Hospitable

Omniboost
  • 5.0 (1)
  • TECHNOLOGY
  • UPDATED WEEKLY

Hospitable is a podcast that discusses how to make hospitality MORE human through technology. Hospitable focuses on discussing the leading challenges facing the hospitality industry and to explore the latest trends, technologies, and best practices that are shaping the industry. Each episode features interviews with hoteliers, restaurateurs, chefs, industry analysts, and other experts who share their insights and experiences on topics such as customer experience, sustainability, innovation, staffing, and more. Hosted by Rob Napoli

  1. 3D AGO

    AI Won't Kill Hotels, It'll Upgrade Them with Dr. Fredrik Sjoberg

    AI isn’t coming to replace hospitality, it’s coming to restore it. In this final episode of Hospitable, host Rob Napoli sits down with Dr. Fredrik Sjoberg to explore how unified data, better hotel education, and AI-driven tools will shape the next decade of hotel innovation. As founder of Maison and a professor at NYU, Fredrik brings a rare combination of academic insight and hands-on startup execution. From shifting guest expectations to the real problem behind “bad tech stacks,” this conversation uncovers why the future belongs to hotels that connect their systems, elevate their teams, and adopt AI as a co‑pilot, not a replacement. 🧩 Topics Covered- Why AI will transform hotel service without removing the human touch- How data unification unlocks real personalisation & operator advantage- Why hospitality schools must teach business, tech & integrations- How AI can relieve staffing shortages and operational overload- Where hotels should begin their digital transformation journey- Why young talent and student collaboration will drive the next wave of innovation Whether you’re a hotel operator, tech leader, educator, or future hospitality founder, this episode breaks down the mindset and ecosystem needed to thrive in the next era of guest experience. 📢 Like, subscribe, and comment: What’s one task you’d let AI handle tomorrow? 🔗 Learn more about Maison: https://www.maison.cx🔗 Learn more about Omniboost: https://www.omniboost.com ⏱️ Timestamps02:45 How Gen‑Z Views Hospitality Careers05:30 Confusion Around Hospitality Jobs08:40 Guest-Facing Roles vs. Corporate Paths10:55 The Future of In‑Keeping & Personality-Driven Hotels13:50 Travel Culture, Work Flexibility & Misconceptions16:50 How Travelers Choose Hotels Today20:12 Community-Driven Hotels & “Hidden Neighborhoods”23:30 Data: The Operator’s Missing Advantage26:05 Connectivity Problems & Bad Integrations29:35 Tech Stack for Next-Gen Hotels33:20 Unique Concepts & Rapid Hotel Iteration36:15 Why AI Matters for Operators39:45 Conversational AI & Personalisation47:00 The Future: Human Service + Digital Co‑pilots ConnectDr. Fredrik Sjøberg: https://www.linkedin.com/in/fredrik-sjoberg-6851174Maison: https://www.maison.cxRob Napoli: https://www.linkedin.com/in/robnapRob Napoli: https://www.robnapoli.comOmniboost: https://www.omniboost.io Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com #HospitalityTech #AIinHotels #HotelTechnology #HotelInnovation #DataUnification #FutureOfHospitality #HospitalityEducation #HotelOperations #GuestExperience #ConnectedEcosystem #MaisonTech #Omniboost

    1h 1m

  2. DEC 11

    Stop Fearing Tech, Start Scaling with Ricarda Müller from #ibelsa

    The best hotel tech doesn’t replace people, it empowers them. In this episode of Hospitable, host Rob Napoli sits down with Ricarda Müller, COO and Partner Manager at ibelsa, to explore how their people-first, modular PMS became a favorite across the DACH market. From zero downtime in 8+ years to smart integrations and AI-driven workflows, ibelsa is proving that great tech starts with great relationships. 🧩 Topics Covered- Why modular PMS beats all-in-one systems for scaling with control- How ibelsa achieved 8 years of zero downtime, and why it matters at reception- Building trusted integrations (POS, Omniboost, accounting, and more)- How AI, automation, and mobile-first tools are transforming operations- The hidden advantage of having no outside investors- What hotels really need in a tech partner (hint: it’s not more features) Whether you’re running 20 rooms or 200, this episode is packed with practical lessons for choosing, scaling, and trusting the right hospitality tech. 📢 Like, subscribe, and comment below: What tech decision helped your team the most this year? 🔗 Learn more about ibelsa: https://www.ibelsa.com🔗 Explore Omniboost: https://www.omniboost.com ⏱️ Timestamps02:08 “Find a way to make fun”, Workaholic or passion-driven?03:38 How ibelsa differentiates in a crowded PMS market06:36 Eight years with zero downtime07:47 Customer-led roadmap & no external investors09:27 Modular PMS: Scaling from 10 to 150 rooms11:04 Why “all-in-one” systems rarely win13:01 Building smooth integrations with POS, channels & Omniboost16:04 Staff shortages, AI, and dynamic pricing as must-haves21:09 “AI today is the most immature it will ever be”22:20 What’s next on ibelsa’s roadmap24:19 Best travel memories & belief in people ConnectRicarda Müller: https://www.linkedin.com/in/ricarda-m%C3%BCller-carminho-75324039ibelsa: https://www.ibelsa.comRob Napoli: https://www.linkedin.com/in/robnapRob Napoli: https://www.robnapoli.comOmniboost: https://www.omniboost.io Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com #hospitalitytech #hotelpms #cloudpms #hotelsoftware #hospitalityindustry #ibelsa #omniboost #hoteltechnology #hospitalityautomation #hotelintegration #dynamicpricing #hotelmanagementsoftware #aiforhotels #hospitalityai #pmsintegration

    28 min

  3. NOV 27

    Property Champions, Clean Data, Better Hospitality: Belmond’s Formula with Tiago Alves

    How do you build a connected tech ecosystem for 42 luxury properties, across trains, safari camps, river cruises, and hotels, in multiple legal jurisdictions? In this episode of Hospitable, host Rob Napoli sits down with Tiago Alves of Belmond to unpack one of the most ambitious digital transformations in global hospitality. From fragmented PMS systems to a unified, cloud-based platform, with 40+ integrations and an in-house API layer, Belmond’s journey is a masterclass in data unification, change management, and making hospitality tech actually work for people. 🧩 Topics Covered- From duplicated guest profiles to a single source of truth- Why Belmond built its own API & integration layer- The role of “property champions” in driving adoption- Legal, tax & compliance realities of cloud PMS across multiple countries- Lessons from delayed go-lives—and what they’d do differently- How Belmond automates the predictable so staff can focus on guests If you're leading a PMS migration, building a hotel tech stack, or struggling with data silos, this episode is a blueprint you can’t afford to miss. 📢 Like, subscribe, and drop a comment: What's your biggest challenge in connecting your hospitality systems? 🔗 Learn more: https://www.omniboost.com🔗 Explore Belmond: https://www.belmond.com ⏱️ Timestamps00:00 Cold Open: Building a Connected Ecosystem01:14 Meet Tiago & Belmond’s Tech Award02:12 “Just Another Tech?” – Why This Project Mattered03:23 20 Years in Hospitality Tech04:27 Who is Belmond? A Diverse Luxury Portfolio05:14 The Problem: Fragmented PMS Databases06:42 Finding the Right Partner in a Legal Landscape08:20 Involving Cross-Functional Teams from Day One10:00 Property Champions & Local Ownership11:37 Balancing Standards & Local Needs13:19 Change Management & Tech Aversion19:03 Delays & Building an In-House API Layer22:35 Scaling to 40+ Integrations26:05 Go-Live Realities: Migration & Cleanup29:06 Owning the Data Pipeline31:38 What Tiago Would Do Differently36:26 Automating the Predictable to Free Up Staff44:18 How to Reach Tiago & Closing Thoughts ConnectTiago Alves: https://www.linkedin.com/in/talvesBelmond: https://www.belmond.comRob Napoli: https://www.linkedin.com/in/robnapRob Napoli: https://www.robnapoli.comOmniboost: https://www.omniboost.com Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, http://www.brokenframesstudio.com #hospitalitytech #hotelpms #belmond #cloudpms #hotelsoftware #hospitalitydata #systemsintegration #hospitalityapi #hoteltechnology #dataplatform #aiforhotels #hospitalityautomation #hotelmanagementsystem #pmsintegration #connectedhospitality

    46 min

  4. SEP 4

    The Omniboost Hospitality Dashboard, with Daniel Costa and Quinten de Putter

    From scattered to seamless: one integrated dashboard for your hospitality data. In this episode of Hospitable, Rob Napoli (COO, Omniboost) is joined by Daniel Costa (Sr. Data Engineer) and Quinten de Putter (Sr. Data Scientist) to reveal how Omniboost is transforming backend complexity into intuitive dashboards. No more spreadsheet chaos. No more clunky PowerBI setups. Just smart, scalable business intelligence, built for hospitality. 🧩 Topics Covered- From data warehouses to dashboard UX: how the backend powers the front-end- What Omniboost is doing differently in BI- How dynamic dashboards let hoteliers define and track the KPIs that matter- Eliminating manual journal entries and reducing reconciliation headaches- Preparing the platform for AI-powered forecasting, automation, and insight- What proof-of-concept testing revealed—and what’s coming next If you’ve ever struggled to unify PMS, POS, HR and accounting data into something useful, this conversation will change how you think about business intelligence in hospitality. 📢 Like, subscribe, and drop a comment: What dashboard metric do you wish you had in real-time? 🔗 Learn more: https://www.omniboost.io ⏱️ Timestamps00:41 Lessons Learned from Data Lakes & Warehouses 01:36 Why Static BI Tools Fall Short for Hotels 03:14 The Shift Toward Unified Dashboards 04:11 Building a Scalable, AI-Ready Infrastructure 05:16 Creating System-Agnostic Data Flows 06:17 Testing the First Version with Customers 07:09 Static vs. Customizable KPI Dashboards 08:21 Preparing for Proof of Concept Launch 09:49 How AI Will Deliver Out-of-the-Box Insights 11:58 Customization & Dynamic Visualization at Scale 13:36 Overcoming System Mapping Challenges 14:46 User Experience & Self-Onboarding Goals 16:56 Why Timing Matters for Hospitality Tech 18:43 Looking Ahead: Demos & Product Roadmap 20:18 Final Thoughts: A Game-Changer for Hotels ConnectDaniel Costa: https://www.linkedin.com/in/daniel-de-souza-p-costa-b094b959Quinten de Putter: https://www.linkedin.com/in/quinten-de-putter-07944a1a9Rob Napoli: https://www.linkedin.com/in/robnapOmniboost: https://www.omniboost.io Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com #HospitalityTech #HotelData #Omniboost #BusinessIntelligence #HospitalityInnovation #DataAnalytics #HotelManagement #HospitalitySolutions #HospitalityDashboard #HospitalityPodcast #HospitalityAI #HospitalityFuture #HotelTechnology #HospitalityBusiness #DataDrivenDecisions

    23 min

  5. AUG 8

    How Omniboost Automates Hospitality Success, with Vincent Gitsels & Romano Ruijtenburg

    Manual processes. Disconnected systems. Expensive errors. Hospitality is full of friction, and Omniboost is removing it. In this on-the-ground episode recorded after a major hospitality event in Las Vegas, host Rob Napoli sits down with two of Omniboost’s key players to explore how automation, integrations, and consultative SaaS are reshaping hotel and restaurant operations. Vincent Gitsels and Romano Ruijtenburg share how Omniboost is solving industry pain points, one data connection at a time. 🧩 Topics Covered- Lessons from the Vegas hospitality tech floor: what hotels are asking for now- Consultative SaaS: the blend of software + service that drives results- Breaking financial data silos across POS, PMS, and accounting systems- Why AI is becoming central to hospitality automation- Self-onboarding, human error reduction, and operational scale- What’s next for Omniboost: product roadmap insights Whether you’re a tech leader, GM, finance head, or systems integrator, this episode unpacks the next phase of hospitality success. 📢 Like, subscribe, and drop a comment to share what automation challenge you're solving this year. 🔗 Learn more: https://www.omniboost.io ⏱️ Timestamps00:00 Welcome to Hospitable with Rob Napoli02:00 Lessons from the Las Vegas event03:00 Vincent’s journey at Omniboost04:30 Consultative SaaS explained05:45 Breaking data silos07:00 AI and automation in hospitality tech08:20 POS to PMS to accounting integrations09:10 Reducing human error with Omniboost10:30 Insights from customer conversations12:00 Future projects at Omniboost13:30 Self-onboarding and operational efficiency15:00 Final takeaways from Vegas ConnectVincent Gitsels: https://www.linkedin.com/in/vincent-gitselsRomano Ruijtenburg: https://www.linkedin.com/in/romanoruijtenburg/Rob Napoli: https://www.linkedin.com/in/robnap/Omniboost: https://omniboost.ioRob Napoli: https://www.robnapoli.com Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com #HospitalityTech #Omniboost #DataIntegration #HospitalityAutomation #SaaS #HotelManagement #POS #PMS #AccountingSoftware #AIInHospitality #DataSilos #BusinessAutomation #OmniboostPodcast #HospitalityInnovation #HotelTech

    38 min

  6. JUN 12

    Putting Sustainability Into Action with Gerald J Leonard, CEO of Turnberry Premiere

    What do jazz bass, project management, and ESG have in common? More than you’d expect. In this episode of Hospitable, host Rob Napoli sits down with Gerald J. Leonard, musician, author, TEDx speaker, and CEO of Turnberry Premiere, to explore how hospitality leaders can embed sustainability into the DNA of their businesses. From “micro-impact” practices to leadership habits that mirror music performance, Gerald reveals how sustainability isn’t just about saving the planet, it’s about better business. 🧩 Topics Covered- The “Three-Legged Stool” of ESG: Environment, Social, and Governance explained- Why practice *is* the performance, on stage and in leadership- How project maturity assessments shine a light on hidden inefficiencies- What sustainable hotels do differently to boost loyalty and efficiency- Data-driven sustainability: turning insight into action- Why sustainability builds emotional ROI with modern guests Whether you're running a boutique hotel or leading operations at a global chain, this episode offers a roadmap for putting purpose into practice, without sacrificing profit. 📢 Like, subscribe, and drop a comment to share how you’re making sustainability work in your business. Learn more: https://www.omniboost.io ⏱️ Timestamps00:00 Welcome to Hospitable with Rob Napoli01:52 – Gerald’s Beatles-on-Bass EP & New Book03:27 – Music Lessons for Business Success04:26 – How Vertigo Changed Gerald’s Path06:28 – Sustainability = Project Management?07:21 – The ESG “Three-Legged Stool” Explained11:27 – Measuring Sustainability: What Really Matters13:13 – Hotels, Guests & Micro-Impact Practices14:30 – Helping Big Companies Act Sustainably15:45 – Maturity Assessments & Turning on the Lights18:46 – Sustainability = Revenue + Efficiency + Loyalty20:40 – Rethinking ROI in Hospitality25:01 – Gen Z, Diversity & Why Social Equity Matters ConnectGerald J. Leonard: https://www.linkedin.com/in/geraldjleonard/Gerald J. Leonard: https://geraldjleonard.com/Turnberry Premiere: https://www.turnberrypremiere.com/Omniboost: https://www.omniboost.io/Rob Napoli: https://www.linkedin.com/in/robnap/Rob Napoli: https://www.robnapoli.com/ Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, http://www.brokenframesstudio.com #Sustainability #HospitalityTech #GeraldLeonard #LeadershipPodcast #HospitablePodcast #ESG #HospitalityInnovation #DataDrivenDecisions #HotelTech #GreenBusiness #CustomerLoyalty #PracticeIsPerformance #TurnberryPremier #HospitalityLeadership #Automation

    30 min

  7. MAY 23

    Founder Talks - Game On 2025, with Kees Zorge

    What happens when a hospitality tech startup from a small Dutch town decides to go global on its own terms? In this special Founder Talks episode, Omniboost CEO Kees Zorge sits down with COO and podcast host Rob Napoli to unpack what it really takes to scale a people-first, partner-driven SaaS company in the hospitality industry. From redefining what it means to “fail fast” to the power of servant leadership and purposeful travel, this is a no-fluff conversation on building global tech with heart, grit, and a whole lot of integrations. 🧩 Topics Covered- The “Second Violin” mindset: Why Omniboost plays behind the scenes to help partners shine- Building trust through consultative SaaS: Listening, adapting, iterating- Growing a global team without losing your culture- What 8,000+ daily integrations teach you about system unification- AI with accountability: Why data hygiene is the real frontier- Why hospitality founders still need to shake hands Whether you're scaling a SaaS startup, leading tech transformation, or unifying hotel systems across continents—this one’s for you. 📢 Like, subscribe, and drop a comment to share how you’re tackling data silos in hospitality. Learn more: https://www.omniboost.ioRead the feature: Omniboost: The Team Behind Every Touchdown → https://omniboost.io/media/omniboost-the-team-behind-every-touchdown Timestamps00:00 Welcome to Hospitable with Rob Napoli01:10 First Company-Wide Town Hall: Emotions & Pride04:48 Servant Leadership at Scale06:32 Interns Speak Up—Keeping Culture Intact08:54 Preserving DNA Across 85 Countries11:25 Partnership as a Behavioral Trait14:05 Consultative SaaS Explained16:35 Active Listening & Solving the Real Ask18:06 8,000+ Daily Integrations: Platform Stats20:00 Fail Fast, Learn Faster—US vs EU Mindset24:57 Founder Travel Philosophy29:40 Letting Employees Grow (and Err)34:00 AI Hype vs Data Purification Reality37:12 Crafting the Narrative: Second Violin & Unification45:00 The Edgers Mindset & Final Thoughts ConnectKees Zorge: https://www.linkedin.com/in/keeszorge/Omniboost: https://omniboost.io/Rob Napoli: https://www.linkedin.com/in/robnap/Rob Napoli: https://www.robnapoli.com/ Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com #HospitalityTech #DataUnification #SaaSFounders #StartupCulture #Omniboost #HotelTechnology #ServantLeadership #ConsultativeSaaS #HospitalityInnovation #TechPodcast #FounderTalk #GlobalStartup #APIAutomation #PMSIntegration #TheEdgersMindset

    49 min

  8. APR 24

    Omniboost's Selling Cycle with Romano Ruijtenburg

    We sit down with Romano Ruijtenburg, Sales Lead at Omniboost, to uncover what truly sets Omniboost apart: consultative SaaS selling, deep technical collaboration, and building long-term partnerships in the hospitality industry. From solving the complex Midas Hospitality integration across legacy PMS systems to managing clients across time zones, Romano shares how Omniboost simplifies data unification at scale — with a human touch. 🧩 Topics Covered- What is consultative SaaS selling?- The Midas Hospitality case study: PMS to accounting automation- How Omniboost supports 8500+ integrations in 85+ countries- Legacy tech challenges (Opera, PEP, ONQ) and Omniboost’s semantic layer- Why trust and flexibility are key to client success 🔔 Subscribe for more insights from global hospitality leaders. 📩 Got questions or want to work with us? Drop a comment or connect on LinkedIn. Learn more at: https://www.omniboost.io Timestamps 04:30 – The Two-Sided Omniboost Model: Partner vs Direct05:32 – From Intern to Sales Lead: Romano’s Career Journey11:41 – Selling Without Selling: How Tech Enables Trust15:18 – What Is a Semantic Data Layer?16:39 – Automation at Scale: PMS to Accounting18:00 – Every Hotel Is Unique — and Why That Matters18:39 – Consultative SAS in Action: Asking the Right Questions21:03 – Midas Hospitality: A Case Study in Complexity24:30 – “It’s Not a Workaround — It’s Innovation”25:37 – Support and Overcommunication: The Omniboost Difference28:43 – Global Client Management: How Romano Handles Time Zones34:40 – The Power of Integrations: 7500 and Counting37:38 – Why Omniboost Frees Time to Focus on Guests ConnectRomano Ruijtenburg: https://www.linkedin.com/in/romanoruijtenburg/Omniboost: https://omniboost.io/Rob Napoli: https://www.linkedin.com/in/robnap/Rob Napoli: https://www.robnapoli.com/ Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com #HospitalityTech #SaaSSales #DataAutomation #HotelTech #ConsultativeSelling #Omniboost #HospitalityInnovation #GlobalSales #PMSIntegration #AccountingAutomation #TechLeadership #MidasHospitality #SaaSConsulting #HospitalitySoftware #RobNapoli

    40 min
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About

Hospitable is a podcast that discusses how to make hospitality MORE human through technology. Hospitable focuses on discussing the leading challenges facing the hospitality industry and to explore the latest trends, technologies, and best practices that are shaping the industry. Each episode features interviews with hoteliers, restaurateurs, chefs, industry analysts, and other experts who share their insights and experiences on topics such as customer experience, sustainability, innovation, staffing, and more. Hosted by Rob Napoli

Information

  • Creator
    Omniboost
  • Years Active
    2023 - 2025
  • Episodes
    47
  • Rating
    Clean
  • Copyright
    © @ 2023 Hospitable Podcast powered by Omniboost Inc.
  • Show Website
    Hospitable