The Full Circle Leader

Andrea Butcher

The Full Circle Leader is a leadership development podcast built as a leadership journal in audio form: short, honest Daily Doses of Leadership each week on self-leadership and personal growth, and twice a month, a guest conversation with a leader doing the real inner work of growth and leadership development. Andrea Butcher, a leadership coach with over twenty years in the field, has designed this show to be a tool for leaders who want to do the real work of growing and leading well, becoming more self-accountable, people-first, and community-rooted along the way. You are a once in a lifetime event. This podcast will inspire and help you bring your unique gifts and experiences to become a Full Circle Leader in all areas of your life.

  1. 4d ago

    How the Indiana BMV Changed Its Culture and Created a Better Customer Experience with Noah Shelton

    If you’ve been to an Indiana BMV recently and thought it was actually a really pleasant experience, you are living the results of one of the most remarkable culture transformations in state government. Our guest, Noah Shelton, is going to tell us that story because he didn't just witness it; he was on the front line. Noah and I talk about the culture transformation that changed the Indiana BMV from an organization known for long waits into a nationally recognized customer service leader. He shares what he learned after starting as a customer service representative at the BMV, moving into leadership, and helping build a culture centered on customer service, performance, recognition, and shared accountability. This conversation is a roadmap for business leaders, HR professionals, and anyone responsible for improving workplace culture or customer experience. We explore how leaders can create a clear vision, use metrics to support performance, and stay committed when transformation takes years. Leadership Lesson Highlights 00:00 Have you been to an Indiana BMV branch lately? 03:54 How being a track athlete at Indiana University shaped Noah’s leadership 07:21 The old BMV reputation and culture 08:57 How starting in a customer service role was invaluable experience 11:02 Daily Performance Data: How sharing results created friendly competition and drove performance excellence 14:52 How offering bonuses impacted results 17:21 The key ingredients to transforming your culture 21:13 Developing leaders from within the organization 22:38 Why you should attend employee retirement ceremonies 28:30 Where to start when you know your culture needs to change 29:49 Why you have to be patient when transforming your culture Connect with Noah Shelton https://www.linkedin.com/in/noah-shelton-b2b56093/ About Andrea Butcher Andrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023). Connect with Andrea https://www.abundantempowerment.com/ LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/ Abundant Empowerment Upcoming Events https://www.abundantempowerment.com/events Subscribe to the podcast in Apple Podcasts https://podcasts.apple.com/us/podcast/the-full-circle-leader/id1468460670 Subscribe to the podcast on Spotify https://open.spotify.com/show/4xU1c5ncX5Vuukohwhps34

Trailers

5
out of 5
58 Ratings

About

The Full Circle Leader is a leadership development podcast built as a leadership journal in audio form: short, honest Daily Doses of Leadership each week on self-leadership and personal growth, and twice a month, a guest conversation with a leader doing the real inner work of growth and leadership development. Andrea Butcher, a leadership coach with over twenty years in the field, has designed this show to be a tool for leaders who want to do the real work of growing and leading well, becoming more self-accountable, people-first, and community-rooted along the way. You are a once in a lifetime event. This podcast will inspire and help you bring your unique gifts and experiences to become a Full Circle Leader in all areas of your life.

You Might Also Like