FlightPlan: Quick Consults

Brenda Tassava Medina, CVPM, CVJ

Helping you navigate the turbulence of Veterinary Practice Ownership in 20 minutes or less. After all, your practice didn't come with an owner's manual!

Episodes

  1. Is Your Veterinary Practice Healthy? The Metrics That Matter Most

    JAN 9

    Is Your Veterinary Practice Healthy? The Metrics That Matter Most

    What does it really mean for a veterinary practice to be healthy? In this episode of FlightPlan: Quick Consults, we take a closer look at the vital signs of a thriving veterinary practice - the key indicators that go beyond surface-level numbers and reveal what’s actually happening inside the hospital. Our panel explores essential “vital signs” that signal true practice health, sharing multiple perspectives on what leaders should be monitoring and why. The conversation also dives into a timely question many practices are wrestling with: Should we be moving back to the 20-minute exam—and what’s the real impact on teams, clients, and care? From operational flow to team experience and sustainability, this quick consult offers practical insights to help practice leaders assess where they stand and make informed adjustments before small issues become bigger problems. Panelists for this episode: Brenda Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary ConsultingDebbie Hill, CVPM, SPHR, SHRM-SCP, Consultant at Encore Veternary ConsultingTiffany Consalvo, CVPM, CCFP, Director of Leadership & Operations at Encore Vet GroupBen Spinks, Co-Owner & Managing Director at Tipp City Veterinary HospitalThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    23 min
  2. Veterinary Course Correction: Preventing Burnout Through Culture & Systems

    12/29/2025

    Veterinary Course Correction: Preventing Burnout Through Culture & Systems

    In this episode of FlightPlan: Quick Consults, host Brenda Tassava Medina, President of Encore Veterinary Consulting, sits down with three experienced veterinary leaders to talk about the early warning signs of burnout, the role culture and systems play in team well-being, and the small, practical changes that can make a big difference. Our guests share how leaders can spot burnout before it breaks a team, along with one simple 20-minute system they’ve seen save practices hours each week—reducing stress, improving clarity, and helping teams stay engaged and supported. Joining Brenda for this quick consult: Carol Hurst, LVT CVPM, CVJ, CCFP, Consultant, Encore Veterinary ConsultingBrandon Hess, CVPM, CCFP, SHRM-CP, Veterinary Consultant & Practice OwnerJosh Vaisman, MAPPCP, CCFP, Founder and Lead Positive Change Agent, Flourish Veterinary ConsultingIf you’re a veterinary leader looking for realistic, actionable ways to protect your team and create a healthier practice environment, this episode offers insights you can start using right away. __ Resources mentioned during episode: Compassion-Satisfaction Accreditation (C-SAW) ProgramBook - Off Balance: Getting Beyond the Work-Life Balance Myth to Personal and Professional Satisfaction by Matthew KellyThe Finch AppThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    27 min

Ratings & Reviews

5
out of 5
4 Ratings

About

Helping you navigate the turbulence of Veterinary Practice Ownership in 20 minutes or less. After all, your practice didn't come with an owner's manual!