Service Design Podcast

Service Design Podcast
  • 5.0 (12)
  • Design

Driven by curiosity, we engage in conversation with everyone involved in service design. We bring positive stories about big or small topics, from innovation to UX, design thinking and system design,… We aim to ignite and inspire listeners in their own path of creating human-centred services around the world.

  1. Sep 23

    #69 - Less paperwork, more family with Katrina Lanahan and Sonya Silva

    What happens when a system designed for external foster-family’s is applied to kin-specific family’s? We talk with Katrina Lanahan and Sonya Silva about the fostercare system in the USA and learned a lot about the essence of timing, the power of simplicity, how financial incentives move systems, and the most important thing find the allies who have been waiting for exactly this moment!

    #69 - Less paperwork, more family with Katrina Lanahan and Sonya Silva

  2. Jul 14

    #68 - Service design ninja in gov: Clementina Gentile

    We talk with service design ninja Clementina Gentile about proactive public services and building a community of practice across government agencies. How do you design for 100% of citizens, build an architecture of trust, and break down bureaucratic silos?

    #68 - Service design ninja in gov: Clementina Gentile

  3. Jun 22

    #67 - Going punk on human-centred design with Gerry Scullion

    What if going punk is the most human-centered thing you can do right now? 🤘 We sat down with Gerry Scullion to talk HCD, AI, and why discomfort might actually mean you're on the right track. Did we make you curious?

    #67 - Going punk on human-centred design with Gerry Scullion

  4. Jun 8

    #66 - Meet our new host: Eva Faes

    A new voice, same Service Design Podcast! Laurens Somers is passing the mic to Eva Faes, service and social designer at Knight Moves.

    #66 - Meet our new host: Eva Faes

  5. Apr 14

    #65 - Modernising digital services at scale with Hefen Wong

    What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital service: through prioritising user value, smart use of research, and agile ways of working.

    #65 - Modernising digital services at scale with Hefen Wong

  6. Mar 9

    #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter

    We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of building elements?

    #64 - Building customer experience with Sheila Kesselaers and Tomas De Preter

  7. Feb 2

    #63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi

    We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, social, and physical supports directly within Naturally Occurring Retirement Communities (NORCS).

    #63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi

  8. 11/17/2025

    #62 - Making waves with Maarten Raemdonck and Lien Dewitte

    We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about how innovation takes root in a large, technical organisation. From bold early experiments to building lasting change, they share honest lessons from Aquafin’s journey to make innovation part of everyday work in a company that treats the waste water of 5 million people daily.

    #62 - Making waves with Maarten Raemdonck and Lien Dewitte
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Ratings & Reviews

5
out of 5
12 Ratings

About

Driven by curiosity, we engage in conversation with everyone involved in service design. We bring positive stories about big or small topics, from innovation to UX, design thinking and system design,… We aim to ignite and inspire listeners in their own path of creating human-centred services around the world.

Information

  • Creator
    Service Design Podcast
  • Years Active
    2016 - 2026
  • Episodes
    72
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Service Design Podcast
  • Show Website
    Service Design Podcast

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