How Great Operators Win! How PE does it like pros with Mark Brooks - Acquisitions Anonymous Episode 82

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Mills Snell (@thegeneralmills) is joined by Mark Brooks (@markbrooks), Managing Director at Permanent Equity, to talk about investor-operator relationships, integrations, pre-close involvement and post-close dynamics, cultural fits, empowering leadership teams, handling tough conversations, and much more.
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Show Notes:

(0:00) Intro
(2:33) How do you interact with Portfolio companies?
(3:48) How do you alternate between remote and on-site work?
(5:00) What do you think of passive ownership of a business?
(7:08) How do you prepare pre & post-close for a deal to be successful?
(11:07) You talk about integrating yourself into the operational workflow; have you experienced pushback on that?
(14:05) How do you recognize success in the first phase of integration? 
(16:33) What is your thought process of discovery when assessing a new business?
(20:55) Morenow.co
(22:46) How does the investor-operator relationship begin?
(27:15) How do you structure KPIs & metrics?
(30:39) When and how would you escalate into operating one of the portfolio companies?
(32:58) What are the early signs of a leadership issue?
(35:34) How do you handle tough conversations?
(42:31) What do you think about industry expertise? Is it necessary to run a business?
(45:40) How do you handle cultural fits, team chemistry, and leadership anomalies?
(50:11) What is the influence of incentives on behavior?

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Past guests on Acquanon include Nick Huber, Brent Beshore, Aaron Rubin, Mike Botkin, Ari Ozick, Mitchell Baldridge, Xavier Helgelsen, Mike Loftus, Steve Divitkos, Dzmitry Miranovich, Morgan Tate and more.

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Additional episodes you might enjoy:

#64 How to find the expected benchmarks and KPIs for your

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• Do you love Acquanon and want to see our smiling faces? Subscribe to our Youtube channel.
• Do you enjoy our content? Rate our show!
• Follow us on Twitter @acquanon Learnings about small business acquisitions and operations.

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