40 phút
  8. The Hospitality Advantage: The Secret Every Business Needs with Bruce Craul

    03/11/2025

    The Hospitality Advantage: The Secret Every Business Needs with Bruce Craul

    Keywords hospitality, customer service, Bruce Craul, hospitality advantage, generational changes, technology in hospitality, personal connection, self-audit, business improvement, predictive index Summary In this engaging conversation, Bruce Craul shares his extensive journey in the hospitality industry, emphasizing the importance of genuine hospitality in all business sectors. He discusses the generational shifts in workforce behavior, the impact of technology on personal connections, and the necessity of self-auditing for businesses to improve their hospitality practices. Bruce also highlights the significance of interpersonal skills and the need for businesses to adapt to changing customer expectations while maintaining a personal touch. Takeaways Bruce Craul has over 46 years of experience in the hospitality industry.The essence of hospitality is about creating genuine connections with customers.Generational changes are affecting interpersonal skills in the workforce.Technology can enhance but also hinder personal connections in hospitality.Self-auditing can help businesses identify areas for improvement in hospitality.The five senses play a crucial role in creating memorable customer experiences.Training for hospitality should focus on emotional connections, not just skills.Chick-fil-A exemplifies how personal connection can enhance customer loyalty.Businesses should look at their operations through the customer's eyes.The right personality traits are essential for effective hospitality training. Sound bites "You have to talk. You've got to talk. That's part of hospitality." "It's a heart to heart connection, hospitality is." "The connection thing is that important." Chapters 00:00 Introduction to Bruce Craul 03:14 Bruce's Journey in Hospitality 08:49 The Essence of Hospitality 14:39 Generational Changes in Hospitality 19:51 The Impact of Technology on Hospitality 24:40 The Importance of Personal Connection 29:19 Self-Audit for Hospitality Improvement 36:18 Conclusion and Resources Links: Connect with Bruce Craul on LinkedIn Pre-Order The Hospitality Advantage

    41 phút
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Giới Thiệu

Hospitality on Air is your first-class ticket to working in the world of hospitality, travel, and tourism. This podcast is where industry professionals gather to discuss industry trends and uncover the secrets to standing out in a competitive, ever-changing market. From crafting marketing campaigns that soar to navigating turbulent times in operations, we’ll serve up expert advice and actionable insights from the best in the business. Whether you're running a boutique hotel, managing a restaurant, or leading a tourism board, Hospitality on Air is your passport to success.

Thông Tin

  • Nhà sáng tạo
    Whitney Lee
  • Năm hoạt động
    2025 - 2026
  • Tập
    18
  • Xếp hạng
    Sạch
  • Bản quyền
    © 2026 Whitney Lee
  • Trang web chương trình
    Hospitality on Air