55 episodes
The Expertise of Emotionally Intelligent Luxury The Luxury Institute
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- Business
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4.9 • 11 Ratings
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Luxury Institute is the world's most trusted research, training, consulting, and elite business solutions partner for luxury goods and services brands.
In the last 20 years, Luxury Institute has served over 1,100 luxury and premium goods and services brands.
In this podcast, Milton Pedraza, Luxury Institute CEO, shares insights into the latest luxury trends, insights, and interviews top-tier luxury experts and executes across healthcare, retail, technology, wealth management, yachting, and more.
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Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative survey with 22 luminaries from its Global Luxury Expert Network (GLEN) and asked them to weigh in on the most important initial business uses of AI and the myths luxury brands should confront as they engage with vendors to implement AI. In Luxury Institute's January 2024 white paper, we share their collective responses to critical AI questions.
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Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethical, trusted superconnector, will be far more effective in creating extraordinary customer experiences and building long-term customer relationships.
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Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary customer experience occurring at these “luxury” department stores? And yet, Bergdorf Goodman and Harrods continue to thrive. There are a multitude of reasons why.
To share your ECE story - one you've received, witnessed, or delivered - or learn more, visit LuxuryInstitute.com
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Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?
In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury retail, luxury travel, and luxury real estate? How can AI positively impact the experience the professional provides? How can it be the demise?
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Extraordinary Customer Experiences: A Series - Trust and Loyalty
In Chapter 5 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss trust and loyalty. How do we build trust and loyalty? Can you have loyalty without trust? What is trust without loyalty? And how do trust and loyalty impact your ability to create extraordinary customer experiences?
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Extraordinary Customer Experiences: A Series - The Making of an ECE Expert
In Chapter 4 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the expertise required to become a master of creating and delivering ECEs: become a high-performance relationship builder using emotional intelligence and self-mastery.
We cover the 2 elements of Luxury Institute's Mastery of HNW Relationship Building course: Lead with Emotional Intelligence and Achieve Self-Mastery. To learn more about the course, visit LuxuryInstitute.com
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Customer Reviews
Insightful
Milton Pedraza is the expert in the inner workings of the Luxury Industry. He understands the business sector and the emotional intelligence behind the clients perspective. The wealth distribution snd behaviors are changing rapidly. Listen closely to Mr. Pedraza he provides insightful knowledge to anyone in the luxury market.
Love this podcast
Very insightful and a clear vision on the future of luxry selling