Embark: Travel, Tech and Trust Accenture

This episode dives deep into the world of technology and how it’s revolutionizing the travel industry. Our guests, Michael Robinson and Harish Ranganath, discuss with Emily Weiss what the latest Accenture Technology Vision Trends mean for travel executives. They unveil how generative AI, data transparency, digital identity, and science technology are transforming the travel industry.

What are some of the actions travel companies can take to help fight human trafficking in travel? Listen to our guest speakers Eliza McCoy from AHLA Foundation, Abbe Horswill from Marriott International, and Emily Weiss from Accenture, who share how executives can create awareness and identify suspicious behavior, combine technology and human ingenuity to disrupt the human trafficking chain, and provide support for survivors’ restoration and healing.

All travel companies collect a lot of data, but most don’t put it to good use. Who owns the data? And what can travelers get back in return? Listen to data experts from Lufthansa Group and Accenture as they discuss how to mine data to improve operations, revenues, and the customer experience. Learn how to address data governance challenges, get some quick wins and achieve long-term goals. ​

In this episode, we explore the role of technology in helping travel companies become more sustainable. Hear from our guest speakers Arielle Quick at Marriott, Virginia Messina at World Travel and Tourism Council, and Jesko Neuenburg at Accenture on the challenges, benefits, progress, and best practices of sustainability programs for travel companies.

How should travel companies structure themselves to bring the most value to customers and generate maximum revenue per traveler? One way is to operationalize digital instead of focus on digital as a channel. Join Johnathan Sullivan and Padraig Connolly in a dynamic discussion of how travel companies can cross the digital-physical divide and become creative pragmatists.

Southwest has always done business travel differently. Hear from David Harvey, VP Southwest Business, how they’re adapting to recent changes. For one, Southwest is investing in digital to help corporate clients do omni-channel bookings that are linked to the company’s own backend. “Companies don’t want it to be a headache for expense reporting and mid and back office,” Harvey said.