Field Notes for Pet Pros

Beth Pasek Elite FFCP, CFVP

Field Notes delivers short safety briefings and field insights for professional pet sitters and pet-care business owners. These episodes translate real-world visits, risk decisions, and operational challenges into practical safety leadership for the pet-sitting profession. This publication is primarily educational. From time to time, Beth also works privately with pet-care businesses navigating complex safety, operational, or leadership challenges. bethpasek1.substack.com

  1. 19h ago

    Monday Tailwag: Before You Buy the Button

    We started this discussion with Module 12: Lone-Worker Safety and the AI Learners unpacked that lesson for us in the 🐾 Pet Sitting a Hazardous Worksite? That module established the larger problem: pet sitters and dog walkers routinely work alone, away from immediate assistance, inside other people’s homes and across changing outdoor environments. Then we took a deeper look at OSHA’s Elara Caring citation. 🐾 Regulatory Wednesday Open Office Hours The Elara Caring Citation: What OSHA Required After a Lone Elara matters because OSHA did not treat lone-worker protection as a vague suggestion to “check on your people.” The abatement framework included concrete controls: panic buttons, dead-man check-ins, reliable two-way communication, escalation procedures, and incident reporting. That does not mean every control named in Elara automatically applies to every pet-sitting company. It means employers are expected to examine how a lone worker will summon help, how the company will recognize that something has gone wrong, and what happens next. Last week, we narrowed the discussion to one particularly troubling part of many pet-care emergency procedures: the company “welfare check.” And we started examining what is happening When the Pet Sitter is the Safety Control We examined how OSHA’s medical-services and first-aid requirements under 29 CFR 1910.151—and its Letters of Interpretation concerning prompt treatment—intersect with company policies that call for a manager, supervisor, or another sitter to investigate before 911 is called. I told you to take that entire procedure to your lawyer. This week, we are moving to the next question: What does your company actually need in order to get help to a lone worker in that “reasonable” time frame? Yesterday’s Field Note introduced a pretty simple test: When something happens to the sitter, does your emergency response plan actually get help to the sitter? And I suspect at least a few people immediately started wondering: Okay, so what app does that? What SOS button? What wearable? And that is where I want to put the brakes on the shopping cart for a minute. Because the answer is not that every pet sitter needs the same gadget and you are likely not going to find that type of device on Amazon. The answer is that you need to understand the risk first. Take a cat sitter working alone inside relatively controlled residential environments. For that sitter, an SOS app on the phone may be an entirely reasonable control. It may provide location information, emergency activation, check-ins, and escalation without adding another piece of equipment. Eventually, that system might even communicate directly with the company’s booking software through an API or webhook. A missed visit. A failed check-in. An SOS activation. Now the emergency-response system and the operational system can communicate. But take a dog-walking company. That worker may be outside, moving, managing one or several dogs, crossing streets, dealing with weather, loose dogs, traffic, or confrontational people. Now ask a different question: Can that employee realistically pull out a phone, unlock it, locate an app, and activate it during the emergency? Maybe. Maybe not. A wearable SOS button might make considerably more sense. And then we get to another problem entirely. What if the sitter is unconscious? An app that depends upon the worker pressing a button does not solve that problem. Now you may be looking at fall detection, inactivity monitoring, missed check-ins, or another automated escalation method. Notice what we are doing here. We are not choosing a gadget. We are performing a risk assessment. What can reasonably happen? What happens if it does? Can the worker summon help? How quickly does someone receive the alert? Who receives it? What happens next? And what happens if the worker cannot activate anything at all? Then comes cost. Because safety controls must make operational sense too. A solo cat sitter may reach one answer. A five-person cat-sitting company may reach another. A fifty-person dog-walking company may reach an entirely different one. All three answers could be perfectly reasonable. That is what risk management looks like: Hazard. Failure mode. Response requirement. Control options. Cost. Residual risk. Then you choose the technology. Not the other way around. Because an SOS button is not an emergency response plan. It is one possible component inside one. And if you buy the button without fixing what happens after somebody presses it? You may have simply attached a very nice piece of technology to the same broken response plan you had yesterday. That is your Monday Tailgate. Before you go shopping for the button, determine what you need the button—and the people behind it—to actually do. Continue the Lone-Worker Safety Series * 🐾 Pet Sitting a Hazardous Worksite? * Regulatory Wednesday Open Office Hours The Elara Caring Citation: What OSHA Required After a Lone * When the Pet Sitter is the Safety Control * Module 12 the core of the training material This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit bethpasek1.substack.com/subscribe

    Monday Tailwag: Before You Buy the Button
  2. Jul 20

    🐾 Pet Sitting a Hazardous Worksite?

    As I was finishing this week's article, I decided to run the source material from Module 12: Lone Worker Safety through Google's Gemini Audio Overview tool. What came back was a podcast-style conversation that connected many of the same themes explored in Sunday’s discussion—hazard recognition, worker protection, incident prevention, and the difference between recording work and controlling risk. The voices you’re about to hear are AI-generated. The underlying concepts, examples, and training content come from the original Lone Worker Safety module available in the Resource Hub. I wasn’t expecting to be impressed. In fact, I was so surprised by the result that I decided to share it with you. So this week, before we continue the conversation about surveillance, cameras, and safety systems, take a few minutes to listen to how an AI interpreted the foundational concepts behind lone worker protection. And don’t worry—I’m still here. This time, I’m just listening alongside you. You can find the source material being discussed in the Resource Hub here on Substack. 📌 Continuing the Conversation If this discussion has you thinking differently about workplace hazards, surveillance, and risk management, the Tail Wag Briefings training series explores these concepts in greater depth through practical occupational safety and health lessons designed specifically for pet care professionals. PSI members receive 25% off all quarterly bundles during July use the code found in the July Toolkit at Pet Sitters International. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit bethpasek1.substack.com/subscribe

    🐾 Pet Sitting a Hazardous Worksite?
  3. Jul 13

    When Weather Stops the Walk

    Before we begin, a quick note for Pet Sitters International members: this month’s PSI toolkit includes access to the Tail Wag Quarterly bundles and a member discount on the supporting resources. Use Your code for 25% off through July to grab an entire quarterly training bundle of the Tail Wag Briefings for your training records documentation. Now, let’s move into today’s tailwag brief: When Weather Stops the Walk. Lightning, high winds, flooding, downed wires, and unsafe routes Some weather conditions do not require a lengthy risk assessment. They are already a no. Lightning. Dangerous winds. Flooded roads. Downed utility lines. Structural damage. Trees or debris blocking access. Conditions where the neighborhood itself is no longer safe to enter. The decision becomes easier when the threshold has been established before the sitter is standing outside the client’s home, looking at the clock, thinking about the pet waiting inside, and wondering whether the situation is really bad enough to stop. That is not the moment when we want someone inventing the company’s weather policy. Today, we are talking about the conditions that stop outdoor work, prevent entry to a property, or require a visit to be postponed, modified, reassigned, or cancelled. Let’s begin with lightning. You do not have to see lightning for the hazard to exist. The National Weather Service guidance is simple: if you can hear thunder, lightning is close enough to strike you. When thunder roars, go indoors. That means no finishing the block, no “quick potty break,” and no waiting under a porch, tree, carport, or open garage. Those are not safe lightning shelters. A substantial enclosed building is the preferred shelter. If one is not available, an enclosed hard-topped vehicle with the windows closed provides protection. Once inside, remain there for at least 30 minutes after the last sound of thunder. Lightning can strike away from the main storm and can remain a threat while the storm is approaching or moving out of the area. For pet sitters, this creates an operational decision. If the sitter is already safely inside the client’s home, the outdoor walk may be replaced with indoor enrichment or delayed until conditions improve. If the sitter has not yet arrived, management may need to hold the visit, adjust the route, or determine whether safe entry is possible. And if the sitter is outside with a dog when thunder is heard, the priority is shelter—not completing the planned walking time. The second condition is dangerous wind. The phrase “high winds” can sound subjective, so the company should identify what makes wind unsafe for field work. The threshold may include an active high-wind or severe-thunderstorm warning, falling branches, airborne debris, damaged power lines, unstable trees, difficulty maintaining footing, or an inability to maintain safe control of the animal. A small dog can be struck by debris. A large or fearful dog may become difficult to control when trash cans, branches, signs, or other objects begin moving unexpectedly. Trees and utility lines can also fail after the strongest gusts have passed. The absence of rain does not mean the route is safe. Now consider flooding. Never drive or walk through moving water when you cannot verify its depth or the condition of the surface underneath it. Floodwater can conceal damaged pavement, open drains, debris, contamination, electrical hazards, or a current strong enough to destabilize a person or vehicle. Standing water around a property also requires caution. Water may be in contact with electrical equipment, damaged wiring, a downed line, or a compromised structure. The sitter does not need to determine whether the water is technically deep enough to be dangerous. The sitter needs to recognize that the route or property cannot be safely accessed and report the condition. The same principle applies to downed wires. Treat every downed line as energized. Do not approach it. Do not drive over it. Do not step into nearby water. Do not attempt to move a branch or object that is touching it. And do not assume that a line is harmless because it appears to be a cable or communications line. Field staff are not expected to identify utility infrastructure from inside a vehicle or from the end of a driveway. Create distance, leave the area safely, notify emergency services or the utility company when appropriate, and contact management. Here is the scenario. You arrive after a storm and see water covering part of the driveway. A line is down near the property. The pet is inside, and the visit is scheduled. The right decision is not to park farther away and walk around it. The right decision is not to contact the client and ask whether they think the line is electrical. The right decision is to remain clear of the area, leave safely, contact management, and document what you observed. The task does not outrank electrocution, flooding, or structural risk. That does not mean the pet is forgotten. It means the company moves into its emergency protocol. Management may contact the client, local emergency personnel, a nearby emergency contact, or another authorized person who can assess the pet’s immediate needs without sending the sitter into the hazard. Stop-work is not abandonment. It is the point where normal service ends and emergency planning begins. This is also why field staff need reliable weather tools. A weather app is not just something we check to decide whether to carry an umbrella. It is part of route planning. One free option is the official FEMA app. It provides real-time weather and emergency alerts and allows users to monitor multiple locations. That can be particularly useful for a pet sitting company serving several communities where conditions may differ across the service area. The National Weather Service does not currently operate its own official mobile app, but weather.gov provides forecasts, active warnings, radar, and local hazard information. A sitter can save the local weather.gov page as a shortcut on the phone’s home screen. Field staff should also verify that Wireless Emergency Alerts are enabled on their phones. These government-issued alerts can provide warnings for life-threatening conditions without requiring the worker to download or subscribe to an app. For heat-related route planning, the free OSHA-NIOSH Heat Safety Tool provides the current heat index, hourly forecasts, risk levels, and worker-protection recommendations based on the user’s location. That tool does not replace company policy, but it provides a common reference point for discussing heat exposure and outdoor work. No single app should be the entire weather plan. Phones lose power. Data service fails. Alerts can be delayed. A worker may cross from one warning area into another during the route. Use more than one source when severe weather is expected. Check the forecast before leaving, monitor alerts during the shift, and remain attentive to actual field conditions. The sky, roads, trees, standing water, emergency vehicles, blocked streets, and neighborhood damage are also information. And remember: a forecast tells you what may happen across an area. The sitter may be the first person in the company to see what has actually happened at a particular property. That observation needs to reach management quickly. When reporting a weather disruption, document the address or route location, the time, the conditions observed, any alerts received, whether the property could be approached safely, whether the pet was accessed, and what action was taken. Photographs may be useful when they can be taken from a safe location. Do not move toward the hazard to get a better picture. Management does not need a dramatic photograph. Management needs enough information to make the next operational decision. Before we finish, consider these three questions. Which conditions on your current route would cause you to stop before entering a property? Which clients have indoor enrichment or toileting alternatives that can replace an unsafe walk? And what information does your company expect you to provide when weather blocks a route or prevents access? The key takeaway is this: Weather decisions must prioritize human and animal safety above task completion. Some conditions are stop-work conditions before the visit begins. Before your next shift, review your route and identify one location that could become unsafe during flooding, high winds, or lightning. Then check your phone. Make sure emergency alerts are enabled, and make sure you know where to find reliable local weather information before you need it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit bethpasek1.substack.com/subscribe

  4. Jun 28

    Field Note #52: Apparently I Built a Thing

    One Year on Substack: Apparently I Built a Thing A year ago, in the very first Field Note, I wrote this: “I’m semi-retired, not out there lugging gear or answering midnight calls anymore—but every lesson, scar, and whisper from a terrified cat is still with me. This is a record. A reminder of what it costs to do this work well. I have no dog in the fight. No need to renew memberships. No script to sell. I’m just choosing—the stability to step back giving me the freedom to tell the truth as I lived it.” One year later, that still may be the clearest explanation of why Field Notes exists. I started because I had lived enough of the work to know what gets left out of the polished version. A year ago,Field Notes Story & Safety, started with no master plan, no funnel, no launch sequence, and absolutely no intention of becoming anyone’s “content creator.” There were just had a few things to say. Things that didn’t want to slip away as a small business owner, as a dog walker, or a pet sitter turned cat care specialist. Thoughts, feelings, and just had a few things to say the best way I knew how…through written words. That was it. The cliché goes write about the work behind the work. The parts of pet care that do not fit neatly into cute photos, booking apps, five-star reviews, or “best practices.” The messy parts. The safe and unsafe parts. The parts that sometimes break one’s morals, ethics, and heart. The part where somebody is standing in a client’s kitchen at 7 a.m. trying to make a good decision with a sick cat, bad weather moving in, and three more visits on the schedule. Somehow, one year later, Field Notes is still here. Actually, more than still here. And part of the reason it is still here is because a few people in this industry quietly kept saying the same thing: Keep going. Keep writing. “I love what you are doing over on Substack.” Some of them were industry leaders. Some were colleagues. Some were readers I did not even realize were even paying attention. They did not comment publicly. They did not share the posts. But every so often, a note would come through, a conversation would happen, or someone would say, “This needs to be said.” And that mattered or oddly a theme I had been working through would get reframed and elevated without reference or even acknowledgment. Because when you are writing into what sometimes feels like the void, especially about safety, responsibility, risk, and the unglamorous parts of professional pet care, encouragement counts. It does not mean everyone agrees. It just means somebody sees the value of continuing or even challenging the traditional thinking. So, the weekly writing continued. We tackled difficult topics and even poked the bear with a chuckle once in a while. This thing called Substack has grown into a weekly newsletter, a podcast, safety briefings, regulatory notes, industry conversations, conference material, and apparently a small international readership that includes places I had to look up on a map. And the numbers are still funny to me. Forty-seven followers and yet … Thousands of readers across 5 countries. More than 1,000 downloads on a less-than-10-minute weekly podcast that only started in March 2026. By internet standards, those numbers may not impress the algorithm, but then this isn’t for the algorithm, or Facebook, or Instagram, or tick-tock. It started as a one olde, experienced professional pet sitter writing about the hidden life of an overlooked career. But by legacy standards? By “is anybody actually listening standards?” By “can one voice start to shift a conversation” standards? Those numbers are more than enough. Palau, I am still looking at you. LOL. Field Notes for Pet Pros is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. And the funny thing is, the core idea has not changed. Pet care is work. Real work. People with real skills and bearing real risks. The people doing it deserve more than vibes, hustle slogans, and “just use common sense,” advice. As the pet sitting industry continues to grow, mature, and yes become more professional it deserves the language, systems and training that respects the reality of the job. They deserve someone willing to say: no, the phone is not a safety system; no, “we’ve always done it this way” is not a policy; no, a scratch, a fall, a bite, a heat event, a medication error, is a near miss not just “part of the job.” That is where Field Notes has settled. Not as a place for perfection. Not as a place for pretending I have all the answers. But as a place to document what I have seen, what I have learned, what I know from pet sitting, from cats to dogs, from safety work, from aging, from grief, from stubbornness, and from standing in the gap long enough to know when something is missing. And something has been missing in this industry. We talk a lot about professionalism, growth, profit and the client experience. But safety? Actual safety? The kind with accountability, hazard recognition, documentation, training, decision-making, and employer responsibility? It is not built around proving how much I know. It is built around helping someone else know what to do next. That distinction matters. Because in adult learning, success is not “I completed the module.” Success is a sitter recognizing the hazard sooner. Success is a business owner changing the procedure before someone gets hurt. Success is a team having language for the situation that used to be dismissed as “just part of the job.” Success is knowing when to stop, document, call, escalate, reschedule, refuse, or rethink the visit. That is the thing I made. Well, this conversation is still very young and very misunderstood by most of the industry. So maybe that is what this first year really became. A year where an olde career finally landed and got mashed up into a voice of standing in the gap for pet care professionals. A marker. A place where I started putting stakes in the ground. Pet sitters are not hobbyists when the work goes wrong. Dog walkers are not “just walking dogs” when they are alone, in public, in weather, with animals, keys, traffic, medications, clients, and time pressure. Cat sitters are not “just feeding cats” when they are monitoring chronic illness, giving insulin, noticing subtle decline, managing access, and deciding when something has crossed the line from normal to emergency. A year in, I am grateful for every reader, listener, quiet lurker, email opener, podcast downloader, and person who has said, “I never thought about it that way.” That is enough. Actually, that is more than enough. Because one year ago, I thought I was just writing down a few field notes. Sharing with any reader who would listen …what it really costs to do this work well. Turns out, we may have been building the beginning of a different kind of safety conversation this industry has needed for a very long time. I just didn’t realize that was where I was really going. Or that was the message trying to surface in a sea of hustle cultures. So here we are. Starting year two. Still not a guru, coach, or sales funnel builder for the next big thing. Just offering a few safety Tail Wagging lessons for less than the cost of a daily dog walk. I am still taking notes, asking better questions, and still standing in the gap. And apparently, still hitting publish. 🐾 This work is part of an ongoing legacy project rooted in presence, emotional literacy, field judgment, and soft-skills mentorship for animal care professionals. You are welcome to share this piece in staff meetings, mentorship circles, safety conversations, or quiet reflection spaces—with credit. Please do not republish, repackage, train from, or monetize this content—in part or whole—without written permission. These stories come from lived experience and are offered with care. © Beth Pasek, 2026. All rights reserved. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit bethpasek1.substack.com/subscribe

About

Field Notes delivers short safety briefings and field insights for professional pet sitters and pet-care business owners. These episodes translate real-world visits, risk decisions, and operational challenges into practical safety leadership for the pet-sitting profession. This publication is primarily educational. From time to time, Beth also works privately with pet-care businesses navigating complex safety, operational, or leadership challenges. bethpasek1.substack.com

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