Send us Fan Mail American hospitals now spend nearly $2 on administrative overhead for every dollar that touches direct patient care. Insurers earn billions in float by sitting on claims for weeks, providers borrow money just to stay liquid, and patients open bills for visits they barely remember. Don Peterson, Founder and CEO of PIM Health, joins host David E. Williams to discuss why healthcare's payment system is working exactly as it was designed to work, and how real-time claims adjudication at the point of care could eliminate prior authorization as it currently exists, cut administrative overhead from 12 to 15 percent down to 2 to 3 percent, and return hundreds of billions of dollars in waste back to patients, providers, and plan sponsors. 🎙️⚕️ABOUT DON PETERSON Don Peterson is a healthcare entrepreneur and technology executive with over 30 years of experience building and scaling companies across technology and healthcare. He held senior roles at AMD during the semiconductor boom, founded DeskStation Technology in 1990 (acquired by Samsung), and in 2012 founded IVX Health, building the operating model for ambulatory infusion centers from the ground up. Under subsequent leadership, IVX Health scaled to 150+ locations nationally and completed a change-of-control transaction in 2024 at a valuation exceeding one billion dollars. Peterson also launched and operationalized ambulatory infusion clinics in Saudi Arabia from 2020 to 2024. He is currently the founder of PIM Health Corp., a healthcare technology company developing real-time claims adjudication and payment infrastructure designed to replace the batch-processing architecture that has defined healthcare payment settlement for decades. Peterson publishes healthcare policy analysis and industry commentary on Substack and hosts the podcast Divided Attention, covering healthcare, technology, and policy. 🎙️⚕️ABOUT PIM HEALTH PIM Health is a healthcare technology company building real-time claims adjudication and payment infrastructure designed to replace the batch-processing architecture that has defined healthcare payment settlement for decades. Founded by Don Peterson, whose experience scaling IVX Health to a billion-dollar acquisition gave him a firsthand view of how broken healthcare payment actually is, PIM is built around a simple insight: providers who get paid in 24 hours instead of 90 days, members who never receive a surprise bill, and self-insured employers who can see real-time claims activity will drive demand faster than any direct sales effort. The infrastructure investment by payers follows that demand, not the other way around. At PIM Health, we’re building real-time payment infrastructure where providers don’t wait weeks to get paid, patients don’t leave without knowing exactly what they owe, and employers stop flying blind on their own plan spend. AR burden, gone. Surprise bills, gone. Prior auth delays, gone. Denials and appeals, gone. Learn what we’re building at pim.health 🎙️⚕️ABOUT CARETALK CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy. GET IN TOUCH Follow CareTalk on LinkedIn Become a CareTalk sponsor Guest appearance requests Visit us on the web Support the show ⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.
