Transform NOW

SS&C

Transform NOW is brought to you by SS&C. AI is reshaping work, but the real breakthrough is orchestration. When people, AI, and automation move together as one intelligent workflow, enterprises stop experimenting and start transforming. On Transform NOW, we explore how AI and agent orchestration are transforming operations, driving growth, and changing how organizations serve customers and empower employees. Subscribe to stay ahead of what’s next in AI...practical, real, and happening now.

  1. 2d ago

    509. Weekly Pulse Check on Automation & AI News

    In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: . Meta launches new AI model as Zuckerberg champions open-weight push https://www.reuters.com/world/china/meta-launches-new-ai-model-zuckerberg-champions-open-weight-push-2026-08-10/ . The model picker is a dead end https://lovable.dev/blog/the-model-picker-is-a-dead-end . AI, Real-Time Payments Reshape Fintech https://fintechextra.com/news/august-2026-ai-real-time-payments-reshape-fintech-743 . Allstate develops Allie platform for agentic AI strategy https://www.insurtechinsights.com/allstate-develops-allie-platform-for-agentic-ai-strategy/ . Oh Lord, AI Reporters Are Actually Breaking Big News https://www.wired.com/story/ai-newsrooms-are-breaking-news-now-haha-im-in-danger/ . Meta launched a new AI optimism ad set to a song about human extinction https://techcrunch.com/2026/07/23/meta-launched-a-new-ai-optimism-ad-set-to-a-song-about-human-extinction/ . Visit us on our socials: 🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU 🧑‍💻LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G 🙋‍♀️Facebook: https://okt.to/Vyjfiz 📸Instagram: https://okt.to/5nYvIf 💭Blog: https://okt.to/QuGqVP 🤩Case studies: https://okt.to/ft1AMX . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  2. 5d ago

    508. Beyond AI: Humanizing Customer Success

    In this episode, host Michael Marchuk interviews customer success advisor, executive coach, and bestselling author Carl Lenocker (A Success Plan for Life) about how AI is reshaping customer success without removing human accountability. Carl argues experienced leaders will be needed to judge AI outputs, while entry-level roles and technical/process-heavy CS work (onboarding, troubleshooting, project management, certifications) are increasingly automatable. He warns against repeating early-2000s outsourcing mistakes that degraded customer experience, stressing AI-driven support must work to build trust, especially for smaller accounts. The conversation covers developing Gen Z communication and face-to-face relationship skills, avoiding over-instrumentation and misguided KPIs, and using strategic human engagement to uncover the “why” behind dashboards. Carl also discusses investing in internal talent development and applying “success plan” thinking to careers and life through discovery, reflection, and time-based planning. - AI Accountability in CS - Preserving Expertise Pipelines - What AI Replaces in CS - Gen Z and Relationship Skills - Designing CS for Judgment - Trust at Scale with AI - Metrics and Over Instrumentation - Human Touch and Renewals - Future of CS and Leadership - Success Plans for Life - Life Phases and Customer Cycles Get Carl's book here: https://www.amazon.com/Success-Plan-Life-Wealth-Direction/dp/B0GHSZ719C Visit us on our socials: 🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU 🧑‍💻LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G 🙋‍♀️Facebook: https://okt.to/Vyjfiz 📸Instagram: https://okt.to/5nYvIf 💭Blog: https://okt.to/QuGqVP 🤩Case studies: https://okt.to/ft1AMX To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  3. Aug 7

    507. Weekly Pulse Check of Automation & AI News - August 7, 2026

    In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: 4 in 5 Workers Have Checked Out at Work (And AI Anxiety Is Making It Worse) https://www.newsweek.com/4-in-5-workers-have-checked-out-at-work-and-ai-anxiety-is-making-it-worse-12250000 How ADP's chief AI officer keeps a tight rein on AI without holding it back https://www.informationweek.com/machine-learning-ai/how-adp-s-chief-ai-officer-keeps-a-tight-rein-on-ai-without-holding-it-back Why Time Away May be the Future of Work https://www.hbs.edu/managing-the-future-of-work/podcast/why-time-away-may-be-the-future-of-work Waymo’s Self-Driving Cars Crash Less Often Than Human Drivers: Study https://www.thedrive.com/news/waymos-self-driving-cars-crash-less-often-than-human-drivers-study An encyclopedia formed from AI hallucinations – what could go wrong? https://www.newscientist.com/article/2528498-an-encyclopedia-formed-from-ai-hallucinations-what-could-go-wrong/ Visit us on our socials: 🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU 🧑‍💻LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G 🙋‍♀️Facebook: https://okt.to/Vyjfiz 📸Instagram: https://okt.to/5nYvIf 💭Blog: https://okt.to/QuGqVP 🤩Case studies: https://okt.to/ft1AMX . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  4. Aug 4

    506. Building Trustworthy AI: Eliminating Hallucinations

    In this episode of the Transform Now podcast, host Michael Marchuk sits down with Vincent Granville, pioneering AI scientist and co-founder of Bonding AI, to explore how organizations can build AI systems they can truly trust. Granville challenges the prevailing acceptance of AI hallucinations, arguing they're not just bugs but structural features of how large language models are built. He introduces his company's xLLM platform, which offers hallucination-free, secure enterprise AI through a dual-layer approach that combines natural language responses with structured, verifiable outputs. Key topics covered: Why hallucinations persist in LLMs and why patches don't fix the root problem The value of relevancy and trustworthiness scores in AI responses Model optimization techniques including quantization and auto-distillation How smaller, purpose-built models can outperform massive generic LLMs Practical steps for organizations transitioning to deterministic AI systems The future of verifiable AI in regulated industries like finance Whether you're a technical leader, business executive, or AI enthusiast, this episode provides valuable insights into building more reliable, cost-effective, and trustworthy AI systems for your organization. Connect with Vincent Granville: Website: mltechniques.com Company: Bonding AI Visit us on our socials: 🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU 🧑‍💻LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G 🙋‍♀️Facebook: https://okt.to/Vyjfiz 📸Instagram: https://okt.to/5nYvIf 💭Blog: https://okt.to/QuGqVP 🤩Case studies: https://okt.to/ft1AMX To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  5. Jul 31

    505. Weekly Pulse Check of Automation & AI News - July 31, 2026

    In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: AI Agents Are Not Your Coworkers - https://beyondtmrw.org/article/ai-agents-are-not-your-coworkers The AI Future Is for Everyone - https://www.wsj.com/opinion/the-ai-future-is-for-everyone-a0c24e20 How do we prevent AI agents from going rogue? It starts with a new kind of measurement - https://www.theguardian.com/commentisfree/2026/jul/28/rogue-ai-agent-instructions Workplaces look for cheaper AI as ‘tokenmaxxing’ fades as a corporate fad - https://apnews.com/article/ai-token-openai-anthropic-corporate-31bb80ac1cd7862d05f6397177d826b1 AI is making your life more expensive. Here’s how - https://www.cnn.com/2026/07/28/economy/ai-boosting-inflation-us Visit us on our socials: 🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU 🧑‍💻LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G 🙋‍♀️Facebook: https://okt.to/Vyjfiz 📸Instagram: https://okt.to/5nYvIf 💭Blog: https://okt.to/QuGqVP 🤩Case studies: https://okt.to/ft1AMX . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  6. Jul 28

    504. Scaling Automation at Computacenter

    On this episode, host Michael Marchuk speaks with Kasim Iqbal of Computacenter, a customer award winner who leads an RPA team and has used Blue Prism for over 10 years. Kasim explains how his team automated a previously manual, copy-and-paste process for creating DPD return labels and updating and closing tickets in Remedy and ServiceNow, delivering major time savings and processing about 150,000 tracking updates without human intervention. Beyond hours saved, the automation improved SLA performance, reduced errors, and minimized retraining as new customers onboard. The solution evolved from screen scraping to APIs to improve speed and resilience, with the biggest challenges being data quality and exceptions. Kasim describes extensive business-led testing, a top-down “automation first” culture, internal promotion via Viva and events, and early exploration of AI tools like Copilot and Work HQ. What we talked about with Kasim: - Award Project Overview - Automation First Culture - Business Impact and Savings - Scaling to High Volume - Architecture and API Shift - Challenges and Data Quality - Testing and Governance Trust - Collaboration and Buy In - Advice to Replicate Success - Driving Internal Adoption - Promoting Automation Internally - Who Benefits Most Visit us on our socials: 🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU 🧑‍💻LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G 🙋‍♀️Facebook: https://okt.to/Vyjfiz 📸Instagram: https://okt.to/5nYvIf 💭Blog: https://okt.to/QuGqVP 🤩Case studies: https://okt.to/ft1AMX To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  7. Jul 24

    503. Weekly Pulse Check on Automation & AI News - July 24, 2026

    In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: • Apple Briefly Unseats Nvidia As World’s Largest Company https://www.forbes.com/sites/tylerroush/2026/07/17/apple-unseats-nvidia-as-worlds-largest-company/ • China's Moonshot unveils world's largest open AI model, closing in on US rivals - https://www.reuters.com/world/china/chinas-moonshot-unveils-worlds-largest-open-ai-model-closing-us-rivals-2026-07-17/ • Chinese open-weight models are cheap. Washington is deciding what that costs - https://www.artificialintelligence-news.com/news/chinese-open-weight-models-policy-risk/ • Rewiring the public sector: Seizing the AI moment - https://www.mckinsey.com/industries/public-sector/our-insights/rewiring-public-sector • Anthropic found a hidden space where Claude puzzles over concepts - https://www.technologyreview.com/2026/07/09/1140293/anthropic-found-a-hidden-space-where-claude-puzzles-over-concepts/ • You’ve Probably Watched One of the 300 Titles on Netflix Produced With AI - https://www.cnet.com/tech/services-and-software/netflix-300-programs-this-year-ai-production-q2-earnings/ Visit us on our socials: 🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU 🧑‍💻LinkedIn: https://okt.to/k8zIdp ✖️Twitter: https://okt.to/fHyd9G 🙋‍♀️Facebook: https://okt.to/Vyjfiz 📸Instagram: https://okt.to/5nYvIf 💭Blog: https://okt.to/QuGqVP 🤩Case studies: https://okt.to/ft1AMX . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  8. Jul 21

    502. Moving Beyond AI Buzzwords in the Boardroom

    In this episode, Brad Hairston talks with Dr. Anastassia Lauterbach, an advisor and author who is dedicated to democratizing AI literacy and fostering a deeper understanding of AI, robotics, and quantum technologies. Dr. Lauterbach unpacks the gap between AI fluency and true AI literacy and explains why that gap poses real risks for boards and businesses. The conversation covers cybersecurity threats from foundational models, why generic AI use cases fail without company-specific context, and her critique of the EU AI Act alongside her three-part framework for building genuinely responsible AI..What we talked about with Anastassia:* AI Fluency Isn't AI Literacy* Navigating AI Topics With The Board* The Real Risks Behind the AI Hype* Context Is King: Rethinking AI Governance* Regulating AI: What We're Getting Wrong.Dr. Lauterbach's website: https://aiedutainment.ai/.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

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Ratings & Reviews

5
out of 5
30 Ratings

About

Transform NOW is brought to you by SS&C. AI is reshaping work, but the real breakthrough is orchestration. When people, AI, and automation move together as one intelligent workflow, enterprises stop experimenting and start transforming. On Transform NOW, we explore how AI and agent orchestration are transforming operations, driving growth, and changing how organizations serve customers and empower employees. Subscribe to stay ahead of what’s next in AI...practical, real, and happening now.

Information

  • Creator
    SS&C
  • Years Active
    2020 - 2026
  • Episodes
    508
  • Rating
    Clean
  • Copyright
    © SS&C
  • Show Website
    Transform NOW

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