The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

FirmsConsulting.com & StrategyTraining.com

CEOs and business leaders, management consulting senior partners, ground-breaking professors, thought-provoking writers and journalists, record-setting athletes and coaches, and award-winning actors and celebrities discuss the key issues facing the business world and broader society. Get free access to our newsletter, Monday Morning at 8 am, along with sample episodes from our training programs on www.strategytraining.com. Go to https://www.firmsconsulting.com/promo.

  1. 2D AGO

    623: Bain's Rishi Dave, the Secret of Top Sellers (Strategy Skills classics)

    In this episode with Rishi Dave, a partner in Bain's Commercial Excellence practice with deep expertise in B2B marketing and digital marketing, he explains the concept of a "Day 1 List" in B2B sales and marketing and the three things that will get a supplier or seller on the list. Rishi also discussed what a "sales play" is, how to build it, institutionalize the knowledge within the company, and get the sales team to adopt the sales play to fulfill their potential and increase their productivity and sales. Rishi Dave partners with CMOs and management teams to drive marketing transformations and build modern marketing capabilities. He serves as an expert on the implementation of Bain's B2B Marketing Diagnostic and Sales Play System. Rishi has held global CMO roles at public technology and cloud companies, including Dun & Bradstreet, Vonage, and MongoDB. Prior to these roles, he served as the global head of digital marketing for Dell's B2B businesses. Rishi started his career at Bain & Company. As a marketing executive, Rishi has built world-class marketing organizations and capabilities that have driven top-line growth leveraging the right marketing technology, data, analytics and content strategy. Rishi has driven major brand and messaging transformations, reimagined digital customer experiences, and built and scaled go-to market models. Rishi earned an MBA in Marketing from The Wharton School at the University of Pennsylvania as well as a BS in Chemical Engineering and an AB in Economics with Honors from Stanford University.    Claim your free gift: Free gift #1 McKinsey & BCG winning resume www.FIRMSconsulting.com/resumePDF Free gift #2 Breakthrough Decisions Guide with 25 AI Prompts www.FIRMSconsulting.com/decisions Free gift #3 Five Reasons Why People Ignore Somebody www.FIRMSconsulting.com/owntheroom Free gift #4 Access episode 1 from Build a Consulting Firm, Level 1 www.FIRMSconsulting.com/build Free gift #5 The Overall Approach used in well-managed strategy studies www.FIRMSconsulting.com/OverallApproach Free gift #6 Get a copy of Nine Leaders in Action, a book we co-authored with some of our clients: www.FIRMSconsulting.com/gift

    56 min
  2. 4D AGO

    622: Leadership and Self-Deception with Arbinger Managing Partner, Mitch Warner (Strategy Skills classics)

    In this episode, we dive deep into the critical topic of self-deception and its profound impact on leadership and personal effectiveness. Mitch shares powerful insights on how self-deception can undermine our relationships and professional success, often without us even realizing it. He explains the concept of self-betrayal and how it leads to a distorted view of ourselves and others, creating unnecessary conflicts and reducing our influence as leaders. Mitch shares a valuable advice on how to rebuild trust in relationships damaged by self-deception and how to not let it happen again.   Mitch is the co-author of Arbinger's latest bestseller, The Outward Mindset. He writes frequently on the practical effects of mindset at the individual and organizational levels as well as the role of leadership in transforming organizational culture and results. He is an expert on mindset and culture change, leadership, strategy, performance management, organizational turnaround, and conflict resolution.    Mitch is a sought-after speaker to organizations across a range of industries, bringing his practical experience to bear for leaders of corporations, governments, and organizations across the globe. Specific clients include NASA, Citrix, Aflac, the U.S. Army and Air Force, the Treasury Executive Institute, and Intermountain Healthcare. Mitch carries his first-hand perspective as a proven leader into his speeches and facilitation, dynamically bringing Arbinger's concepts and tools to life through his powerful stories and hands-on experience. His audiences leave inspired to improve and equipped with a practical roadmap to effect immediate change.    In his role as managing partner, Mitch directs the development of Arbinger's intellectual property, training and consulting programs, and highly customized large-scale organizational change initiatives. He has been instrumental in Arbinger's rapid growth, including its expanding international presence in nearly 30 countries.    Mitch received his B.A. in philosophy and is a licensed nursing administrator. Trained in fine art at the Art Students League and the National Academy, he spends much of his free time painting. His work hangs in organizations nationwide.   Visit Arbinger Institute here: https://arbinger.com/   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

    57 min
  3. JAN 21

    621: Business Longevity Principles from Immigrant Entrepreneurs (with University of Oxford's Neri Karra Sillaman)

    Neri Karra Sillaman, entrepreneurship advisor at the University of Oxford and author of Pioneers: Eight Principles of Business Longevity from Immigrant Entrepreneurs, discusses why immigrant-founded companies are disproportionately successful and tend to last longer than their counterparts. Drawing on her experience as a former child refugee and on research that began with her PhD, she explains how longevity is built through clear vision, perseverance, community, shared value, and disciplined decision-making. She begins with the formative role of vision. At age eleven, while living in a refugee camp, education became her "north star." That clarity helped her interpret rejection not as failure but as "not yet," a mindset she later observed repeatedly among immigrant entrepreneurs. Clear intent, she argues, allows setbacks to redirect effort rather than extinguish it. The conversation then turns to the principles she identified through interviews with immigrant founders of companies such as Chobani, Duolingo, WhatsApp, and Calendly. These include treating rejection as the beginning of negotiation, building community as a core operating system rather than a marketing tactic, and prioritizing shared value before profit. She emphasizes that many founders focus first on contributing to customers, suppliers, and local communities, with financial results following from that orientation. Sillaman also explains how history and heritage function as assets rather than liabilities. Rather than discarding their past, immigrant entrepreneurs draw on cultural memory and lived experience to shape vision and execution in the present. This integration of past, present, and future becomes central to how long-lived businesses are built. Another recurring theme is luck. She notes that founders consistently describe themselves as "lucky," but defines luck not as chance, but as a capability: being prepared enough to recognize opportunity and willing to act decisively when it appears. The discussion also addresses technology and AI. As tools become more powerful, she argues, human creativity, judgment, and connection become more important, not less. She suggests that imperfections and visible signs of human authorship may increasingly signal authenticity in an automated environment. Throughout the episode, Sillaman challenges dominant models of ego-centered leadership. She contrasts short-lived, personality-driven leadership with approaches that place attention on the work, the community served, and the legacy left behind. Longevity, she concludes, depends not only on how businesses grow, but on how they treat people and define the value they exist to create. Get Neri's book, Pioneers, here: https://tinyurl.com/3bnx7nyc Claim your free gift: Free gift #1 McKinsey & BCG winning resume www.FIRMSconsulting.com/resumePDF Free gift #2 Breakthrough Decisions Guide with 25 AI Prompts www.FIRMSconsulting.com/decisions Free gift #3 Five Reasons Why People Ignore Somebody www.FIRMSconsulting.com/owntheroom Free gift #4 Access episode 1 from Build a Consulting Firm, Level 1 www.FIRMSconsulting.com/build Free gift #5 The Overall Approach used in well-managed strategy studies www.FIRMSconsulting.com/OverallApproach Free gift #6 Get a copy of Nine Leaders in Acton, a book we co-authored with some of our clients: www.FIRMSconsulting.com/gift

    43 min
  4. JAN 19

    620: Former McKinsey partner on How to Turn a Profit and Improve Lives in the World's Toughest Places (Strategy Skills classics)

    This episode examines what happens when strategy is applied in environments where institutional stability, reliable data, and conventional partners cannot be assumed. Former McKinsey partner and University of Notre Dame Professor Emerita Viva Ona Bartkus draws on decades of experience across management consulting, academic research, and frontline fieldwork in conflict-affected regions to explain why many standard strategy doctrines collapse outside developed markets. Bartkus reflects on her path through McKinsey, including what truly determines advancement inside elite professional services firms. She argues that early career performance is less about isolated brilliance and more about establishing trust, judgment, and reliability in the first months, when reputations are formed and remembered long after individual mistakes are forgiven. The conversation then turns to "frontline environments," defined as regions typically far from international hubs, under-invested, and operating with weak formal institutions. Bartkus outlines why these areas, often ignored during recent decades of globalization, represent substantial economic opportunity when approached with rigor rather than optimism. She explains why traditional international expansion models, particularly reliance on single local partners, can introduce severe strategic and ethical risk. Using concrete examples from Lebanon, West Africa, and rural Colombia, she details how broad-based partnerships, careful sequencing of investment, and disciplined listening are prerequisites for sustainable commercial activity. The discussion also addresses failure directly. Bartkus notes that more than half of frontline initiatives do not meet their objectives and explains how those failures sharpened her views on data verification, assumption testing, and understanding local motivations rather than projecting external logic. The episode concludes with a broader argument on the role of business in post-conflict recovery. Aid and humanitarian efforts matter, but without durable economic activity and the dignity of work, recovery stalls. For senior leaders, investors, and strategists, this conversation offers a sober, experience-driven view of what strategy requires when conditions are uncertain and stakes are real. Viva Ona Bartkus is Paul E. Purcell Associate Professor at the University of Notre Dame's Mendoza College of Business. She is a former partner at McKinsey & Company and the founder of the revolutionary course Business on the Frontlines.   Get Business on the Edge here: https://rb.gy/a505d2   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

    50 min
  5. JAN 14

    619: Founder of McKinsey's Strategy and Corporate Finance Insights Team on Measuring and Managing the Value of Companies (Strategy Skills classics)

    In this episode, Tim Koller, co-author of Valuation and a leading authority on corporate finance, offers a substantive examination of capital allocation decisions under real-world constraints. The discussion moves beyond theory to explore how CEOs and CFOs should approach resource deployment in mature, capital-rich companies—where investment opportunities are limited not due to lack of ambition but due to economic reality. Key insights include: - Share Buybacks as Rational Policy: Many firms undertaking significant buybacks—particularly in tech, life sciences, and consumer products—do so because they generate more cash than they can reinvest profitably. Koller argues that, in such cases, returning excess capital to shareholders is not a sign of strategic failure but of disciplined decision-making. - The Fallacy of Diversification Without Advantage: Koller highlights repeated failures by capital-rich companies that expand into unrelated sectors to deploy cash, citing historical missteps in energy, utilities, and industrials. He emphasizes the need to assess whether the firm has a genuine competitive advantage before moving beyond its core business. - Granular Leadership in Resource Allocation: Effective CEOs are directly engaged with capital allocation at the business-unit level. Delegating such decisions without maintaining enterprise-wide oversight often leads to underinvestment in high-return growth areas and misaligned incentives at the divisional level. - The Perils of Uniform Cost-Cutting Mandates: Broad directives to improve margins often result in cuts to product development and customer experience—leading to long-term degradation despite short-term financial gains. Koller stresses the importance of distinguishing between cost efficiencies that enhance value and those that erode it. - Timing and Judgment in Capital Deployment: In cyclical, capital-intensive sectors such as chemicals and energy, building capacity in sync with competitors can destroy value. Koller calls for contrarian timing, grounded in independent analysis, even when boards and markets are predisposed to follow the cycle. Additional themes include the underuse of postmortems in capital projects, the misalignment between project planners and operators, and the distinction between executional and experimental failure. Throughout, Koller reiterates that sound capital allocation depends not only on financial modeling, but also on institutional learning, leadership judgment, and clarity of strategic intent. This conversation offers practical, senior-level guidance for executives, board members, and investors who must navigate capital planning amid structural constraints, investor pressures, and organizational complexity.   Get Tim's book here: https://shorturl.at/nk7Z9 Valuation: Measuring and Managing the Value of Companies   Claim your free gift: Free gift #1 McKinsey & BCG winning resume www.FIRMSconsulting.com/resumePDF Free gift #2 Breakthrough Decisions Guide with 25 AI Prompts www.FIRMSconsulting.com/decisions Free gift #3 Five Reasons Why People Ignore Somebody www.FIRMSconsulting.com/owntheroom Free gift #4 Access episode 1 from Build a Consulting Firm, Level 1 www.FIRMSconsulting.com/build Free gift #5 The Overall Approach used in well-managed strategy studies www.FIRMSconsulting.com/OverallApproach Free gift #6 Get a copy of Nine Leaders in Action, a book we co-authored with some of our clients: www.FIRMSconsulting.com/gift

    49 min
  6. JAN 12

    618: Rethinking Capitalism, Innovation, AI, and the American Dream (with Elizabeth McBride and Seth Levine)

    Elizabeth McBride and Seth Levine return to discuss the ideas behind their book Capital Evolution and the shifts they see across capitalism, innovation, and work. They describe conversations with young people who believe "socialism is the right answer," and explain why "nearly half of people under forty now don't think that capitalism works." They share experiences from a World Bank launch event where one attendee "jumped in his car and raced to get there" because he was "so engaged in entrepreneurship and this idea of we need to build things really rapidly." Elizabeth explains that the book argues, "capitalism is a flawed system" and that "we need to always be working on making it better," while Seth adds that history shows socialism "has literally, and I mean literally like never in a single instance, actually worked." They describe how disillusionment arises when people "don't have a stake in the market system," and why "we want more people… to have a stake in the system." They also highlight stories of communities and leaders returning to fundamentals: "jobs are really key," and building businesses is "an incredibly hard thing." They note how polarization and "black and white thinking" have distorted conversations around business, leadership, and community. At the same time, people around the world remain energized by free markets and opportunity. The discussion turns to AI, where Elizabeth sees "a big labor market disruption" and Seth describes himself as "a techno optimist," emphasizing that disruption must be understood within larger economic cycles. Both agree that new forms of the ownership economy may "cushion the blow" as productivity rises. They offer guidance for individuals navigating job insecurity: becoming "really, really scrappy," embracing "face-to-face interactions," being willing to adapt, and "leaning into AI" instead of treating it as the enemy. They emphasize that new businesses remain essential, because startups "have always been somewhere between a hundred percent and a hundred and ten percent of job creation." They close by reflecting on interviews with CEOs and innovators who are "circumspect," optimistic, and focused on navigating "this incredibly difficult political environment." The leaders who succeed tend to rely on teams, tell stories centered on others, and consistently "put yourself in other people's shoes." Get Capital Evolution here: https://rb.gy/1j68aw Claim your free gift: Free gift #1 McKinsey & BCG winning resume www.FIRMSconsulting.com/resumePDF Free gift #2 Breakthrough Decisions Guide with 25 AI Prompts www.FIRMSconsulting.com/decisions Free gift #3 Five Reasons Why People Ignore Somebody www.FIRMSconsulting.com/owntheroom Free gift #4 Access episode 1 from Build a Consulting Firm, Level 1 www.FIRMSconsulting.com/build Free gift #5 The Overall Approach used in well-managed strategy studies www.FIRMSconsulting.com/OverallApproach Free gift #6 Get a copy of Nine Leaders in Action, a book we co-authored with some of our clients: www.FIRMSconsulting.com/gift

    48 min
  7. JAN 7

    617: Inc 5000 fastest growing company on Psychology behind leadership influence and human behavior (with MichaelAaron Flicker)

    Michael explains that people often struggle because "adding and adding must be more effective," yet humans are "more confident when just one advantage is presented." He shares that Five Guys succeeded because they "only do burgers and fries" and that "if you say you are best at one thing most of all, they're more likely to believe that." He emphasizes that "buyers…have a top force-ranked prioritization of the most important thing," and focusing on the thing you are "best in the world at" is "more believable and more memorable." On pricing, he notes that "thinking is to humans like swimming is to cats. They can do it. They just prefer not to," and the brain "uses twenty percent of the calories in your body." He explains that humans rely on shortcuts and that price is "a relativity game." He describes how Red Bull "broke the comparison" by avoiding the soda can format and launched at "two dollars and fifty cents" instead of one dollar. He explains left-digit bias: "Forty-nine ninety-nine is going to be a much more attractive price than fifty dollars," and that ending in a seven "feels much more specific." He describes how indulgent framing changed behavior: "sweet sizzling plant-based beans and crispy shallots" increased selection "twenty-five percent more," while "light and low carb" suppressed it. He states that appealing to the emotional side "will always feel more indulgent and will always be more appealing," and that consulting services should focus on "what does the buyer really want" and how to communicate emotionally, not only rationally. On scarcity, he shows that breaking enjoyment boosts desire. Pumpkin Spice Latte sells because "they decided to make it for a limited time only," and the shorter deadline in a voucher study produced a "four and a half times increase." He warns that in professional services "you have to be careful that it's still believable." Time scarcity rarely works; instead, "we only have three seats left in this class" or "we only have room for two more clients to onboard this quarter." Michael explains that nostalgia reduces price sensitivity, noting people were willing to pay "three times more" when feeling nostalgic. He says social connectedness lowers price concerns: "there will be less pricing sensitivity when there's higher social connectedness." He points out that many consultants think this is about likability, but "that's not actually what the science says is happening." He introduces the publicity principle — "if someone revealed what you were doing, would you be ashamed or embarrassed by it?" — and the grandma principle: "if you had to tell your grandmother the way you landed that big account," would you feel proud? On humor, he explains that humor creates "higher attention," "higher positive emotions," and "higher purchase intent," but jokes must reinforce the brand or they become "the vampire effect." He shares the pratfall effect: a small blunder "makes you even more likable," showing that "a little bit of a blunder can make you a little bit more likable." He highlights powerful examples such as "good things come to those who wait," "we're number two so we have to try harder," and "the taste you hate twice a day." He explains that concrete ideas outperform abstract ones. People remembered "rusty engine" and "white horse" far more than "impossible amount" or "subtle fault." He says consultants should avoid abstract language and "draw a picture in people's minds" so ideas are "much more easily remembered." Michael emphasizes that "every word matters." He shares how Patagonian tooth fish became Chilean sea bass and saw a "thirty fold increase," and how one verb changed perceived car-crash speed from "forty point five miles per hour" to "thirty one point eight." He notes buyers are "light users of our industry" and that consultants may be "choosing words that leave a totally different impression." He explains the illusion of effort: showing effort raises perceived quality. Participants rated a poem higher when told it took "eighteen hours" instead of four. He warns consultants that AI can lower perceived effort unless they "show your effort that went into using AI." Get MichaelAaron's book, Hacking the Human Mind, here: https://shorturl.at/zV3HW Claim your free gift: Free gift #1 McKinsey & BCG winning resume www.FIRMSconsulting.com/resumePDF Free gift #2 Breakthrough Decisions Guide with 25 AI Prompts www.FIRMSconsulting.com/decisions Free gift #3 Five Reasons Why People Ignore Somebody www.FIRMSconsulting.com/owntheroom Free gift #4 Access episode 1 from Build a Consulting Firm, Level 1 www.FIRMSconsulting.com/build Free gift #5 The Overall Approach used in well-managed strategy studies www.FIRMSconsulting.com/OverallApproach Free gift #6 Get a copy of Nine Leaders in Action, a book we co-authored with some of our clients: www.FIRMSconsulting.com/gift

    54 min
  8. JAN 5

    616: NYU Stern's Prof on How AI Is Rewriting the Future of Work (with Ben Zweig)

    When most executives discuss AI, they focus on automation. Dr. Ben Zweig, NYU Stern professor and CEO of Revelio Labs, explains why the real disruption isn't machines replacing people, it's our failure to rethink how work is structured. "Labor markets are not as sophisticated as capital markets," Ben explains. "We allocate capital efficiently, but not labor. That's a huge weakness in how our economy operates." In this conversation, we explore: Why every company must learn job architecture, seeing jobs not as titles, but as bundles of tasks that must constantly evolve. The three factors that determine whether AI causes unemployment: How quickly firms adopt new tech How individuals adapt their skills How flexibly jobs can transform Why middle managers now sit at the center of organizational adaptation. "The top can't really affect this meaningfully, it happens through line managers." Zweig challenges the old idea of "delegation." Instead, he calls for reconfiguration, a manager's ability to reshape work as technology shifts. "Don't tell people how to do things. Tell them what needs to be done, and they'll surprise you with their ingenuity." - General Patton, quoted by Ben Zweig We also discuss the human skills that will rise in value: empathy, coordination, and the uniquely human ability to orchestrate complex systems. "AI can execute tasks, but it doesn't yet coordinate them," he says. "That orchestration, what we call management, is still deeply human." For young professionals, his advice is both practical and hopeful: "Manage a project from start to finish. Build something end-to-end. That's how you train orchestration." Ben also shares how Revelio Labs uses large language models to build a scientific understanding of labor markets, and why "AI is only called AI until you understand it, then it's just math." Get Ben's book here: https://shorturl.at/qSspC Job Architecture: Building a Language for Workforce Intelligence. Claim your free gift: Free gift #1 McKinsey & BCG winning resume www.FIRMSconsulting.com/resumePDF Free gift #2 Breakthrough Decisions Guide with 25 AI Prompts www.FIRMSconsulting.com/decisions Free gift #3 Five Reasons Why People Ignore Somebody www.FIRMSconsulting.com/owntheroom Free gift #4 Access episode 1 from Build a Consulting Firm, Level 1 www.FIRMSconsulting.com/build Free gift #5 The Overall Approach used in well-managed strategy studies www.FIRMSconsulting.com/OverallApproach Free gift #6 Get a copy of Nine Leaders in Action, a book we co-authored with some of our clients: www.FIRMSconsulting.com/gift

    52 min
4.5
out of 5
104 Ratings

About

CEOs and business leaders, management consulting senior partners, ground-breaking professors, thought-provoking writers and journalists, record-setting athletes and coaches, and award-winning actors and celebrities discuss the key issues facing the business world and broader society. Get free access to our newsletter, Monday Morning at 8 am, along with sample episodes from our training programs on www.strategytraining.com. Go to https://www.firmsconsulting.com/promo.

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