This is experience by design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate?
Join the expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social scientists, entrepreneurs, and business leaders.
Lauren Waldman and Learning (Pirate) Experiences
Lauren Waldman long has been interested in education and learning, a passion that saw her take on the Head of Learning and Development in Canada for Tata Consulting Services, as well as being Training and Development Manager for Royal Caribbean Cruise Lines. We talk about the neuroscience of learning, and how online and other learning technologies can help, as well as hinder. We explore how the brain works, and how to design for better learning.
Paul Bulencea and the College of Extraordinary Experiences
Mix together LARPing, game design, and a professional conference, and you get the College of Extraordinary Experiences. Designer and entrepreneur Paul Bulencea, who is the co-creator of the college of extraordinary experiences, visits the Experience by Design studios. Paul’s personal journey started with a Masters degree in recreation while in Salzburg. A chance encounter with a Nordic LARPing leader resulted in them exploring how to rent places to create immersive experiences, influenced by the work of Punch Drunk and Meow Wolf. The goal is to provide participants with a pathway to rediscover through an intense multiple day journey that combines education and LARPing in a Polish castle.
Stacy Sherman and Doing Customer Experience Right
Stacy Sherman has been living customer experience since she first had to pick it up and learn it on the job. From her full-time work as Director of Customer Experience and Employee Engagement at the Schindler Elevator Company, to her other full-time work as a consultant at Doing CX Right, much of her days are spent trying to make customer experience and centricity a part of organizational life. In our conversation, we talk about the conception and birth of customer experience, its coming of age and the growing pains associated with early adolescents, how it is finding an identity in its adulthood, and where it may be going as it ages.
Justin Bright and Integrating Healthcare Experiences
Today on Experience by Design, we welcome Dr. Justin Bright to the ExD studios. Dr. Bright is a real doctor, unlike Adam and me. He is an ER physician at Henry Ford Health Systems in Detroit, which is challenging enough. He also is the Assistant Medical Director for Patient Experience at Henry Ford Emergency Medicine, and Co-Chair of the Physicians Council at the Beryl Institute. We talk about understanding provider perspectives in delivering patient experiences, comparing famous television doctors like Doc Martin versus Doc McStuffins, how to innovate in regulated spaces, whether patients are customers, ER medicine in a pandemic, and how we can 'fail fast' in healthcare without hurting patients..
Virtual Communities and Membership Experiences with Nicholas Bott
Providing quality membership experiences and virtual communities is a major challenge for any organization. That's why there is Sengii and its founder Nicholas Bott. Nick comes by the the ExD studios to talk about the origins of his vision, how he works with organizations to delivery value to their membership, and the challenge of virtual conferences and professional networking during a pandemic.
John Day and AV Hero
John Day describes his new venture AV Hero as a cross between the GeekSquad meets Uber. Being born out of his early days as a member of the ‘nerd crew’ in the av club, John moved through Guitar Center to become an expert in all things audio-visual. He has rallied his fellow AV Club members to save the day for those who are in dire need of technological rescue. Now over 2000 AV Heros strong, John’s forces are here to help those who need audio/visual help.