Snowfighters Institute Podcast

Phil Harwood
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This is the Snowfighters Institute podcast, where you will hear directly from some of the most interesting people in the professional snow and ice management industry – to learn about their successes, to hear about the challenges they faced along the way, and to have their perspective on critical issues facing our industry today. Hosted by Phil Harwood (Phil@GrowTheBench.com). Follow our social media feeds and check out upcoming events at SnowfightersInstitute.com.

  1. Jul 14

    Scott Lesak: Building Kasel Rocks Through Communication, Culture, and Personal Transformation

    Upcoming Events Snowfighters Institute Webinars: Join us live for monthly webinars built to help snow pros run stronger, more profitable operations. All sessions run 10:00 to 11:00 AM. Finding & Managing Subcontractors | Tuesday, August 11, 2026 How do you find subcontractors who actually show up when it snows? Capacity Planning | Tuesday, September 8, 2026 How do you determine your true operational capacity? Recruiting | Tuesday, October 13, 2026 Why can't you find good people to hire, and what can you do about it? Incentive Compensation & Rewards | Tuesday, November 10, 2026 Are your bonuses and rewards actually driving the results you want? Client & Employee Appreciation | Tuesday, December 8, 2026 Are you truly appreciating your clients and employees, or just going through the motions? See the full webinar list → In-Person Event GROW! Snow | September 22 to 23, 2026 An in-person event built for snow leaders and their teams. Two days of snow-specific breakout sessions, a facility tour, and content designed to drive real change at your business. Details coming soon. Scott Lesak, President of Kasel Rocks Facility Services in Allentown, Pennsylvania, joins Phil to share his journey from professional track cyclist to firefighter to president of a mid-sized industrial snow operation. From starting a business with his dad at 15 while racing bicycles, to pivoting from high-end residential design build into recurring-revenue commercial snow, to running roughly 45 loaders across the entire eastern half of Pennsylvania, Scott shares hard-won lessons on communication, culture, and the personal transformation that reshaped how he leads. He also opens up about his firefighting years, his recovery from PTSD and alcohol, and why the change you want to see in your business starts within you. Connect with Scott on LinkedIn Key Learnings Hire for Attitude, Not Experience - Skills can be taught, but the willingness to learn and show up upbeat is what actually predicts whether someone will grow into a great team member. Recurring Revenue Multiplies Your Selling Effort - Selling $1.5M in one-time design build work every year gets you $1.5M, but selling $1.5M in three-year contracts stacks to $4.5M in revenue by year three. 12-Month Billing Reduces Snow Risk - Guaranteed 12-month billing on seasonal contracts is what makes it safe to invest in the loaders, plows, and equipment growth requires. Relationships Beat Production in Sales - Clients don't care how you plow snow or cut grass, they care that it's done, so the relationship side of the sales process matters more than showing off your production process. Not Everyone Thinks Like You Do - The older you get, the more you realize your thought process is unique, which means clarity and repetition in communication matter more than you think. Communication Is a True Competitive Advantage - Sending weather forecasts, game plan updates, and real-time production updates keeps clients informed and separates you from every other contractor claiming the same service. Get Ahead of Damage Before Clients Find It - When operators chip a curb or hit anything on site, having a system that puts a photo in fr... Chapters (00:00:20) - Welcome and Introductions(00:01:04) - Growing Up in Farm Country(00:01:59) - From Pro Cyclist to Business Owner(00:06:47) - Penn State and the Early Hustle(00:08:00) - Living in a Firehouse(00:10:51) - Faith, Family, and Values(00:11:43) - Buying Out Dad(00:15:54) - The Pivot to Facility Services(00:19:39) - Hard Lessons in Sales(00:21:21) - DISC and Finding Mentors(00:23:07) - Inside the Snow Operation Today(00:24:15) - Damage Reporting in Five Minutes(00:26:37) - The Standardized Scope Advantage(00:27:30) - Aspire, WhatsApp, and Ops(00:29:08) - Salt, Liquids, and Sidewalk Gear(00:30:58) - 20 Years Without a Slip and Fall(00:33:09) - People First, Profits Third(00:36:21) - The Firefighter, the Bottle, and Recovery(00:41:39) - Get Plugged In and Look Inward

  2. Jun 23

    Matt Delborrello - Insurance Insights for Snow Contractors: Coverage, Claims, and Choosing the Right Clients

    Upcoming Events Snowfighters Institute Webinars: Join us live for monthly webinars built to help snow pros run stronger, more profitable operations. All sessions run 10:00 to 11:00 AM. Pricing & Estimating Review | Tuesday, July 7, 2026 Are you pricing for profit or just hoping to break even? Finding & Managing Subcontractors | Tuesday, August 11, 2026 How do you find subcontractors who actually show up when it snows? Capacity Planning | Tuesday, September 8, 2026 How do you determine your true operational capacity? Recruiting | Tuesday, October 13, 2026 Why can't you find good people to hire, and what can you do about it? Incentive Compensation & Rewards | Tuesday, November 10, 2026 Are your bonuses and rewards actually driving the results you want? Client & Employee Appreciation | Tuesday, December 8, 2026 Are you truly appreciating your clients and employees, or just going through the motions? See the full webinar list → In-Person Event GROW! Snow | September 22 to 23, 2026 An in-person event built for snow leaders and their teams. Two days of snow-specific breakout sessions, a facility tour, and content designed to drive real change at your business. Details coming soon. Episode #57 Matt Delborrello, Commercial Insurance Consultant with Alera Group and an Accredited Professional in Risk and Insurance, joins Phil to demystify the world of business insurance for snow and ice contractors. From understanding how umbrella liability provides broader protection than raising general liability limits, to why being rated on payroll instead of sales can dramatically lower your premiums, to navigating the excess and surplus marketplace, Matt shares why responsiveness and relationships drive his work, how site selection affects insurability, and what every contractor needs to know before the next slip and fall claim hits. Key Learnings Umbrella Liability Beats Raising General Liability Limits - Umbrella coverage isn't auditable like general liability, so it gives you broader protection over auto and employer's liability without driving up your audit exposure. Sales vs Payroll Rating Changes Everything - Being rated on snow payroll instead of total snow sales gives carriers a more accurate picture of your true exposure and can dramatically lower your premiums. Guaranteed Cost Contracts Distort Sales Numbers - When clients pay $500,000 whether it snows 2 inches or 200, sales doesn't reflect actual risk exposure, which is why the payroll rating shift matters so much. Choose Your Clients Wisely - You can run a flawless snow operation, but if your client list is heavy on gas stations and big box retail, insurance carriers may decline to write the account because of slip and fall frequency. Site Type Matters More Than Industry Label - A local bank and a Walmart are both retail, but they carry completely different risk profiles, so generic application categories without conversation create real problems. Camera Footage Defends Against Bogus Claims - Forward-facing, rear-facing, and driver-facing cameras give carriers the evidence they need to fight inflated or fraudulent claims rather than just settling them. You Can Be Involved... Chapters (00:00:20) - Welcome and Introductions(00:01:55) - Inside Alera Group(00:05:49) - Insurance 101 for Contractors(00:07:47) - Why Umbrella Beats Higher GL Limits(00:10:24) - A Day in the Life of an Agent(00:14:54) - Why Carriers Don't Get Snow(00:20:18) - The Sales vs Payroll Shift(00:24:24) - The Clients Carriers Hate(00:28:15) - The Bogus Slip and Fall Story(00:31:29) - Who Really Decides Your Claim(00:38:32) - The Excess and Surplus Trap(00:43:16) - One Entity or Two(00:45:01) - How to Reach Matt

  3. Jun 9

    Joe & Carla Policastro - Know Your Numbers: Financial Clarity, Cash Flow, and Building a Business You Can Trust

    Upcoming Events Snowfighters Institute Webinars: Join us live for monthly webinars built to help snow pros run stronger, more profitable operations. All sessions run 10:00 to 11:00 AM. Contract Review | Tuesday, June 2, 2026 Internal review and update of sales contracts and subcontractor agreements. Pricing & Estimating Review | Tuesday, July 7, 2026 Are you pricing for profit or just hoping to break even? Finding & Managing Subcontractors | Tuesday, August 11, 2026 How do you find subcontractors who actually show up when it snows? Capacity Planning | Tuesday, September 8, 2026 How do you determine your true operational capacity? Recruiting | Tuesday, October 13, 2026 Why can't you find good people to hire, and what can you do about it? Incentive Compensation & Rewards | Tuesday, November 10, 2026 Are your bonuses and rewards actually driving the results you want? Client & Employee Appreciation | Tuesday, December 8, 2026 Are you truly appreciating your clients and employees, or just going through the motions? See the full webinar list → In-Person Event GROW! Snow | September 22 to 23, 2026 An in-person event built for snow leaders and their teams. Two days of snow-specific breakout sessions, a facility tour, and content designed to drive real change at your business. Details coming soon. Joe and Carla Policastro, co-founders of Cycle CPA, join Phil to discuss why financial clarity is the foundation of a healthy snow and landscape business. From managing the cash flow challenges of seasonal work, to benchmarking your numbers against industry peers, to why your bank balance only tells part of the story, this husband and wife team shares how proactive accounting and advisory work help contractors make confident decisions instead of operating on gut feel. They also open up about the personal journeys that drive their mission to serve hardworking business owners in the green and snow industries. Key Learnings Your Bank Balance Is Only Part of the Picture - Checking your account daily tells you what you have right now, but future cash flow forecasting shows you what is coming and what to watch out for. Seasonal Businesses Must Build Cash Reserves - Snow and landscape operations need enough cash saved during busy months to carry them through slow seasons and economic downturns. Get Your Numbers Fast to Decide Fast - The earlier you receive accurate monthly financials, the quicker you can make confident business decisions. Benchmark Against Industry Peers, Not Just Last Year - Comparing your numbers to industry averages reveals problems like labor costs running higher than competitors, pointing you toward what needs fixing. Make Decisions on Data, Not Gut Feel - Business owners without timely, accurate information are operating in the dark, while knowing your numbers lets you plan the future with confidence. Track Labor Hours Against Each Job - In a labor-intensive industry, knowing how many hours are budgeted toward a specific job and tracking time against it is critical to protecting your margins. Outsource What... Chapters (00:00:00) - Start(00:00:20) - Welcome and Intro(00:01:59) - Why Most Owners Avoid the Books(00:03:55) - The Seasonal Cash Flow Trap(00:08:27) - How Cycle CPA Got Started(00:12:46) - Packages and the Numbers That Matter(00:16:23) - Building a Remote Team of 30(00:19:17) - Splitting the Work as a Couple(00:22:35) - Why Carla Chose Landscapers(00:24:59) - An Immigrant’s Resilience(00:27:07) - Joe’s Story: Angela’s House(00:32:07) - Who They Serve Best(00:35:56) - What Actually Sets Them Apart(00:38:12) - Making Your Software Talk(00:41:20) - Learn More About Cycle CPA(00:43:17) - Final Advice for Contractors

  4. May 26

    Phil Harwood on The Grow Show: Leadership Lessons, Industry Trends, and Why Snow Is the Most Profitable Part of Your Business

    Upcoming Events Snowfighters Institute Webinars: Join us live for monthly webinars built to help snow pros run stronger, more profitable operations. All sessions run 10:00 to 11:00 AM. Contract Review | Tuesday, June 2, 2026 Internal review and update of sales contracts and subcontractor agreements. Pricing & Estimating Review | Tuesday, July 7, 2026 Are you pricing for profit or just hoping to break even? Finding & Managing Subcontractors | Tuesday, August 11, 2026 How do you find subcontractors who actually show up when it snows? Capacity Planning | Tuesday, September 8, 2026 How do you determine your true operational capacity? Recruiting | Tuesday, October 13, 2026 Why can't you find good people to hire, and what can you do about it? Incentive Compensation & Rewards | Tuesday, November 10, 2026 Are your bonuses and rewards actually driving the results you want? Client & Employee Appreciation | Tuesday, December 8, 2026 Are you truly appreciating your clients and employees, or just going through the motions? See the full webinar list → In-Person Event GROW! Snow | September 22 to 23, 2026 An in-person event built for snow leaders and their teams. Two days of snow-specific breakout sessions, a facility tour, and content designed to drive real change at your business. Details coming soon. This week's episode is a little different. Phil Harwood joins Marty Grunder on The Grow Show to discuss the strategic partnership between Snow Fighters Institute and The Grow Group, share his 40 years of industry experience, and explain why snow removal can be the most profitable part of a service business. From his early days running printing equipment in the family business to his current role as a consultant and attorney, Phil reveals the leadership principles that have served him throughout his career, the trends shaping the future of snow operations, and why building a sellable business benefits every owner regardless of exit plans. Key Learnings Snow Fighting Is Emergency Service Work - Snow removal is comparable to firefighting because crews are on call all winter and must drop everything when activity starts, requiring a mindset that embraces the calling rather than resenting it. Find Companies That Love Snow - The best operators love snow not because they enjoy leaving their families for three days, but because they understand they're providing valuable emergency services that make a real difference. Degrees Don't Equal Smartness or Success - Education provides knowledge, but you have to apply what you learned and surround yourself with smart people to actually succeed in business. Outsiders Get Heard More Than Insiders - The same advice from an internal team member often gets ignored but is celebrated when delivered by an objective outside consultant with no skin in the game. Do What You Say You're Going to Do - The basics like answering your phone, being respectful, and following through on commitments sound like cliches but remain the foundation of successful business relationships. Be Great at What You Want Your Team to Be Good At - Leaders are always being... Chapters (00:00:00) - Start(00:02:00) - Strategic Partnership - Snowfighters + Grow Group(00:02:30) - Snowfighters Origins(00:04:54) - Why Your “Why” Matters(00:07:01) - From Family Business to Consulting(00:09:24) - Why Law School at This Point(00:10:20) - The Atrium Disaster(00:12:26) - When Core Values Backfire(00:13:57) - The Leap to Consulting(00:15:37) - Why Outsiders Get Heard(00:17:01) - The Basics Nobody Do(00:18:08) - Be the Example(00:23:06) - Tech That’s Changing Snow(00:26:05) - You’re the Hero at Night(00:27:05) - Build a Business You Can Sell(00:28:41) - Why Snow Wins on Profit

  5. Apr 28

    Josh Ferguson: Legal Protection, Risk Mitigation, and Defending Snow Contractors

    Josh Ferguson, Partner at Freeman Mathis and Gary LLP and 22-year insurance defense attorney, joins Phil to share legal insights from defending snow and ice management contractors nationwide. From handling salt shortages with proper contract language, to navigating multi-tier liability claims, to why lost text messages can sink a defense, Josh reveals why documentation is the foundation of legal protection, why the red pen approach works on client contracts, and why proactive general counsel work delivers the best ROI for contractors who want to avoid expensive litigation down the road. Snow Fighters Institute Snowfighters Youtube Channel ⭐️ Leave us a review! Key Learnings Document, Document, Document - Documentation is the single most important defense in any lawsuit, from preseason site maps to in-event records to follow-up ice watch notes. Force Majeure Clauses Need Salt Specificity - Generic act of God clauses aren't enough; specifically identify salt shortages in your contract to limit liability when supply issues arise. Red Pen Every Client Contract - Mark up every client contract you receive because even rejected markups help you understand your risk exposure points. Detach Your Contract as an Addendum - When clients have rigid contracts, propose attaching your scope of work and protective language as an addendum, which works more often than expected. Lost Text Messages Sink Defenses - Communications stored on personal phones disappear when employees leave, creating spoliation charges that work against you in court. Use Platforms with Built-In Texting - Systems like Team Engine store communications by company rather than personal phones, protecting you when seasonal employees leave. Document Subcontractor Capabilities - Negligent hiring claims require proof that subcontractors had the manpower, equipment, and history to service sites properly. Mirror Client and Subcontractor Agreements - Gaps between your client contract and subcontractor agreements create exposure points that plaintiff's attorneys exploit. Stay Involved in Insurance Claims - The squeaky wheel gets the grease; staying involved with carriers and defense attorneys leads to better outcomes over your career. Personal Injury Lawyers Are Targeting Snow - Big law firms now handle slip and fall cases with more experts, ramped-up injuries, and multi-defendant strategies for bigger payouts. Multi-Tier Liability Creates Multiple Pots - Plaintiff's counsel add negligent hiring claims to reach property owners, managers, contractors, and subcontractors for more money sources. Emergency Response Within Hours Matters - Getting attorneys and experts on-site quickly protects privileged conversations and preserves evidence before witnesses change their stories. Proactive General Counsel Beats Reactive Defense - Working with attorneys before claims happen provides better ROI than dealing with lawsuits after they're filed. Salt Shortage Documentation Required - When experiencing supply shortages, document the actual shortage with proof from suppliers in addition to having protective contract language. Reflection Questions How are you managing electronic communications between your team and clients, and would your text message records survive a lawsuit two to four years down the road? Do you have documentation proving your subcontractors are capable of servicing the sites they're assigned to, or could a negligent hiring claim catch you unprepared? Are you treating contract review and legal counsel as a proa... Chapters (00:00:00) - Start(00:00:20) - Meet Josh Ferguson(00:01:12) - Josh’s Legal Practice Overview(00:03:17) - Why Josh Became a Lawyer(00:05:23) - Life Outside the Office(00:07:36) - Salt Shortage Contract Tips(00:12:03) - Handling Client Contracts(00:15:28) - Regulation and Environmental Trends(00:16:50) - Winning Claims With Documentation(00:18:58) - Defense Ready Documentation(00:21:11) - Subcontractor Risk Transfer(00:23:08) - Emergency Response Playbook(00:25:14) - Outside General Counsel Value(00:27:01) - Why Industry Events Matter(00:29:10) - Plaintiff Trends and New Claims(00:33:44) - The Risk with Text Communication(00:35:19) - Tech Solutions(00:35:45) - Please Like, Share & Subscribe!

  6. Apr 7

    Steven Walus: From Shoveler to Owner: Building a Snow Empire Through Seller Financing and Municipal Contracts

    Steven Walus, President of Great Lakes Snow Systems in Elgin, Illinois, joins Phil to share his journey from shoveler to skid steer operator to business owner through a five-year seller-financed buyout. From starting with two trucks and all subcontractors to building relationships with municipal contracts, Steven reveals why asking about succession planning opened the door to ownership, why seller financing keeps both parties invested in success, and how networking with successful operators eliminates the need to reinvent the wheel in business growth. Snow Fighters Institute Snowfighters Youtube Channel ⭐️ Leave us a review! Great Lakes Snow Key Learnings Ask About Succession Planning Early - When the owner's kids showed no interest in taking over the business, expressing genuine interest in ownership opened the door to acquisition conversations. Seller Financing Aligns Interests - A five-year buyout structure where payments depend on business success keeps the seller invested in helping the new owner succeed. Municipal Work Provides Stability - City contracts for parking lots, cul-de-sacs, and dead ends create a reliable foundation around which to build commercial accounts. Opportunity Comes from Preparation - Being ready when the skid steer operator quit with the door open led to advancement from shoveling to equipment operation. Don't Reinvent the Wheel - Successful people in any trade are willing to share knowledge, so model their success rather than trying to figure everything out alone. Snow Is Recession-Proof - Unlike landscaping services that customers can delay, snow removal is a necessity and emergency service that remains stable during economic downturns. Start Where You Are With What You Have - Beginning as a shoveler without money or a business plan still led to eventual ownership through consistent effort and expressing interest. Network at Every Event - Industry conferences, symposiums, and networking events provide access to knowledge and solutions from people who've already solved your challenges. Trade Shortage Creates Opportunity - Fewer people willing to do the work means more opportunities for those committed to buckling down and growing in the industry. Equipment Expertise Matters - Understanding what works (like John Deere 244s for specific applications) helps others avoid research time and expensive mistakes. Small Challenges Have Been Solved - Problems that seem big to growing businesses are often small potatoes to established operators willing to share solutions. Stay Ahead of Industry Trends - Investing in liquids, metal-plus plows, active edges, and new technology keeps companies on the forefront of industry growth. Reflection  Have you had conversations with business owners in your area about their succession plans, and are you positioning yourself as a potential successor when they're ready to exit? Are you networking enough with successful operators to learn from their experiences, or are you trying to solve problems that others have already figured out? What challenges in your business seem overwhelming that might actually be simple solutions for someone with more experience who would be willing to share their knowledge? Chapters 00:21 - Welcome Steven Walus 01:40 - Great Lakes Snow Origins 05:12 - Structuring A Buyout 07:53 - Valuation Help From Snow...

  7. Mar 24

    Joel Wollum: Building a Business on Referrals, Gratitude, and Daily Learning

    Joel Wollum, President of The Emerald Companies in St. Cloud, Minnesota, joins Phil to share his journey from dairy farm kid to newspaper press operator to lawn care entrepreneur. From starting with a $100 garage sale mower and manually lifting snowblowers into trucks 15 times per storm, to building a business that still serves customers from 28 years ago, Joel reveals why referrals are better than being the biggest, why daily podcast listening beats jamming music, and how waving at competitors keeps you positive even when they don't wave back. Snow Fighters Institute Snowfighters Youtube Channel ⭐️ Leave us a review! Episode Chapters 00:22 - Welcome & Guest Intro 01:41 - Joel’s Early Roots 04:23 - The First Snow Removal Hustle 07:25 - Overview of Emerald Companies 09:02 - Why Exit HOA’s? 11:00 - Going All In on Brine 13:01 - Scaling Brine Production 15:01 - Mentors & Brine Support 17:06 - Can You DIY Brine? 18:09 - Technology & Forecasting 20:16 - Joel’s Equipment Setup 24:23 - Cycle Times and Routing 25:59 - Industry Events & Education 28:56 - Peer Group Insights 30:06 - Advice for Newcomers 32:00 - Pride & Customer Referrals 33:15 - Please Like, Share & Subscribe! Key Learnings Referrals Beat Being the Biggest - Customer referrals create more excitement and satisfaction than being the largest company in town because they prove you're doing good work people want to recommend. Daily Learning Compounds Over Time - Listen to podcasts, YouTube, and educational content every day instead of just music because there are valuable lessons available everywhere. Problems Are Perspective Issues - When your truck transmission fails, remember you have a truck to repair while many people don't have that problem to worry about. Wave at Competitors Regardless - Keep a positive outlook by waving at competitors driving down the road, even if they don't wave back, because attitude matters more than their response. Nobody Is Smarter Than Anybody Else - Everyone has something to teach you, so keep your ears open and pick up lessons from whoever is willing to share. Fancy and Shiny Doesn't Matter - Focus on doing good work and getting positive customer feedback rather than having the biggest, fanciest, or shiniest equipment and operations. Figure It Out as You Go - You don't need to know everything before starting; Joel didn't know how to spell "retaining wall" when a customer asked him to build one, but he figured it out. Original Customers Prove Longevity - Still having customers from 28 years ago demonstrates the value of consistent service and relationship building over time. Peer Groups Provide Monthly Value - Regular peer group calls with contractors from different regions offer insights about equipment, routing, brine, and techniques you wouldn't hear otherwise. Industry Education Never Stops - Attend conferences like SIMA, engage with Snow Fighters Institute, and participate in educational opportunities to continue growing your knowledge. Simple Marketing Can Work - Hanging flyers at senior centers and creating colored handouts with your life story can generate business when you're starting out. Plan Equipment Logistics Better - Think through how equipment will load and transport before buying it; Joel learned this lesson loading snowblower tractors 15 times per storm. Reflection Questions Are you focusing more on being the biggest company in your market or...

  8. Mar 10

    Cam Roberts: Leadership, Team Building, and Growing Without Bleeding Money

    Cam Roberts, President of Laser Pavement Solutions and host of "Stripe It Like It's Hot" podcast, joins Phil to share his journey from facility maintenance to running a pavement and snow removal business in British Columbia. From lessons learned hiring contractors in small towns, to bleeding money for the first three years, to building a podcast that's now 151 episodes strong, Cam reveals why leadership cannot be outsourced to AI, why exceptional people are essential for growth, and how business owners should focus on protecting culture and finding future talent rather than staying in the weeds. Snow Fighters Institute Snowfighters Youtube Channel ⭐️ Leave us a review! Episode Chapters 00:19 - Welcome and Cam Roberts Intro 01:26 - Laser Pavement Solutions Overview 02:47 - Moving North & BC Life 03:59 - Early Background and Roots 05:14 - Facility Maintenance Lessons 08:21 - Glass Trade and Accident Pivot 11:21 - Starting Line Striping Business 12:38 - Why Snow Wasn’t the Plan 14:40 - Snow Business Today and Fleet 17:23 - Tech and Customer Communication 19:31 - CRM That Scales Sales 21:28 - Fast Growth vs Profit 22:46 - Hiring an Accountability Leader 24:38 - EOS Self Implementation 26:31 - The Power of Snowfighters Institute 29:46 - Cam on Starting His Podcast 32:50 - Leadership in the AI Era 35:12 - The CEO’s Role According to Cam 38:25 - Visionary vs Integrator Key Learnings Unprofessional Contractors Create Market Opportunities - Seeing unprofessional contractors making good money in small markets can reveal business opportunities for those willing to operate with higher standards. You Cannot Outsource Leadership to AI - While AI can handle administrative tasks, leadership ability and solving human issues cannot be abdicated to technology regardless of company size. Exceptional People Are Essential for Growth - Natural talent and owner mentality will get you to a point, but you need exceptional people to help grow your business beyond what you can do alone. Protect Culture and Find Future Talent - Business owners should focus on two main things: protecting and reinforcing company culture, and actively seeking talent needed 2-5 years from now. Prime Future Talent with Regular Contact - Meeting with potential future hires quarterly keeps them engaged and ready when you need them, allowing you to grow with confidence knowing people are lined up. Working in Today Prevents Tomorrow Focus - When owners get pulled into daily operations, it creates internal frustration because their time needs to be spent worrying about tomorrow, not today. Small Town Experience Teaches Business Lessons - Working in facility maintenance in small communities exposes you to both good and poor contractors, teaching valuable lessons about professionalism and service standards. Podcasting Builds Authority and Focus - Starting with general content and evolving to focused education for specific audiences (pavement business owners under $1M) creates better results. Team Unity Requires Constant Focus - Building a team moving forward in a unified direction should consume 50-80% of a leader's thinking, energy, and focus. Know When You're in the Wrong Seat - Recognizing when you're doing work that isn't your proper role helps maintain clarity about where your time should be spent for maximum impact. Help Others Avoid Your Mistakes - Creating content and education to help others reach milestones without making the same expensive m...

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Ratings & Reviews

5
out of 5
6 Ratings

About

This is the Snowfighters Institute podcast, where you will hear directly from some of the most interesting people in the professional snow and ice management industry – to learn about their successes, to hear about the challenges they faced along the way, and to have their perspective on critical issues facing our industry today. Hosted by Phil Harwood (Phil@GrowTheBench.com). Follow our social media feeds and check out upcoming events at SnowfightersInstitute.com.

Information

  • Creator
    Phil Harwood
  • Years Active
    2020 - 2026
  • Episodes
    58
  • Rating
    Clean
  • Copyright
    © 2025 Snowfighters Institute Podcast
  • Show Website
    Snowfighters Institute Podcast

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