Salon Conversation with Lisa Conway

Lisa Conway
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Lisa Conway, author of 'The Naked Salon', 'Your Salon Team' and 'Your Salon Retail' talks with legends of the Hair and Beauty industry to discover what makes them tick and why!

  1. YSR Ch.15 - 4 Things to try in your salon right now

    1d ago

    YSR Ch.15 - 4 Things to try in your salon right now

    If you would you like my Moisture Triange Training, here you go.  https://thesalonmentors.com/the-moisture-triangle-2026a It’s Not About You… It’s About Your Client (Fix This and Retail Changes) If retail feels hard… If your team avoids it… If clients keep walking out without what they need… This episode will simplify everything. In Chapter 15 of Your Salon Retail, Lisa shares four practical shifts you can implement immediately to change how your team communicates, recommends, and delivers results for clients. Because here’s the truth: 👉 It’s not about you. 👉 It’s about your client. Inside This Episode: • Why focusing on the client’s real problem changes everything • The power of asking better questions (not just one… but many) • How the Moisture Triangle simplifies retail for hair & skin • Why you must use what you sell (or stop selling it) • The truth about price — and the stories you’re telling yourself • How negative chatter is costing you sales every day • The “Betty story” — why you should never judge a client • The power of having a simple, repeatable system  The Big Shift Retail isn’t about selling. It’s about solving, and when you focus on the client’s problem, the product becomes the solution. If you would you like my Moisture Triange Training https://thesalonmentors.com/the-moisture-triangle-2026a #salonretail, #salonbusiness, #salonowner, #clientexperience, #salontraining

    25 min
  2. Every Salon Needs STAN

    4d ago

    Every Salon Needs STAN

    To download my FREE STAN Training module, just click this link https://bit.ly/4dEMNsy Ever feel like you’re repeating yourself to your team… “I told her…” “I’ve said this before…” “Why isn’t anything changing?” This episode will change the way you lead. Lisa introduces a simple but powerful tool she’s used for years to help salon teams take ownership of their performance - without conflict, frustration, or constant repetition. 👉 It’s called STAN, and it works because it shifts the conversation from you telling, to them understanding. Inside This Episode: • What STAN stands for (Skill, Team, Attitude, Neglect)  • Why telling your team doesn’t create change • How to get your team to self-reflect (instead of defend) • The difference between accidental vs intentional retail • How to identify confidence gaps in your team • Why most retail problems are actually communication problems • How to structure better one-on-one conversations • Why consistency beats “big talks” every time • How to lead without emotion and get better results  The Big Shift Stop talking at your team. Start helping them think. Because when they own the problem… they fix it. If you want to build a team that takes ownership, communicates better, and performs consistently, the download my FREE STAN Training module. Because when your team understands, everything changes. Just click the link below. https://bit.ly/4dEMNsy #salontraining, #salonteam, #salonowner, #leadershipskills, #salonbusiness

    31 min
  3. Your Not Good At Multitasking

    May 27

    Your Not Good At Multitasking

    If you’re a salon owner who’s always busy… Always doing… Always fixing… Always saying yes… This episode is for you. Because multitasking can feel like a superpower. Until it isn’t. In this honest and very real conversation, Lisa unpacks the truth about multitasking - where it comes from, why we do it, and how it might actually be the thing keeping you stuck, overwhelmed, and on the salon floor longer than you want. Inside This Episode: • Why multitaskers struggle to say no • The link between people-pleasing and burnout • Why you say yes… even when you shouldn’t • The hidden cost of “just doing it yourself” • Why consistency is harder than crisis mode • How multitasking affects your leadership and your team • The difference between urgent vs important work • Why your value isn’t based on how much you do • How to pause before saying yes (and why it matters)  The Big Shift You don’t need to do more. You need to do less… better. Because when you stop trying to do everything… You finally create space to lead. #salonowner, #salonbusiness, #burnoutrecovery, #timemanagement, #salonlife

    29 min
  4. YSR Chapter 14 - Give a Guarantee Because You Give a Shit

    May 20

    YSR Chapter 14 - Give a Guarantee Because You Give a Shit

    Link To my FREE 25 Workshop https://thesalonmentors.com/events-2026  What if the fastest way to build trust in your salon… was a guarantee?  In Chapter 14 of Your Salon Retail, Lisa breaks down why guarantees are one of the most underused trust-building tools in the hair, beauty, spa, and clinic industry.  Because guarantees aren’t really about refunds. They’re about confidence. Leadership, and showing your clients that you genuinely care.  Inside this episode, Lisa shares:  Why guarantees remove fear and build trust fast  How difficult complaint handling destroys loyalty  Why most clients don’t want refunds - they want care  How complaints are often clients fighting to stay  Why backing your recommendations changes everything  If your salon wants more loyalty, stronger retail sales, and a team that communicates confidently, this conversation matters. Because clients buy from businesses that feel safe, and when trust grows - so does your business.  My FREE 25 Hour Salon Owner - Confident Communications is next week to check it out https://thesalonmentors.com/events-2026  #SalonOwner #SalonLeadership #SalonRetail #ClientTrust #SalonMentor #BeautyBusinessCoach #HairSalonBusiness #SalonSystems #RetailConfidence #SalonProfit

    16 min
  5. They Can Text All Day… But Can They Talk?

    May 18

    They Can Text All Day… But Can They Talk?

    The 25-Hour Salon Owner - Confident Communication, check out my FREE Workshop: https://thesalonmentors.com/events-2026 Your team can text faster than you can think. They can post. They can scroll. They can create content all day. But put them in front of a client, and suddenly, it gets awkward. In this episode, Lisa breaks down one of the biggest challenges facing salon owners right now: A generation that’s confident behind a screen, but unsure how to communicate in person. Inside This Episode: • Why younger team members struggle with client communication • The impact of COVID and digital habits on confidence • Why fear of “getting it wrong” is holding your team back • How to teach communication step-by-step (not just expect it) • Simple ways to train compliments and connection • Why telling your team what to do doesn’t work • The power of questions and the “epiphany bridge” • How to build confidence around rebooking and retail • Why communication = more appointments (not more clients)  The Big Shift You don’t need more clients. You need better conversations. Because better communication leads to: More rebookings. More services. More retail. If this is hitting a nerve and you know your team could be stronger in how they communicate, join me for my upcoming workshop: The 25-Hour Salon Owner – Confident Communication Check out my FREE Workshop here: https://thesalonmentors.com/events-2026 #saloncommunication, #salonteam, #salonowner, #salontraining, #clientexperience

    27 min
  6. Your Salon Team Ch 13 - The Power of Personal

    May 14

    Your Salon Team Ch 13 - The Power of Personal

    In today’s world, it’s easy to blame online stores for poor retail sales. Cheaper prices. Faster delivery. Endless choice. But here’s the truth… That’s not your biggest problem. In this episode from Your Salon Retail, Lisa breaks down The Power of Personal — and why your real advantage has nothing to do with price, and everything to do with connection. Inside This Episode: • Why your industry can never be replaced by technology • The real reason clients choose you (and keep coming back) • Why price is not your biggest competition • The power of human connection in your salon • How to engage clients so they actually listen and buy • Why most salon owners are missing the retail opportunity • How simple product education can change everything • The “Nonna Move” — why every client should leave with something • How samples can dramatically increase your retail sales The Big Shift You don’t win by being cheaper.  You win by being better.  More personal. More engaging. More human. If you’re ready to build a team that connects, recommends, and converts naturally… Join me for my upcoming workshop:  The 25 Hour Salon Owner checkout the details at the link below.https://thesalonmentors.com/events-2026 #salonretail #salonbusiness #salonowner #salonteam #clientexperience

    34 min
  7. 42 Years in the Salon… And Still Loving It

    May 10

    42 Years in the Salon… And Still Loving It

    What does it take to stay passionate in this industry for over 40 years? In this episode, Lisa sits down with long-time salon owner and educator Lib Marchese - someone who’s not just survived the industry… but genuinely still loves it. And that’s rare. Because most people don’t burn out from the work, they burn out from how they run the business. Success in this industry isn’t about working harder, it’s about learning how to lead better, just like Lib. When you do that, you don’t just last - you actually enjoy it.   About Lib Marchese With over 40 years in the hairdressing industry, I’ve dedicated my career to mastering and sharing the craft of beautiful hair. I specialise in cutting, colouring, and creating timeless, classic hair-ups that never go out of style. My passion for precision and artistry has earned me a loyal clientele and deep industry respect. I proudly teach Great Lengths hair extensions, helping others elevate their skills with the highest quality product and techniques. Education has always been at the heart of my work - I love seeing others grow through the craft. From salon floors to training rooms, I’ve built a career focused on quality, creativity, and care. I believe great hair starts with strong foundations and finishes with personal expression. Even after four decades, I’m still inspired by the power of transformation that hairdressing brings. To Contact Lib IG:  https://www.instagram.com/libmarc/ FB: https://www.facebook.com/libmarc69/ #salonbusiness #salonowner #salonteam #salonleadership #hairdresserlife #extensions

    47 min
  8. I Though Breathwork Was Woo Woo

    May 5

    I Though Breathwork Was Woo Woo

    👉 Check it out my Bali retreat here: https://healthywealthykindretreat.com/ If you’ve ever thought… “Breathwork? I’m already breathing… what’s the big deal?” This episode is for you. Because I felt exactly the same. In this honest and deeply personal episode, I share how I went from sceptical… to completely blown away by the impact breathwork has had on her mindset, energy, and clarity. Inside This Episode: • Why most of us live with more “red thoughts” than “blue” • How breathwork helps you switch off and reset your nervous system • The connection between your body, your mind, and your breath • Why you feel stuck, overwhelmed, or mentally exhausted • How breathwork creates clarity, creativity, and new energy • Real stories of breakthroughs from guided breathwork sessions • Why stepping out of your environment changes everything The Big Shift: You don’t need more time. You don’t need to work harder. Sometimes… You just need to breathe differently. If this resonates with you and you know you need to switch off, let go, and find clarity again… I’d love you to experience this properly. Join me for my Healthy, Wealthy, Kind Retreat in beautiful Bali this August. 👉 Check it out here: https://healthywealthykindretreat.com/ Because when you change how you show up… everything changes. #salonconfidence, #salontraining, #salonbusiness, #salonteam, #salonretail

    22 min
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Lisa Conway, author of 'The Naked Salon', 'Your Salon Team' and 'Your Salon Retail' talks with legends of the Hair and Beauty industry to discover what makes them tick and why!

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