Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Skilled Trades Syndicate - Tersh Blissett and Josh Crouch
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Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!

  1. 2d ago

    Why There's No Labor Shortage in the Trades | Ryan Englin, Core Matters

    There is no labor shortage in the trades. Ryan Englin, founder of Core Matters, has the receipts: pull last year's W-2 count and compare it to who was still on payroll on December 31. You are hiring just fine. What you are not doing is training, onboarding, and keeping people. In this episode, Tersh Blissett and Josh Crouch sit down with Ryan to turn that hard truth into a plan you can run. You will learn why performance reviews fail in the field and how to fix them, why a best friend at work makes a tech six times more likely to stay, and how to capture the tribal knowledge walking out the door as your veterans retire. From there they get into where owners quietly become the bottleneck, how to use AI without drowning in the slop, and what actually makes a job seeker worth interviewing. Timestamps are below. CHAPTERS 0:00 – Why Fast AI Is Not the Same as Good AI 1:42 – Meet Ryan Englin and the People Problem He Solves 4:14 – How FieldCon Cuts Performance Review Time by 75% 8:04 – There Is No Labor Shortage, There Is a Training Crisis 12:14 – When the Owner Becomes the Bottleneck 14:47 – The Wasted Motion Killing Your Install Margins 16:36 – Capturing Tribal Knowledge Before the Boomers Retire 21:06 – Apprenticeships, Licensing, and a Faster Path to the Truck 26:36 – Why a Best Friend at Work Makes Techs 6x More Engaged 30:23 – Monday Callouts and the New Workforce 32:54 – Teaching the Next Generation to Have Real Conversations 34:46 – How Job Seekers Actually Stand Out 39:46 – Using AI Without Drowning in the Slop 49:10 – Where to Find Ryan Englin THIS EPISODE IS BROUGHT TO YOU BY UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com TRAINUAL Trainual is an AI-powered training and knowledge platform for growing teams. Describe the training you need and it builds the steps, structure, and quiz: https://trainual.com/mastery MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at https://www.callrail.com/sbmpod PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: https://phonetap.ai/demo COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/ CONNECT WITH OUR HOSTS AND GUEST Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Ryan Englin, Founder, Core Matters: https://www.linkedin.com/in/ryanenglin/ Core Matters: https://corematters.com/ FieldCon Field Test (free trial for one crew): https://fieldcon.io/fieldtest ABOUT SERVICE BUSINESS MASTERY Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. More at https://servicebusinessmastery.com/ Want the frameworks from each episode in your inbox? Join the free Service Business Mastery newsletter: https://service-business-mastery.beehiiv.com/subscribe Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it. #ServiceBusinessMastery #HomeServices #HiringInTheTrades #EmployeeRetention #HVAC

    Why There's No Labor Shortage in the Trades | Ryan Englin, Core Matters

  2. Nov 4

    The 3-Minute Rule That Boosts Your Answer Rate 40% | Dave Hansen, ClientTether

    Speed to lead is where most home service companies quietly bleed their marketing budget, and almost none of them realize how slow they actually are. Dave Hansen hears owners brag that they call every lead "within a day," then has to break the news: the new standard is three minutes. Hit it, and you can lift your call answer rate by 40 percent.   Dave runs ClientTether, a platform that automates the entire lead lifecycle for multi-location home service businesses, from follow-up and quoting to reviews and referrals. In this episode, Tersh Blissett and Josh Crouch sit down with him to break down exactly how fast you need to respond, how to personalize that response so it converts, and the follow-up gaps quietly costing you jobs you already paid for.   You will hear the three-minute, text-then-call sequence that wins the job, why naming the lead source in your first text builds instant trust, the hard truth about how many of your calls really go unanswered, and the customer video that sells better than anything you could say.   CHAPTERS 0:00 – The 3-Minute Speed-to-Lead Standard 1:41 – Meet Dave Hansen of ClientTether 3:34 – The Hidden Complexity of Multi-Location Marketing 6:09 – The One Thing to Fix First: Fast, Personal Follow-Up 7:46 – Name the Lead Source to Build Instant Trust 8:31 – Facebook Leads vs SEO Leads: Treat Them Differently 18:03 – Why You Should Test Paid Channels Side by Side 21:14 – The Hard Truth: 14 to 16 Percent of Calls Go Unanswered 41:05 – Let Your Customers Handle the Objections 44:01 – Why Every Owner Needs a Mastermind 46:03 – Where to Find Dave and ClientTether   THIS EPISODE IS BROUGHT TO YOU BY   UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com   MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/   CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com   BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://partners.getbreezyapp.com/sbm/   PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo   COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/   TRAINUAL Trainual is an AI-powered training and knowledge platform for growing teams. Describe the training you need and it builds the steps, structure, and quiz: https://trainual.com/mastery   NEXTIVA Xpert from Nextiva is an AI agent that answers the calls that roll to voicemail, asks the right questions, quotes the job, books the appointment, handles rescheduling, and summarizes every call. Try it free for 30 days at https://www.nextiva.com/service-business-mastery   CONNECT WITH THE HOSTS AND GUEST   Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Dave Hansen of ClientTether: https://www.linkedin.com/in/davidahansen/ ClientTether: https://clienttether.com/   ABOUT SERVICE BUSINESS MASTERY   Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. More at https://servicebusinessmastery.com/   Want the frameworks from each episode in your inbox? Join the free Service Business Mastery newsletter: https://service-business-mastery.beehiiv.com/subscribe   Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it.   #ServiceBusinessMastery #HomeServices #SpeedToLead #LeadGeneration #ContractorMarketing

    The 3-Minute Rule That Boosts Your Answer Rate 40% | Dave Hansen, ClientTether

  3. Oct 28

    1/10 the Jobs, Twice the Revenue: Fix Your Margins | Quinn Small, Driive

    Documenting your SOPs used to be the boring back-office chore you kept putting off. In the age of AI, it is about to decide who wins. Quinn Small put it bluntly: if your processes are not written down, good luck keeping up with the owners whose AI already knows exactly how they run.   Quinn grew up in the trades, took over his family's window-covering business during COVID, and out of that chaos built Driive, an AI scheduling and dispatch platform for home services. In this episode, Tersh Blissett and Josh Crouch sit down with him to unpack why your documented processes are the fuel AI runs on, plus some hard-won lessons on dispatching, margins, and what to actually automate.   You will hear why dispatching is air traffic control for the trades, how small jobs quietly wreck your margins, why the knowledge trapped in your 15-year veteran's head is a liability, and the one step most owners skip before they automate anything.   CHAPTERS 0:00 – Document Your SOPs or Get Left Behind by AI 1:44 – Meet Quinn Small, Founder of Driive 2:13 – Growing Up in the Trades and Taking Over During COVID 4:34 – The Demand Surge That Exposed Every Weak Point 8:09 – Why Dispatching Is Air Traffic Control for the Trades 10:55 – Why Small Jobs Quietly Kill Your Margins 14:48 – The Price Shopper Myth: They Buy More 16:04 – The Danger of Tribal Knowledge 20:49 – The Camcorder Method: Record Your Process to Scale 22:38 – Turning Call Data Into SOPs With AI 34:24 – Eliminate Before You Optimize or Automate 47:52 – Where to Find Quinn and Driive   THIS EPISODE IS BROUGHT TO YOU BY   UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com   MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/   CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com   BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://partners.getbreezyapp.com/sbm/   PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo   COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/   TRAINUAL Trainual is an AI-powered training and knowledge platform for growing teams. Describe the training you need and it builds the steps, structure, and quiz: https://trainual.com/mastery     NEXTIVA Xpert from Nextiva is an AI agent that answers the calls that roll to voicemail, asks the right questions, quotes the job, books the appointment, handles rescheduling, and summarizes every call. Try it free for 30 days at https://www.nextiva.com/sbm   CONNECT WITH THE HOSTS AND GUEST   Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Quinn Small, Founder and CEO of Driive: https://www.linkedin.com/in/quinn-small/ Driive: https://getdriive.com/   ABOUT SERVICE BUSINESS MASTERY   Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work.  Want the frameworks from each episode in your inbox? Join the free Service Business Mastery newsletter: https://servicebusinessmastery.com/   Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it.   #ServiceBusinessMastery #HomeServices #SOPs #AIforContractors #Dispatching

    1/10 the Jobs, Twice the Revenue: Fix Your Margins | Quinn Small, Driive

  4. Oct 21

    Stop Guessing Where Your Best Leads Come From | CallRail + JobNimbus

    Most contractors have no idea which marketing actually makes the phone ring, so they keep pouring money where they think it works and hope for the best. The fix is marketing attribution: following every lead from the first call all the way to the booked job. Eric Smith of CallRail and Tyson Dudley of JobNimbus built an integration that finally makes that possible.   In this episode, Tersh Blissett sits down with Eric and Tyson to break down why cost per booked job, not cost per lead, is the number that matters, and how connecting your call tracking to your CRM shows you exactly where your best jobs come from.   You will hear what their integration actually does, what AI catches on your sales calls that standard reporting misses, how AI analytics surface the things you overlook, and the single biggest mistake contractors make when they bring AI into their operations.   This episode is brought to you by UpFrog. They turn paid ad spend into booked, sold system replacements instead of wasted leads. Learn more at upfrog.com.   CHAPTERS 0:00 – The Biggest Mistake Contractors Make With AI 1:47 – Meet Eric Smith of CallRail and Tyson Dudley of JobNimbus 3:20 – Why Marketing Attribution Even Matters 4:21 – Cost Per Booked Job, Not Cost Per Lead 7:47 – What the CallRail and JobNimbus Integration Actually Does 16:40 – The Real Answer to How Did You Hear About Us 18:42 – The Unpaid Invoice and the $60K Truck Wrap 21:55 – Automating a Broken Process Is the Wrong Move 41:17 – Where to Find Eric and Tyson   THIS EPISODE IS BROUGHT TO YOU BY   UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com   MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/   CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com   BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://partners.getbreezyapp.com/sbm/   PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo   COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/   TRAINUAL Trainual is an AI-powered training and knowledge platform for growing teams. Describe the training you need and it builds the steps, structure, and quiz: https://trainual.com/mastery   NEXTIVA Xpert from Nextiva is an AI agent that answers the calls that roll to voicemail, asks the right questions, quotes the job, books the appointment, handles rescheduling, and summarizes every call. Try it free for 30 days at https://www.nextiva.com/sbm   CONNECT WITH THE HOST AND GUESTS   Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Eric Smith, Partner Marketing Manager at CallRail: https://www.linkedin.com/in/eric-smith1996/ Tyson Dudley, Partner Manager at JobNimbus: https://www.linkedin.com/in/tyson-dudley/ CallRail: https://www.callrail.com/ JobNimbus: https://www.jobnimbus.com/   ABOUT SERVICE BUSINESS MASTERY   Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. More at https://servicebusinessmastery.com/   Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it.   #ServiceBusinessMastery #HomeServices #MarketingAttribution #CallTracking #ContractorMarketing

    Stop Guessing Where Your Best Leads Come From | CallRail + JobNimbus

  5. Oct 14

    Why You Lose Trust Before the Truck Rolls | Rama Sreenivasan, Blitzz

    Most home service companies lose the job before the truck ever rolls, and they never see it happen. Your close rate, not your lead count, is usually the real bottleneck, and the thing quietly dragging it down is trust. Rama Sreenivasan calls the missing piece visual empathy, and he built a company around it. Rama is the co-founder and CEO of Blitzz, an app-free remote video platform used across roofing, solar, security, and electrical. In this episode, Tersh Blissett and Josh Crouch sit down with him to unpack why diagnosing a customer's problem over audio alone erodes trust, and how seeing the equipment, before you ever quote, turns more conversations into booked jobs. You will hear what visual empathy actually is, why close rate beats deal flow, how a no-app video call documents a job with time-stamped photos and a report that beats the other five bidders, and where AI and AR fit in to back up a rookie tech in the field. CHAPTERS 0:00 – AI and AR Backing Up Your Rookie Techs 2:00 – Meet Rama Sreenivasan of Blitzz 2:53 – From Chemical Engineer to Coining Visual Empathy 3:38 – What Visual Empathy Is and Why Audio-Only Support Fails 5:03 – Why Close Rate Beats Deal Flow 6:55 – How Blitzz Works: A Video Call With No App Download 8:10 – Time-Stamped Photos and a Report That Wins the Job 10:25 – Saving the Truck Roll by Walking Them Through the Fix 12:08 – Prospects Remember How You Made Them Feel 20:47 – AI Plus AR Plus the Human Element 30:51 – Where to Find Rama and Blitzz THIS EPISODE IS BROUGHT TO YOU BY UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://partners.getbreezyapp.com/sbm/ PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/ TRAINUAL Trainual is an AI-powered training and knowledge platform for growing teams. Describe the training you need and it builds the steps, structure, and quiz: https://trainual.com/mastery  NEXTIVA Xpert from Nextiva is an AI agent that answers the calls that roll to voicemail, asks the right questions, quotes the job, books the appointment, handles rescheduling, and summarizes every call. Try it free for 30 days at https://www.nextiva.com/sbm CONNECT WITH THE HOSTS AND GUEST Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Rama Sreenivasan, Co-Founder and CEO of Blitzz: https://www.linkedin.com/in/ramasreenivasan/ Blitzz: https://www.blitzz.co/ ABOUT SERVICE BUSINESS MASTERY Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. More at https://servicebusinessmastery.com/ Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it. #ServiceBusinessMastery #HomeServices #CloseRate #CustomerExperience #FieldService

    Why You Lose Trust Before the Truck Rolls | Rama Sreenivasan, Blitzz

  6. Oct 7

    How a $50K Job Came From One Email List | Tim Jordan

    The cheapest leads in your home service business are not on Google, they are already in your customer list. Email marketing is the channel most contractors ignore, and the numbers are almost unfair. Tim Jordan sent one basic newsletter last month and it produced 45 leads, for the price of a $40 email tool and ten minutes of work. Tim is a serial entrepreneur who bought or founded five companies by age 27, exited all but his window tinting business, and now runs Service Catalyst, a peer mentorship community for service owners. In this episode, Tersh Blissett and Josh Crouch sit down with him to unpack why emailing your existing customers is the highest-margin growth lever you have, and a few others most owners miss. You will hear the $40 newsletter that booked 45 leads, a case study where one email list sold $50,000 in extra work, why a peer group helps you see the blind spots you are too close to catch, and how an entry-level service like duct cleaning can open the door to a $15,000 system replacement. THIS EPISODE IS BROUGHT TO YOU BY UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://partners.getbreezyapp.com/sbm/ PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/ TRAINUAL Trainual is an AI-powered training and knowledge platform for growing teams. Describe the training you need and it builds the steps, structure, and quiz: https://trainual.com/ CONNECT WITH THE HOSTS AND GUEST Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Tim Jordan, Co-Founder and President of Service Catalyst: https://www.linkedin.com/in/tim-jordan-18576633/ Service Catalyst: https://thecatalystcommunity.com/ SG Window Tint: https://sgwindowtint.com/ ABOUT SERVICE BUSINESS MASTERY Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. More at https://servicebusinessmastery.com/ Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it. #ServiceBusinessMastery #HomeServices #EmailMarketing #ContractorMarketing #SmallBusiness

    How a $50K Job Came From One Email List | Tim Jordan

  7. Sep 30

    Why Delegation Breaks Down for ADHD Entrepreneurs | Skye Waterson

    If you have ever wondered why delegation keeps breaking down in your business, ADHD entrepreneurs have a specific answer, and a fix. Skye Waterson has built her whole company around it. As an ADHD strategist and founder of Unconventional Organisation, she comes in alongside founders, pulls the process out of their head, and builds the systems and team to run it. In this episode, Tersh Blissett and Josh Crouch, both ADHD entrepreneurs themselves, sit down with Skye to unpack why the ADHD brain resists systems, how to actually delegate without micromanaging, and the AI trap that quietly creates more work instead of less. You will hear why the same hyperfocus that built your company can look like chaos to your team, how to run a task list that finally lets you focus on the 20 percent that matters, and the trust-plus-transparency fix that makes delegation actually work. CHAPTERS 0:00 – Why It's Easy to Build Something With AI That Works Once 1:46 – Meet Skye Waterson, ADHD Strategist for Founders 4:00 – From a Surprise PhD Diagnosis to Building an ADHD Business 5:44 – What a Fractional Integrator Does for an ADHD Founder 11:25 – The Friction Between Your Analytical and Quick-Start Leaders 14:03 – Becoming the ADHD Translator for Your Team 16:27 – The Weekly CEO Meeting and the ADHD Task List 18:08 – The Would Be Nice Filter and Finding Your 20 Percent 23:54 – Turn Off Notifications: It Costs 7 to 15 Minutes to Refocus 26:45 – The Waiting Room Test for Real Emergencies 30:01 – Don't Build Something That Only Works on Your Claude 36:44 – Delegation Is Trust Plus Transparency, Not Cowboys 39:40 – Where to Find Skye and the ADHD Skills Lab THIS EPISODE IS BROUGHT TO YOU BY UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://partners.getbreezyapp.com/sbm/ PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/ TRAINUAL Trainual is an AI-powered training and knowledge platform for growing teams. Describe the training you need and it builds the steps, structure, and quiz: https://trainual.com/ CONNECT WITH THE HOSTS AND GUEST Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Skye Waterson, ADHD strategist and founder of Unconventional Organisation: https://nz.linkedin.com/in/skye-waterson-026286204 Unconventional Organisation: https://www.unconventionalorganisation.com/ Listen to Skye's podcast, The ADHD Skills Lab, and find her on Instagram @unconventionalorganisation ABOUT SERVICE BUSINESS MASTERY Service Business Mastery helps home service owners run better, more profitable companies. Every week, Tersh Blissett and Josh Crouch break down the operations, technology, and leadership behind growing an HVAC, plumbing, or electrical business, with the operators actually doing the work. More at https://servicebusinessmastery.com/ Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it. #ServiceBusinessMastery #HomeServices #ADHDEntrepreneur #Delegation #Productivity

    Why Delegation Breaks Down for ADHD Entrepreneurs | Skye Waterson

  8. Sep 23

    $7M to $260M: The 4 Pillars That Scaled Parker & Sons | Paul Kelly

    How to grow a home service business is usually pitched as doing more: more trades, more services, more offers. Paul Kelly did the opposite, and it built one of the largest home service companies in the country. He bought Parker & Sons in 2004 as a $7 million shop and grew it to roughly $260 million in a single market, then wrote the playbook down. In this episode, Tersh Blissett and Josh Crouch sit down with Paul, bestselling author of Tricks of the Trade to Success and creator of the Raising Goats program, to unpack the 4 pillars behind that growth and why simplicity beats complexity every time. You will hear why adding another trade usually stalls your growth instead of helping it, the 4 pillars that took Parker & Sons from $7M to $260M, why contractors are great doers but poor implementers, and how to keep a pay program simple enough that a tech can do the math in their head. CHAPTERS 0:00 – Why Learning Without Doing Gets You Nowhere 1:39 – Meet Paul Kelly, Who Grew Parker & Sons From $7M to $260M 5:46 – The Real Challenge in Adding a Trade: It Is Not the Land, It Is the Man 8:07 – The $300K Trap of Doing Every Trade Yourself 10:17 – Prescription Without Diagnosis Is Malpractice 14:59 – The Fish Tank Principle: You Grow to the Size of Your Tank 17:44 – Stop Going to Conferences and Start Implementing 21:31 – How Parker & Sons Started Growing $40M in a Year 23:27 – The 4 Pillars: Thinker, Implementer, Operator, Leader 27:21 – Simplicity and Speed: One Thing at a Time 31:34 – Keep Your Pay Program Simple: 20 Percent of the Ticket 33:51 – Think Through the Consequences of Every Decision 38:30 – The GOAT Story and the Raising Goats Program 43:56 – Where to Find Paul and His Book THIS EPISODE IS BROUGHT TO YOU BY UPFROG System replacement leads from paid ads, nurtured and booked into sold jobs before your team arrives: upfrog.com MARKETSTORM An AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ CALLRAIL CallRail's Voice Assist is a 24/7 AI voice assistant that answers every call, handles customer questions, and books jobs directly onto your calendar, all without you ever having to step away from the current job. Try Voice Assist for free today at voiceassist.com BREEZY Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://partners.getbreezyapp.com/sbm/ PHONETAP Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo COMPANYCAM Capture work, track job progress, and stay connected from the field to the office with photo documentation and AI tools that keep work moving. Start a free trial at https://companycam.com/ TRAINUAL Trainual is an AI-powered training and knowledge platform for growing teams. Describe the training you need and it builds the steps, structure, and quiz: https://trainual.com/ CONNECT WITH THE HOSTS AND GUEST Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Paul Kelly, author of Tricks of the Trade to Success and creator of Raising Goats: https://www.linkedin.com/in/paul-kelly-99ab90/ Paul's book and site: https://www.tricksofthetrade.com/ Raising Goats program: https://raisinggoats.com/ Subscribe on YouTube and follow us on Spotify and Apple Podcasts so you never miss an episode. If this one helped, share it with an owner who needs it. #ServiceBusinessMastery #HomeServices #ScalingYourBusiness #TradesBusiness #Leadership

    $7M to $260M: The 4 Pillars That Scaled Parker & Sons | Paul Kelly
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Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!

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