The Josh Bersin Company

Josh Bersin
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Insider Insights on Corporate Talent, Learning, and HR Technology, with analyst perspectives, executive interviews, and in-depth vendor analysis.

  1. 3D AGO

    Enterprise AI Architectures and The Changed Role of HCM and ERP

    AI Agents promise to revolutionize how we operate our companies, but this is much more than just recording meetings and summarizing emails. How do you build an Agent (and Superagent) architecture to re-engineer HR and what is the role of your core HCM platforms? Well this is the trillion dollar question challenging every business software provider, and it has a huge impact on your HR and overall AI strategy. In this podcast I explain this topic and describe how employee onboarding, as an example, could be entirely redesigned for speed, scale, and agility. This is a new world and for the first time in my career each of us, regardless of tech experience, will be able to redesign how our HR function works to move from “work productivity” to automation and tremendous new value creation strategies in HR. Note that this week OpenAI announced its Frontier platform to help build enterprise agents. Microsoft recently introduced Agent 365 to help build enterprise Superagents. ServiceNow offers its Enterprise AI Control Tower, and Workday has introduced the Workday Agent System of Record. The space of agent management platforms is just beginning. As you listen to this and ponder your situation I hope you consult Galileo for advice or call us. Our Systemic HR AI Blueprint is here to help you design and implement AI apps that will revolutionize HR and your business. Enterprise AI is an exciting new domain and we are here to help. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information 2026 Imperatives for Enterprise AI: The Road Ahead The Great Reinvention of Human Resources Has Begun Get Galileo, The AI Agent for Everything HR     Chapters (00:00:00) - Onboarding and AI: The Confusion in Corporate IT(00:06:42) - Agents and the role of the ERP(00:11:01) - The AI Agents: Will You Build Them?

    20 min

  2. JAN 31

    AI-Based Recruiting Lawsuits: Some History And Where This Is Going.

    AI-driven recruiting is on the hot seat and it’s only getting hotter. Most job seekers now experience AI-interviewers, AI-based screening, and even chatbots that can automate the entire process. And as this market grows, two new lawsuits (one against Workday, one against Eightfold) have emerged, indicating the “fear” job seekers have about this technology. In the meantime, vendors are gobbling up these tools. This includes Workday’s $1 billion acquisition of Paradox (and Hiredscore), SAP’s acquisition of Smartrecruiters, Outmatch’s acquisition of Pymetrics (renamed Harver), UKG’s acquisition of Chattr (renamed Rapid Hire), Radancy’s acquisition of myInterview, Hirevue’s acquisition of Modern Hire, Cornerstone’s acquisition of Skyhive (following acquisition of Clustree), Lightcast’s acquisition of Rhetorik, and more. Where is all this going? As I discuss, this is an enormous ($840 billion) market and there’s a lot yet to come. As I discuss, we are entering a whole new set of demands, demands for quality, explainability, skills verification, and bias-detection. One of the big new trends is what we call “vertical data labeling” to increase transparency and quality. (The pioneer here is a company called Findem.) So for you as a buyer or user, it’s a time to focus on data and AI accuracy and completeness. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Great Reinvention of Human Resources Has Begun People Data For Sale: How The Talent Intelligence Market Really Works The Talent Acquisition Revolution: How AI is Transforming Recruiting Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations Get Galileo: The World’s AI Agent For Everything HR   Chapters (00:00:00) - The Lawsuits About AI-Based Recruitment(00:03:14) - AI Based Recruitment(00:13:37) - Is LinkedIn a Good Data Source for AI?(00:14:21) - Will AI Be Better at Recruiting?(00:21:44) - Will Data-based Recruitment Be Legal?

    25 min

  3. JAN 29 · VIDEO

    How Costa Coffee Uses AI To Hire "Best Fit" Staff Which Candidates Love!

    David Hughes, the Global People Leader for Costa Coffee (now at HSBC), discusses the company’s innovative approach to hiring using AI. Costa Coffee, a global brand with over 2,000 stores in the UK, faces significant hiring challenges due to high turnover rates and the need to hire thousands of baristas annually. David explains how Costa has shifted its focus from hiring the “best” talent to finding the “best fit” talent that aligns with the company’s values and culture. Using Sapia’s AI chat-based assessment, Costa has built a simple 5-question open chat survey that lets Costa identify the culture, behavioral, and work skills for best fit. This process not only scales to 350,000+ candidates, it also gives each candidate a personalized assessment and is rated 9 out of 10 on netpromoter score. In other words, candidates love it! David emphasizes the importance of patience and bravery in adopting AI, highlighting the positive impact on both recruitment efficiency and candidate satisfaction. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Talent Acquisition Revolution: How AI is Transforming Recruiting (research) The Great Reinvention of Human Resources Has Begun The Art, Science, And Magic Of Recruiting In The World of AI (podcast) Chapters (00:00:03) - How AI Is Affecting Costa Coffee's Hiring(00:01:16) - Interview(00:01:56) - Costa Coffee's Talent Challenges(00:04:10) - How to Hire the Right People for the Frontline(00:05:06) - Baristas: How to Get the Best Out of Your Job(00:06:53) - How Costa Coffee Is Using AI in the Job Search(00:12:24) - What was difficult about the AI journey at Costa Coffee?(00:16:22) - What are some of the metrics of the Costa Experience?(00:19:10) - The Sense of AI in the Job Search(00:20:32) - Congratulations on your AI push(00:21:39) - What Works With Costa Coffee's Talent Director

    23 min

  4. JAN 27

    Radancy Integrates Recruitment And Launches New Copilot

    In this podcast I talk with Nathan Perrott, VP of Innovation at Radancy. Radancy is a major provider of integrated recruiting tools, all integrated in what’s called the Radancy Talent Acquisition Cloud. You may not recognize the name, but Radancy is actually one of the pioneers in talent acquisition, originally started as TMP Worldwide. Over the last 40 years the company has been involved in all aspects of technology-enabled recruitment, (including Monster.com), so they understand job advertising, social media, candidate experience, branding, automated screening, and now AI-powered interviewing. The company’s integrated platform is one of the most end-to-end recruitment systems in the market (handles everything except the ATS) and more than 700 large corporations rely on Radancy. Nathan has been in this space for many years so I ask him to explain how the market has changed, what their new AI copilot is all about, and how companies can save money and get ahead of the massive AI-fueled candidate and job posting market today. Additional Information The Great Reinvention of Human Resources Has Begun Yes, AI Is Really Impacting The Job Market. Here’s What To Do. Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations The Collapse And Rebirth Of Online Learning And Professional Development Get Galileo: The World’s AI Agent For Everything HR and Leadership Chapters (00:00:00) - An introduction to Talent Acquisition Software by Nathan Parrott(00:02:14) - Have we reached a saturation point in HR tech?(00:04:19) - Tim Ferriss: The Future of Talent Acquisition(00:11:27) - How AI is transforming Talent Agency (TA)(00:13:00) - The Super Agent(00:16:10) - Reasons for Sequel: The Future of Talent Acquisition(00:20:28) - HCM Integrations: What Have We Learned?(00:23:18) - WSJD Live: How to transform HR with AI(00:25:44) - How to Prioritize Hiring(00:26:43) - Podcast With Facebook's Nathan Silver

    27 min

  5. JAN 24

    Why We're Witnessing The Biggest Transformation of HR in Decades

    The HR profession is about to go through its biggest transformation in decades. To use a new phrase, this is a “rupture” from the past as we shift to new world of AI agents and superagents automating much of what we do. In this podcast I explain how 30-40% of AI jobs and roles will change, and how HR will become even more strategic as a result. And this is not a story of layoffs or cost reduction: rather we see AI helping to transform HR into a business function that accelerates scale, time to market, customer value, and both employee and customer experience. I also discuss why and how AI accuracy and trust is going to become enormously more important overnight as agents speed up and automate our human capital work. I’m very inspired by what’s about to happen and I want you, as a business or HR professional, to understand and thrive in this new world. This is why we’ve loaded our AI Blueprint and all our analysis of HR roles and operations into Galileo, which serves as a consulting tool, learning tool, and problem solving agent. If you’re inspired by this transformation agenda I hope you reach out to us so we can help you and your company build your own AI agenda for the years ahead. Additional Information Additional Information Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations The Collapse And Rebirth Of Online Learning And Professional Development Yes, AI Is Really Impacting The Job Market. Here’s What To Do. Get Galileo: The World’s AI Agent For Everything HR and Leadership Chapters (00:00:00) - The role of HR in companies(00:01:13) - Why 2026 Will Be the Birth of a New HR Profession(00:06:32) - The Future of HR Is AI-based(00:15:05) - Quality and Accuracy in AI-powered HR

    21 min

  6. JAN 21

    2026 Imperatives: Understanding The Biggest HR Transformation In Decades

    This week we launch our Imperatives for 2026, and I discuss the 11 top issues you face and how HR, as we know it, is going to radically change. Our research shows that 30-40% of today’s HR roles will go away, soon to be automated by AI agents and Superagents. Read today’s news release for more details. This podcast explains the transformative impact of enterprise AI on human resources, emphasizing the redefinition of HR roles, the emergence of super agents, and the future of work. It highlights the need for organizations to adapt to these changes by focusing on employee engagement and the development of super workers, ultimately leading to enhanced productivity and organizational growth. Major Messages AI is redefining what HR does and how it operates. We are in the early stages of a technology revolution with AI. AI can analyze unstructured data, making HR more strategic. The concept of superagents will change HR technology. Many HR roles will evolve rather than disappear due to AI. Employee engagement is at a low despite advancements in health and longevity. Organizations must continuously care for and support their employees. The workforce is becoming more independent and less tied to a single employer. AI will create opportunities for super workers who leverage technology effectively. Companies must rethink talent management to retain top talent. Your Personal Transformation Each of these 11 topics represent a learning opportunity for business and HR professionals. We’ve built an entire AI-powered learning experience and Supertutor in Galileo to help. We encourage you to get Galileo to dig in and apply these topics to your job, your company, and your career. Additional Information Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations The Collapse And Rebirth Of Online Learning And Professional Development Yes, AI Is Really Impacting The Job Market. Here’s What To Do. Get Galileo: The World’s AI Agent For Everything HR and Leadership Chapters (00:00:00) - The 2026 Imperatives for Enterprise AI in Human Resources and Human(00:01:00) - The Future of AI Is Here(00:04:32) - The 'Super Agent'(00:05:41) - Will HR Jobs Go Away?(00:06:43) - The second part of the people equation(00:09:00) - The era of superworkers and super-Workers

    12 min

  7. JAN 16

    Your New Life Building Agents At Work (ty Claude Code!)

    This week, as part of our 2026 Imperatives launch, I discuss the explosive new world of agents and superagents, and explain why and how you, as an HR or business person, will be “building apps” and “building agents” at work. I also explain why the Superagent architecture, which is explained in our Imperatives research, is going to replace traditional monolithic HR and other applications at a speedy rate. Yes, we’re all going to be “Citizen Developers” and we won’t necessarily need Vibe Coding apps to do this. Galileo is an app-builder today and the upcoming Mars release is going to take it even further. This important topic is a big and very important shift in your thinking about how you run HR and also how you select, purchase, and implement HR technology of all kinds. Listen in, join in our webinar next week, and get Galileo to learn more and get started. Galileo will show you how to start building solutions today. All this information and much more is part of our 2026 Imperatives and will be embedded into Galileo, so get Galileo and ask Galileo to give you specific examples of how you can apply AI to HR in your particular company. This research includes 30+ prompts to help you understand enterprise AI in detail. Join me in my 2026 Imperatives webinar on January 21 for more details. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Is Oracle’s Debt Level Getting Crazy? There’s A Method To This Madness. Yes, AI Is Really Impacting The Job Market. Here’s What To Do. The Collapse And Rebirth Of Online Learning And Professional Development Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations Chapters (00:00:00) - Claude Code and You as a Citizen Developer(00:05:24) - Building a self-contained AI-enabled HR Software(00:11:41) - Machine Learning and the Software Industry

    15 min

  8. JAN 14

    Finding Purpose And Identity In The New World of AI

    As AI transforms our jobs, careers, and lives what happens to our sense of self? If an AI agent can do my job, what happens to me? In this podcast I discuss the topic of purpose, identity, and mission and how we, as human agents, can keep ourselves happy and purposeful as more and more of our work becomes automated. Yes, these tools are amazing to see and use, but what happens when the career we spent decades building no longer really exists? Reinventing yourself is scary but we all have to do it. In this podcast I discuss how profound this change is becoming and what you, as a leader or HR professional, can do to help. All this information and much more is part of our 2026 Imperatives and will be embedded into Galileo, so get Galileo and ask Galileo to give you specific examples of how companies build purpose and identity all around the world. Join me in my 2026 Imperatives webinar on January 21 for more details. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Reading (recommended) Irresistible: The Seven Secrets of the World’s Most Enduring, Employee-Focused Organizations Awe: The New Science of Everyday Wonder and How It Can Transform Your Life The Healthy Organization: Next Big Thing In Employee Wellbeing       Chapters (00:00:00) - Purpose and Identity in the AI Era(00:09:42) - How Will AI Impact Your Career?(00:12:02) - The Need for Purpose in the Year Ahead(00:14:10) - Intelligence: The Imperatives Research

    14 min
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About

Insider Insights on Corporate Talent, Learning, and HR Technology, with analyst perspectives, executive interviews, and in-depth vendor analysis.

Information

  • Creator
    Josh Bersin
  • Years Active
    2020 - 2026
  • Episodes
    321
  • Rating
    Clean
  • Copyright
    © 2025 JOSH BERSIN
  • Show Website
    The Josh Bersin Company

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