Bridge the gap between business and technology with Humanize IT — a fun, educational podcast that will keep you relevant, maximize your value and help your clients see you as a trusted partner. In each episode, hosts Adam Walter, Skip Ziegler and other industry experts will show business owners, technology professionals and problem-solvers how to excel their careers with a new, more conversation-based approach to IT!
286 - Proper Accountability
Many leaders think accountability is all about having a stick to keep employees in line. However, accountability is more about measuring perceived value. Different people hold you accountable in different ways and if you are not aware of how they are measuring you, then you can work yourself to the bone without any appreciation.In this episode, Skip and Adam talk through what accountability actually means and how to use it to generate revenue and increase perceived value. As an added bonus your employees will become more loyal and customers will be much stickier!
285 - Setting Business Pace
"If you always do what you have always done you will always get what you always have got"
In the past few episodes we talked through QBRs and having a plan. Today Skip and Adam talk through the importance of pacing. Having scheduled checkpoints throughout the year that follow up on the plan you create today. This means no procrastinating, that if you want to change and grow you need to make the change today.
284 - A QBR's True Purpose (Part 4)
Real world examples of what the results of a proper QBR are. In this episode Skip and Adam tell tales of how they were able to drive businesses forward with a proper QBR. Often helping businesses identify solutions to problems they did not know they had!
283 - QBR's True Purpose (Part 3)
In part 3 of this series, we walk through a pragmatic approach to QBRs. What should we actually talk about during a QBR, specifically what topics and tools can you use to drive a truly strategic conversation with your clients, even if you are not a business strategy expert.
282 - QBR's True Purpose (Part 2)
In Part 2 Skip and Adam talk in depth about how you can tell if you are actively listening to your client.
This is important because many people think they are listening to their clients when, in actuality, they are railroading the conversation. So what are the indicators that you are all on the same page and making money by working together?
281 - QBR's True Purpose (Part 1)
If car salespeople treated their customers the way MSPs did...they would never sell anything.
No moment in a MSP's cycle shows this problem more than the QBR. So people are always hitting our site and material to learn "How do I run a QBR?"
Today we are still seeing people miss the point of QBRs and today we talk through one of the biggest issues that technical people have when doing QBRs.
Adam does a great job of presenting relevant information in a straightforward yet entertaining way. I don't work in the IT field but found the podcast to be a good listen.