Fixed Ops Roundtable

Ted Ings
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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

  1. 2 天前

    Inside Dealer Pay: What Every Dealer Needs to Know About Payment Solutions with Sandy Nyiri

    Ever notice how dealers don’t think about payment solutions until there’s a problem? That’s where things can get messy. In this episode, my guest is Sandy Nyiri of Dealer Pay at the Rohrman Automotive Group in Schaumburg, Illinois. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What makes a dealership-specific payment platform different from just another processor.Why integration with your DMS isn’t optional anymore.What a “good install” actually looks like (hint: it’s not just plugging in a terminal).The kind of real, human support that can make or break your dealership’s cash flow and customer experience.Sandy also shares why Dealer Pay shows up in person during installs, training employees department by department so the system actually works in the real world—not just on paper. If you’ve ever been bounced around by generic customer service and left without a solution for days, you’ll understand exactly why this conversation matters. This is more than just about payments. It’s about delivering a seamless, trustworthy experience for both your employees and your customers. Listen to the episode featuring Sandy Nyiri for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Sandy Nyiri Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    5 分鐘

  2. 9月22日

    Why Every Dealership Should Pay More Attention to Parts Managers with Kaylee Felio

    In this episode, my guest is Kaylee Felio, Sales and Marketing Manager at PartsEdge, joining us from the Snell Motor Companies in Dallas, Texas. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Kaylee and I talk about why parts managers are so critical to a dealership’s success but often left out of the bigger leadership conversations. She shares why supporting new managers is more important than ever, especially as many seasoned leaders are retiring, and how PartsEdge is helping fill that gap. You’ll hear real stories from dealerships, including how long-term partnerships with PartsEdge have helped parts departments run stronger, and why inventory management in parts is every bit as important as used car inventory. If you’ve ever wondered what makes a parts department thrive, or why some struggle, this conversation will give you a clear picture. Kaylee has a way of making complex challenges simple to understand and practical to act on. Listen to the episode featuring Kaylee Felio for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kaylee Felio Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    6 分鐘

  3. 9月15日

    How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon

    What if the way you manage your fleet could flip from being a cost center to a profit center? In this episode I’m joined by Shawn Concannon, President of TSD Mobility by Reynolds and Reynolds, and Ed Roberts of Bozard Ford Lincoln. Katrina Ness and Sarah Vantine sat down with them live at the Reynolds and Reynolds Amplify event in Dallas to talk about a part of fixed ops that doesn’t always get the spotlight: fleet management. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How AI is reshaping fleet management, from damage detection to real-time transparency with customers.Why putting the wrong person in charge of your fleet can cost you millions—and what happens when you hire the right leader.How Bozard Ford Lincoln turned their loaner and rental operation into a profit center by rethinking accountability and utilization.Where TSD Mobility is headed next and why dealerships should pay attention now.This isn’t just about cars, contracts, or technology. It’s about transforming one of the most overlooked areas of fixed ops into a strategic advantage that directly impacts customer trust, efficiency, and profitability. Listen to the episode featuring Shawn Concannon & Ed Roberts for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Shawn Concannon & Ed Roberts Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    10 分鐘

  4. 9月8日

    The Hidden Cost of Bad Integrations in Fixed Ops (and How to Solve It)

    In this episode my guests are Ashleigh Norton, VP of Marketing at Blink AI, and Ken Mauldin, Director, Platform Fixed Operations at Snell Motor Companies. Katrina and I sat down with them inside Snell’s stunning Dallas facility to talk about something every dealership wrestles with: how to keep operations efficient without burning out your people or frustrating customers. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dig into why the right integrations aren’t just about saving time—they affect everything from advisor morale to customer satisfaction. Ken shares what he looks for in a tech partner (and what he’ll never tolerate), while Ashleigh pulls back the curtain on how AI is already changing the service drive in ways that reduce the busywork and free people up to do their best work. You’ll hear practical examples of how small steps with AI can take pressure off your BDC, how the wrong systems can quietly eat away at efficiency, and why choosing the right partner matters more than chasing the newest tool. If you’ve been curious about where AI really fits in fixed ops—or you’re tired of hearing the hype without the reality—this episode will give you grounded insights from the people who are living it every day. Listen to the episode featuring Ashleigh Norton & Ken Mauldin  for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Ashleigh Norton & Ken Mauldin Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    7 分鐘

  5. 9月1日

    The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn

    In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City. Mickey has spent more than 35 years in the F&I space, and he brings a perspective that challenges the way many dealers think about customer loyalty. We talk about how authenticity, sincerity, and empathy can completely change the way customers experience the F&I office, and why those qualities matter more today than ever. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why the F&I department is where customer retention really begins.How training and education can transform business managers from “paint-by-numbers” into trusted advisors.The overlooked role of service contracts in keeping customers coming back to your store.And what Mickey calls the “real war” for control of the customer—OEMs vs. franchise dealers.Mickey doesn’t hold back. From repeat and referral strategies to the future of dealer services, he gives us a candid look at what it takes to win with today’s customers. If you want practical ideas on how F&I, service, and sales can work together to strengthen repeat and referral business, this episode is worth your time. Listen to the episode featuring Mickey Quinn for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mickey Quinn Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    9 分鐘

  6. 8月25日

    How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins

    What if the future of your dealership didn’t just rely on humans or AI, but the two working together in ways we’ve never seen before? In this episode my co-host Sarah Vantine and I sit down at Uber’s World Headquarters in New York City with Tim Mullins, Chief Market Transformation Officer at Capital One. Together, we explore how technology is rewriting the customer experience in dealerships without losing the human touch that matters most. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why AI is moving past simple prompts to a system that thinks and responds like a human.How Capital One’s Chat Concierge is already giving dealers an edge by remembering context and carrying conversations forward.What this means for the future of customer experience, from online research to walking into the showroom.Why the best strategy isn’t replacing people, but empowering them with AI tools that make every interaction smoother, faster, and more human.Tim doesn’t sugarcoat it, dealers who lean into AI today are setting themselves up to win tomorrow. And for those still on the fence, this conversation makes it clear why waiting could mean getting left behind. If you’ve ever wondered where AI is really taking the industry and how it ties directly into your dealership’s future, this is the episode you don’t want to miss. Listen to the episode featuring Tim Mullins for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tim Mullins Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    8 分鐘

  7. 8月18日

    How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson

    In this episode, my guest is Christie Wilson from Uber for Business, and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in automotive. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why “courtesy rides” are no longer just about shuttles or costly loaner fleetsHow Uber for Business is helping dealerships cut costs while actually improving customer satisfactionThe hidden expenses of shuttles that nobody really talks about (and how dealerships can free themselves from them)A behind-the-scenes look at new integrations and tools Uber is rolling out for the auto industryChristie shares what’s working, what dealerships are getting wrong, and why customers ultimately care more about speed and convenience than whether they’re put in a shuttle or given a loaner. If you’ve ever wondered how to simplify fixed ops logistics while creating a smoother customer experience, this is a conversation you’ll want to lean into. Listen to the episode featuring Christie Wilson for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Christie Wilson Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    5 分鐘

  8. 8月11日

    What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds)

    In this episode, I’m joined by Christopher Walsh, President and Acting CEO at Reynolds and Reynolds — a man who’s spent 38 years inside the walls of one of the automotive industry’s most influential companies. From starting in customer support to now steering the entire ship, Chris has seen every side of the business… and he’s not slowing down. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the leadership style that’s guided him, and how a single dealership meeting in New Jersey sparked a program that’s now helping dealers across the country get more value from the tools they already have. Chris also shares how Reynolds is building AI into their products in a way that actually helps dealers — from Spark AI to their new robotics initiative that’s speeding up parts delivery to techs in the service bay. You’ll hear: How connecting online and in-store shoppers can create one seamless experienceWhy e-contracting could mean the difference between waiting days for funding… or just hoursHow combining multiple data sources into one view changes how you market to customersWhat it takes to remove the roadblocks that slow down both your team and your customersChris isn’t just talking about change, he’s showing how one of the industry’s oldest names is making moves to stay ahead of it. If you want to see where dealerships could be headed next and how technology might actually make the experience more human, this conversation is worth every minute.  Listen to the episode featuring Christopher Walsh for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Christopher Walsh Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    9 分鐘
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3.7
（滿分 5 顆星）
6 則評分

簡介

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

資訊

  • 創作者
    Ted Ings
  • 活躍年代
    2022年 - 2025年
  • 集數
    247
  • 年齡分級
    兒少適宜
  • 版權
    © 2025 Fixed Ops Roundtable
  • 節目網站
    Fixed Ops Roundtable

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