Grow Your Clinic

The Clinic Mastery Team
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Want to know how to Grow Your Clinic? In this podcast, the Clinic Mastery team share the stories and strategies of successful clinic owners so that you can confidently grow your clinic too. Check out clinicmastery.com to access the growth resources mentioned in the podcast.  

  1. Fill Your Books Without Chasing New Patients | GYC Podcast 358

    1D AGO

    Fill Your Books Without Chasing New Patients | GYC Podcast 358

    Confused about what your patient visit numbers really mean - and how they impact care quality? In this episode of the Grow Your Clinic podcast, we dive deep into Patient Visit Average (PVA) and why it’s far more than a statistic. We break down how tracking the average number of patient visits can reveal treatment effectiveness, guide clinical pathways, and improve patient engagement, without ever feeling like over-servicing. You’ll hear practical strategies for communicating the value of each appointment, coaching younger therapists, navigating discharge decisions, and ensuring every visit adds real-world value. Plus, we explore how continuous reassessment and open communication keep patients invested in their care, helping them thrive long after they leave the clinic. If you want to understand PVA in a way that boosts patient care, strengthens your team, and supports long-term clinic success, this episode is your guide. Need to systemise your clinic? Start your free trial of Allie!  https://www.allieclinics.com/  In This Episode You'll Learn:  📊 Understanding Patient Visit Average (PVA) and its significance  🤔 How to avoid over-servicing while ensuring quality care  🧠 Strategies for getting your team on board with client retention  🔍 The importance of tracking patient outcomes and progress  💬 Effective communication techniques to enhance patient engagement  🏥 Insights on navigating the NDIS landscape for better client support Visit us:  ► http://www.clinicmastery.com  ► https://www.instagram.com/clinicmastery/  ► http://facebook.com/clinicmastery If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!

    56 min
  2. How Top Clinics Predict Profit Before It Happens | GYC Podcast 357

    APR 12

    How Top Clinics Predict Profit Before It Happens | GYC Podcast 357

    Feeling uncertain about your clinic’s finances and how to plan for growth in 2026? In this episode of the Grow Your Clinic podcast, we dive into how clinic owners can establish clear financial goals and take control of profitability - even in unpredictable times. We break down how to define success with concrete profit targets, create a “life by design” roadmap, and use the Rolling Break-Even spreadsheet to turn complex numbers into actionable weekly targets. You’ll learn how to manage cash flow with purpose, allocate funds across multiple accounts, and make confident, data-driven decisions instead of guessing. Plus, we explore how to embrace challenges - like rising costs or staffing changes - as opportunities to streamline operations, optimize home visit routes, and innovate for long-term growth. If you’re ready to step into 2026 with clarity, control, and a clear path to profitability, this episode gives you the toolkit to budget smarter, plan proactively, and navigate uncertainty with confidence. Need to systemise your clinic? Start your free trial of Allie!  https://www.allieclinics.com/  Mentioned Resources: GYC Podcast Ep 312: The Clinic Owner's Way to Use Your Profit & Loss Peter Flynn's Breakdown of the CM Rolling Breakeven Spreadsheet OptimoRoute Planner Telehealth Course for CM Members Finance Module for CM Members  More Podcast Episodes & Free Resources GYC 2027 Summit Tickets On Sale Now! Earlybird tickets are now available (50 already sold): Next year we’re heading to Adelaide in March for the CM 2027 Summit!  With the Fringe Festival, LIV Golf and other major events on, it will be an exciting time in the city. If you’re planning to come, it’s worth getting organised early. In This Episode You'll Learn:  📊 The importance of scenario planning for profitability  🤖 How AI can assist or hinder your financial analysis  📈 Strategies for optimising clinic operations and revenue  🚗 Tips for managing costs and improving efficiency in home care visits  📝 The significance of cash flow management and allocation strategies Visit us:  ► http://www.clinicmastery.com  ► https://www.instagram.com/clinicmastery/  ► http://facebook.com/clinicmastery If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!

    58 min
  3. Handling A Clinic Crisis That Made It On The News | GYC Podcast 356

    APR 8

    Handling A Clinic Crisis That Made It On The News | GYC Podcast 356

    What would you do if your clinic was suddenly in a negative news story?  Hannah Dunn shares how she navigated this high-pressure moment at her OT clinic using her four-part “What Now Framework,” presented at the 2026 Grow Your Clinic Summit. She walks through managing emotions, understanding the reality, controlling the narrative, and building a path forward.  Hear how she collaborated with her team and advisors to clarify facts, communicate transparently with clients, and protect her clinic’s reputation - turning a crisis into an opportunity to strengthen trust, leadership, and resilience. Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/   Resources:  GYC 2027 Summit Tickets On Sale Now!Earlybird tickets are now available (50 already sold): Next year we’re heading to Adelaide in March for the CM 2027 Summit!  With the Fringe Festival, LIV Golf and other major events on, it will be an exciting time in the city. If you’re planning to come, it’s worth getting organised early. GYC 2026 Summit Recordings (for CM members)If you weren’t able to be there in 2026, or you’d like to revisit any sessions, you’ve got access to the full recordings!  There’s a lot in there covering: AI, tech and systemsMarketing and client growthLeadership and teamKeynotes and big ideas In This Episode You'll Learn:  🌪️ How to handle a clinic crisis with grace and confidence  📞 Effective communication strategies for your team and clients  🛠️ The "What Now Framework" for navigating rapid change  📰 Tips for managing media inquiries and controlling the narrative  🤝 The importance of team support during challenging times Visit us:  ► http://www.clinicmastery.com  ► https://www.instagram.com/clinicmastery/  ► http://facebook.com/clinicmastery If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!

    51 min
  4. The Clinic Leadership Talk That Blew Our Socks Off! | GYC Podcast 355

    APR 5

    The Clinic Leadership Talk That Blew Our Socks Off! | GYC Podcast 355

    GYC 2027 Summit Tickets On Sale Now! The 2026 Grow Your Clinic Summit was an incredible two days with 300+ clinic owners and team members in the room. Join us as we debrief and dive into the power of community and shared experiences from the Summit. Hear how clinic owners found support, inspiration, and practical strategies for overcoming challenges - from team dynamics to financial hurdles. We unpack standout insights from speakers like Andrew on leadership and delegation, Hannah on crisis management, and Sara on proactive HR, showing how these tools can empower your team and elevate your clinic. Plus, discover why building lasting connections and fostering a strong culture can transform not just your clinic, but your confidence as a leader. Need to systemise your clinic? Start your free trial of Allie!  https://www.allieclinics.com/   Resources:  GYC 2027 Summit Tickets On Sale Now!Earlybird tickets are now available (50 already sold): Next year we’re heading to Adelaide in March for the CM 2027 Summit!  With the Fringe Festival, LIV Golf and other major events on, it will be an exciting time in the city. If you’re planning to come, it’s worth getting organised early. GYC 2026 Summit Recordings (for CM members)If you weren’t able to be there in 2026, or you’d like to revisit any sessions, you’ve got access to the full recordings!  There’s a lot in there covering: AI, tech and systemsMarketing and client growthLeadership and teamKeynotes and big ideas In This Episode You'll Learn:   🌟 Key takeaways from the Grow Your Clinic Summit 2026  🤝 The power of community and networking among clinic owners  📈 Strategies for overcoming challenges in clinic management  💬 Insights on effective communication during crises  🎤 Highlights from inspiring keynote speakers and their practical advice  🎟️ Exciting details about the upcoming Grow Your Clinic Summit 2027 in Adelaide Visit us: ► http://www.clinicmastery.com ► https://www.instagram.com/clinicmastery/ ► http://facebook.com/clinicmastery If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!

    44 min
  5. The 1% Improvements That Grow Clinics | GYC Podcast 354

    MAR 22

    The 1% Improvements That Grow Clinics | GYC Podcast 354

    Are the smallest moments in your clinic costing you the biggest opportunities? In this episode of the Grow Your Clinic podcast, we unpack the power of “1% improvements” - the small, intentional changes that compound into major results over time. From refining phone scripts and improving email communication to mastering the first 20 seconds of a client interaction, we explore how tiny shifts in everyday processes can dramatically elevate the client experience. We also discuss the impact of using clients’ names, non-verbal cues like body language and greetings, and how systemising tasks can free your team up to focus on what matters most: exceptional care. If you want practical ways to improve client experience, team performance and clinic growth - without overhauling everything at once - this episode shows how the smallest changes can drive the biggest results. 🚀 Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/  In This Episode You'll Learn:  🌟 The power of 1% improvements in your clinic  📞 Effective tweaks to client communication for better experiences  🤝 How to get your team on board with small changes  📈 The impact of consistent client interactions on outcomes  📝 Strategies for systemizing tasks to enhance efficiency  Visit us: ► http://www.clinicmastery.com ► https://www.instagram.com/clinicmastery/ ► http://facebook.com/clinicmastery If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!

    49 min
  6. Why Most CPD Doesn’t Change Clinic Performance | GYC Podcast 353

    MAR 15

    Why Most CPD Doesn’t Change Clinic Performance | GYC Podcast 353

    Spending thousands on CPD but not seeing real change in your clinic?  In this episode of the Grow Your Clinic podcast, we unpack how to turn continuing professional development into a strategic growth tool - not just a budget line or box-ticking exercise. We explore how clinic owners can help therapists set clear professional goals, link CPD to those goals, and introduce a simple approval process that ensures every course or workshop has a clear purpose and outcome.  We also dive into how to measure the real impact of CPD by requiring evidence of implementation, sharing learnings with the team, and building internal knowledge through collaboration and case discussions. Plus, we discuss how regular goal reviews, flexible learning opportunities, and open team communication can create a culture where professional development actually improves therapist confidence, clinic performance, and client outcomes. Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/  In This Episode You'll Learn:  💼 How to align Continuing Professional Development (CPD) with clinic goals  📊 The true cost of CPD and its impact on clinic performance  📝 Effective goal-setting strategies for therapists  🔄 The importance of feedback and evidence in CPD implementation  🤝 Creating a culture of collaboration and continuous learning Visit us: ► http://www.clinicmastery.com ► https://www.instagram.com/clinicmastery/ ► http://facebook.com/clinicmastery If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!

    41 min
  7. Get Off The Front Desk? The Practice Manager Dilemma | GYC Podcast 352

    MAR 11

    Get Off The Front Desk? The Practice Manager Dilemma | GYC Podcast 352

    Feeling stretched between the front desk and the bigger-picture work your clinic needs to grow? In this episode of the Grow Your Clinic podcast, we’re joined again by Bec Clare - mum, clinic owner, leadership mentor and host of the Practice Leaders Program. Bec now supports around 190 practice leaders across Australia and beyond, including practice managers, operations managers and lead admin team members, all focused on building stronger, more confident admin teams. We unpack the real tension between being “on the desk” and working “on the business.” Bec shares why the front desk is the heartbeat of your clinic - shaping first impressions, rebooking rates and client experience - and how to carve out role-focused time for the strategic work that actually drives growth. We dive into practical strategies like time-blocking, role audits to delete, automate or delegate low-value tasks, and creating proactive admin teams through better training and leadership. If you’re ready to stop firefighting and start leading with clarity and confidence, this episode will show you how to embrace the tension - and turn it into your edge. Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/  In This Episode You'll Learn:   🌟 How to support your practice manager in balancing front desk and back office tasks  📝 The importance of role-focused time vs. off-the-desk time  📊 Key metrics for measuring success in admin roles  🤔 Strategies for effective communication and problem-solving within your team  🚀 Tips for creating a culture of operational excellence in your clinic Visit us:  ► http://www.clinicmastery.com  ► https://www.instagram.com/clinicmastery/  ► http://facebook.com/clinicmastery If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!

    49 min
  8. From Employee to Owner: The Shareholder Buy-In Story | GYC Podcast 351

    MAR 8

    From Employee to Owner: The Shareholder Buy-In Story | GYC Podcast 351

    What if your next leadership hire isn’t a hire at all - but an owner? In this episode of the Grow Your Clinic podcast, Hannah pulls back the curtain on her journey of inviting a team member to become a shareholder in her OT clinic at D.O.T.S - and everything that came with it. From valuing the business and deciding what percentage to sell, to structuring airtight agreements and navigating the emotional shift from sole owner to shared ownership, she shares the unfiltered lessons learned along the way. We unpack how she chose the right person, balanced control with collaboration, involved family in the decision-making process, and set clear expectations to protect both the business and the relationship. If you’re thinking about succession, rewarding a high-performing team member, or reducing the pressure of carrying it all yourself, this episode gives you an honest, practical look at how to do it without creating chaos. Need to systemise your clinic? Start your free trial of Allie!  https://www.allieclinics.com/  In This Episode You'll Learn:  🌟 The journey of clinic ownership and team buy-in  💰 How to evaluate your clinic's worth for potential shareholders 📝 Key considerations for drafting a shareholder agreement  👩‍⚕️ Insights on balancing leadership roles and shareholder responsibilities  📈 Strategies for retaining key team members through ownership pathways  📝 Key considerations for drafting a shareholder agreement  👩‍⚕️ Insights on balancing leadership roles and shareholder responsibilities Visit us:  ► http://www.clinicmastery.com  ► https://www.instagram.com/clinicmastery/  ► http://facebook.com/clinicmastery If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!

    51 min
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About

Want to know how to Grow Your Clinic? In this podcast, the Clinic Mastery team share the stories and strategies of successful clinic owners so that you can confidently grow your clinic too. Check out clinicmastery.com to access the growth resources mentioned in the podcast.  

Information

  • Creator
    The Clinic Mastery Team
  • Years Active
    2018 - 2026
  • Episodes
    358
  • Rating
    Clean
  • Copyright
    © 2026 Grow Your Clinic
  • Show Website
    Grow Your Clinic

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