FlightPlan: Quick Consults

Brenda Tassava Medina, CVPM, CVJ
  • 5,0 (7)
  • Khởi nghiệp

Helping you navigate the turbulence of Veterinary Practice Ownership in 20 minutes or less. After all, your practice didn't come with an owner's manual!

  1. 8 giờ trước ·  Video

    The Leadership Trap: Managing Everyone the Same Way

    Why does one leadership style never work for every employee? Brenda sits down with Debbie Hill, Brandon Hess, and Amy Tipton to make the case that "treat people the way THEY want to be treated" beats the golden rule when it comes to leadership — and that management should stay consistent while leadership has to flex person-by-person. From there, the panelists dig into what adapting actually looks like — creativity, vulnerability, boundaries, tools like the Predictive Index — and why balancing awareness of your team with self-awareness is what separates good leaders from great ones. Books mentioned throughout the episode: First Break All the Rules from GallupPlease Understand Me: Character and Temperament Types by David Keirsey & Marilyn BatesEmotional Intelligence 2.0 by Dr. Travis Bradberry & Dr. Jean GreavesTrust & Inspire by Stephen CoveyHost = Brenda Tassava Medina, CVPM, CVJ, President of Encore Veterinary Consulting Panelists: Debbie Hill, CVPM, SPHR, SHRM-SCP, Consultant at Encore Veternary ConsultingBrandon Hess, CVPM, CCFP, Partner at Grants Lick Veterinary HospitalAmy Tipton, COO at Encore Vet GroupThank you to Joan Marshall of PIMidlantic for sponsoring this episode! Want to take the Predictive Index Assessment? Click here! Thanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    The Leadership Trap: Managing Everyone the Same Way

  2. 7 thg 8 ·  Video

    Why Good Teams Still Miscommunicate

    If your team cares about doing right by clients and each other, why does communication still go sideways so often? Our panelists dig into that question this episode, and the answer isn't a lack of effort — it's that we all show up wired differently. Different motivators, different learning styles, and moments where passion or emotion take over can make even well-intentioned people miss each other.  We also get into what leaders can do to reduce day-to-day friction without becoming full-time mediators: starting from a clear "why," staying consistent about practicing communication as a team, anchoring conflict in shared values, and building enough trust that people can work things out without leadership stepping in every time. Host = Brenda Tassava Medina, CVPM, CVJ, President of Encore Veterinary Consulting Panelists: Amy Brauns, RVT, CVPM, Hospital Administrator at Everhart Veterinary MedicineTiffany Consalvo, CVPM, CCFP, Director of Leadership & Operations at Encore Vet GroupCrystal Hardison, RVT, CVPM, Practice Manager at Winterville Animal CareThank you to Joan Marshall of PIMidlantic for sponsoring this episode! Want to take the Predictive Index Assessment? Click here! Thanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    Why Good Teams Still Miscommunicate

  3. 31 thg 7 ·  Video

    The Cost of Hiding Our Humanity

    Every day, veterinary teams move from a euthanasia appointment straight into a new puppy visit — and are expected to just switch gears. But what does that emotional whiplash actually cost us, and do we have permission to feel it? In this episode, Natalie Marks, DVM, CVJ, CCFP, Elite FFCP-VA and Founder/CEO of VANE, joins us to discuss ideas from her article "3 Ways Veterinarians Can Stay Present Without Burning Out" (Today's Veterinary Business). We dig into why teams need to align on whether it's okay to grieve, cry, or show emotion in front of clients — and why the answer should be yes. We also explore the real relationship between efficiency and humanity and we also dive into the question: when does healthy resilience curdle into emotional armor that disconnects us from our patients, clients, and each other? Natalie introduces the idea of "clinical empathy" and a gut-check for spotting numbness before it takes hold, plus a concrete next step that leadership teams can implement to build a culture where being human is welcome, not hidden. Thank you to Joan Marshall of PIMidlantic for sponsoring this episode! Want to take the Predictive Index Assessment? Click here! Thanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    The Cost of Hiding Our Humanity

  4. 24 thg 7 ·  Video

    People Aren't Difficult, They're Different

    Why do so many good people struggle to work together? Often it's not a personality clash — it's that high performers don't understand what actually drives their own behavior, let alone anyone else's. In this episode, we break down what the Predictive Index really is: a behavioral assessment that reveals the innate drives behind why we act the way we do. We dig into why a diverse team is such an asset once everyone understands each other's wiring, and how PI gives teams shared language for conflict resolution instead of guesswork. Understanding natural workstyles doesn't mean changing who someone is — it means knowing when a teammate is stretching outside their comfort zone and supporting them through it. The result is a stronger, more self-aware culture, built on a language everyone shares. Thank you to Joan Marshall of PIMidlantic for sponsoring this episode! Want to take the Predictive Index Assessment? Click here! Host = Brenda Tassava Medina, CVPM, CVJ, President of Encore Veterinary Consulting Panelists: Melissa Mauldin, CVPM, SHRM-SCP, ACC, VP of Human Resources, Encore Vet GroupCarol Hurst, LVT, CVPM, CVJ, CCFP, Consultant, Encore Veterinary ConsultingDevin Whalen, Chief of Staff, Encore Vet GroupThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    People Aren't Difficult, They're Different

  5. 17 thg 7 ·  Video

    7 Recipes For Unreasonable Hospitality in Veterinary Medicine

    Brenda flies solo this episode to unpack the book, Unreasonable Hospitality through a veterinary lens, breaking down 7 recipes for creating standout experiences for your team and clients. From mise-en-place-style preparation before appointments to the small, intentional details that turn a single visit into years of loyalty, Brenda shares real practice examples, including a Southeast Texas team that anticipates doctors' needs before they even walk into the exam room, and a Medical Director whose handwritten notes kept client relationships personal even as his schedule got busier. Along the way, Brenda covers why empathy matters in every interaction, what vet med can learn from the trust between a restaurant's front and back of house, how practice owners set the tone the way chefs and restaurateurs do, and why training your team well before service begins is the real secret ingredient. Resources mentioned: Unreasonable Hospitality, written by Will GuidaraThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    7 Recipes For Unreasonable Hospitality in Veterinary Medicine

  6. 10 thg 7 ·  Video

    Beyond Burnout 3-Part Series // Part 3: Beyond Resilience - Building Practices That Support Leaders Instead of Draining Them

    We've talked about what burnout looks like and why managers feel stuck in the middle. Part 3 is where we get to the part that actually matters: what do we do about it? Backed by the same VHMA research that sparked this series, we close out Beyond Burnout with a forward-looking conversation about what sustainable veterinary leadership actually looks like in 2026 and beyond. From the simplest one-change-tomorrow answer (hint: let your team make more decisions) to what it takes to build a practice culture where managers can genuinely recover and grow, this episode is part practical and part permission slip. Veterinary medicine is a dysregulating field by nature — and when we get better at creating emotional safety at every level, everyone benefits. If you've made it through all three parts of this series, this one's the payoff. Host = Brenda Tassava Medina Panelists: Julie Squires, CCFP, CMLC, Rekindle SolutionsSusie Crockett, CVPM, Director of Practice Management at Noah's Animal HospitalsJosh Vaisman, MAPPCP, CCFP, Founder and Lead Positive Change Agent, Flourish Veterinary ConsultingThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    Beyond Burnout 3-Part Series // Part 3: Beyond Resilience - Building Practices That Support Leaders Instead of Draining Them

  7. 3 thg 7 ·  Video

    Beyond Burnout 3-Part Series // Part 2: Caught in the Middle - Why Veterinary Managers Feel Trapped Between Teams & Leadership

    Practice managers are accountable for results they don't always have authority to control, caught between what their team needs and what leadership is asking for. It's a setup that breeds burnout — and according to a recent VHMA study, it's pushing nearly half of managers to consider walking away from their roles. In Part 2 of our Beyond Burnout series, we dig into what it feels like to lead from the middle and what you can do about it. We cover why managers tend to report the lowest levels of wellbeing in any organization, how to maximize influence within the sphere you do control, and the fire-fighting trap: why some practices live in constant crisis mode and the one leadership behavior that keeps the cycle going. If you've ever felt like everything is urgent and all of it lands on you, this one's worth a listen. Host = Brenda Tassava Medina Panelists: Julie Squires, CCFP, CMLC, Rekindle SolutionsSusie Crockett, CVPM, Director of Practice Management at Noah's Animal HospitalsJosh Vaisman, MAPPCP, CCFP, Founder and Lead Positive Change Agent, Flourish Veterinary ConsultingThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    Beyond Burnout 3-Part Series // Part 2: Caught in the Middle - Why Veterinary Managers Feel Trapped Between Teams & Leadership

  8. 26 thg 6 ·  Video

    Beyond Burnout 3-Part Series // Part 1: The Hidden Reality of Veterinary Leadership Burnout

    A recent VHMA study found that 48% of veterinary practice managers are considering leaving their role. That number should stop us in our tracks — but for many practices, the warning signs go unnoticed until it's too late. In Part 1 of our Beyond Burnout series, we get into what burnout actually looks like in practice managers before they hit the wall. It doesn't always arrive as a dramatic breakdown. It shows up as cynicism creeping in, patience wearing thin, and a growing inability to be fully present — for your team or your family. We unpack the buildup of compassion fatigue, the loneliness of being "at the top," and why so many managers are burning out under the weight of expectations that no single person was ever meant to carry. If you're a practice manager, a leader, or someone who works alongside one — this episode is worth your time. Host = Brenda Tassava Medina Panelists: Julie Squires, CCFP, CMLC, Rekindle SolutionsSusie Crockett, CVPM, Director of Practice Management at Noah's Animal HospitalsJosh Vaisman, MAPPCP, CCFP, Founder and Lead Positive Change Agent, Flourish Veterinary ConsultingThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    Beyond Burnout 3-Part Series // Part 1: The Hidden Reality of Veterinary Leadership Burnout
Xem tất cả (33)

Xếp Hạng & Nhận Xét

5
/5
7 Xếp hạng

Giới Thiệu

Helping you navigate the turbulence of Veterinary Practice Ownership in 20 minutes or less. After all, your practice didn't come with an owner's manual!

Thông Tin

  • Nhà sáng tạo
    Brenda Tassava Medina, CVPM, CVJ
  • Năm hoạt động
    2025 - 2026
  • Tập
    33
  • Xếp hạng
    Sạch
  • Bản quyền
    © 2026 FlightPlan: Quick Consults
  • Trang web chương trình
    FlightPlan: Quick Consults

Có Thể Bạn Cũng Thích