The Expertise of Emotionally Intelligent Luxury

The Luxury Institute

Luxury Institute is the world's most trusted research, training, consulting, and elite business solutions partner for luxury goods and services brands.  In the last 20 years, Luxury Institute has served over 1,100 luxury and premium goods and services brands. In this podcast, Milton Pedraza, Luxury Institute CEO, shares insights into the latest luxury trends, insights, and interviews top-tier luxury experts and executes across healthcare, retail, technology, wealth management, yachting, and more.

  1. 01/25/2024

    Priorities, Myths and Realities of AI in Luxury Goods and Services

    AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative survey with 22 luminaries from its Global Luxury Expert Network (GLEN) and asked them to weigh in on the most important initial business uses of AI and the myths luxury brands should confront as they engage with vendors to implement AI. In Luxury Institute's January 2024 white paper, we share their collective responses to critical AI questions. Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com

    17 min

  2. 09/20/2023

    Extraordinary Customer Experiences - A Series: Clienteling

    In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethical, trusted superconnector, will be far more effective in creating extraordinary customer experiences and building long-term customer relationships. Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com

    27 min

  3. 09/08/2023

    Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience

    In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary customer experience occurring at these “luxury” department stores? And yet, Bergdorf Goodman and Harrods continue to thrive. There are a multitude of reasons why. To share your ECE story - one you've received, witnessed, or delivered - or learn more, visit LuxuryInstitute.com Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com

    27 min

  4. 08/23/2023

    Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?

    In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury retail, luxury travel, and luxury real estate? How can AI positively impact the experience the professional provides? How can it be the demise? Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com

    40 min

  5. 08/09/2023

    Extraordinary Customer Experiences: A Series - Trust and Loyalty

    In Chapter 5 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss trust and loyalty. How do we build trust and loyalty? Can you have loyalty without trust? What is trust without loyalty? And how do trust and loyalty impact your ability to create extraordinary customer experiences? Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com

    37 min

  6. 08/03/2023

    Extraordinary Customer Experiences: A Series - The Making of an ECE Expert

    In Chapter 4 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the expertise required to become a master of creating and delivering ECEs: become a high-performance relationship builder using emotional intelligence and self-mastery. We cover the 2 elements of Luxury Institute's Mastery of HNW Relationship Building course: Lead with Emotional Intelligence and Achieve Self-Mastery. To learn more about the course, visit LuxuryInstitute.com Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com

    25 min

  7. 07/27/2023

    Extraordinary Customer Experiences: A Series - Everyday ECEs and The Missed Opportunities

    Luxury Institute's latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by top professionals to deliver them consistently and successfully. In Chapter 3 , Luxury Institute explores different ways to deliver everyday ECEs, the missed opportunities to create them and how fear plays a significant role. Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com

    32 min

  8. 07/20/2023

    Extraordinary Customer Experiences: A Series - The Rare vs Everyday ECEs

    Luxury Institute's latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by top professionals to deliver them consistently and successfully. In Chapter 2, Luxury Institute defines the rare vs the everyday Extraordinary Customer Experiences and share ECE stories of three leading luxury brands: Cartier, Brunello Cucinelli and Aman.  Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com

    23 min
See All (55)

4.9
out of 5
11 Ratings

About

Luxury Institute is the world's most trusted research, training, consulting, and elite business solutions partner for luxury goods and services brands.  In the last 20 years, Luxury Institute has served over 1,100 luxury and premium goods and services brands. In this podcast, Milton Pedraza, Luxury Institute CEO, shares insights into the latest luxury trends, insights, and interviews top-tier luxury experts and executes across healthcare, retail, technology, wealth management, yachting, and more.

Information