Fixed Ops Roundtable

Ted Ings
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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

  1. قبل ٣ أيام

    Inside the Classroom That’s Redefining the Future of Automotive Leadership with CDK’s Mike Stoll

    What happens when you mix the next generation of automotive leaders with a campus that breathes innovation and free enterprise? You get something electric. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode of the Fixed Ops Roundtable, I sit down with CDK Global’s Mike Stoll, alongside Sarah Vantine, from the heart of Northwood University during the International Auto Show, and let me tell you, the energy here is contagious. Mike shares how CDK is helping shape the future of Fixed Ops by mentoring and empowering students who are already asking the right questions — questions about what consumers actually want, how to make dealership service experiences simpler, and how to bring genuine hospitality into the car business. We talk about the Fixed Operations class Mike leads, why he keeps driving hours just to spend time with these students, and what it’s really like to build a pipeline of passionate young professionals who are ready to rethink how dealerships operate from the inside out. There’s something truly special happening at Northwood, an entrepreneurial spark that’s redefining what it means to serve customers, lead with integrity, and innovate for the future of automotive. If you’ve ever wondered how we can attract, train, and retain the next generation of talent who care deeply about people, this episode is your sign to hit play. Because as Mike says, “Our best is yet to come.” Listen to the episode featuring Mike Stoll for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mike Stoll Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

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  2. ٣ نوفمبر

    Stop Guessing Who to Hire: Go Trego’s Data-Driven Way to Build High-Performing Dealership Teams With Cobi Collins

    What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it? That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show. Ted Ings and Sarah Vantine sit down with Cobi Collins of Go Trego, a leader who’s helping the industry rethink what it means to find, train, and retain top talent in a tech-driven world. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Cobi brings powerful insight into how dealerships can uncover the right people for the right roles, and why not everyone is built to be a GM (and that’s okay). You’ll hear how Go Trego’s data-driven approach is helping educators and dealers close skills gaps before students even graduate, giving them a head start in the real world. We also talk about the human side of technology, why people, not machines, will continue to drive automotive forward, and how creating an environment where talent and innovation work together is the real competitive edge. If you’ve ever wondered how to future-proof your dealership’s people strategy, or what it really takes to attract next-generation talent, this conversation will open your eyes to what’s coming next. 🎧 Hit play to hear how Go Trego is changing the way the industry thinks about people, progress, and purpose. Listen to the episode featuring Cobi Collins for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Cobi Collins Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

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  3. ٢٧ أكتوبر

    The Blueprint for Building the Next Generation of Automotive Pros with Jennifer Ness

    What happens when education and industry come together to shape the future of automotive leadership? In this episode we sit down with Jennifer Ness of Cox Automotive—a powerhouse conversation about partnership, purpose, and the people driving change in our industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Jennifer pulls back the curtain on Cox Automotive’s 20+ year relationship with Northwood University, sharing how hands-on education, real-world technology, and mentorship are preparing the next generation of automotive leaders. From the Cox Automotive Solutions Lab to internship programs that turn into full-time careers, this episode dives deep into how companies and universities can work together to fuel talent and innovation. Vanessa offers a student’s perspective, sharing how engagement from companies like Cox Automotive changes everything for young professionals discovering their place in this industry. And yes, there’s even a touching moment as Jennifer beams with pride talking about her daughter Katrina, a Northwood grad and leader who’s blazing her own trail in automotive. If you’ve ever wondered how to build genuine connections that open doors, or what it really takes to develop future-ready talent in the dealership world—this one’s for you. 🎧 Tune in to hear: The story behind Cox Automotive’s deep investment in Northwood Universityal-world education creates confident, career-ready graduatesWhy relationships are the real engine of success in our industryAnd the inspiring journey of students who became leaders through mentorshipThis is more than a conversation about business—it’s about legacy, community, and the next generation who will define the future of automotive. Listen to the episode featuring Jennifer Ness for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Jennifer Ness  Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

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  4. ٢٠ أكتوبر

    “Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis

    What if your customers never had to step foot in your dealership again, and still loved you for it? That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from Mike Calvert Toyota in Houston, Texas, we explore how Zapmoto is transforming pickup and delivery into one of the biggest customer satisfaction and retention opportunities in automotive today. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Clint shares how his team helps dealerships roll out seamless remote experiences, from providing vetted, insured drivers to integrating directly with your DMS for data-driven scheduling and communication. We also dig into: Why “convenience is kindness” might just be the new foundation of loyalty.How Zapmoto’s transparency model lets customers track their vehicles like a DoorDash delivery.The unexpected impact of removing customers from the lounge and how it lifts RO dollars by up to 50%.What every dealer can learn from the on-demand economy (and how to make it work for fixed ops).Clint’s passion for innovation, combined with his approach to dealership operations, makes this a must-listen for any leader looking to future-proof their service department and create experiences customers actually rave about. If you’ve ever wondered how to deliver the Amazon-level convenience your customers expect, without breaking your processes, this episode is your blueprint. Listen to the episode featuring Clint Curtis for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Clint Curtis Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    ٩ من الدقائق

  5. ١٣ أكتوبر

    How One Platform Can Simplify Your Entire Dealership Marketing Stack with Matthew Wilmsen of Affinitiv

    What if you could turn every service appointment into a potential car sale… automatically? In this episode, I sit down with Matthew Wilmsen of Affinitiv at Mike Calvert Toyota in Houston, Texas, and let’s just say, this conversation will make you rethink how your dealership uses data, AI, and marketing under one roof. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dive into the real-world applications of artificial intelligence and machine learning in fixed ops, not as buzzwords, but as business tools that actually move the needle. Matthew breaks down how Affinitiv helps dealers cut vendor clutter, save real money, and communicate smarter with customers through personalized, behavior-driven messaging. You’ll hear how:  AI can predict when your customers need service, even if they haven’t been back in months. Machine learning can switch up communication automatically, from email to mail to increase engagement. Dealer teams can identify exactly which 20 customers in the service lane are most likely to trade in today. Consolidating vendors into one connected platform can unlock a smoother, more profitable workflow across departments.Matthew also shares how Affinitiv’s tools help dealers not only retain customers but build long-term loyalty by uniting the fixed and variable sides of the business, something most stores are still trying to figure out. If you’ve ever felt like your marketing is “busy” but not effective, or that your tech stack is more complicated than it should be… this episode will show you what the next evolution of dealership marketing really looks like. 👉 Hit play to find out how AI is reshaping the service drive, and why those who embrace it now will lead the next decade of retail automotive. Listen to the episode featuring Matthew Wilmsen for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Matthew Wilmsen Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    ٧ من الدقائق

  6. ٦ أكتوبر

    What Really Happens to Your Data When You Trade In Your Car with Merry Marwig (Privacy4Cars)

    What if the car you just sold still remembers the last owner’s life? Their texts. Their contacts. Even their credit card. Yeah, that’s happening more often than you think. In this episode, I sit down with Merry Marwig, VP of Marketing at Privacy4Cars, live from Rohrman Automotive Group in Schaumburg, Illinois, to talk about one of the most overlooked (and fast-growing) challenges in automotive retail: data privacy inside vehicles. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We explore what actually happens to personal data when a car changes hands, from trade-ins and loaners to rentals and EVs, and the eye-opening risks that come with connected car technology. Merry shares some shocking real-life stories (including one where a driver unknowingly charged someone else’s credit card just by plugging in their EV), and we unpack what dealers can actually do to protect their customers, and themselves, from these privacy pitfalls. You’ll also learn how new state laws like New Jersey’s are forcing dealerships to adapt, how dealers across the country are turning data deletion into a revenue and marketing advantage, and why privacy might just become the next customer satisfaction battleground. If you’ve ever wondered what happens to all the data we leave behind in our cars, or how your dealership can get ahead of this new wave of compliance and trust, this episode will change the way you look at vehicle turn-ins forever. Listen to the episode featuring Merry Marwig for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Merry Marwig Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

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  7. ٢٩ سبتمبر

    Inside Dealer Pay: What Every Dealer Needs to Know About Payment Solutions with Sandy Nyiri

    Ever notice how dealers don’t think about payment solutions until there’s a problem? That’s where things can get messy. In this episode, my guest is Sandy Nyiri of Dealer Pay at the Rohrman Automotive Group in Schaumburg, Illinois. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What makes a dealership-specific payment platform different from just another processor.Why integration with your DMS isn’t optional anymore.What a “good install” actually looks like (hint: it’s not just plugging in a terminal).The kind of real, human support that can make or break your dealership’s cash flow and customer experience.Sandy also shares why Dealer Pay shows up in person during installs, training employees department by department so the system actually works in the real world—not just on paper. If you’ve ever been bounced around by generic customer service and left without a solution for days, you’ll understand exactly why this conversation matters. This is more than just about payments. It’s about delivering a seamless, trustworthy experience for both your employees and your customers. Listen to the episode featuring Sandy Nyiri for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Sandy Nyiri Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    ٥ من الدقائق

  8. ٢٢ سبتمبر

    Why Every Dealership Should Pay More Attention to Parts Managers with Kaylee Felio

    In this episode, my guest is Kaylee Felio, Sales and Marketing Manager at PartsEdge, joining us from the Snell Motor Companies in Dallas, Texas. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Kaylee and I talk about why parts managers are so critical to a dealership’s success but often left out of the bigger leadership conversations. She shares why supporting new managers is more important than ever, especially as many seasoned leaders are retiring, and how PartsEdge is helping fill that gap. You’ll hear real stories from dealerships, including how long-term partnerships with PartsEdge have helped parts departments run stronger, and why inventory management in parts is every bit as important as used car inventory. If you’ve ever wondered what makes a parts department thrive, or why some struggle, this conversation will give you a clear picture. Kaylee has a way of making complex challenges simple to understand and practical to act on. Listen to the episode featuring Kaylee Felio for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kaylee Felio Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

المعلومات

  • صناع العمل
    Ted Ings
  • سنوات النشاط
    ٢٠٢٢ - ٢٠٢٥
  • الحلقات
    ٢٥٣
  • التقييم
    ملائم
  • حقوق النشر
    © 2025 Fixed Ops Roundtable
  • موقع البرنامج على الويب
    Fixed Ops Roundtable

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