Dog Grooming Business Help & Support

Bill Betts
  • 4.6 (5)
  • Management
  • Updated Weekly

Welcome to the Dog Grooming Business Help & Support podcast, your go-to resource for everything you need to succeed in the dog grooming industry. Whether you're an aspiring business owner looking to start your own grooming business or a seasoned professional aiming to refine your business skills, mindset and expand your clientele, this podcast is here to offer valuable insights, practical tips, and expert advice. Join us as we delve into a variety of topics essential to running a successful dog grooming business. From diversifying your business and understanding pet behaviour to navigating the intricacies of business management and marketing, we've got you covered. Each episode features industry experts, experienced groomers, and business strategists who share their knowledge and experiences to help you thrive. Tune in and discover how to enhance your services, build a loyal customer base, and achieve your business goals. Subscribe now and take the first step towards growing a profitable and fulfilling dog grooming business. Let's make your passion for pets a pathway to success! A big thank you to our sponsor Lopay (www.lopay.com). If you would like to try out Lopay you can have £2500 of free processing fees using this link https://merchant.lopay.app/ref/PETPASSION2500

  1. 4d ago

    Is Your Grooming Business Really Insured? with Kirsty Thorner

    In this episode of the Dog Grooming Business Help & Support Podcast, Bill is joined by Kirsty Thorner from specialist pet business insurance brokers Brooks Braithwaite to tackle a subject that every groomer needs to understand: business insurance. Insurance is something many of us take out and then forget about, assuming we're covered if something goes wrong. But as Bill and Kirsty discuss, the details of your policy can make all the difference when it comes to making a claim. They explore the different types of insurance grooming businesses should consider, including public liability, employers' liability, professional indemnity, and the often-overlooked care, custody and control of animals cover. Kirsty also explains why it's important to review your policy as your business grows, how to avoid being underinsured, what to do when a customer makes a claim, and why keeping accurate records and photographs can help protect your business. Bill shares his own experience of claiming on business interruption insurance during COVID, highlighting just how complicated a claim can become when you don't fully understand your cover. Kirsty also introduces a free, no-obligation insurance policy audit available to the Pet Passion To Profit community, helping groomers identify potential gaps in their existing cover. Whether you work from home, run a salon, or operate a mobile grooming business, this episode is a reminder that having insurance isn't enough. You need to understand exactly what you're covered for. Find out more about Brooks Braithwaite at www.brooksbraithwaite.com. Complete your insurance audit here and quote the code PetPassionAudit Disclaimer: This episode provides general information only and does not constitute legal, financial or individual insurance advice. Always check your own policy documents and speak to your insurer or broker about your specific circumstances. A quick note: We apologise for the occasional audio issues in this episode. We hope they don't take away from what is a really useful conversation, and thank you for listening!

  2. Oct 2

    How to Stop Avoiding Your Grooming Business Finances

    Do your accounts keep getting pushed to the bottom of the to-do list? You sit down intending to sort them, then suddenly making a coffee, answering messages or even picking up dog poo seems much more appealing. If that sounds familiar, this episode is for you. Bill looks at why so many groomers feel overwhelmed by the financial side of running their business and why “do the accounts” is actually a much bigger and less helpful task than it sounds. The longer receipts, invoices and bank statements are ignored, the more intimidating they become. But getting on top of your numbers doesn’t mean becoming an accountant or spending hours buried in spreadsheets. It starts with looking. In this episode, Bill covers: • Why financial admin becomes more overwhelming the longer you avoid it • How to break “do the accounts” into small, specific actions • A simple five-minute money habit you can build into your working day • The three things to Check, Capture and Act on • Why understanding your numbers matters when making decisions about pricing and costs • How small improvements can add up to meaningful changes over a month or year • When it may be time to bring in professional bookkeeping or accounting support The five-minute habit isn’t about completing all your bookkeeping every day. It’s about regularly checking in with your finances so you don’t lose sight of what’s happening in your business. Just as you look after your scissors, clippers and other equipment, your numbers need regular attention too. You don’t need to become an accountant. You just need to understand enough about your finances to run your business with your eyes open. So instead of adding “sort finances” to another to-do list, choose one small action today. Give it five minutes, complete it, and stop. Little and often is far less painful than panic once a year. As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn. You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500 Listeners of this podcast get £2500 of fee-free transactions. And if you’d like support building a stronger, more profitable grooming business, visit: https://petpassiontoprofit.com/ If you know another groomer who keeps putting off their accounts, share this episode with them. Five minutes might be all they need to get started. 🐾 YPScBCJp7WmJtRe4hgzk

  3. Sep 25

    How to Make More Money Without Grooming More Dogs

    A gap in your grooming diary doesn’t always mean you need another dog. In this episode, Bill looks at a trap many groomers fall into: seeing an empty appointment and immediately thinking it needs to be filled. But a full diary and a profitable diary are not the same thing. You can be booked solid, working long hours and physically exhausted, yet still reach the end of the month wondering where all the money has gone. So instead of simply chasing gaps, Bill explains why it can be far more useful to look at the diary you already have and ask whether it is actually working for you. In this episode, Bill covers: • Why being busy doesn’t necessarily mean your business is successful • How underpriced or unsuitable appointments can affect your whole working day • Why grooming more dogs isn’t always the answer to earning more • The importance of looking at pricing, time, physical demand and client fit together • How useful additional services can increase income without simply adding more dogs • Why an empty space in the diary can sometimes be valuable breathing room • A simple exercise to help you review an ordinary working day and identify where things could improve The goal isn’t to build the fullest diary possible. It’s to build a grooming business that earns what it needs to earn without taking everything out of you. So next time you spot a gap, don’t automatically rush to fill it. Follow the money, not the gaps. We’ve also created a short Lightning Lesson to help you carry out a simple one-day diary review. You can view that here. Take our FREE Business health check here. And if this episode has made you wonder how healthy the rest of your grooming business is, take our free Pet Groomer Business Health Check: https://petpassiontoprofithq.com/business-health-check As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn. You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500 Listeners of this podcast get £2500 of fee-free transactions. And if you’d like support building a stronger, more profitable grooming business, visit: https://petpassiontoprofit.com/ If you found this episode useful, subscribe to the podcast and share it with another groomer who might need to stop chasing gaps and start looking at what their diary is really earning. 🐾

  4. Sep 4

    Turning Customers Into Clients

    In this episode of the Pet Grooming Business Podcast, Bill talks about the important difference between having customers and building real client relationships. Many groomers experience customers turning up late, cancelling last minute, ignoring messages, pushing boundaries or disappearing to another salon. But rather than simply blaming the customer, Bill asks an uncomfortable but powerful question: have you accidentally taught people not to take your business seriously? This episode explores how the client journey starts long before the dog walks through the salon door. Bill explains why onboarding matters, how to create a better experience between enquiry and first appointment, and how simple touchpoints such as welcome messages, intake forms, reminders, meet and greets, preparation emails and clear expectations can help new customers feel informed, reassured and excited to come to you. As always, we'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn. You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500 Listeners of this podcast get £2500 of fee-free transactions. Bill also talks about the importance of boundaries, why friendly and professional can absolutely go together, and how clearer systems help attract the right clients while gently filtering out the wrong ones. If you want to stop constantly chasing new customers and start building a grooming business filled with clients who trust you, respect your boundaries, rebook and recommend you, this episode will help you look at your customer journey in a completely different way.

  5. Aug 28

    Confidence: Never Enoughness, Negative Bias and Building Self-Wealth

    For this very special 200th episode of the Pet Grooming Business Podcast, Bill is joined by friend, Certified Money Coach and cognitive hypnotherapist Fanny Snaith. Reaching 200 episodes is a huge milestone, and Bill reflects on where the podcast began, the impact it has had on groomers around the world, and why conversations like this continue to matter so much. In this episode, Bill and Fanny explore the relationship groomers have with money, why so many business owners struggle to say how much they actually want to earn, and how “never enoughness” can quietly affect the way we think, spend, price and grow. They discuss negative bias, money mindset, pricing assumptions, judging what clients can afford, the importance of mirroring success, and why managing your money is not just about spreadsheets and numbers. Fanny also shares more about her My Money Makeover programme and how it helps people take practical action with their finances while also changing the beliefs and behaviours sitting underneath. This milestone episode is a reminder that money is not just about what comes into your business. It is about confidence, clarity, self-worth, the decisions you make, and the future you are willing to build. Thank you for listening, supporting and being part of the journey to 200 episodes. As always, we'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn. You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500 Listeners of this podcast get £2500 of fee-free transactions.

  6. Aug 7

    Confidence: Why Celebrating Your Wins Helps Your Grooming Business Grow

    In this episode of the Pet Grooming Business Podcast, Bill talks about something that is often overlooked in business but can make a huge difference to long-term success: celebrating your wins. These wins are not always the big milestones, like hitting six figures or winning awards. Sometimes they are the everyday moments where you do something your old self would not have done, such as putting your prices up, launching something new, asking for support, backing yourself, or taking action even when it feels uncomfortable. Bill shares real examples from inside the Pet Groomer Business Programme, including groomers exploring mentoring, breaking through financial targets, launching new training, increasing prices without apologising, achieving their biggest month yet, and using their business as an anchor through difficult times. This episode is a reminder that confidence does not always come before action. Often, confidence is built because you take action first. Small wins, repeated over time, can create huge shifts in your business, your mindset and the way you see what is possible. If you have been waiting for a big breakthrough, this episode will encourage you to look at the small wins already happening and recognise them as signs of real progress. As always, we'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn. You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500 Listeners of this podcast get £2500 of fee-free transactions.

  7. Jul 31

    Growth: The One Small Change That Could Transform Your Grooming Business

    In this solo episode, Bill reflects on another powerful week inside the Pet Groomer Business Programme, sharing the real wins, conversations and mindset shifts happening within the community. As the podcast approaches its 200th episode, Bill looks at why business growth is not always about finding more information, working longer hours or adding more dogs into the diary. Often, the biggest changes come from taking action on what you already know. This episode covers the importance of reviewing your month properly, understanding the context behind your figures, offering add-on services with confidence, enforcing cancellation policies, and challenging the fear that price increases will empty your diary. Bill also shares real examples from groomers who have increased their daily takings, charged cancellation fees, and started using their numbers more intelligently to make better business decisions. If you know there is something in your grooming business that needs to change, this episode is a reminder that one small action, repeated consistently, can create a much bigger shift over time. As always, we'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn. You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500 Listeners of this podcast get £2500 of fee-free transactions.

  8. Jul 24

    From Survival Mode to Success: Lizzie’s Rough to Regal Journey

    In this episode, Bill is joined by Elizabeth Johnson, owner of Rough to Regal in Staffordshire, to discuss the difficult experiences, health scare and sheer determination that led her to finally open her own salon. She shares the reality of launching a business with no customers waiting outside, financial pressure mounting and very few people believing she could make it work. From handing out leaflets in the pouring rain to learning how to say no to unsuitable clients, she explains how she built her business without relying on heavy discounts or competing with the cheapest groomers in her area. They also explore pricing, customer experience, money mindset and the importance of building a business around your own values. Elizabeth reveals how she moved from overdrafts and survival mode to savings, holidays and a steadily growing salon that is now working towards £90,000 in turnover, cat grooming and VAT registration in its third year. This is a wonderfully open conversation about resilience, confidence and what can happen when you stop building somebody else’s dream and start backing yourself. As always, we'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn. You can find out more and sign up for Lopay here: https://merchant.lopay.app/ref/PETPASSION2500 Listeners of this podcast get £2500 of fee-free transactions.

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Ratings & Reviews

4.6
out of 5
5 Ratings

About

Welcome to the Dog Grooming Business Help & Support podcast, your go-to resource for everything you need to succeed in the dog grooming industry. Whether you're an aspiring business owner looking to start your own grooming business or a seasoned professional aiming to refine your business skills, mindset and expand your clientele, this podcast is here to offer valuable insights, practical tips, and expert advice. Join us as we delve into a variety of topics essential to running a successful dog grooming business. From diversifying your business and understanding pet behaviour to navigating the intricacies of business management and marketing, we've got you covered. Each episode features industry experts, experienced groomers, and business strategists who share their knowledge and experiences to help you thrive. Tune in and discover how to enhance your services, build a loyal customer base, and achieve your business goals. Subscribe now and take the first step towards growing a profitable and fulfilling dog grooming business. Let's make your passion for pets a pathway to success! A big thank you to our sponsor Lopay (www.lopay.com). If you would like to try out Lopay you can have £2500 of free processing fees using this link https://merchant.lopay.app/ref/PETPASSION2500

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