Human Solutions: Simplifying HR for People who Love HR

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Welcome to Human Solutions, a show that simplifies HR for people who love HR. Each week, we’ll showcase a bite-sized conversation dedicated to helping you get your arms around an HR challenge. Who are we? From talent management, training, and compliance to compensation analysis and onsite services, AIM HR Solutions is committed to meeting you and your organizations where you are. The people on this show have decades of experience developing solutions for the issues you’re facing right now. This show is their chance to share.

  1. Recalibration 2025: Federal Contractors, Remote Work, and the Morale Crisis

    12/16/2025

    Recalibration 2025: Federal Contractors, Remote Work, and the Morale Crisis

    The workplace in 2025 feels like it's moving at double speed. Federal contractors saw affirmative action requirements disappear virtually overnight. DEI programs have gone from top priority to barely mentioned in less than a year. AI is racing ahead of regulation, and states like Massachusetts are charting their own course while the federal government pulls in the opposite direction. Pete Wright sits down with Tom Jones and Kyle Pardo to make sense of it all. They walk through what the rollback of Executive Order 11246 means for employers still figuring out what they're required to track, how DEI is quietly shifting toward broader inclusion efforts, and why Massachusetts employers need to watch for changes to state average weekly wage calculations. The conversation also touches on what AI regulation might look like when the technology is evolving faster than lawmakers can keep up, and why remote work mandates are hitting morale harder than many leaders expected. But the biggest revelation comes from AIM's latest HR practices survey: for the first time in years, employee engagement and morale have become the number one priority for employers heading into 2026, surpassing even compensation. It's a signal that something fundamental has shifted in how organizations are thinking about their people. This episode offers a clear-eyed look at the year that was and what HR teams should be watching as they head into the next. AIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours. Links & Notes Executive Order 11246 (Wikipedia overview) — https://en.wikipedia.org/wiki/Executive_Order_11246 (historical context and 2025 repeal information)I-9 Central (USCIS) — https://www.uscis.gov/i-9-central (comprehensive I-9 compliance guidance)Form I-9 (USCIS) — https://www.uscis.gov/i-9 (current form and instructions)Handbook for Employers M-274 — https://www.uscis.gov/i-9-central/form-i-9-resources/handbook-for-employers-m-274 (detailed guidance for completing I-9)Massachusetts Workers' Compensation Rates — https://www.mass.gov/info-details/minimum-and-maximum-compensation-rates (official state average weekly wage information)Massachusetts PFML 2025 Updates — https://www.fisherphillips.com/en/news-insights/massachusetts-employers-should-prepare-for-2026-paid-family-and-medical-leave-updates.html (state average weekly wage and benefit updates)State AI Legislation 2025 (Future of Privacy Forum) — https://fpf.org/blog/the-state-of-state-ai-legislative-approaches-to-ai-in-2025/ (comprehensive analysis of state AI laws)NCSL Artificial Intelligence 2025 Legislation — https://www.ncsl.org/technology-and-communication/artificial-intelligence-2025-legislation (tracker of AI bills by state)State AI Laws 2025 (White & Case) — https://www.whitecase.com/insight-alert/california-kentucky-tracking-rise-state-ai-laws-2025 (detailed breakdown of enacted state AI laws) AIM HR Solutions Training CatalogAIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

    32 min
  2. Leaves & Accommodations: The HR Playbook for Getting It Right

    11/25/2025

    Leaves & Accommodations: The HR Playbook for Getting It Right

    There is a specific moment in the life of a Human Resources professional that is fraught with a peculiar kind of tension. It happens when a door opens, an employee sits down, and they say, simply, "I need something to change." We like to think of the workplace as a rational machine, governed by clear inputs and outputs. But what happens when the machine encounters the messy, unpredictable reality of the human body? In this episode of Human Solutions, we explore the "messiest corner of HR": the medical accommodation. Host Pete Wright and AIM HR Solutions’ Terry Cook take us into the labyrinth of the Americans with Disabilities Act (ADA). It turns out, the difference between a lawsuit and a success story often hinges on things we rarely think about—the precise wording of a job description, the speed of a reply, and the strange social dynamics of an office chair. We explore why the most dangerous thing a manager can do is try to be "nice" without a process, why "undue hardship" is much harder to prove than you think, and the uncomfortable silence HR must maintain when the rest of the staff starts asking why that guy got to work from home. It is a conversation about the friction between compassion and compliance, and why, sometimes, the best way to help a human being is to strictly follow the rules. In this episode, we cover: The "Magic Words" Myth: Why an employee never actually has to say "disability" or "accommodation" to trigger a legal obligation.The Interactive Process: Why the answer isn't "yes" or "no," but rather a conversation about what is safe and essential.The Trap of Benevolence: How granting a request off the books can create a precedent that makes future equity impossible.The Paradox of the Chair: A look at how a $1,000 ergonomic chair can disrupt the morale of an entire department—and why morale doesn't count as an "undue hardship".The Manager’s Dilemma: How to train supervisors to handle the frustration of not being allowed to know why their employee is being treated differently.Links & Notes The Job Accommodation Network (JAN): A critical toolkit for understanding workplace accommodations.AskJAN.orgCompliance Resources:ADA.govEEOC: Employer ResponsibilitiesAIM HR Helpline: For AIM members dealing with complex accommodation scenarios.Phone: 800-470-6277Email: helpline@aimnet.org AIM HR Solutions Training CatalogAIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

    31 min
  3. Return to Office, Reduction in Force: HR’s Toughest Balancing Act

    10/21/2025

    Return to Office, Reduction in Force: HR’s Toughest Balancing Act

    There’s a moment every HR professional remembers — that first email, that first conversation, that first tremor in the air when “return to office” stopped being a policy discussion and started being personal. Three years ago, the message was simple: Stay home, stay safe. Now it’s: Come back. And in between, everything about how we work — and what we value — has changed. In this episode of Human Solutions, Pete Wright sits down with AIM HR Solutions’ Tom Jones and Annette Dupree to explore the strange, often uneasy middle ground between flexibility and structure, empathy and compliance. It’s a story about the quiet negotiations happening in every workplace — between leaders trying to rebuild culture and employees trying to preserve the balance they finally found. Annette starts with something deceptively simple: mindset. What if return-to-office isn’t about control, but reconnection? What if the message isn’t we need you here, but we miss you here? From that shift, a thousand possibilities open up — from reimagining flexibility to reframing belonging. Tom, meanwhile, brings the legal lens: what happens when compassion meets compliance? When a doctor’s note becomes a line in the sand? He explains the fine print of the interactive dialogue — that delicate conversation between employee, manager, and HR that determines what’s possible and what isn’t. It’s the kind of process that sounds bureaucratic but, done right, can restore trust instead of eroding it. And then there’s the harder truth: sometimes, it isn’t about coming back. It’s about who comes back. Reductions in force test the soul of an organization. Tom and Annette walk through how to make those decisions — how to document criteria, avoid bias, and resist the all-too-human temptation to let frustration drive strategy. Because when layoffs happen, the work doesn’t end. It shifts. This is an episode about the messy, necessary work of being human at work — and the leaders who try, every day, to get it right. AIM HR Solutions Training CatalogAIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

    32 min
  4. Pay Transparency Starts Here: What to Do Before October 29

    09/16/2025

    Pay Transparency Starts Here: What to Do Before October 29

    We like to think numbers are neutral. Post a range, satisfy a rule, move on. But in practice, a salary range is a story: a public promise about who you are as an employer and how decisions get made when nobody’s in the room. With the October 29 go-live for Massachusetts pay transparency, that story becomes visible. In this conversation, Kyle Pardo and Dan Baker map the terrain employers actually face on deadline day—what must change in your postings and internal moves, what “good-faith” looks like in the real world, and why “set-and-forget” quickly unravels once hiring pressure shows up. Then we zoom out. Because transparency is both a superficial checkbox, and also a organizational mirror. Handle it well and you compress time in your hiring funnel, reduce second-guessing inside teams, and earn the trust that makes retention boring—in the best possible way. Handle it poorly and you invite the kind of quiet churn that never announces itself until it’s expensive. This is a practical briefing—mechanics, messaging, and a short countdown plan—but it’s also an invitation to use a mandate to make your culture sharper, fairer, and easier to believe. Links and Notes Pay Transparency from the AG websitePrevious podcast episode on Pay Transparency 101 AIM HR Solutions Training CatalogAIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

    30 min
  5. When Policy Meets People: Immigration and HR

    09/02/2025

    When Policy Meets People: Immigration and HR

    We like to think the workplace is a place of routine—a clock in, clock out kind of world. But for many immigrants, and for the employers who hire them, work has become a legal maze. Today, we look at what it means to operate in the shadow of ICE, to lead in the face of changing rules, and to humanize the labor force behind the policy headlines. Welcome to this special episode of Human Solutions: Simplifying HR for People who Love HR from AIM HR Solutions. I’m Pete Wright, and today, we’re pulling back the curtain on one of the most misunderstood and under-discussed aspects of the American workplace: immigration. Our focus is on just policy, sure. But even more important: it's people. It’s fear. It’s the daily decisions business leaders have to make without a clear map. Joining us to help navigate this are two remarkable experts: Ana Cristina Chavez, Corporate Engagement Specialist at MIRA, and AIM's Senior Vice President Employer Services Terry Cook. Links & Notes Governor's Office Guidance for Employers Regarding Immigration and Work AuthorizationNew Americans in MassachusettsNational Immigration Law Center • What to Do if Immigration Comes to Your WorkplaceModel Workplace Policy for Responding to Immigration and Customs enforcement • Asian Americans Advancing Justice AIM HR Solutions Training CatalogAIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

    54 min
  6. Human in the Loop: Using AI in HR Without Losing the “Human”

    08/19/2025

    Human in the Loop: Using AI in HR Without Losing the “Human”

    AI is already showing up in HR, whether it’s writing job posts, drafting performance reviews, or powering employee chatbots. But when does it actually help, and when does it cross the line into risk? In this episode of Human Solutions, Pete Wright sits down with Kyle Pardo and Terry Cook to talk through the real-world ways AI is being used in HR today—and the very real challenges it brings with it. Kyle shares where AI shines in everyday workflows—first drafts, checklists, and summarizing feedback—while Terry highlights the legal and ethical traps that can follow, from biased algorithms in recruiting to compliance errors that could land an employer in hot water. Together, they unpack why “human in the loop” isn’t just a catchphrase, but the key to making sure AI adds value without undermining trust. The conversation also digs into guardrails every HR team should be thinking about: data security, identity verification, and building living AI policies that evolve with the technology. Whether you’re experimenting with new tools or worried about shadow AI use in your company, this episode offers a grounded look at how HR leaders can embrace the benefits while avoiding the pitfalls. Links & Notes AIM HR Solutions Training CatalogAIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours. AIM HR Solutions offers supervisor training and reasonable suspicion training, for more information visit our website at www.AIMHRSolutions.com AIM HR Solutions Training CatalogAIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

    30 min
  7. You Asked, We Answered!

    07/15/2025

    You Asked, We Answered!

    This one’s a little different. You asked what’s keeping you up at night—and Pete, Sarah, and Terry actually answered. From the deceptively simple (Can someone choose unpaid time off?) to the maddeningly vague (How do we roll out new policies when everything’s constantly changing?), Terry Cook brings the practical, and Sarah Piscatelli brings the legal. Together, they walk a clean line between “it depends” and “you’d better document that.” Topics include: Why employees sometimes request unpaid time even when PTO is available—and when you can (and should) say no.What it takes to communicate and track policy changes when your workforce reads less email than your average raccoon.Why shift-based resentment and hybrid friction aren’t just cultural challenges—they’re legal minefields.Plus: clear advice on what tools to use for policy sign-offs (spoiler: DocuSign’s not a bad start), when a bathroom-stall poster isn’t enough, and why “assume goodwill” should probably be in your code of conduct.In classic Human Solutions fashion, it’s fast, useful, and just human enough to make you feel like you’re not alone out there! AIM HR Solutions Training CatalogAIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

    28 min
  8. Tough HR Questions • Keeping Engagement Real Amid Workplace Risks

    06/17/2025

    Tough HR Questions • Keeping Engagement Real Amid Workplace Risks

    A CEO hosts a party to boost morale—and ends up with a workers’ comp claim. A casual breakroom conversation erupts into political tension. A flexible work request triggers a ripple effect no one saw coming. In this episode, Tom Jones and Steve Pangione of AIM HR Solutions join us to unpack the hidden risks HR professionals face in the name of employee engagement. We explore the legal implications of workplace events, the cultural fallout of unchecked speech, and the delicate art of ADA accommodations in a world that expects flexibility. Tom shares the hard legal lines every organization should understand, while Steve dives into the human side of these challenges: morale, inclusion, and the ever-shifting definition of “reasonable.” If you’ve ever tried to do the right thing and ended up with an HR headache, this one’s for you. Topics Covered: How offsite company events can open the door to legal liabilityWhat “voluntary” really means when leadership gets involvedWhere employee speech is protected—and where it isn’tCoaching managers through sensitive political and cultural conversationsUnderstanding ADA obligations and building a culture of good-faith flexibilityLinks & Notes U.S. Department of Labor – Wage & Hour Division — Guidance on compensation for company-sponsored events and voluntary EEOC – Reasonable Accommodation and Undue Hardship Under the ADA — Clarifies what qualifies as a reasonable accommodation and how to evaluate undue hardshipSHRM – Legal Issues for Company-Sponsored Social Events — Best practices for managing liability, alcohol, and attendance at company outingsEEOC – Harassment and Protected Speech Guidance — Covers legal standards for when speech creates a hostile work environmentSHRM – Political Discussions in the Workplace — Advice for managing political expression and its impact on team dynamics AIM HR Solutions Training CatalogAIM members can reach the HR Helpline at 800-470-6277 or helpline@aimnet.org for inquiries Monday through Friday from 8:30 a.m. – 5:00 p.m. (EST). Email requests will be responded to within 24 hours.

    36 min
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Welcome to Human Solutions, a show that simplifies HR for people who love HR. Each week, we’ll showcase a bite-sized conversation dedicated to helping you get your arms around an HR challenge. Who are we? From talent management, training, and compliance to compensation analysis and onsite services, AIM HR Solutions is committed to meeting you and your organizations where you are. The people on this show have decades of experience developing solutions for the issues you’re facing right now. This show is their chance to share.

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