ServiceNow Podcasts

ServiceNow Community Podcasts
  • 4.4 (11)
  • TECH NEWS
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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums

  1. Juan & Tim rant w/ Jesus Barrasa about Ontologies, Knowledge Graphs, Context Graphs and AI

    8H AGO

    Juan & Tim rant w/ Jesus Barrasa about Ontologies, Knowledge Graphs, Context Graphs and AI

    Juan and Tim have a rant session with a special guest in person, Jesús Barrasa, well known in the knowledge graph space. We covered AI trends, the balance between operational vs. strategic work, knowledge graphs, context graphs. The most valuable part of our rant was our pragmatic discussion about ontologies stripping them down to what they actually are and why they matter. Starting to work with ontologies? Think about these two dimensions: WHAT (Formal, Explicit and Shared Meaning) and WHY (Interoperability, Automation). See omnystudio.com/listener for privacy information.

    30 min
  2. The Wrong Mandate: Why Boards Set Data & AI to Fail with Kyle Winterbottom

    3D AGO

    The Wrong Mandate: Why Boards Set Data & AI to Fail with Kyle Winterbottom

    Most organisations know they're not getting value from their data and AI investments, but few are willing to name the real culprit: the boardroom. In this episode, Kyle Winterbottom joins Juan and Tim to argue that the mandates handed to CDAOs are fundamentally broken because the people hiring them don't understand what good looks like. Boards continue to build capability without starting with the end in mind, creating a culture where data leaders are rewarded for building things rather than delivering outcomes. The result? An entire industry that has learned to play the wrong game.  See omnystudio.com/listener for privacy information.

    1h 1m
  3. TAKEAWAY - The Wrong Mandate: Why Boards Set Data & AI to Fail with Kyle Winterbottom

    SEASON 11, EPISODE 16 TRAILER

    TAKEAWAY - The Wrong Mandate: Why Boards Set Data & AI to Fail with Kyle Winterbottom

    This is the takeaway episode with Kyle Winterbottom where he argues that the mandates handed to CDAOs from the board are fundamentally broken because the people hiring them don't understand what good looks like. The result? An entire industry that has learned to play the wrong game.  See omnystudio.com/listener for privacy information.

    5 min
  4. AGENTIC AI - The Future of Work and the Agents Building It

    3D AGO

    AGENTIC AI - The Future of Work and the Agents Building It

    What is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations with the people building Agentic AI at ServiceNow into one 20-minute briefing. Whether you're leading a team, managing a platform, or just trying to understand what your company is investing in - this episode gives you the full picture. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━━━━━━━━━━━━━━ RITA CASTILLO — VP of Design, Platform & AI The clearest explainer of Agentic AI you'll find. Rita walks through the full evolution from scripted automation to agentic systems, what makes agentic different, and how the orchestrator-and-agent hierarchy works at ServiceNow. AMRUTHA RAMESH — Visiting Researcher, ServiceNow Amrutha built Agent Ada — a real AI agent designed to turn enterprise data into actionable insights. She explains how Ada understands your goal, adapts to who's asking, and delivers analysis your team can actually use. ISSAM LARADJI & ANITHA RAGHAVAN — Research Scientist & Product Manager, ServiceNow How do you know if your AI's insights are trustworthy? Issam and Anitha built InsightBench — a benchmark that uses AI to evaluate AI — to answer exactly that question. ━━━━━━━━━━━━━━━━━━━━━━━━ CHAPTERS 0:00  Introduction1:30  What Is Agentic AI? — Rita Castillo, VP of AI Design6:00  How Agents Work as a Team10:30  Meet Agent Ada — Amrutha Ramesh, Visiting Researcher16:00  Can You Trust Your AI? — Issam Laradji & Anitha Raghavan21:30  Wrap-Up ━━━━━━━━━━━━━━━━━━━━━━━━ GUESTS ━━━━━━━━━━━━━━━━━━━━━━━━ Rita Castillo — VP, AI Design at ServiceNow Amrutha Ramesh — Visiting Researcher, ServiceNow Issam Laradji — Research Scientist, ServiceNow Anitha Raghavan — Product Manager, ServiceNow ━━━━━━━━━━━━━━━━━━━━━━━━ LEARN MORE ━━━━━━━━━━━━━━━━━━━━━━━━ ServiceNow Agentic AI: https://www.servicenow.com More episodes: Narrative Analytics with Agent Ada: https://youtu.be/k1P9o2glq90 InsightBench & AgentPoirot: https://youtu.be/0_ikQQ82qAk Understanding Agentic AI with Rita Castillo: https://youtu.be/JyFdcQChYLs ━━━━━━━━━━━━━━━━━━━━━━━━ ABOUT THIS PODCAST ━━━━━━━━━━━━━━━━━━━━━━━━ Hosted by Bobby Brill. ServiceNow INsights podcast explores the people, technology, and ideas shaping the future of work. #AgenticAI #ServiceNow #AIAgents #ArtificialIntelligence #FutureOfWork #EnterpriseAI #DataAnalytics #NowAssist #MachineLearning #Podcast See omnystudio.com/listener for privacy information.

    23 min
  5. AI Governance Is Everyone's Problem (And That's Actually Good News)  with Kierra Dotson

    MAR 26

    AI Governance Is Everyone's Problem (And That's Actually Good News)  with Kierra Dotson

    Stop treating AI governance like a compliance checkbox handed down from the boardroom. Kierra Dotson joins Juan and Tim to argue that the chasm between ambitious AI strategy and messy technical reality exists precisely because we've made governance someone else's problem. The fix? Empower engineers, data scientists, and product owners to own their role in shaping ethical, sustainable AI — not as a burden, but as the thing that makes the work actually matter. See omnystudio.com/listener for privacy information.

    58 min
  6. TAKEAWAY - AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson

    SEASON 11, EPISODE 15 TRAILER

    TAKEAWAY - AI Governance Is Everyone's Problem (And That's Actually Good News) with Kierra Dotson

    This is the takeaway episode with Kierra Dotson where she argues that the chasm between ambitious AI strategy and messy technical reality exists precisely because we've made governance someone else's problem.  See omnystudio.com/listener for privacy information.

    5 min

  7. MAR 26

    New Roles, Same Mission: Value, AI, and the Year of the Reckoning

    AI is the New UI… But Is Anyone Getting Value? Big summer. New roles. Same obsession with transformation. In this episode, Pete and Kat compare notes on what happens when you step into new gigs right as AI goes from “this is cool” to “okay… but is it actually doing anything?” They get into: How AI is still, inconveniently, a people problem Why “AI is the new UI” is about to stop being a slogan Why most organisations don’t have an AI problem… they have a focus problem And yes… the AI reckoning that’s coming when everyone looks up and goes “oh no...what have we done?” A sneak peek at what’s coming at Knowledge (it’s big 👀) And Pete bravely preparing for a life without proper Australian coffee (thoughts and prayers) See omnystudio.com/listener for privacy information.

    23 min
  8. The Data Hygienist with Thais Cooke

    MAR 19

    The Data Hygienist with Thais Cooke

    What does dentistry have to do with data analytics? More than you'd think. Thais Cooke went from cleaning teeth to cleaning datasets and her unconventional path turned out to be a superpower. In this episode, Thais joins Juan and Tim to talk about why subject matter expertise is the ultimate force multiplier, how to build trust with stakeholders (hint: "I don't know" is a valid answer), and why the best data professionals aren't technical specialists — they're problem solvers.  See omnystudio.com/listener for privacy information.

    45 min
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4.4
out of 5
11 Ratings

About

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums

Information

  • Creator
    ServiceNow Community Podcasts
  • Years Active
    2019 - 2026
  • Episodes
    108
  • Rating
    Clean
  • Copyright
    © 2026 ServiceNow Community
  • Show Website
    ServiceNow Podcasts

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