21 episodes

Paolo Fabrizio's podcast show about Digital Customer Service: read more on >> https://customerserviceculture.com/en/blog-podcast/

Customer Service Culture [EN‪]‬ Paolo Fabrizio

    • Technology
    • 5.0 • 3 Ratings

Paolo Fabrizio's podcast show about Digital Customer Service: read more on >> https://customerserviceculture.com/en/blog-podcast/

    #20 Learning by training customer support teams

    #20 Learning by training customer support teams

    Since experiences speak louder than words, I tell you about my recent training sessions that I've held for various customer service teams. The reason why? I gave them tons energy and information, but I also learnt a lot from them. Read full article >> http://bit.ly/3UFJnKb

    • 25 min
    #19 How to prevent support agents burnout

    #19 How to prevent support agents burnout

    What are you doing to prevent your support agents burnout? How do you timely detect the first dangerous symptoms? In this episode Paolo Fabrizio shares 3 actionable tips. Read full article >> https://bit.ly/3eOHStg

    • 18 min
    #18 Happy employees for happy customers - with Sarah Metcalfe

    #18 Happy employees for happy customers - with Sarah Metcalfe

    If you build a thriving workplace for your employees you'll have happy customers. In this podcast I've interviewed Sarah Metcalfe providing great insights about how to achieve such a crucial goal.
    Read full article >> https://bit.ly/2CCzg5w

    • 37 min
    #17 Towards a mobile customer service era w/Martin Hill-WIlson

    #17 Towards a mobile customer service era w/Martin Hill-WIlson

    In this podcast I host Martin Hill-WIlson, customer service expert, talking about how social networks, Apps and chat bots are dramatically changing CS. Enjoy this special episode.

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    Read full article here: http://bit.ly/Podcast-17ENG

    • 1 hr 4 min
    #16 How to benchmark customer support on Twitter - w/Dean McCann

    #16 How to benchmark customer support on Twitter - w/Dean McCann

    In this episode Paolo Fabrizio interviews Dean McCann founder of HelpHandles, a platform that analyzes brands customer support performances on Twitter.

    Read full article here: http://bit.ly/HelpHandles

    • 35 min
    #15 Online reviews vs. business results - w/Carley Bakker

    #15 Online reviews vs. business results - w/Carley Bakker

    In this episode I host Carley Bakker, online reputation manager, talking about the connection between customers online reviews and brands business results.

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    Read full article here: http://bit.ly/Podcast-15ENG
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    • 27 min

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

CX Journey ,

Awesome podcast series!

Paolo does a great job with the podcast series. The conversations are engaging and educational. I've enjoyed listening to them, and I was honored to be interviewed for one. If you haven't listened to this series yet, you should. You'll pick up nuggets from each podcast that will make you a little smarter with each one you listen to!

Ryan L. Sink ,

Wonderful and Helpful!

Such a great podcast and very informative as well as entertaining. Paolo does a wonderful job interviewing awesome guests and showing how to use social media in communicating with customers!

Curatti ,

My ‘Go To’ person for Social Customer Service tips

I love your blog and listen regularly to your Social Antipasti podcasts - I find them inspiring, informative and always on target. You are my "go to" person when it comes to finding innovative ways to use social to serve my clients. I have actually been using some of your tips and they really work. Thanks for providing information and resources to help me keep up with the latest tips, strategies and resources in social customer service, one of the most important parts of any business.

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