Future Ready Leadership With Jacob Morgan

Jacob Morgan

The future of work isn't coming. It's already here — and it's moving fast. Future Ready is the podcast for leaders who want to stay ahead of AI, workplace transformation, and the forces reshaping how organizations operate and compete. Hosted by Jacob Morgan, futurist and bestselling author, this is where strategy meets reality. Every week, two formats in one feed: honest, unfiltered conversations with the CEOs, CHROs, and senior executives actually building the future of work — and sharp, no-fluff daily briefings that take the most important developments in artificial intelligence, AI agents, leadership, hybrid work, and organizational strategy and tell you exactly what they mean for your business. No hype. No filler. Just the insights, frameworks, and real-world playbooks that help you lead smarter, build resilient teams, and make better decisions in a world that won't slow down. If you're serious about leading what's next — this is your podcast. Subscribe to Future Ready wherever you listen.

  1. Out-learning the Competition by Building a Skills-Based Talent Ecosystem | Susan LaMonica, CHRO of Citizens Financial Group

    4D AGO

    Out-learning the Competition by Building a Skills-Based Talent Ecosystem | Susan LaMonica, CHRO of Citizens Financial Group

    If your organization isn't obsessed with how fast your people can learn, you're already falling behind in the race to "out-learn" the competition. In this episode, I'm joined by Susan LaMonica, the Chief Human Resource Officer at Citizens Financial Group—a super-regional bank with $226 billion in assets and 18,000 employees.  We explore how they are driving a massive workforce transformation to build a team that is ready for the future of work. We dive deep into their journey of becoming a skills-based organization and how they use a "skills taxonomy" and an internal talent marketplace to support mobility and career development. Susan also explains their "measured approach" to AI governance within a heavily regulated industry, including the role of their Generative AI Council. We unpack their "Reimagine the Bank" initiative, where they are rethinking 47 different business processes to drive value and effectiveness. From launching internal "gigs" to tracking productivity metrics like customer NPS and employee sentiment, this conversation is a strategic guide for any leader looking to blend high-tech tools with a human-centered culture. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

    54 min

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About

The future of work isn't coming. It's already here — and it's moving fast. Future Ready is the podcast for leaders who want to stay ahead of AI, workplace transformation, and the forces reshaping how organizations operate and compete. Hosted by Jacob Morgan, futurist and bestselling author, this is where strategy meets reality. Every week, two formats in one feed: honest, unfiltered conversations with the CEOs, CHROs, and senior executives actually building the future of work — and sharp, no-fluff daily briefings that take the most important developments in artificial intelligence, AI agents, leadership, hybrid work, and organizational strategy and tell you exactly what they mean for your business. No hype. No filler. Just the insights, frameworks, and real-world playbooks that help you lead smarter, build resilient teams, and make better decisions in a world that won't slow down. If you're serious about leading what's next — this is your podcast. Subscribe to Future Ready wherever you listen.

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