ServiceNow Podcasts

ServiceNow Community Podcasts
  • 4.4 (11)
  • Tech News
  • Weekly

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums

  1. 11h ago

    Learning vs. Getting an Answer: Building with AI Early in Your Career | Engineering NOW Unlocked

    When AI can answer almost anything, how do you know you're actually learning? Senior Staff Software Engineer Tommy Ryan and former ServiceNow intern Hannah Kuo share how they tackle hard problems, check AI's work, and know when to ask for help. #ServiceNow #EngineeringNOWUnlocked #AI #SoftwareEngineering #EarlyCareer With school back in session, hosts Jorden Shelton and Cynthia Mathenge sit down with Tommy and Hannah to talk about learning and building with AI, and where teammates and mentors still fit in. ServiceNow Insights host Bobby Brill opens and closes the episode. In this episode: • How a senior engineer reviews your solution: back it up like you're in court, and run a pre-mortem • Why "correct and complete" matters, and why AI years are dog years • Using output styles to make AI explain, quiz, and mentor you • Hannah's time-boxing rule for deciding when to keep going, use AI, or ask a teammate • Tommy's half-day rule, and why a walk can beat another hour at the keyboard • Rubber ducking, explained with help from Woody • Advice for students: stay curious, learn fast, and automate the boring stuff Guests: Tommy Ryan, Senior Staff Software Engineer, Developer Productivity, ServiceNow Hannah Kuo, Software Engineer and former intern, ServiceNowHosts: Jorden Shelton, Technical Program Manager, AI Engineering Delivery, ServiceNow Cynthia Mathenge, Business Operations Manager, Engineering, ServiceNow Chapters: 0:00 Intro 1:32 Welcome to Engineering NOW Unlocked 2:22 Meet Tommy Ryan and Hannah Kuo 3:06 What Hannah wishes she knew before her internship 3:38 How a senior engineer reviews your solution 4:40 Checking AI's work: correct and complete 5:43 Make AI teach you with output styles 6:46 Breaking down a hard problem 9:11 Architecture isn't set in stone 10:17 Time-boxing: when to ask for help 11:32 The half-day rule and stepping away 12:42 Making it safe to ask questions 13:36 Imposter syndrome and work sessions 15:16 What is rubber ducking? 16:09 Rapid fire 18:18 Advice for students 20:10 Wrap-up Pick one idea from this episode, try it this week! Subscribe so you never miss an episode: https://www.youtube.com/playlist?list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOKFor general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.

    Learning vs. Getting an Answer: Building with AI Early in Your Career | Engineering NOW Unlocked

  2. 4d ago

    Dashboard Slop rant with Sonny Rivera

    In this special rant episode, Sonny Rivera joins Juan and Tim during a live recording and rant about AI-generated dashboards, semantic layers, and what it takes to trust an answer. The situation: dashboards slop is easy to build which makes foundation matter more, not less. We discussed:  Building a dashboard was never the hard part. Being able to explain where a number came from is. Speed without a governed foundation produces wrong answers faster. As Sonny put it, “fast and wrong is still wrong.” Modeling data is really modeling the business. The job has not changed. How it gets done is changing. A single source of truth did not hold up. Favors an interoperable set of semantic layers and context, with shared definitions where people actually care. Logic written in the moment, in a dashboard or a pipeline, often never makes it back into the semantic layer. Closing that loop is the gap to fix. Friction between teams is a sign that a definition matters. Make the differences visible rather than forbidding them. Trust is what data leaders can least afford to lose, which is why testing belongs in dashboards too. Writing code is no longer the slow part. Product management and testing are becoming the bottlenecks. See omnystudio.com/listener for privacy information.

    Dashboard Slop rant with Sonny Rivera

  3. Oct 23

    How data teams become trusted business partners with Nick Zervoudis

    Nick Zervoudis, data product manager, trainer, and consultant at Value from Data & AI, joins Juan and Time to talk about why many data teams end up working like a service desk and what to do about it. The answer is: DO DISCOVERY! In this conversation, we cover how a service desk model breaks down when a request can’t be described in a few words, why dashboards get opened once and then forgotten, and how product thinking differs from project management in data work. We also discuss how to start doing discovery without a full transformation, and what AI does and doesn’t change about that work. See omnystudio.com/listener for privacy information.

    How data teams become trusted business partners with Nick Zervoudis

  4. Season 12, Episode 10 Trailer

    TAKEAWAY How data teams become trusted business partners with Nick Zervoudis

    This is the takeaway episode with Nick Zervoudis, data product manager, trainer, and consultant at Value from Data & AI, joins Juan and Time to talk about why many data teams end up working like a service desk and what to do about it. The answer is: DO DISCOVERY!  See omnystudio.com/listener for privacy information.

    TAKEAWAY How data teams become trusted business partners with Nick Zervoudis

  5. Oct 16

    Game Changers: The Talent Imperative for the AI Era with Mohammed Aaser

    Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo, recently visited Juan and shared his framework on talent in the AI era. It was incredibly insightful and we asked if he could come back to the podcast (after 5 years!) His argument is that the potential of AI will be unlocked by humans because humans understand the problems, and are driven/motivated to solve the problems.  In this episode, Mohammed lays out a framework for talent in the AI era. Automation is already taking over the known, repeatable work. What remains is the unknown, and that takes people who keep learning and who take initiative. The framework plots people on two dimensions, learning and drive. You have Doers, Philosophers, Commanders, Hackers, Strategist, Innovators, Game changers and more. Topics discussed Automation and the innovation engine The known versus the unknown Two dimensions of talent The talent quadrants The multiplier effect Commanders and scaling Environments that don’t build initiative Rarity of high-potential people Investing in human potential The human mind as the limit Critical thinking through discomfort See omnystudio.com/listener for privacy information.

    Game Changers: The Talent Imperative for the AI Era with Mohammed Aaser

  6. Season 12, Episode 9 Trailer

    TAKEAWAY Game Changers: The Talent Imperative for the AI Era with Mohammed Aaser

    This is the takeaway episode with Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo. He recently visited Juan and shared his framework on talent in the AI era. It was incredibly insightful and we asked if he could come back to the podcast (after 5 years!) His argument is that the potential of AI will be unlocked by humans because humans understand the problems, and are driven/motivated to solve the problems.  See omnystudio.com/listener for privacy information.

    TAKEAWAY Game Changers: The Talent Imperative for the AI Era with Mohammed Aaser

  7. Oct 9

    Preserve Executive Trust by Protecting Your Judgement with Dora Boussias

    How do leaders preserve executive trust and credibility? Dora Boussias, executive advisor and former data executive returns to the podcast to unpack this question. Her answer: protect your judgement.  In this episode, Dora presents the trust equation that most leaders grew up with: expertise + track record + judgment. Dora’s point is that the equation still holds, but each part now means something different. Nobody will out-know AI, so expertise is less about what you know and more about asking the right questions and challenging assumptions. A track record is harder to read when you can’t tell whether a good result came from you or from the model. Judgment carries the most weight now, and it’s the part leaders are most likely to hand off without noticing. Topics discussed:  Trust equation under AI Expertise is changing Track record is harder to read Judgment carries the most weight Decision fog Speed isn’t everything Ford’s rehiring of experienced engineers Business fundamentals matter more Alignment and accountability are cross-functional Real value is “so what” See omnystudio.com/listener for privacy information.

    Preserve Executive Trust by Protecting Your Judgement with Dora Boussias

  8. Season 12, Episode 8 Trailer

    TAKEAWAY Preserve Executive Trust by Protecting Your Judgement with Dora Boussias

    This is the takeaway episode with Dora Boussias, executive advisor and former data executive. We unpack the question "How do leaders preserve executive trust and credibility?" Her answer: protect your judgement. In this episode, Dora presents the trust equation that most leaders grew up with: expertise + track record + judgment. Don't miss it! See omnystudio.com/listener for privacy information.

    TAKEAWAY Preserve Executive Trust by Protecting Your Judgement with Dora Boussias
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Trailers

Ratings & Reviews

4.4
out of 5
11 Ratings

About

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums

Information

  • Creator
    ServiceNow Community Podcasts
  • Years Active
    2019 - 2026
  • Episodes
    108
  • Rating
    Explicit
  • Copyright
    © 2026 ServiceNow Community
  • Show Website
    ServiceNow Podcasts

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