102 episodes

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com

396264

Experience This! Joey Coleman and Dan Gingiss

    • Business
    • 4.9, 33 Ratings

Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process. A fun collection of quick-hit segments filled with deep learning and takeaways, you don’t want to miss this audio experience! Find show notes and more goodies at http://www.experiencethisshow.com

396264

    EP102: Cabos, Cameos, and Canadian!

    EP102: Cabos, Cameos, and Canadian!

    Learn about infusing remarkable into your common interactions, switching the default mode to something legendary, and gaining attention with an international perspective. Tune in to learn more! Read the full show notes at http://ExperienceThisShow.com

    • 40 min
    EP101: Curation, Creation, and Contention!

    EP101: Curation, Creation, and Contention!

    Learn about what the past decade can teach us about the next decade, how a bespoke publisher creates raving fans, and how the future of personal information is going to get even more messy. Tune in to learn more! Read the full show notes at http://ExperienceThisShow.com

    • 32 min
    EP100: The Best of the Best from 100 Episodes!

    EP100: The Best of the Best from 100 Episodes!

    Learn about some of our favorite customer experience stories and celebrate our 100th episode with our “Best of the Best” show. Tune in to learn more! Read the full show notes at http://ExperienceThisShow.com

    • 33 min
    EP099: Training, Explaining, and Draining!

    EP099: Training, Explaining, and Draining!

    Learn about a memorable employee onboarding experience, insurance for your pizza, and the cost of poor customer experience. Tune in to learn more! Read the full show notes at http://ExperienceThisShow.com

    • 32 min
    EP098: Composting, Selecting, and Hydrating!

    EP098: Composting, Selecting, and Hydrating!

    Learn about mobile phone cases you can bury in your garden, special privileges for those that make green choices, and the shifting expectations of thirsty customers. Tune in to learn more! Read the full show notes at http://ExperienceThisShow.com

    • 37 min
    EP097: Servicing, Calling and Relaxing!

    EP097: Servicing, Calling and Relaxing!

    Learn about about Amazon’s approach to customer service, a nefarious attempt to silence customers, and the unique challenges of replacing a mattress you don’t want. Tune in to learn more! Read the full show notes at http://ExperienceThisShow.com

    • 26 min

Customer Reviews

4.9 out of 5
33 Ratings

33 Ratings

kiwi in chicago ,

Next level customer experience!

Dan literally wrote the book on customer experience! They bring a wealth of knowledge based on practical application of the good, bad and ugly of what makes a great customer experience.

Coach Bella ,

Positivity and learning

If your looking for positivity from two great experts and inspiring advice for customer experience, look no further than this podcast! Great job Joey and Dan!

M0nk3yp1rate ,

I listen to this religiously!

This is the first podcast I’ve actually been addicted to. As a sales and marketing executive, the subjects and suggestions they cover is extremely helpful and relevant to my industry.

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