FlightPlan: Quick Consults

Brenda Tassava Medina, CVPM, CVJ
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Helping you navigate the turbulence of Veterinary Practice Ownership in 20 minutes or less. After all, your practice didn't come with an owner's manual!

  1. Beyond Burnout 3-Part Series // Part 2: Caught in the Middle - Why Veterinary Managers Feel Trapped Between Teams & Leadership

    hace 2 días ·  Video

    Beyond Burnout 3-Part Series // Part 2: Caught in the Middle - Why Veterinary Managers Feel Trapped Between Teams & Leadership

    Practice managers are accountable for results they don't always have authority to control, caught between what their team needs and what leadership is asking for. It's a setup that breeds burnout — and according to a recent VHMA study, it's pushing nearly half of managers to consider walking away from their roles. In Part 2 of our Beyond Burnout series, we dig into what it feels like to lead from the middle and what you can do about it. We cover why managers tend to report the lowest levels of wellbeing in any organization, how to maximize influence within the sphere you do control, and the fire-fighting trap: why some practices live in constant crisis mode and the one leadership behavior that keeps the cycle going. If you've ever felt like everything is urgent and all of it lands on you, this one's worth a listen. Host = Brenda Tassava Medina Panelists: Julie Squires, CCFP, CMLC, Rekindle SolutionsSusie Crockett, CVPM, Director of Practice Management at Noah's Animal HospitalsJosh Vaisman, MAPPCP, CCFP, Founder and Lead Positive Change Agent, Flourish Veterinary ConsultingThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    22 min
  2. Beyond Burnout 3-Part Series // Part 1: The Hidden Reality of Veterinary Leadership Burnout

    26 jun ·  Video

    Beyond Burnout 3-Part Series // Part 1: The Hidden Reality of Veterinary Leadership Burnout

    A recent VHMA study found that 48% of veterinary practice managers are considering leaving their role. That number should stop us in our tracks — but for many practices, the warning signs go unnoticed until it's too late. In Part 1 of our Beyond Burnout series, we get into what burnout actually looks like in practice managers before they hit the wall. It doesn't always arrive as a dramatic breakdown. It shows up as cynicism creeping in, patience wearing thin, and a growing inability to be fully present — for your team or your family. We unpack the buildup of compassion fatigue, the loneliness of being "at the top," and why so many managers are burning out under the weight of expectations that no single person was ever meant to carry. If you're a practice manager, a leader, or someone who works alongside one — this episode is worth your time. Host = Brenda Tassava Medina Panelists: Julie Squires, CCFP, CMLC, Rekindle SolutionsSusie Crockett, CVPM, Director of Practice Management at Noah's Animal HospitalsJosh Vaisman, MAPPCP, CCFP, Founder and Lead Positive Change Agent, Flourish Veterinary ConsultingThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    19 min
  3. Mentorship Isn't Training

    19 jun ·  Video

    Mentorship Isn't Training

    Handing someone a skills checklist isn't mentorship. It's a starting point! In this episode, our panelists dig into why the veterinary profession has long conflated training with mentoring, and what it actually looks like to invest in someone's growth beyond the checklist.  From the value of having a mentor outside your direct chain of command, to why safe spaces to fail matter more than credentials, to the real cost of skipping mentorship altogether, this conversation challenges the way vet practices think about developing their people. Resources mentioned in the episode: AAHA Mentoring GuidelinesHost = Brenda Tassava Medina, CVPM, CVJ Panelists: Dr. Tim Loonam, Chief Veterinary Officer at Encore Vet Group and Veterinarian at Grace Animal HospitalDr. Dani Rabwin, Founder at Ready, Vet, Go!Melissa Mauldin, CVPM, SHRM-SCP, ACC, VP of HR at Encore Vet GroupThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    33 min
  4. AI in Veterinary Medicine: Hype or Help?

    12 jun ·  Video

    AI in Veterinary Medicine: Hype or Help?

    AI is everywhere — but what does it actually look like in a veterinary clinic? In this episode, we get practical: where AI is genuinely saving time (we're talking hours per vet), how it's transforming medical records and reducing cognitive load, and what real-world experience with AI in lab equipment looks like. We also tackle the risks — over-reliance, the fear that saved time just means more appointments (it shouldn't), and what to tell clients who worry AI is making medical decisions about their pet. Plus, we dig into AI medical scribes and how offloading documentation can actually strengthen your client relationships. And the question everyone's navigating: how do you communicate AI use to clients in a way that's transparent and builds trust? 🎉 Special offer for FlightPlan listeners: Save $100 on registration to the Pawsitive Intelligence AI conference at pawsitiveintelligence.ai using code FLIGHTPLAN at checkout. Host = Brenda Tassava Medina, CVPM, CVJ Panelists: Gabriel Baldinucci, CEO of Pawsitive HoldingsDr. Andrew Ciccolini, Chief Veterinary Officer at SerenityVetThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    19 min
  5. The Case for Standardization: Why Your PIMS Codes Matter More Than You Think

    5 jun ·  Video

    The Case for Standardization: Why Your PIMS Codes Matter More Than You Think

    Inconsistent PIMS codes don't just create an organizational headache — they undermine every financial, clinical, and operational decision that flows from your data. In this episode, we dig into what it actually costs your practice when everyone's coding differently, and why fixing it matters more than most teams realize. From the classic dental coding dilemma (does that x-ray live under dentistry, radiology, or anesthesia?) to benchmarking chaos when practices aren't speaking the same language, our guests unpack the real downstream consequences — and share practical advice on where to start. Whether you're independent or part of a group, you don't have to overhaul everything at once. Clean, standardized data is what gives your team the clarity to make confident decisions at every level. Host = Brenda Tassava Medina, CVPM, CVJ Panelists: Nora Zarcone, VP, Sales and Revenue Growth at BitWerxHannah Bates, Operations Support Specialist at Encore Vet GroupBen Spinks, Co-Owner & Managing Director at Tipp City Veterinary HospitalThank you to Purina for sponsoring today's episode! Thanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    21 min
  6. Culture Isn't a Perk, It's a Performance Driver

    29 may ·  Video

    Culture Isn't a Perk, It's a Performance Driver

    In this episode, our panelists unpack the leadership behaviors that can quietly erode trust, even when intentions are good, from inconsistency in communication and accountability to the impact of favoritism and the importance of leaders admitting their own mistakes. They also share practical, repeatable ways leaders can build stronger, higher-performing teams every single week — including creating space for honest conversations before problems escalate, following through on the small things, and making time for genuine human connection. If you’re looking to strengthen trust, improve team culture, and become a more intentional leader, this quick consult is packed with insights you can put into practice right away. Resources mentioned: Book - Nine Minutes On MondayHost = Brenda Tassava Medina, CVPM, CVJ Panelists: Shannon Lovley, CVPM, Senior Consultant at Vet PositiveCarol Hurst, LVT, CVPM, CVJ, CCFP, Consultant at Encore Veterinary ConsultingThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    16 min
  7. The Middle Manager Gap: Why Your Leaders Feel Stuck

    22 may ·  Video

    The Middle Manager Gap: Why Your Leaders Feel Stuck

    Veterinary practices often promote their best people and then wonder why things aren't working. Sound familiar? In this episode, Brenda Tassava Medina, Amy Brauns, Melissa Mauldin and Angela Gainey dig into one of the most overlooked problems in practice leadership: what happens after the promotion. Too often, new leaders are handed a title and left to figure the rest out on their own. No coaching, no resources, no roadmap. Just sink or swim. The panel also tackles the question of what would change everything for a new veterinary leader if developed early! If your middle managers feel stuck, this episode will tell you why and where to start! Resources mentioned: Leadership scorecards - email Brenda at brenda.medina@encorevet.comBook - From Bud to BossHost: Brenda Tassava Medina, CPVM, CVJ, MVLCE Panelists: Amy Brauns, RVT, CVPM, Hospital Administrator at Everhart Veterinary GroupMelissa Mauldin, CVPM, SHRM-CP, ACC, Vice President of HR at Encore Vet GroupAngela Gainey, CVPM, Practice Administrator at Uniontown Veterinary ClinicThanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    16 min
  8. What We Keep Hearing: The Patterns Behind High-Functioning Veterinary Practices

    15 may

    What We Keep Hearing: The Patterns Behind High-Functioning Veterinary Practices

    Months of conversations. Dozens of perspectives. And some very clear patterns! In this solo episode, Brenda Tassava Medina shares the themes she keeps hearing from high-functioning veterinary practices and what struggling ones consistently miss. The best practices aren't running on hustle. They're intentional about how work flows, how culture gets built, and how their teams are set up to succeed. Brenda also gets into something that stops a lot of leaders in their tracks: the problem you think you have is usually not the real one! Tune in to find out what the patterns are telling us. Thanks for listening! Website: https://encorevet.com/ Facebook: https://www.facebook.com/encoreveterinaryconsulting Instagram: @encorevetconsulting Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

    15 min
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Helping you navigate the turbulence of Veterinary Practice Ownership in 20 minutes or less. After all, your practice didn't come with an owner's manual!

Información

  • Creador
    Brenda Tassava Medina, CVPM, CVJ
  • Años de actividad
    2025 - 2026
  • Episodios
    27
  • Clasificación
    Apto
  • Copyright
    © 2026 FlightPlan: Quick Consults
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