Free Range Vision

Marjen
  • 5.0 (4)
  • MANAGEMENT
  • UPDATED BIWEEKLY

Welcome to Free Range Vision—the podcast where we explore what it takes to grow in health, care, and leadership, both in and out of the clinic. For nearly two decades, Matt Jensen and Dr. Vance Thompson have been blazing new trails in practice, business, and team leadership. From the lessons we’ve learned to the challenges we’ve faced, we’ll give you the tools to navigate your own journey and empower your team as you explore together. So whether you’re leading a practice, managing a team, or just trying to build a better culture, you're in the right place.

  1. JAN 13

    Take it Easy: How to "Effortlessly" Build Customer Loyalty

    From handwritten notes to surprise gifts, companies continue to chase the idea of creating loyal customers through “magic” moments. But research tells a different story; Loyalty doesn't come from magic. It comes from making things easy. It’s this methodology that’s made clinics like Vance Thompson Vision in Sioux Falls, SD become world-renowned. In this episode, Matt Jensen and Vance Thompson share the secret to crafting consistent, “effortless” experiences for customers, including actionable strategies you can apply to your workflow.

    44 min

  2. JAN 6

    Designing Patient Education Seminars That Truly Work Pt. 2

    Education equals empowerment. This is especially true for patients, and one of the prime reasons every clinic should consider hosting a refractive seminar. These seminars are more than a simple lecture—they’re a prime opportunity to meet patients where they are, answer questions and dispel any misinformation or concerns they might have about refractive surgery. Join Matt and Vance as they share what makes an impactful refractive seminar for patients and how it can promote your practice.

    29 min

  3. 12/23/2025

    Designing Patient Education Seminars That Truly Work - Pt. 1

    Education equals empowerment. This is especially true for patients, and one of the prime reasons every clinic should consider hosting a refractive seminar. These seminars are more than a simple lecture—they’re a prime opportunity to meet patients where they are, answer questions and dispel any misinformation or concerns they might have about refractive surgery. Join Matt and Vance as they share what makes an impactful refractive seminar for patients and how it can promote your practice.

    21 min

  4. 11/25/2025

    Making Up for Declining Reimbursements in 2026

    Here’s the reality: declining reimbursements are hitting practices hard. How do we offset lost revenue without sacrificing patient care? In this episode, Matt and Vance take a look at the current patient landscape and share how you can regain lost income.

    50 min

  5. 10/29/2025

    Is LASIK Dead? Pt. 2

    Patients still want spectacle freedom. But do they want LASIK? In part two of this series, Matt and Vance share how to look at vision correction holistically, including the full spread of refractive surgery options. Learn the old-school patient education tactic that’s having a comeback, the value of checklists to empower patients, and the importance of prioritizing outcome over pricing.

    26 min

  6. 10/14/2025

    Is LASIK Dead? Pt. 1

    Spoiler alert: LASIK is still king, it’s just time to tell its story differently. In this episode, Matt and Vance hand you the playbook for effectively sharing refractive options with patients in today’s age of reimbursement uncertainty. The surprising truths? You can do refractive surgery and stay friends with glasses and contacts, patients are hungry for in-person education, and tear film is key. Listen in, share the episode with your team, and present your refractive correction options with confidence.

    26 min

  7. 09/29/2025

    Respect Your Weaknesses, Follow Your Strengths

    What kind of leader lets their team members launch another business? One who knows and trusts their own strengths and weaknesses. In this episode, Matt and Vance talk about the secret to their unprecedented partnership at Vance Thompson Vision: understanding yourself and being comfortable with your team’s greatness growing. Learn about the power of creative tension, why even a consultant you disagree with can be valuable, and how to find real joy through focus.

    44 min

  8. 08/19/2025

    Keep Your Eye Out: Futurecasting for Practice Success

    What are you investing in today? The decisions you make now will affect your practice for decades, but it can be hard to look ahead when you’re focused on daily operations. Chart your path forward with Vance and Matt’s candid conversation on coming innovations. Discover ways to talk to patients about new technology, how to help your team scale without losing your culture, and why the future of healthcare is a clinic without walls.

    18 min
See All (19)

5
out of 5
4 Ratings

About

Welcome to Free Range Vision—the podcast where we explore what it takes to grow in health, care, and leadership, both in and out of the clinic. For nearly two decades, Matt Jensen and Dr. Vance Thompson have been blazing new trails in practice, business, and team leadership. From the lessons we’ve learned to the challenges we’ve faced, we’ll give you the tools to navigate your own journey and empower your team as you explore together. So whether you’re leading a practice, managing a team, or just trying to build a better culture, you're in the right place.

Information

  • Creator
    Marjen
  • Years Active
    2025 - 2026
  • Episodes
    19
  • Rating
    Clean
  • Copyright
    © Marjen
  • Show Website
    Free Range Vision